--- title: "Kore Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Kore Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more." source_url: "https://www.capterra.com/p/180874/Kore-ai-Bots-Platform/" page_type: "product" language: "en" --- # Kore Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Kore ## What is Kore? Kore.ai, a global leader in enterprise AI, helps organizations transform customer experience and workplace productivity through governed, secure AI built to scale. The AI-native Kore.ai Agent Platform and prebuilt agentic solutions let enterprises design, deploy, and govern multi-agent systems across customer service, workplace productivity, and industry use cases. Its Agent Blueprint Language (ABL) helps teams build and orchestrate agents, while Arch AI and Kore.ai's dual-brain architecture keep agents accurate and auditable at scale. Built on an open, model-agnostic foundation, the platform lets enterprises choose their AI models, cloud, and enterprise systems — no lock-in required. Trusted by more than 500 Global 2000 organizations, Kore.ai holds a deep AI patent portfolio and is recognized as a leader by Gartner, Forrester and others. Headquartered in Silicon Valley, Kore.ai serves customers worldwide through a global network of offices and partners. ## What is Kore used for? [Virtual Assistant](https://www.capterra.com/virtual-assistant-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $500 Per User, One Time Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Kore?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://kore.ai&name=Kore) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kore 4.4 (17) VS. [4.5 (545)](https://www.capterra.com/p/5923/Celoxis/reviews/) Starting Price $500 Per User, One Time Starting Price $10 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (17) Ease Of Use 4.4 (779) Value For Money 4.4 (16) Value For Money 4.4 (720) Customer Service 4.4 (17) Customer Service 4.5 (742) ## Kore alternatives [micro1](https://www.capterra.com/p/10030872/micro1/) [4.9 (779)](https://www.capterra.com/p/10030872/micro1/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10030872/micro1/) [watsonx Assistant](https://www.capterra.com/p/247516/IBM-Watson-Assistant/) [4.4 (10)](https://www.capterra.com/p/247516/IBM-Watson-Assistant/reviews/) Starting price $140.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247516/IBM-Watson-Assistant/) Highest Rated [CoSupport AI](https://www.capterra.com/p/10016583/CoSupport-AI/) [5.0 (10)](https://www.capterra.com/p/10016583/CoSupport-AI/#reviews) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016583/CoSupport-AI/) [Quidget](https://www.capterra.com/p/10021282/Quidget/) [4.8 (4)](https://www.capterra.com/p/10021282/Quidget/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10021282/Quidget/) ## FAQs about Kore Overview ### Which roles and teams benefit most from Kore? Kore is most used by IT teams, software engineers, analysts, and product leaders who need to automate workflows, streamline platform operations, and improve service delivery. Consultants and architects use it to design and implement automation solutions, while customer service and operations roles rely on it to reduce manual effort and speed resolution. Answer based on 17 reviews Overview ### What company size and specific industries is Kore built for? Kore is designed for mid-market and enterprise organizations that want AI support for work, process, and service automation. The description does not name specific industries, so it appears suited to businesses across sectors that need an agent platform and no-code tools to build and manage AI-driven workflows. Features and Usability ### What are the key features of Kore? Kore offers AI/Machine Learning, natural language processing, and intent recognition for chatbot and natural language interface workflows. It also includes workflow automation, autonomous task execution, integration management, and API support, plus access controls/permissions, analytics, reporting, multi-channel communication, and no-code development with a drag and drop editor. Integrations ### Which third-party tools and platforms does Kore integrate with? Kore integrates with Zendesk Suite for customer support workflows. The catalog data provided here lists Zendesk Suite as the confirmed third-party integration, so that is the clearest integration brand to cite for Kore’s connectivity across support and chat operations. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Kore offer? Kore provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover topic-based learning, documentation offers written reference material, and videos provide visual, self-paced guidance. Getting Started and Support ### What customer support options does Kore offer? Kore provides Email/Help Desk, a Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support is available here, so user experience with response times, helpfulness, or common frustrations cannot be assessed from the supplied data. ## Features AI summary Based on 1,134 Conversational AI Platform reviews Capterra reviewers highlight these features as the top priorities when comparing conversational AI platform options: - **Chatbot** (**56%** of reviewers rated this feature as critical) - **API** (**49%**) - **Lead Capture** (**63%**) Kore includes **Chatbot** and **API**, giving teams the tools to build automated conversations and connect the platform with other business systems. However, it does