# Cliniko Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Cliniko the right Appointment Scheduling solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180878/Cliniko/reviews --- Cliniko 4.7 (23) [View alternatives](https://www.capterra.com/p/180878/Cliniko/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Cliniko Ease of use 4.9 Customer Service 4.7 ## Pros and Cons in Reviews RP Robin P DirectorFinancial Services, 2 - 10 employeesUsed the software for: 6-12 months. “Again for the associated costs, it is an excellent value for money piece of software“ February 10, 2025 SK Stuart K Clinic Owner/ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “They’re very clear about they’re pricing, when other companies insist upon lengthy telephone discussions before they’ll let you know a figure. If you have a problem they reply quickly and it feels personal. When Covid-19 reared its head they were really helpful towards our business and they used the time to bring in a number of new features that have taken the platform to another level.“ October 4, 2020 AR Annie R Physiotherapist Health, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “AMAZING customer service - prompt ( despite the 10 hour time difference ), friendly and have always managed to explain any issues I may be having.“ May 20, 2020 ## Showing most helpful reviews Showing 1-23 of 23 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sylvie D. Marketing Director Marketing and Advertising Used the software for: 2+ years ### "Best Software for Managing your Clinic" January 25, 2019 5.0 I truly love this software manager, I can easily see at what location each staff are working in and have access to so much. The reminders are great, the appointment scheduler is easy to use. Very user friendly. Archived patients are still accessible and software has been very reliable. A high recommendation for this one if you are in the market for a clinic management software. Pros Easy to navigate in, I like the staff dashboard - great way for staff to stay in touch (a question or even wishing someone a happy birthday) it creates decent reports for my marketing in regards to referral sources Cons I wish there was more in depth reporting options or trends notifyer Review Source AH Adam H. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Great clinic software" November 10, 2024 5.0 Very happy with the software. Easy for th user to book and plenty of features to warrant subscription cost Pros Ease of booking online and easy to view and manage staff diaries Cons Can be hard to get/amend code for iframe to embed into website. However support are happy to assist Switched from [TM3](https://www.capterra.com/p/27328/TM2/) Forced to switch from TM2 to TM3. Cliniko came recommended, more user friendly and cheaper Review Source GG Ge G. na Mental Health Care Used the software for: 2+ years ### "' As of now the issue is resolved ' - the biggest, irresponsible lie " January 20, 2023 1.0 see above Pros i used to like the online booking but the software has glitches that make it unreliable - an unforgivable point for reliable business Cons emails are sent by the platform and a feedback is given to the user that the email was sentbut it turns out that some are never sent and the use is NOT NOTIFIED .. so one could not really trust this software unless they verify that communications are indeed sent (which is a waited of time)then the team will say 'As of now the issue is resolved' ... but the problem is still going on basically, you can not really trust the software nor the support Reason for choosing Cliniko the online scheduling support Review Source SK Stuart K. Clinic Owner/Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great Company. Great Customer Service. Great Product" October 4, 2020 5.0 I loved Cliniko when we first adopted it and I love Cliniko even more now. The simplicity of operation and the ethos of the company leave their competitors behind. In the last 6 months they’ve brought lots of new and really useful features to the system at no extra cost. Our team members are happy, our patients are happy and I’m happy. Pros Cliniko is very easy to set up and use. I didn’t realise just how easy until I tried a couple of their competitors. I’d been unhappy about one main issue regarding time slots. This led me to look at alternatives and I realised I had to stick with Cliniko. The system is so simple to use in comparison to other systems (a couple of the others made my head spin). One can install Cliniko and be using it effectively an hour, or so later. Not only that, but the company ethos is admirable. They’re very clear about they’re pricing, when other companies insist upon lengthy telephone discussions before they’ll let you know a figure. If you have a problem they reply quickly and it feels personal. When Covid-19 reared its head they were really helpful towards our business and they used the time to bring in a number of new features that have taken the platform to another level. Cons We still have a time slot issue, but the company is helping us with it. I’ve realised that compared to the multiple issues I found with comparable systems, this is not such a big deal. Alternatives considered [Medesk](https://www.capterra.com/p/166286/Medesk/) Reason for choosing Cliniko I looked at around 3 competitors, but can only remember Medesk by name. Cliniko was more user friendly than any of the others, by some margin. I also felt that Cliniko’s customer service was far more personal and pleasant. Review Source LA Luke A. