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Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human assisted and to build generative AI enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, Middle East, Japan, South Korea, and Europe.
Provider
Kore.ai
Located In
United States
Foundation
2013
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
Documentation, Live Online, In Person, Webinars, Videos
Support
Chat, 24/7 (Live rep), Email/Help Desk, Knowledge Base, Phone Support
Web-based and on-premise platform that helps businesses of all sizes with bot lifecycle management, developer collaboration, natural language processing, API integration, intent recognition and more.
Content Source: Kore
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Kore Reviews
Pros
The Kore.ai platform provides several strong NLP rich features for the developers which can be used to make their chatbot solutions really powerful.
Its very easy to create any huge bot in a minutes. I am very much interested and liked to work on it.
As overall its a great tool. Nice UI/UX as a developer.
Cons
Integration configurations can be very messy and impactful on CX e.g. disconnection of chats between Kore and Zendesk.
Documentation can be a bit difficult to wade through at times.
Managing the versions of the bots since there is no mechanism to rollback to earlier versions.
"Deflect and Improve Self Serve Through Kore Ai"
Overall: Overall experience is good, however, there are a few things that can be off-putting which Kore would need to improve further.
Pros: - intuitive Kore widget - integratable to Zendesk and other major ticketing plafforms - basic analytics and performance dashboards - ease of use on Bot flow training - helpful success and support team
Cons: - integration configurations can be very messy and impactful on CX e.g. disconnection of chats between Kore and Zendesk - Kore Team can improve further on their familiarization with integration to ticketing platforms.
"Excellent solution for chat automation."
Overall: We are using Kore to automate chat generation in order to help recruiters hire great talent.
Pros: Robust feature set and thorough training process.
Cons: Documentation can be a bit difficult to wade through at times.
"Kore.ai Bots Platform Review"
Overall: It's very easy to design virtual assistants which could be used for different purposes, the platform already provides the tools over the counter so that a user will not have to sit a design them, you need only care of the business logic which goes in the development of the bot.
Pros: The dialog tasks are very easy to implement, the types of input which are needed are very neatly documented and implemented, all of the options are very to navigate, some of the features like masking, small talk, and basic training is done by the builder itself. It's easy to add channels, use the agent transfer and expose the APIs. Overall a very good experience using this platform.
Cons: The only thing which I feel could be improved is the sidebar on the bot platform, it's very hard to control the options on the sidebar on mouse hover since it keeps going up and down quite frequently.
Vendor Response
"Great and easy platform to build chatbots"
Overall: As overall its a great tool. Nice UI/UX as a developer.
Pros: The user experience as a chatbot developer in kore.ai platform is great. It has all the tools to built the chatbot from the scratch. Even from the prototype stage. Bot flow creation is very easy and it has many advanced features too considering from AI perspective.
Cons: I think collaboration can be improved further more. And for the cloud version I could not find a way to use specific version (Because it changes frequently)
Vendor Response
"Highly recommend for those who are willing to build their own chatbot solutions"
Overall: With my all the experiences in developing different chatbots using Kore.ai platform, I highly recommend this Kore.ai platform for anyone who are searching for a better Virtual assistant development platform for their purposes.
Pros: The Kore.ai platform provides several strong NLP rich features for the developers which can be used to make their chatbot solutions really powerful. Some features like managing interruptions and multiple requests, handle multiple intents within a conversation, analyse sentiment tones behind user responses, extracting entities from user utterances and many more. And also it's really easy to integrate our developed chatbots with other messaging/chat applications as it supports most of the popular channels such as Messenger, Slack, MS Teams, Skype etc. or even we can easily integrate with our custom web sites/pages as well.
Cons: I feel that it would be better if the testing UI is developed as a different module within the platform to make it more usable.