not offer **Lead Capture**. Its support for **Chatbot** and **API** helps businesses handle customer interactions more efficiently, connect workflows across applications, and provide teams with more flexibility in how conversational experiences are deployed. Chatbot 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods AI/Machine Learning 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Code-free Development 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Intent Recognition 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Helps understand a user's intentions/actions Multi-Language 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and support multiple languages Natural Language Processing 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Kore 47 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Agent Collaboration: Multiple agents work together, share tasks, and coordinate to achieve common goals. - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Autonomous Task Execution: Completes tasks independently without constant human intervention - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Cost Management: Manage budgets, track and optimize spending and align capacity to workload demand - Customizable Frameworks: Flexible architecture allowing tailored configurations - Data Governance: Collection of processes, policies, and standards to manage the storage & usability of enterprise data - Drag & Drop Editor: Editing tool that allows users to drag and drop images, icons, widgets, or other components - Dynamic Modeling: Ability to learn and adapt from interactions with environment and data, and to model varying behavior over time. - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For Developers: For the intention to be used by developers - For No-Code Development: Build applications without the use of code - For Sales Teams/Organizations: Caters to sales teams - Human-in-the-loop (HITL): Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority. - Integration Management: Identify which applications need to exchange data and enable these data connections - Intent Recognition: Helps understand a user's intentions/actions - Knowledge Base Integration: Connect to organizational knowledge repositories and databases - Live Chat: Ability to chat online in real time - Memory Management: Store and save retrievable data - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multiple LLM Models: Ability to interact with various large language models, such as GPT-4, Claude 3, Gemini, Llama 3, and more - Natural Language Interface: Interact with agents using conversational language - Natural Language Processing: Process and analyze human language in text or audio form - Personalization: Adjust communications based on previous interactions or personal preferences - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Error Detection: Proactively detect errors or bugs, delivering actionable and team-oriented suggestions for remediation - Prompt Engineering: Process of carefully designing and constructing prompts or input instructions to achieve desired behaviors or outputs from AI models - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Activity Management: Define, track, and/or automate sales activities and sales processes - Scalability: Manage a growing amount of work to meet increased demand without compromising performance - Scheduling: Plan availability and assign specific time slots for tasks and resources - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Simulation and Scenario Generation: Generative AI can generate synthetic data and simulate scenarios for training and testing purposes. - Speech Recognition: Train your system to interpret and transcribe voice messages - Speech Synthesis: The ability of a bot to respond to user queries in synthesised voice - Version Control: Track revisions and updates made to files and navigate between different versions - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.5 (17) 4.5 Based on 17 reviews ## Pricing Value for money 4.4 (16) Free Trial Free Version Basic $500.00 Per User,One Time Value for money 4.4 (16) 4.4 Based on 16 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (17) 4.4 Based on 17 reviews ## User reviews Overall rating 4.4 Based on 17 reviews Filter by rating 5(10) 4(4) 3(2) 2(1) 1(0) Mentioned topic Sorted by most recent DT Dikshant T. Customer Service Financial Services ### "KoreAI Review Post 1 Year Of Usage" 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 June 2, 2025 The platform is easy to manage. Its preety much simple to integrate the things but few of the features are not working as expected and to fix team is taking much longer which is painful and spoiling the customer experience. Pros The interface is very much user friendly anyone can manage it easily without any technical support... Cons Post asking for any enhancement team will take months to fulfill the requirement which spoil the overall experience as well as the customer experience too Alternatives considered [yellow.ai](https://www.capterra.com/p/194013/Yellow-Messenger/) Reasons for choosing Kore The software is code free for initial development and is cost effective. