# Unit4 PSA Suite Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Unit4 PSA Suite Software - reviews, pricing plans, popular comparisons to other Professional Services Automation products and more.

Source: https://www.capterra.com/p/180848/Unit4-PSA-Suite

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# 

 Unit4 PSA Suite Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Unit4 PSA Suite

## What is Unit4 PSA Suite?

An end-to-end business administration solution, from funnel to cash: from the first contact with lead till sending the invoice. The solution is built on Dynamics 365 and offers full contract & project managament, incl project and budget planning. Resource Management with utilization and availability overview. Project accounting and a full accounting module, incl. forecasting. Invoicing & HR/HCM Management.

## What is Unit4 PSA Suite used for?

[Nonprofit Project Management](https://www.capterra.com/project-management-software-for-nonprofits-software/) [Professional Services Automation](https://www.capterra.com/professional-services-automation-software/)

Overall rating

Based on 13 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$200000

Per Feature, Per Year

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Unit4 PSA Suite

3.2 (13)

VS.

[4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting Price

$200000

Per Feature, Per Year

Starting Price

$9

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.1 (13)

Ease Of Use

4.5 (5,671)

Value For Money

3.2 (13)

Value For Money

4.3 (4,311)

Customer Service

3.1 (13)

Customer Service

4.4 (4,113)

## Unit4 PSA Suite alternatives

[4.5 (13,544)](https://www.capterra.com/p/184581/Asana-PM/reviews/)

Starting price

$10.99

Per User, Per Month

[4.5 (855)](https://www.capterra.com/p/169455/Zoho-Projects/reviews/)

Starting price

$4.00

Per User, Per Month

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

[4.5 (1,613)](https://www.capterra.com/p/136078/Float/reviews/)

Starting price

$12.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Billing & Invoicing

Create, manage, and send invoices or bills to customers

Client Portal

Private online space that lets businesses securely share documents and provide information access to clients

Collaboration Tools

Provides a channel for team members to share media files, communicate, and work together

CRM

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Document Management

Store, manage, and track all electronic documents in a centralized location

Forecasting

Form predictions based on past and present data/trends

Unit4 PSA Suite 12 features

Create, manage, and send invoices or bills to customers

Private online space that lets businesses securely share documents and provide information access to clients

Provides a channel for team members to share media files, communicate, and work together

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Store, manage, and track all electronic documents in a centralized location

Form predictions based on past and present data/trends

Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk

Plan and coordinate all the resources, costs and time needed to execute assignments

Create proposals based on costs of labor and materials

Generate quotes or estimates for customers

Process of planning, scheduling and executing the optimal and effective use of human capital across projects

Log and record hours worked and costs spent to assist in billing and invoicing

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Features

3.5 (13)

3.5

Based on 13 reviews

## Pricing

Value for money

3.2 (13)

Basic

$200,000

Per Feature,Per Year

Value for money

3.2 (13)

3.2

Based on 13 reviews

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## Support, customer service and training options

Customer Service

3.1 (13)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.1 (13)

3.1

Based on 13 reviews

## User reviews

Overall rating

3.2

Based on 13 reviews

Filter by rating

5(2)

4(3)

3(5)

2(1)

1(2)

Mentioned topic

Sorted by most recent

SB

Steve B.

President

Information Technology and Services

### "Total Scam"

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

March 24, 2020

Wouldn't wish it on any one else. I don't know what the opposite of a partner is, but Unit4 is that. No flexibility. Inability or desire to work with us to solve problems or figure out how to work together. I've tried for a year an a half, including fully paying for invoices for services I asked them to cancel long before delivery.

Pros

I wanted to like this software, but it never delivered on it's potential

Cons

Buggy. Could never trust the numbers. Worst of all, licensing team was horrible. UNIT4 IS TRYING TO CHARGE ME FOR A FULL YEAR OF LICENSES WHEN I TRIED TO CANCEL MY SUBSCRIPTION DUE TO ISSUES I'VE BEEN HAVING WITH THEIR PERFORMANCE OF THE PRODUCT.

Switched from

[BlueCamroo](https://www.capterra.com/p/101736/BlueCamroo/)

I thought PSA Suite would be better. Going back to BlueCamroo.....

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AP

Alexandra P.

Project Coordinator

Computer Software

### "PSA Suite does what it promises, nothing more nothing less."

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

August 22, 2017

Pros

Since it works with O365 Dynamics CRM, it's accessible from anywhere at any given moment. Which is a plus for mobility and flexibility.

Cons

It's limited in its custimisation options and capabilities. This severly limits the monitoring functions that we need from PSA.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TT

Thang T.

Business System Manager

Mechanical or Industrial Engineering

### "Providing broad & flexible features, but usability should be reviewed."

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

August 22, 2017

Hope to have full featured & anywhere access solution with great reports capability.

Pros

Function: Provide many features. Accessibility: cloud-anywhere access. UI & UX: Flexible & customizable.