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Great Software & A Great Company" March 27, 2020 5.0 9.5/10 for the software 10/10 for the customer service 10/10 for value for money Pros Cliniko is super easy to use and fast. I've used many other online booking services but Cliniko eclipses them all. The software is bloated like their competition which saves a huge amount of time on the day to day running. Customer service is second to none, with online replies in your inbox within an hr or so. Cons The software isn't fully matured, particularly around group sessions. Though there has been slow progress, I would have hopped it would be further down the road than where it is currently. Other packages do have a lot more flexibility with customising automated emails etc, however with flexibility comes complexity. Alternatives considered [Timely](https://www.capterra.com/p/131584/Timely/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Cliniko Mindbody can be incredibly slow and their customer service is below par. As they are based in the US, getting help for an Australian business was awkward. The final straw was removing my ability to export my own data without significant cost... a service that was previously provided (and should be) without charge. Review Source DP Diana P. Business owner Health, Wellness and Fitness Used the software for: 2+ years ### "So happy using Cliniko for our practice" March 9, 2020 5.0 Great, love the paperless ability and having online booking. and access to appointments from anywhere Pros The user experience is easy, intuitive and thorough on the business end and the clients using it to make appointments Cons profit from stock sales hard to gauge and not as many reports as other softwares. Integrating it with Xero for stock causes more issues. Reason for choosing Cliniko use experience, online usability, price and ability for growth. Xero integration Review Source CG Chelsea G. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Streamlined Patient Relationship System" June 12, 2025 5.0 Cliniko is a streamlined and user friendly patient management system, it is great for appointment bookings, clinical notes and billing, as well as administration tasks. Pros I love how easy it was to learn and teach to new employees, it is easy to navigate and has a good online booking and integrates SMS reminders. Cons It has limited integration with our accounting system, and some reports could be slightly more detailed. Review Source RP Robin P. Director Financial Services Used the software for: 6-12 months ### "Great Value For Money Entry Level System" February 10, 2025 5.0 Very positive. Again for the associated costs, it is an excellent value for money piece of software Pros Price point. For the comprehensive functionality that it provides it is ery reasknably priced Cons Lack of ability to generate recurring invoices. Lack of ability to manage a membership Review Source MJS Mark Jill S. Receptionist Medical Practice Used the software for: 6-12 months ### "Clean and Economic (Clin-iko)" October 30, 2022 5.0 My overall experience with Cliniko is that it's very easy to use. Even our therapists are saying that they have freedom because they can also control their schedule, whenever,wherever. Pros It's very easy to use. It's not very hard to understand. When I started, on my very first day, I already know how the scheduling works. Cons When exporting data from Cliniko, I hope there's a way that it's automated without requesting help from the Product Support Review Source VR Verified Reviewer Director & Principal Hand Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Cliniko: Great for physiotherapy / physical therapy clinics" December 4, 2019 5.0 Its good, as mentioned above in the pros and cons section. Overall very good experience and will/have recommended to all my friends in the same field. Pros 1) SMS reminder (pay per 160 characters) but very useful to prevent no shows and lateness 2) ease to make or cancel appointments 3) can access anywhere using mobile/computer with internet 4) integration with accounting software eg Xero and other API 5) affordable Cons 1) no package management 2) no ability to make % payments to contractors/locums Reason for choosing Cliniko We tested for differences (paid and free trials) and found Cliniko's pros to stand out and suited our versatility and quickness Review Source LH Lotti H. sports therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Wonderful software a must have for sports injury clinic. " September 4, 2022 5.0 fantastic service, great support, wonderful product. highly recommend. Pros the ease of use, the ability for it to keep our clinic running smoothly. A must have to support the clients, staff and management. Cons could make it so you can have certain times booked out for one type of appointment. Review Source AR Annie R. Physiotherapist Health, Wellness and Fitness Used the software for: 2+ years ### "Cliniko has been amazing post Lockdown " May 20, 2020 4.0 Pros Easy to navigate and logical to use. AMAZING customer service - prompt ( despite the 10 hour time difference ), friendly and have always managed to explain any issues I may be having. Very willing to listen to their users to provide enhancements and often delivered super quickly - especially evident in these Covid times. SInce lockdown was implemented they have worked so hard to provide their users with updates, Telehealth, educational webinars and training. Now we are starting to come out of lockdown Cliniko is making it so much easier allow me to implement automated extra screening checks, extra documentation to help keep me compliant and helping me communicate with my clients and build that trust and confidence in my clinic. Cons If it could manage subscriptions and allow routine ' in-app' payment that would be perfect - online payment has been added to some functionality during lockdown but it would be great if this is rolled out across the whole system Review Source jC jennifer C. head receptionist Health, Wellness and Fitness Used the software for: 1-2 years ### "Cliniko" October 14, 2022 5.0 Excellent Pros Appointment scheduling is very efficient and very easy to use. Cons Nothing. All are perfect and will recommend this to other facility Review Source LY Louise Y. Physiotherapist Health, Wellness and Fitness Used the software for: 2+ years ### "Pros and cons of cliniko" March 19, 2019 5.0 Overall is great for patient documentation and patient scheduling and user friendly Pros I like that customer service is always helpful and responsive. It’s easy to use, the functions always gets upgrades and new updates are always added, meaning the company