# Dialogflow Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dialogflow the right Conversational AI Platform solution for you? Explore 28 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180853/Dialogflow/reviews --- Dialogflow 4.4 (28) [View alternatives](https://www.capterra.com/p/180853/Dialogflow/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Dialogflow Ease of use 4.3 Customer Service 4.0 ## Pros and Cons in Reviews Aditya V Junior Software EngineerE-Learning, 51 - 200 employeesUsed the software for: 1-2 years. “Another interesting feature is that the AI agent you created can also be integrated in to your IoT projects (like switching ON and OFF a light bulb), but it needs a bit of coding knowledge.“ September 30, 2021 GG Gaurav G Data AnalystFood & Beverages, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “The design of web chat integration is not very compelling.“ September 16, 2020 GG Gaurav G Data AnalystFood & Beverages, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “I worked with marketers and developers to deploy the chatbot across multiple apps and websites in less time. Plus, I integrated it with our website experience so it didn't look out of place.“ September 16, 2020 GG Gaurav G Data AnalystFood & Beverages, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “This integration of chatbot helped improve customer traffic, engagement and conversions.“ September 16, 2020 ## Showing most helpful reviews Showing 1-25 of 28 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aditya V. Junior Software Engineer E-Learning Used the software for: 1-2 years ### "It is now easy to make a natural language processing model without coding" September 30, 2021 5.0 DialogFlow makes it easy to manage appointment booking and information delivery easier for customers when you integrate it in your chat applications which customers usually use to communicate with you. Also the prebuilt agents for online shopping, food delivery, FAQs etc are very useful when trying to integrate it in your own app. DialogFlow makes businesses more professional. Pros The power of Natural Language Processing (NLP) is now available for everyone to use. DialogFlow basically enables us to create our own machine learning model for AI conversations without coding. Guess what! We can do it for free. You just need to create a few intents or questions that states the user's intention. This could be done by just typing in some possible questions users might ask for a particular case and adding a few replies for that. After training the model you can integrate it with other application like Facebook Messenger, Telegram, Twitter, Slack or Skype for example or it could be integrated on your own website (an e-commerce website for example to sell your products). You can also build applications on top of Google Assistant. In fact Google Assistant uses the same DialogFlow engine to converse with you. Another interesting feature is that the AI agent you created can also be integrated in to your IoT projects (like switching ON and OFF a light bulb), but it needs a bit of coding knowledge. DialogFlow is available in many languages like German, Spanish, Hindi and a few other languages too. This list is increasing periodically. There is an enterprise edition of DialogFlow called DialogFlow CX or Customer Experience with some added features for enterprises. Also there are some limitations on the free version but it won't cost too much for the upgrade and the cost is based on usage like any other Google cloud feature. Cons Some of the features in DialogFlow are still in beta phase. The number of available languages as of now is limited. It would be better if some more languages were included. Most of the advanced features in DialogFlow might be difficult to understand for regular users. It is better if you have some programming background. Review Source AKASH M. Software Engineer Information Technology and Services Used the software for: 2+ years ### ""Easy to use for beginners, but complex for advanced tasks"" September 20, 2024 5.0 Overall, my experience with Dialogflow was positive. It’s great for building simple chatbots quickly, with easy setup and natural language understanding. However, when dealing with more complex integrations or advanced customizations, it requires more technical knowledge, which can be challenging. Pros What I liked most about Dialogflow is how easy it is to create chatbots and understand user conversations, even without much coding. Cons What I liked least about Dialogflow is that it can get complicated when trying to handle more advanced features or integrate with other systems. Switched from [Amazon Lex](https://www.capterra.com/p/234437/Amazon-Lex/) I made the switch from Amazon Lex to Dialogflow because Dialogflow offers a more user-friendly interface and better natural language understanding, making it easier to build and manage chatbots. Review Source GG Gaurav G. Data Analyst Food & Beverages Used the software for: 1-2 years ### "Comprehensive Tool to Set-up Chatbot" September 16, 2020 3.0 My overall experience with Dialogflow has been satisfactory. I used it to configure an automated chatbot that responded efficiently to customers questions and predicted their responses. I worked with marketers and developers to deploy the chatbot across multiple apps and websites in less time. Plus, I integrated it with our website experience so it didn't look out of place. This integration of chatbot helped improve customer traffic, engagement and conversions. So, it drove higher ROI by acquiring new customers and retaining active customers at lower cost. Pros I appreciate Dailogflow software's one-click integration and context management features. I used them to deploy chatbot across multiple websites and mobile apps. Plus, it helped me and my development team customize its responses to our