Cons

Function: provide multiple features but not a complete or at its finest setup \[usually halfway or need more steps\] Data integration: not fully integrated with O365 data \[contacts & users\], data get messed migrated from PSO, out of control in data migration from PSO. UI & UX: duplicate menu in many area. I have a feeling that PSA experts have no PSO knowledge hence building & migrating is out of control. Cloud approach is better but PSA need to be more solid & must be very compliance with PSO data.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MF

Michele F.

acountant

### "I use PSA to invoice our clients."

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

August 21, 2017

Pros

There are many tasks that can be taken care of with this software. It is user friendly. you can figure things out easily.

Cons

The views don't stay the same. There are a few to many steps to achieve certain tasks. The date default will not let you change it and the save button is too small .

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SD

Stephen D.

Systems and Prpcess Associate

Computer Software

### "Works for Our Business Needs"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 21, 2017

with the PSA System we know all of the projects that are currently set up and using this working towards getting forcasting and current workload through Power BI

Pros

It is well integrated with Dynamics and works exceptionally well for work flow and business flow use.

Cons

When you are looking to to create a workflow that uses the Projects and Opportunies it can be rather difficult to get the two working with each other so that you have all the fields you need.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KN

Kristin N.

Projectmanager

Information Technology and Services

### "Gives us a very good control of our projects"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 18, 2017

Pros

That it offers good control of the projects and of how all our employees use their time. We can easily see when a project have used more hours than estimated.

Cons

That it is quite complex and not always easy to use. I think the printing method for the project plan should have been better. As it is now we need to make a separate project plan because the plan set up in PSA can not be used to send the customers.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ME

Markus E.

CEO

Information Technology and Services

### "Good Product, nice integration, but a few bugs and requests for improvement and new functions"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

August 12, 2017

Accurate Project Planing

Pros

Integration in CRM, functionality around invoicing and hour rates. great role management and good information base.

Cons

Quality, Performance, Missing innovation on Project and HR functions. Would like to have flexbililty on mobile apps. More Reporting. Ressource Planning is unusable for us. a better calender integration would be great.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

OB

Oliver B.

Group CFO/CTO

Information Technology and Services

### "We are end user and implentation Partner"

1.0

Overall Rating

1.0

1.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

1.0

1.0

Likelihood to Recommend

5/10

August 11, 2017

Pros

Function&Features

Cons

We have huge issues with Bugs and the most dissapointing part is that even do we take the work to Report the Bugs in Details we a) dont get properly updated on Status and b) even in new Releases old Bugs are not solved. For example the IC functionality has bad Bugs in it which even causes wrong data and it is not solved in the new Release. We are fighting Reputation issues internally and externally with Customers.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SU

Shawn U.

Founder & CEO

### "Outstanding! PSA out-of-the-box brought enormous value to our organization. "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

August 10, 2017

Pros

We like things about PSA, but #1 has to be it is an extension of Microsoft Dynamics 365. We use the online version and appreciate the SaaS model, as it makes our lives easier.

Cons

We have home grown our own dashboards in the absence of a Power BI content pack. We would be glad to support the development of a PSA content pack.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

OS

Olli S.

Manager, ICT

### "Unfriendly ux, Licensing expensive, non-customer oriented support"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

August 10, 2017

It offered professional services automation functionality before similar was available in Dynamics.

Pros

Mostly works and does basically what promises, and does not often lose data. Use of the product is limited however.

Cons

Hard to use, no additional value over Dynamics 365, unfriendly and non-helpful support, impression that intent is just to gouge money out of customers

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TH

Taylor H.

Director of Client Success

Computer Software

### "Generally, it is a decent project management tool. The reporting can be challenging. "

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

August 10, 2017

Time keeping and invoice management.

Pros

Great timekeeping functionality. Easy to input time and charge to the right project. Also easy to update and/or change entries.

Cons

Creating reports for budget vs. actual is hard to do. Also, depending on which section you are looking at (actuals, details, project item activities), the hours do not tie.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CA

Camilo Alfonso V.

Senior Technical Engineer

Computer Software

### "it can integrate with outlook to facilitate time recording"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

August 10, 2017

allows me to put my hours in for efficiency and register expenses

Pros

that it integrates with outlook and so it allows me to set my calendar and get all the information in for my hour reporting

Cons

is not that fast, but it is expected as it is a web application. it depends from where i'm connecting. bugs have been fixed

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NP

Nicole P.

Business Analyst

Information Technology and Services

### "Not impressed."

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

August 10, 2017

Integrated time tracking & project management tool with our existing sales tool. We previously were using 3 separate solutions.

Pros

The integration with CRM allows for easy customizing. Other things that I like most are actually CRM standard features, like list views & charts.

Cons

Gantt Charts do not factor in business closures as non-work days. And the customer support has really let me down in the past. I have quit contacting support because "upgrade to version X" is not a sufficient response to resolve issues. Instead, we just custom fix our issues to the best of our ability in order to avoid contacting the Assistance PSA helpdesk.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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