--- title: "Kore Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Kore the right API Management solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/180874/Kore-ai-Bots-Platform/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- Kore 4.4 (17) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of Kore Ease of use 4.5 Customer Service 4.4 ## Showing most helpful reviews Showing 1-17 of 17 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Epok P. Regional Platforms Lead Used the software for: 1-3 years ### "Deflect and Improve Self Serve Through Kore Ai" May 30, 2024 3.0 Overall experience is good, however, there are a few things that can be off-putting which Kore would need to improve further. Pros \- intuitive Kore widget - integratable to Zendesk and other major ticketing plafforms - basic analytics and performance dashboards - ease of use on Bot flow training - helpful success and support team Cons \- integration configurations can be very messy and impactful on CX e.g. disconnection of chats between Kore and Zendesk - Kore Team can improve further on their familiarization with integration to ticketing platforms. Review Source R Reviewer Product Manager Used the software for: Less than 1 year ### "Excellent solution for chat automation." April 12, 2021 4.0 We are using Kore to automate chat generation in order to help recruiters hire great talent. Pros Robust feature set and thorough training process. Cons Documentation can be a bit difficult to wade through at times. Review Source R Reviewer Customer Service Used the software for: 1-3 years ### "KoreAI Review Post 1 Year Of Usage" June 3, 2025 2.0 The platform is easy to manage. Its preety much simple to integrate the things but few of the features are not working as expected and to fix team is taking much longer which is painful and spoiling the customer experience. Pros The interface is very much user friendly anyone can manage it easily without any technical support... Cons Post asking for any enhancement team will take months to fulfill the requirement which spoil the overall experience as well as the customer experience too Review Source R Reviewer Software Developer Used the software for: Less than 1 year ### "Kore.ai Bots Platform Review" April 7, 2021 4.0 It's very easy to design virtual assistants which could be used for different purposes, the platform already provides the tools over the counter so that a user will not have to sit a design them, you need only care of the business logic which goes in the development of the bot. Pros The dialog tasks are very easy to implement, the types of input which are needed are very neatly documented and implemented, all of the options are very to navigate, some of the features like masking, small talk, and basic training is done by the builder itself. It's easy to add channels, use the agent transfer and expose the APIs. Overall a very good experience using this platform. Cons The only thing which I feel could be improved is the sidebar on the bot platform, it's very hard to control the options on the sidebar on mouse hover since it keeps going up and down quite frequently. Review Source R Reviewer Engineer Used the software for: 1-3 years ### "Great and easy platform to build chatbots" April 7, 2021 5.0 As overall its a great tool. Nice UI/UX as a developer. Pros The user experience as a chatbot developer in kore.ai platform is great. It has all the tools to built the chatbot from the scratch. Even from the prototype stage. Bot flow creation is very easy and it has many advanced features too considering from AI perspective. Cons I think collaboration can be improved further more. And for the cloud version I could not find a way to use specific version (Because it changes frequently) Review Source R Reviewer Senior Software Engineer Used the software for: Less than 1 year ### "Highly recommend for those who are willing to build their own chatbot solutions" April 19, 2021 5.0 With my all the experiences in developing different chatbots using Kore.ai platform, I highly recommend this Kore.ai platform for anyone who are searching for a better Virtual assistant development platform for their purposes. Pros The Kore.ai platform provides several strong NLP rich features for the developers which can be used to make their chatbot solutions really powerful. Some features like managing interruptions and multiple requests, handle multiple intents within a conversation, analyse sentiment tones behind user responses, extracting entities from user utterances and many more. And also it's really easy to integrate our developed chatbots with other messaging/chat applications as it supports most of the popular channels such as Messenger, Slack, MS Teams, Skype etc. or even we can easily integrate with our custom web sites/pages as well. Cons I feel that it would be better if the testing UI is developed as a different module within the platform to make it more usable. Review Source R Reviewer Associate Used the software for: 1-3 years ### "Good Platform to work on!" April 7, 2021 3.0 All end user questions are answered by the bot using Kore.ai. Pros Easy to use. Don't have to write all the code from scratch to execute. Cons Customer support is not that good. Difficulties in resolving issue. Review Source R Reviewer Sr.Analyst Used the software for: Less than 1 year ### "Very easy n flexible " April 7, 2021 5.0 Pros Its very easy to create any huge bot in a minutes. I am very much interested and liked to work on it. Cons As of now, nothing to include in it. I am very much satisfied. Review Source R Reviewer Senior Software Developer Used the software for: Less than 1 year ### "Say hello to the new AI tool to get your ivr experience to the next level!" May 18, 2021 5.0 Pros This is a great tool with abundant features and easy to navigate UI. I love how the an entire complex call flow spanning across multiple systems can be implemented under one BOT with Kore.ai while handling multiple features like machine learning, NLP etc. This product itself as so many in built features which are easy to use. Cons Kore.aI has too many properties and features which are so good but at the same time can made it difficult to keep in mind/maintain while building new bot/making more changes to existing bot. Review Source Thesni N. Automation Consultant Used the software for: 1-3 years ### "Kore.ai - Easy to learn" April 13, 2021 5.0 Pros \- Interface is very user-friendly - Many functionalities and language capabilities Cons \- Integration with other tools tutorial availability would be helpful Review Source R Reviewer IT Product Consultant Used the software for: Less than 1 year ### "Smart and ease" May 4, 2021 5.0 We are working with some prospect clients, Hospitals and motorcicle brands Pros You don't need to develop any code to make a chatbot works Cons I guess there should be more example of how to work with javascript to make for functions for the bot, maybe this could be specify in the documentation Review Source R Reviewer Architect Used the software for: Less than 1 year ### "Kore.ai in building conversational experiences" July 30, 2020 4.0 Overall its good platform where customer can build the conversations experiences for the medium complex use cases quickly. Pros Machine learning models and designing of the conversations. Cons Managing the versions of the bots since there is no mechanism to rollback to earlier versions. Review Source R Reviewer Engineer Used the software for: I used a free trial ### "Kore Ai Basic Training " May 3, 2021 4.0 Was fun working with it Pros The ease of working, the inbuilt basic machine learning and NLP services, The multiple deployment options Cons Keyboard short cuts, like esc to close the dialogue box Review Source R Reviewer Associate Engineer- Technology Used the software for: Less than 1 year ### "Best software for use and learn" April 7, 2021 5.0 Pros User friendly Interface that helps new users to understand the software well and good. Cons I couldn't find any cons for the software cause it's good and I'm also new to similar softwares Review Source R Reviewer Analyst Used the software for: Less than 1 year ### "Easier to use" April 7, 2021 5.0 Overall, it is a good platform to develop your skills in chatbot development Pros Ease of use Productivity Lots of integration options Cons Integration for third party app is bit lengthy Review Source R Reviewer IPA Practice Director Used the software for: I used a free trial ### "Fausto Velasco Survey" April 8, 2021 5.0 Customer Satisfaction Improvement , Pros Very intuitive solution, really low code Cons some connectors to integrate Natively with some RPA tools Review Source R Reviewer ASSOCIATE ANALYST Used the software for: Less than 1 year ### "Good software" May 3, 2021 5.0 Pros Natural language processing and low code environment Cons Nothing as such as we had a free training offered as well for the course Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.