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. John Epok P. Regional Platforms Lead Telecommunications ### "Deflect and Improve Self Serve Through Kore Ai" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 24, 2024 Overall experience is good, however, there are a few things that can be off-putting which Kore would need to improve further. Pros \- intuitive Kore widget - integratable to Zendesk and other major ticketing plafforms - basic analytics and performance dashboards - ease of use on Bot flow training - helpful success and support team Cons \- integration configurations can be very messy and impactful on CX e.g. disconnection of chats between Kore and Zendesk - Kore Team can improve further on their familiarization with integration to ticketing platforms. Switched from [Netomi](https://www.capterra.com/p/178767/msg-ai/) Majorly on pricing and Bot features + success initiatives. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Ankitha B. Senior Software Developer Information Technology and Services ### "Say hello to the new AI tool to get your ivr experience to the next level!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 14, 2021 Pros This is a great tool with abundant features and easy to navigate UI. I love how the an entire complex call flow spanning across multiple systems can be implemented under one BOT with Kore.ai while handling multiple features like machine learning, NLP etc. This product itself as so many in built features which are easy to use. Cons Kore.aI has too many properties and features which are so good but at the same time can made it difficult to keep in mind/maintain while building new bot/making more changes to existing bot. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DG Daniel G. IT Product Consultant Information Technology and Services ### "Smart and ease" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 1, 2021 We are working with some prospect clients, Hospitals and motorcicle brands Pros You don't need to develop any code to make a chatbot works Cons I guess there should be more example of how to work with javascript to make for functions for the bot, maybe this could be specify in the documentation Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LG Likhita G. Engineer Computer Software ### "Kore Ai Basic Training " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 30, 2021 Was fun working with it Pros The ease of working, the inbuilt basic machine learning and NLP services, The multiple deployment options Cons Keyboard short cuts, like esc to close the dialogue box Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Abinaya N. ASSOCIATE ANALYST Consumer Services ### "Good software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 30, 2021 Pros Natural language processing and low code environment Cons Nothing as such as we had a free training offered as well for the course Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AV Amila V. Senior Software Engineer Computer Software ### "Highly recommend for those who are willing to build their own chatbot solutions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2021 With my all the experiences in developing different chatbots using Kore.ai platform, I highly recommend this Kore.ai platform for anyone who are searching for a better Virtual assistant development platform for their purposes. Pros The Kore.ai platform provides several strong NLP rich features for the developers which can be used to make their chatbot solutions really powerful. Some features like managing interruptions and multiple requests, handle multiple intents within a conversation, analyse sentiment tones behind user responses, extracting entities from user utterances and many more. And also it's really easy to integrate our developed chatbots with other messaging/chat applications as it supports most of the popular channels such as Messenger, Slack, MS Teams, Skype etc. or even we can easily integrate with our custom web sites/pages as well. Cons I feel that it would be better if the testing UI is developed as a different module within the platform to make it more usable. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TN Thesni N. Automation Consultant Information Technology and Services ### "Kore.ai - Easy to learn" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 12, 2021 Pros \- Interface is very user-friendly - Many functionalities and language capabilities Cons \- Integration with other tools tutorial availability would be helpful Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WR Will R. Product Manager Information Technology and Services ### "Excellent solution for chat automation." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 9, 2021 We are using Kore to automate chat generation in order to help recruiters hire great talent. Pros Robust feature set and thorough training process. Cons Documentation can be a bit difficult to wade through at times. Switched from [Landbot](https://www.capterra.com/p/153051/Landbot/) Kore offers greater customizability and deeper technical integration. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FV Fausto V. IPA Practice Director Industrial Automation ### "Fausto Velasco Survey" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 7, 2021 Customer Satisfaction Improvement , Pros Very intuitive solution, really low code Cons some connectors to integrate Natively with some RPA tools Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 19, 2021 Hi Fausto- It's great to hear that you found our solution very intuitive. All of us at Kore.ai value your honest and positive feedback. Thank you. [View all Reviews](https://www.capterra.com/p/180874/Kore-ai-Bots-Platform/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.