--- title: "Auris Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Auris Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more." source_url: "https://www.capterra.com/p/180884/Auris/" page_type: "product" language: "en" --- # Auris Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Auris ## What is Auris? AI-powered platform which curates consumer insights from the buzz around topics of interest. Used by leading brands, globally. ## What is Auris used for? [Reputation Management](https://www.capterra.com/reputation-management-software/)[Social Media Monitoring](https://www.capterra.com/social-media-monitoring-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Auris?[Manage this product listing](https://www.g2.com/products/geny-labs-auris/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Auris 4.6 (5) VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $99 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (5) Ease Of Use 4.7 (184) Value For Money 4.4 (5) Value For Money 4.5 (154) Customer Service 4.6 (5) Customer Service 4.6 (169) ## Auris alternatives [4.3 (127)](https://www.capterra.com/p/207701/Hibu/reviews/) Starting price $449.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Reputation](https://www.capterra.com/p/167624/Reputation-com/) [4.4 (184)](https://www.capterra.com/p/167624/Reputation-com/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/167624/Reputation-com/) [Coosto](https://www.capterra.com/p/194302/Coosto/) [4.2 (53)](https://www.capterra.com/p/194302/Coosto/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/194302/Coosto/) [Pendulum](https://www.capterra.com/p/10021069/Pendulum/) [0.0](https://www.capterra.com/p/10021069/Pendulum/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10021069/Pendulum/) [View all alternatives](https://www.capterra.com/p/180884/Auris/alternatives/) ## FAQs about Auris Overview ### What company size and specific industries is Auris built for? Auris is designed for enterprise brands and high-growth startups, especially marketing teams led by Chief Marketing Officers. It is built for brand managers, customer insights teams, and PR and communications professionals working in larger organizations or fast-scaling companies. Features and Usability ### What are the key features of Auris? Auris offers benchmarking, media monitoring, and review monitoring for tracking brand performance, plus brand tracking, competitive analysis, and sentiment analysis to compare market activity. It also includes configurable alerts, real-time notifications, reporting/analytics, workflow automation, and customer advocacy tools for managing responses and measuring impact. Getting Started and Support ### What training and onboarding options does Auris offer? Auris provides live online sessions and webinars for team training and onboarding. Live online sessions support guided instruction with a trainer, while webinars offer scheduled group presentations for learning product features and setup steps. These formats give teams structured ways to review the platform and get started. Getting Started and Support ### What customer support options does Auris offer? Auris provides 24/7 live rep support for users who need help at any time. This channel gives direct access to a support representative for setup, troubleshooting, and account questions. ## Features AI summary Based on 5,579 Reputation Management reviews Capterra data shows that buyers of Artificial Intelligence software rank the following features as their top priorities: - **Generative AI** (**35%** of reviewers rated this feature as critical) - **Data Import/Export** (**31%**) - **Natural Language Processing** (**34%**) Auris supports **Natural Language Processing**, but it does not include **Generative AI** or **Data Import/Export**. Instead, it offers other features that reviewers also consider important, including **Machine Learning** (**33%**) and **Multi-Language** (**29%**). These capabilities can help businesses process and understand text-based inputs, build smarter models from data, and support users across different languages, providing teams with more flexibility in how they apply AI to daily work. Natural Language Processing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Machine Learning 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Enable businesses to implement machine learning algorithms on business data such as sales and revenue Multi-Language 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and support multiple languages Real-Time Notifications 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Reporting/Analytics 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Sentiment Analysis 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Categorize emotions expressed and identify if they are positive, negative or neutral Auris 24 features ### All Features - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Benchmarking: Compare key metrics for the business against prominent players in the industry - Competitive Analysis: Evaluating strengths and weaknesses of companies with the same target audience - Customer Advocacy: Encourage your customers to promote your company by providing materials, tools, and reward programs - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - For eCommerce: Intended to be used by online stores - Impact Measurement: Collect data to measure/track the positive impact an organization, nonprofit, or program has on social, environmental, or other groups. - Influencer Tracking: Identify and track activity, including generated revenue, of prominent social media personalities that have sway over public opinion - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Media Monitoring: Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Listening: Monitor social media sites for specific keywords - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.2 (5) 4.2 Based on 5 reviews ## Pricing Value for money 4.4 (5) Free Trial Free Version Basic $99.00 Per User,Per Month Value for money 4.4 (5) 4.4 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (5) 4.6 Based on 5 reviews ## User reviews Overall rating 4.6 Based on 5 reviews Filter by rating 5(3) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Fouber Health, Wellness and Fitness ### "Great choice if you work on ulti language markets" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 16, 2023 Easy to use and very precise on the transcriptions and translations. Pros Very accurate transcribing videos and audios, paired with the translations its a very usefull tool. Cons It could have some automatisms like remove silences. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Suraj M. Senior Manager - Corporate Communications Hospital & Health Care ### "My two cents" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 15, 2021 Pros UI - The platform is intuitive and easy to use. It synchronises all data across all platforms and provides a coherent view. Cons Functionality around the word-cloud (hot topics, trending hashtags) is required. If team, can make it clickable and route it to respective review/statement to get an insight. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NH Nikita H. Deputy Manager- Marketing Real Estate ### "ORM has become pretty smooth with AURIS" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 16, 2019 Would surely recommend AURIS for ORM Pros AURIS really helps us in keeping a smooth record of ORM activities! All the alerts, emails and reports are generated timely helping us analyze the current scenario of the business and strategize the future activities efficiently. Cons Sometimes the data recorded has inaccuracy but the staff helps us resolving the issue in no time. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor December 18, 2019 Thank you for this! Your feedback has been relayed to both the customer success and product teams. We'd keep improving upon how we deliver consumer & brand insights. MC Mithun C. Senior Manager Digital Marketing Automotive ### "Good Product but more advanced features" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 9, 2019 Great Product but could be better discovery of features and so as the UI& UX could be little improved. Pros All at one place, perfect for ORM. All social media channels be it Fb , Linkedin , Twitter,Google Reviews. Cons Better discovery of features, UI& UX could be little better Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor December 18, 2019 Thank you for this! Your feedback has been relayed to both the customer success and product teams. We'd keep improving upon how we deliver consumer & brand insights. VR Vinod R. Digital Marketing Manager Real Estate ### "One of the best online Reputation management software - ORM " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 7, 2019 Provide daily details regarding our brand awareness and we gained some deep insights on how and where our brand has been used. Detecting most of the mentions through the internet and social media enables us to act when appropriate and respond directly to specific comments. Monitors industry related important keywords on multiple channels. It allows us to track competitors activities as well. It's doing quite a good job, all in all! Pros Excellent easy-to-use ORM and many features. If your specification is not fulfilled with the default approach, you can conveniently customize it with Auris. There are many features that you can deploy after the first implementation as a result of a continuous upgrade Cons Some things can be modified. Review of generations and sentiment analysis can be much easier. There is some work to do with a mobile app. Alternatives considered [Mention](https://www.capterra.com/p/149705/Mention/) [SentiOne](https://www.capterra.com/p/160246/SentiOne/) Reasons for choosing Auris Due to easy to use, many features, continuous upgrade and support compared to other ORM tools Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor December 18, 2019 Thank you for this! Your feedback has been relayed to both the customer success and product teams. We'd keep improving upon how we deliver consumer & brand insights. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.