Best For

PT, OT, SLT and Pediatric Private Practices

Product Details

WellSky Rehabilitation (formerly MediLinks) is the web-based rehab EHR that goes beyond basic functions like documentation and billing to offer centralized scheduling, prioritized workflow management, and practice management reporting. A deep library of documentation templates support PT, OT, SLP, and pediatrics. The latest release of WellSky Rehabilitation embraces the principles developed from WellSky's 25 years of work with the biggest names in rehab.

Contact Details

WellSky

https://wellsky.com/

Founded in 1980

Located in United States

Starting Price

  • Not provided by vendor

Free Demo

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours

WellSky Rehabilitation Features

Activity Monitoring
Appointment Management
Assessments
Billing & Invoicing
Exercise Management
Insurance Management
Multi-Location
Patient Records
Practice Management
Progress Notes
Treatment Plans
Assessment Management
Billing & Invoicing
Care Plan Management
Insurance Management
Patient Scheduling
Progress Tracking
SOAP Notes

WellSky Rehabilitation Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5

Showing Most Helpful

Showing 16 of 16 reviews

Showing Most Helpful

Showing 16 of 16 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Kirsten U.
Speech-Language Pathologist/Co-Owner
Medical Practice, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 22, 2017

“Our experience has been extremely positive! Outstanding product and support!”

OverallWe have saved so much time with electronic documentation. It has streamlined our practice!
ProsBefore we started using Medilinks our clinic was using paper-based documentation and buying this software has been one of the best things our practice has ever done for the following reasons -Interfaced with our current scheduling system Appointments Everywhere -Extremely easy to learn and start using -Phenomenal customer services including onsite initial training and continual check in from the SLP and OT software engineers, fast turn around time with responses to problems that arise, and friendly and knowledgeable support staff. -Very easy to learn and use and has saved us so much therapist documentation time -Software engineers worked with us to customize reports and therapy notes for our facility -The software contains many useful reports to help mainstream your practice -Weekly online meetings to help you make the most of your software -You can access the software anywhere you have a computer -Convenient reminders for upcoming evaluations and progress reports
ConsWith any software there are updates so keeping up with minor bug fixes has been the only drawback we have encountered but it's never anything major.
Reviewer Source 
Source: Capterra
August 22, 2017
Lisa W.
Compliance Coordinator/PT
Hospital & Health Care, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 14, 2017

“Very user friendly”

OverallThe ease of use and the visual appearance of the product are superb. There was very little learning curve when going from their prior version to the current version as Mediware made it so very user friendly. We trained our entire staff in a few hours in an afternoon.
ProsI have been in the physical therapy profession for 25+ years. Started on paper and have used a few other software programs before using Medilinks. The improvements that have been made over the past couple of years to their outpatient platform have been outstanding in regards to helping me keep up with all the requirements that payors now require. From G-codes to authorization tracking to alerting to the next MD visit, Medilinks has it all.
ConsMy least favorite part is the inability to send messages to multiple users at once. Certainly not a deal breaker.
Reviewer Source 
Source: Capterra
August 14, 2017
Misti G.
OP Rehab Office Manager
11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
August 14, 2017

“Great!”

ProsMedilinks takes the need for "thinking" out. The software is able to track anything from referral dates and authorizations to when Gcodes or Progress Summaries are due. It can be customized to track your state regulations as well. The billing is simple and efficient allowing you to submit charges when ready and hold others that are being reviewed. Medilinks also automatically checks for CCI edit rules and helps you bill for the 8-min rule correctly (allowing you to increase and/or decrease your units by the total time spent with the patient). The service dept is easy to get a hold of and promptly responds to our needs. We have had a great experience with them and highly recommend this software.
Reviewer Source 
Source: SoftwareAdvice
August 14, 2017
Amy B.
Therapy Manager
Hospital & Health Care, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 19, 2017

“Great Addition to our Rehab EMR”

Overallreports, compliance, ease of use, customer service
ProsMedilinks has made meeting regulatory guidelines so much easier. They stay up to date on the industry changes and help the facility make a smooth transition when changes in the software are necessary. The availability of reports makes it easy to stay up to date on compliance and makes tracking patient's progress much easier. The software is user friendly and training new staff is usually quick and easy.
ConsSome of the branches in the documentation can be a little time consuming but it is to ensure the most accurate scoring and documentation.
Reviewer Source 
Source: Capterra
September 19, 2017
Debbie B.
Patient Assessment Manager
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
January 23, 2018

“Friendliest staff EVER! ”

OverallWe have an older version, so this may not be a fair question for us. Because everything IS so "pre-set" you have to make sure that everyone invests the time to make sure their documentation is individualized rather than just relying on the previous documentation to flow forward. That being said though, if you do need to change something in the documentation it is very easy to do so.
ProsI absolutely LOVE the IRFPAI module-it takes away all the guesswork (and math) and helps me follow the CMS rules for obtaining the most appropriate scores. The charting templates can be customized to meet our needs.
Reviewer Source 
Source: Capterra
January 23, 2018
Ben G.
Director of Outpatient Rehabilitation
Hospital & Health Care, 501-1000 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
August 12, 2017

“Great customer support, very responsive. Regulatory compliance excellent. Very pleased overall.”