customers questions. Additionally, Dialogflow's project testing console and natural language understanding capabilities ensured our automated chatbot responses were relevant to intent of customers' questions. Also, it kept in mind related questions which would be asked in the near future by the same customers. It helped implement artificial intelligence and machine learning. Cons The design of web chat integration is not very compelling. Also, our developers thought Dialogflow documentation around Python SDK is limited in scope. it has limited examples of implementation, use cases are not diverse and few tutorials on how to implement. As an admin of Dialogflow, it makes it complex to configure various actions or create custom components of the chatbot application. In a nutshell, using Dialogflow, it often becomes challenging to customize chatbot flow when a marketer has limited technical expertise. Review Source VR Verified Reviewer Head Employer Success Internet Used the software for: 2+ years ### "Customer Support Lifesaver " September 10, 2022 5.0 It's been an honour to be able to learn and implement this tool in my daily workstream at a unicorn company. Pros I am not sure I would be where I am professionally if it wasn't for Dialogflow! The tool helped the support team I manage auto close about 3.5k conversations that were not support queries but auto replies from WhatsApp Business numbers of our customers. Cons The tool doesn't detect queries of more than 256 characters and also the reliability on keywords is very high. It doesn't do NLP cleanly. Alternatives considered [Freshchat](https://www.capterra.com/p/158117/Freshchat/) Reason for choosing Dialogflow Freshchat has terrible UI. Extremely hard to train. Review Source MK Mukesh K. QA engineer Information Technology and Services Used the software for: 1-2 years ### "Ultra legend in AI and NLP" December 9, 2019 4.0 It's good compared to other development platform. Specially i love this because of its easy to use features. Also it offers many features without a single penny. Pros This is something like ease of developing for chatbot application. Easy to use and accessible UI interface. Any non techie can be develop their own Normal chat bot following any tutorials. Also it offers many one click integration for major messaging platforms which makes user easy to deploy their chat bots to various platforms in few minutes. Cons Speech to text recognition should be improved. Also some of inputs aren't being captured correctly. Sometimes agent training doesn't start while saving changes for agents. Switched from [Chatfuel](https://www.capterra.com/p/181770/Chatfuel/) Chatfuel is specifically for messenger chatbots hut dialogflow allows user to deploy their chat bot to various platforms such as google assistant, telephony agent, messenger and many more. Review Source Luciano Z. ChatBot and Automation developer Information Technology and Services Used the software for: 2+ years ### "NLP: the superpower of ChatBots" June 2, 2022 4.0 Generally positive and enjoyable experience. Sometimes it suffers from lack of saving and gets jammed when opening several tabs belonging to the same agent at the same time. While setting the agent's language in Italian, many entities are mistakenly recognized that would make sense in other languages, but not in Italian. Pros Dialogflow is simple to use and free to get started: it allows you to develop the projects you work on and is scalable for larger projects. It integrates with different channels and offers the possibility to expand your logics through webhooks Cons The aspect that I like least of Dialogflow ES is the lack of an interface through which to manage the logics of the conversations. If it is true that Contexts can be used to obtain routing of conversational flows, it is equally true that a more visual and intuitive interface would make it an impeccable tool. Review Source Juan Carlos G. Lider de area de desarrollo IA Information Technology and Services Used the software for: 6-12 months ### "The google chatbot API" August 28, 2019 5.0 We developed some proof of concept for it enterprises like manage there personal questions of payment days, insurances polices etc. most of them where FAQS wich fitted perfectly on a chat bot of level 1. But after that we where asked to conect with their DB so the use of the web hooks and fire base where mandatory. }Everthing was posible so the poc was approved by our client. Pros Easy to create Easy setup of intents, entities webhooks of chat bot the plattaform allow sto easily digest similiar words fo rthe entities. Compatibility with firebase Compatibility with web hooks to make the product bigger. Easy deploy on several plataforms for bots (Microsft botframework, web, facebook , etc) Cons The management of the bot logic is hard form complex project so its a must to use the web hook for this cases or fire base. You just have space for 5 project on a normal google acount after that you must pay or ask google by email for more spaces. No whats app hat bot allowed Reason for choosing Dialogflow Costs Review Source Satish P. Lead Developer Information Technology and Services Used the software for: 6-12 months ### "Best Chatbot Building Platform" March 15, 2019 4.0 Dialogflow is one of our best platform to build chatbots and actions for Google Assistant. We have already built many bots on Dialogflow, and we are also using Dialogflow's NLU engine in some of our bots. Overall it's a great application. Pros \- I like almost everything about Dialogflow. It is really very easy to understand the platform and start building. It's NLU engine is really state-of -the art. - Also, the one-click integration in Dialogflow makes it unique than other platforms. With integration, I can deploy my bot to almost every major messaging apps at once. So it becomes really easy to manage and update the