takes feedback seriously to improve on the profict Cons The integration with the accounting software xero isn’t fantastic. It syncs one way only so any changes to the invocie in cliniko dojesbt get reflected automatically in xero The finance features are basic The automatic sms to patient to remind them of their appointment is a hit And miss, it can indicate the message is sent but patient didn’t receive the reminder- this is a long standing problem so hopefully they can improve the reliability this Review Source JC Jen C. Head Receptionist Health, Wellness and Fitness Used the software for: 2+ years ### "Click and Book!" January 14, 2023 5.0 I am so happy and satisfied with this software. It is very user friendly. Pros The feature I like most is when booking an appointment of the patients and processing payments. Just few clicks and good to go. Cons There is no downside on this software. All are very useful and easy to use. Review Source RM Richmont M. Receptionist Health, Wellness and Fitness Used the software for: 2+ years ### "User Friendly " September 26, 2022 5.0 It really makes my life easier and manageable in timings when we are talking about booking of clients. I love how the system works easier even for the beginner, because it is very easy to understand. Pros I like the fact that it is very easy to use in terms of booking an appointment for the client. Very minimalist that you don't even need to select plenty of options when booking a client nor selecting a therapist. Cons I think the least is the messaging sections, though we know its absolutely amazing that we get that thing on CLiniko, however, I don't used that section on a daily basis. Review Source CL Carolyn L. Clinical Assistant Hospital & Health Care Used the software for: 6-12 months ### "Cliniko review" November 16, 2018 4.0 Clinko is the first appointment scheduling system I have used and was very easy to learn and navigate. I would recommend it Pros I like the ease of re-scheduling appointments and how easy it is to schedule appointments in general Cons I would like to see the option added of when a note is written that, once it is saved, it auto-populates the date it is written, instead of having to manually type in the date for each note. I have seen this in other scheduling systems Review Source Response from Red Guava November 19, 2018 Hi Carolyn! If you create the treatment from the appointment itself, it will populate the date of the appointment, as well as the date that you created the note! You can check out this screen grab for some steps! https://cl.ly/6c374f2c9481 Here is the help guide as well! It gives you all the details you may need to create a treatment note: https://help.cliniko.com/writing-patient-notes/treatment-notes/write-a-treatment-note Jason BB Brooke B. RMT Health, Wellness and Fitness Used the software for: 2+ years ### "Good program overall" March 3, 2022 5.0 Overall Cliniko was a good program with a lot of great features Pros Easy to learn, pretty intuitive, good tech support Cons It would be nice if they could come up with some way to allow only existing clients to use the online booking system (such as a login only for those that have seen you before) Review Source SA Sam A. Head of partnerships Computer Software Used the software for: 2+ years ### "Everything you need and more" July 15, 2019 5.0 Great product, easy to use and cloud based makes my life so much easier. Also helps the cliniko team is very proactive about new functionality to assist users. Pros Cliniko allows for multiple integrations to allow the users to decide what softwares they use. Cons Some people say that phone support isn’t great but I much prefer their knowledge base and chat myself. Review Source hM hayley M. Occupational Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy to use, great customer support for any queries " August 6, 2020 5.0 Pros Really easy to set up Customer support is excellent, if I have any queries- someone gets back to me on the chat straight away with a very straight forward answer. the diary is brilliant and it sends email reminders to patients, I have had 100% attendance since using this software Cons Nothing, its all great Reason for choosing Cliniko Cliniko offered it to us for free as we are a charity. Also i have used Cliniko in my other part time job and am familiar with it, its much easier to naviagte than PPS. I had done a free trial of PPS and found it a bit complicated. Review Source AL Andy L. Practice Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent product, excellent support team" August 22, 2020 5.0 Excellent. Nothing more to say. Pros I am constantly delighted and really impressed with the responses I get from my many and varied questions as a new user of Cliniko. The team are uniformly brilliant ! I always get a quick, friendly and detailed response. I have never felt silly asking any question and each time the team encourages me to ask more. The more I ask, the quicker I learn. Cliniko itself is very intuitive but I still need help - I can ask for nothing more than the excellent team I am delighted to engage with via online chat at Cliniko. I really do regard the team as an extended part of our business. They are all great ! Thank you everyone for making my job easier. You are really helping our small business in these difficult times. Cons Cannot attach a PDF to an email. Cannot easily see in the diary which patients have cancelled their appointment. Review Source DH Daniel H. Physiotherapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy to use for physio practice" December 8, 2021 5.0 Pros Very simple and easy software to manage appointments and clinical notes in a physiotherapy business. Cons Not as comprehensive reporting in the software back end compared to some of its competitors. Review Source GS Gina S. Doctor Health, Wellness and Fitness Used the software for: 1-2 years ### "Brilliant software package " December 7, 2022 5.0 Pros Very easy and intuitive to use - good value for money Cons Can’t think of any. I have been very happy with the product. Review Source Similar Products Featured