OverallUniform, comprehensive, professional, compliant EMR program with ongoing, very responsive team of engineers and clinical support specialists.
ProsThe clean look of the documentation is much improved from earlier versions we've used. The team is very responsive to our many requests and questions - they are wonderful to work with and took a lot of the stress out of our go live. All Medicare and other regulatory compliance issues are well taken care of, and our documentation is as thorough as it could possibly be. Everything is right there for easy access. The AE scheduling package is great for our very busy clinic, with multiple locations.
ConsThe software can be overly rigid - it can be difficult to alter or delete billing codes after a note has been signed. Since we were used to a more customized package in the past, adjusting to a more standardized content is an ongoing challenge. The billing review screen is confusing, and I would like, as an administrator, to be able to chart review my staffs' schedule as they see it, and edit billing if needed and annotate. In AE, we would like to be able to purge appts in batches even if they were scheduled individually.
Reviewer Source 
Source: Capterra
August 12, 2017
Sara S.
Director
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
August 16, 2017

“Medilinks has been a great purchase for our multidisciplinary clinics.”

ProsThe compliance has been the greatest asset to this product. The research and end result that this team puts into their product with the CMS rules is outstanding.
ConsWe are on the classic version of this product and I wish it was more intuitive than what we have currently. We are upgrading to the .com version which is going to solve some of the issues we have currently.
Reviewer Source 
Source: Capterra
August 16, 2017
Misti G.
OP Rehab Office Manager
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Reviewer Source 
Source: Capterra
August 14, 2017

“Medilinks has been very easy to use and to work with! ”

ProsThe system takes away the need to "think". It tracks everything from referral dates, and authorizations, to when Gcodes and Progress Summaries are due. The notifications are easy to work which makes the front office simple and efficient. No cons at this point. (been on the latest version for about a year and a half, but with Medilinks 8years now)
Reviewer Source 
Source: Capterra
August 14, 2017
Krin G.
Director Aspirus Rehab services
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
August 30, 2017

“Offers leaders tools to manage their therapy business”

ProsOffers reports to quickly manage and make decisions regarding your financials, allows for tracking therapists compliance to documentation requirements. Helps you stay abreast of new regulatory requirements.
ConsDocumentation templates could be streamlined for better efficiency. The look of the document when it interfaces to EPIC could be better.
Reviewer Source 
Source: Capterra
August 30, 2017
Steve Y.
Therapy Services Manager
Hospital & Health Care, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 16, 2017

“This is a superb product for outpatient therapy services.”

OverallReduced or eliminated GOBS of paper processes used to track Part Caps, etc....
ProsMonitors all Medicare requirements. Tracks Authorizations, etc. If you use it properly, this system prevents all possible fall-outs!
ConsComplicated and expensive. The complexity is a necessary evil to ensure zero fall-outs/failed claims.
Reviewer Source 
Source: Capterra
August 16, 2017
Akini L.
Informaticist
Hospital & Health Care, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
January 10, 2019

“Medilinks ”

ProsIt provides a unique value such as scheduled treatments and timed interventions for the RTs to follow
ConsIt's limitations on documentation for the RT', and lack of use for other clinicians
Reviewer Source 
Source: Capterra
January 10, 2019
Carli R.
occupational therapist
Medical Practice, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
3/5
Features
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: SoftwareAdvice
April 23, 2018

“use of Medilinks for outpatient therapy”

OverallWould be interested in trying a different style of EMR.
ProsI like that it alerts the user when there are cosigns to be completed. It also alerts the therapist when a note is completed.
ConsThere is no easy way to read the note in a narrative format. Sometimes I felt as though I missed a category or double documented because I did not know where would be the most appropriate place to put documentation. No way to schedule patients.
Reviewer Source 
Source: SoftwareAdvice
April 23, 2018
Tim S.
assoc director of physical therapy
Unspecified
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
4/5
Customer Service
2/5
Features
5/5
Value for Money
3/5
Reviewer Source 
Source: Capterra
January 29, 2018

“overall, I like the product. it can be customized to meet our growing needs.”

ProsMedilinks is geared towards rehab specifically so it meets the needs of our department. For example, it tracks insurance authorizations automatically and alerts the end use when needing further authorization. It will also automatically alert the end user when a modifier is needed for billing. Within 1 system we can chart, bill and track productivity.
ConsSince growing bigger, customer service has suffered. We do not get fast answers to questions posted. Cases get closed after Medilinks responds even if it does not solve our issue.
Reviewer Source 
Source: Capterra
January 29, 2018
Aimee W.
Manager of therapy services
Medical Practice, 201-500 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: SoftwareAdvice
October 3, 2017

“Medilinks in outpatient clinics”

ProsMedilinks keeps us up to date on our Medicare and Joint Commission documentation guidelines, has good support for concerns and we have benefitted from the ability to have the option to change our templates.
ConsNo ability to have quick text, task lists are slow to load as are reports. Would benefit from quicker ability to respond to customer issues instead of waiting for next update.
Reviewer Source 
Source: SoftwareAdvice
October 3, 2017
Verified Reviewer
Hospital & Health Care, Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 23, 2018

“MediLinks is great for our rehabilitation department in a major hospital”

ProsOur department appreciates the various reporting tools available. MediLinks tracks just about everything for our rehabilitation department.
Reviewer Source 
Source: Capterra
January 23, 2018
Verified Reviewer
Hospital & Health Care, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
January 20, 2019

“Sometimes time consuming”

ProsI like that it covers various aspects of rehab.
ConsScheduling can be tedious, slow and glitchy.
Reviewer Source 
Source: Capterra
January 20, 2019