flow of the bot. - It has good context management feature, intent and entities management as well that I really liked. - The best part is that we can also change intent matching threshold percentage and disable ML for some intents. This is really helpful. - The export, import and share options for the bots are a good feature for multi-developer teams working on same project. - Project testing console is also a great addition to Dialogflow that lets me check my flow right at the same time. Cons \- The design of the web chat integration does not look attractive and good. - The Python SDK is not well documented and lacks examples and tutorials. Review Source VR Verified Reviewer Desarrollador de Inteligencia Artificial Jr Computer Software Used the software for: 6-12 months ### "Easy to use and easy to grow" November 27, 2019 4.0 Pros The ease of usage and implementation. There are a lot of tools that can be integrated with DialogFlow, but overall my favourite feature is that you can create your own integration using API interactions Cons It's not that easy to train the models properly. The more complex your project grows, the harder it gets to train. It's understandable but it is also annoying. Reason for choosing Dialogflow The easy to use API interaction feature with wich you can build your own integration Review Source Chamupathi Gigara H. IT Admin Education Management Used the software for: 6-12 months ### "More features needs to be added" October 13, 2020 5.0 The service is excellent for the price. It offers more features for free that no any other one offers. Pros Dialog flow is more advanced than other chatbot providers. It includes AI that understands user queries and it allows us to train with our own data. Cons Its bit weired to create a flow in this than other providers. There should be a way to simple go back to the previous menu in chat bots. Review Source GM Geeti M. Doctoral student Management Consulting Used the software for: Less than 6 months ### "Dialogflow is an amazing conversational AI platform" March 9, 2023 4.0 Dialogflow is an impressive conversational AI platform that allows businesses to quickly create and deploy chatbots. I like the platform's ease of use, flexibility, and natural language processing capabilities. Pros The features I like most about Dialogflow are its ease of use and flexibility. With Dialogflow, we can quickly create chatbots without any complex coding skills. It also provides drag-and-drop tools and modules to quickly design conversation flows, as well as comprehensive documentation to get started quickly. Additionally, Dialogflow's natural language processing capabilities are impressive, allowing us to craft bots that can provide helpful, accurate responses. Cons On the other hand, one feature I don't like about Dialogflow is that it can be expensive to use. The platform offers tiered-based packages and the cost of the packages can add up for users who require more features. Review Source DM Diego M. Analyst Telecommunications Used the software for: 1-2 years ### "Versatile tool, useful both for people with technical as well as non-technical knowledge" July 27, 2022 4.0 The tool meets the needs we had at a very competitive price, based on the interactions made. Pros It can be a simple tool for non-technical people but it also offers the possibility to develop complex chatbots by developing your own webhooks and integrating with APIs. Cons There are certain NLP functionalities that do not work properly. In particular, user-defined own entities generally fail to be recognised. Review Source JD Jorge D. Robotization and Automation Analyst Consumer Services Used the software for: 6-12 months ### "A highly effective application" July 27, 2022 4.0 Pros Very easy to use the tool, the web site is very well structured. Cons More enriched responses are needed, and more public information about the telephone bots Alternatives considered [iAdvize](https://www.capterra.com/p/149186/iAdvize/) Reason for choosing Dialogflow Is better Review Source YM Yoshio M. AI Architect Computer Software Used the software for: 1-2 years ### "Very useful software" November 19, 2019 5.0 Overall the experience was good, because you can create whatever you want. Pros I was ussing this softwarefor about 2 years as user, admin and develoer. The pros as user are: it's very easy to configure ande deploy your own basic bot for questions and answers, you have integrations with many channels and you have a web component to integrate with your page. The pros as developer are: You ave many ways to integrate with the backend, many channels and a complete and understandable documentation. The pors as Admin. You have many options to confgure, to create or edit actions are easy, there exists many optionsin general. Cons The cons are only if you are a developer or an admin. As admin, if you have many actions it's tedious configure each one. As developer you don't have another way to create your own components for each channel. Reason for choosing Dialogflow Easy to configure and understand Review Source VR Verified Reviewer AI/ML Developer Research Used the software for: 6-12 months ### "Building chatbots with dialogflow " January 6, 2019 5.0 Pros I've already built 2 chatbots using Dialogflow NLP agent. You can easily setup intents, follow-ups, entities, integrate your agent into your backend and third-party app (FB messenger, Google assistant, slack, etc.). You can find a lot of tutorials and documentation is pretty clear. Once your simple bot is ready, you can train your NLP agent with new training phrases and add new intents/entities to complicate the chatbot functionality. Cons Dialogflow agent is not open sourced, so can't be customized and you won't be able to add/change something in your NLP model. Review Source JA Junaid A. Digital Marketer Information Technology and Services Used the software for: 1-2 years ### "Best Tool For ChatBot Development" May 21, 2022 5.0 Pros When I first heard about this tool I was thinking about how my team member will work on it and what ROI will this software provider, but when i see our own chatbot that was developed by Dialogflow I was very happy to see how this bot answers our queries using AI, NLP. We have implemented this bot via APIs in our general FAQs/QnA section that helps our visitors to solve there queries. It proivde more accurate answers using NLP and saves our resource times. Cons I do not have to say anything that i like least about google dialogflow. Review Source CM Chandan M. Software Developer Information Technology and Services Used the software for: 1-2 years ### "Good Software for chatbots" November 19, 2019 5.0 It is a very good platform to start with if anyone wants to build or learn chatbots. I have built a chatbot representing the basic information about myself like we do in resume and implemented in Google Assistant. Pros I used this software to create dialogflow agents for my Google Assistant chatbots. The user experience and the management in building agents is very nice and commendable in this software. Many tools and major integration platforms are provided for deployment which is very good. Cons The management for permissions of allowing users to access agents are a little bit of confusing. It will be good if there's a better way to improve the experience for managing permissions in dialogflow. Review Source VR Verified Reviewer Tester Computer Software Used the software for: 6-12 months ### "Dialogflow for chatbot development" March 15, 2020 5.0 By having a friendly interface and an extensive documentation, it can be considered one of the best options for a beginner in bot development. Pros Great integration with other Google software such as Google Assistant, has an API that is easy to use and provides a variety of programming language choices, such as Python and NodeJs. Cons It is easy to learn, but hard to master. Having to manually input lots of information can be annoying. Review Source Marcelo F. Marketing Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Simples de usar e com bom preço " September 21, 2020 5.0 Pros A parte básica é fácil e intuitiva. Criação simples. Cons Ainda falta mais opções de personalização sem código. Switched from [Octadesk](https://www.capterra.com/p/192993/Octadesk/) Fluxo da conversa é mais orgânico. Review Source VR Verified Reviewer Software Engineer Insurance Used the software for: Less than 6 months ### "Quick chatbot with Dialog Flow" September 12, 2019 4.0 We built a chatbot for our insurance customers. It was easy and fast to build with dialog flow Pros Dialog Flow is quite easy to use. You can train a bot to perform some personalised tasks in a day. Also, it has an interesting integration with google cloud. Cons I feel some more work has to be done with integration with other platforms, and use of custom payloads Alternatives considered [rasa.io](https://www.capterra.com/p/150496/rasa-io/) Reason for choosing Dialogflow Easy of use Review Source Ashish S. RPA developer Information Technology and Services Used the software for: Less than 6 months ### "Chatbot - Google Dialogflow" May 30, 2019 5.0 I have created the chatbot using Google dialogflow to book the flight tickets and to get the fare details for the flight ,hotels and train Pros Free available to practice it Also easy to learn and availability of the documenation for the samr Cons API trial version is not able to implement as a learning part Review Source SS Sanjay S. Software Engineer Program Development Used the software for: 6-12 months ### "Good in AI, Support lots of Response Cards." April 27, 2020 5.0 Pros Easy to use and easy to understand for everyone. mostly I liked its various types of responses like Carousel Card, Browse Carousel Card, List, Linkout Suggestions, & Chips. Cons I found some bug in Carousel Card's Title & Subtitle, Whenever I save any intent it says "intent saved", but when I open that intent, it shows blank Title & Subtitle fields. I think the DialogFlow team needs to fix this bug, because we want Title & Subtitle on those card bunch. Rest every thing is fine. Review Source TI Tariq I. Full Stack Developer E-Learning Used the software for: 1-2 years ### "Amazing tool to develop chatbot" September 29, 2022 5.0 Pros Best part of using google dialogflow of its model training module, it is very easy and give us most accurate result. Cons So, as per me there is nothing to share that i least like about dialogfllow. Review Source DS Dan S. Developer Information Technology and Services Used the software for: 6-12 months ### "DialogFlow Review" March 7, 2019 3.0 Positive but have seen some inconsistent performance. Also struggled to find much info online when stuck with a problem. Can use it for free though so worth playing with either way. Pros Interface is intuitive and easy to learn. Didn't take long to get a simple nlp set up. Cons The NLP engine of dialogflow could be better. I find inconsistent results at times. The features are great but the actual Natural language processing needs to be improved to be more accurate. Review Source SS Sameer S. IT Manager Events Services Used the software for: 6-12 months ### "Powerful chatbot builder." July 12, 2020 4.0 Overall its an amazing tool. We have integrated our chatbot with Facebook messenger on our Facebook page. Pros Dialogflow is a powerful chatbot builder. It's being designed considering all the requirements from a basic to advanced chatbots. Cons It would be great if the interface is changed to a flow type chatbot builder with the same existing functionality. We now have to draw the flow and then program the bot separately. Review Source Similar Products Featured ## Related categories [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.