# Starmind Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Starmind Software - reviews, pricing plans, popular comparisons to other Knowledge Management products and more. Source: https://www.capterra.com/p/180895/Starmind --- # Starmind Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Starmind ## What is Starmind? Starmind is the smartest, fastest and most intuitive way to connect employees to the expert knowledge they need. Its human-centric patented AI learns who knows what on any given topic and identifies the best colleague to help solve a problem, regardless of their title, department or location. ## What is Starmind used for? [Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Employee Communication Tools](https://www.capterra.com/employee-communication-tools-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/) Top alternative Featured Overall rating Based on 43 user reviews Reviews sentiment Positive 95% Neutral 5% Negative 0% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Starmind?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.starmind.com&name=Starmind) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Starmind 4.5 (43) VS. [4.7 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price Contact vendor Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (43) Ease Of Use 4.6 (22,702) Value For Money 4.3 (20) Value For Money 4.5 (15,267) Customer Service 4.5 (22) Customer Service 4.4 (13,526) ## Starmind alternatives [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.3 (37)](https://www.capterra.com/p/251791/Haiilo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (13,604)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (6,072)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Starmind Overview ### Which roles and teams benefit most from Starmind? Starmind benefits customer-facing teams, support staff, and operations managers who need fast access to internal expertise and accurate answers. IT specialists, compliance professionals, and knowledge coordinators use it to surface trusted information, while account managers and executives rely on it to improve collaboration, decision-making, and response times. Answer based on 43 reviews Overview ### What company size and industries is Starmind built for? Starmind is built for enterprises, with 88% of reviewers from enterprise companies, and it is most common in Insurance at 30%. It also serves Information Technology and Services and Telecommunications, each at 9%, aligning with large organizations that need to break silos through knowledge management. Answer based on 43 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Starmind? Starmind includes live chat, real-time chat and notifications, plus knowledge management features such as knowledge base management, full text search, and natural language search. It also offers access controls, role-based permissions, reporting and analytics, activity dashboards, file sharing, third-party integrations, and mobile app support. Integrations ### Which third-party tools and platforms does Starmind integrate with? Starmind integrates with Microsoft Outlook, Microsoft Teams, and SharePoint. These integrations connect Starmind to common collaboration and content-sharing environments, with SharePoint also appearing in user feedback. The catalog lists three supported platforms, covering email, chat, and document management use cases. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Starmind offer? Starmind provides in-person training, live online sessions, webinars, documentation, and videos. In-person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced viewing for product guidance and feature review. Getting Started and Support ### What customer support options does Starmind offer? Starmind provides email/help desk, FAQ/forum, knowledge base, and phone support. Users describe the platform as easy to use and helpful for IT servicedesk teams and the wider user community, though some note that community answers can miss the exact question when the request is unclear. Answer based on 2 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Content Management 4.4 (17) 76.47% of 17 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Access Controls/Permissions 4.6 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Collaboration Tools 4.5 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Activity/News Feed 4.3 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Continuous profile-based stream of news and activity Knowledge Management 5.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Activity Dashboard 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Starmind 32 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Continuous profile-based stream of news and activity System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Provides a channel for team members to share AI models, media files, communicate, and work together Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Add customized logos and colors to align with company branding Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Import and export data to and from software applications Manage and store data in a database Graphical representation of data Caters to sales teams Search for specific words or phrases within a document or database Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Ability to chat online in real time Enable businesses to implement machine learning algorithms on business data such as sales and revenue Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple languages Allows users to manage data from a number of sources Process and analyze human language in text or audio form A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Analyze and gain insights into data in real-time Receive data and information in real time Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.3 (43) 4.3 Based on 43 reviews ## Pricing Value for money 4.3 (20) ### Starting price Free trial available Value for money 4.3 (20) 4.3 Based on 20 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (22) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (22) 4.5 Based on 22 reviews ## User reviews Overall rating 4.5 Based on 43 reviews Filter by rating 5(24) 4(17) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent DG Dinesh G. Travel Consultant Leisure, Travel & Tourism ### "Travel" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 15, 2022 good Pros Knowledge access, questions get clarified most of the times Cons N/A - Nothing to describe, need to explore more to comment Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PD Paul D. DMO Account Manager Oil & Energy ### "Starmind Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 22, 2022 Have enjoyed using the software as it makes technical queries easier to answer. Pros Simple to use and allows me to get answers to questions from the team globally rather than having to send multiple emails trying to find the correct person. Cons All areas i am happy with for Starmind, the software is simple and easy to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LG Larion G. Regional Supply Manager Chemicals ### "Regional Supply Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 22, 2022 Very satisfied. Pros User friendly. Fast. Integrated. Everyone started to use it almost immediately. Added value from te beginning. Cons There could be more KPI's and reporting functionalities. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CG Caroline G. Product Manager Electrical/Electronic Manufacturing ### "Great way of connecting employees cross geographical, functional and cultural borders" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 22, 2022 Pros I appreciate the easy-to use interface and the content understanding functionality that helps me identify if similar questions have been asked Cons It would have been powerful to being able to connect to other databases and search in documents for the information Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MJ Matthias J. Senior Account Executive Logistics and Supply Chain ### "Starmind is a great tool for sharing internal knowledge, especially for multinational firms " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 February 22, 2022 Pros \- the product is very easy to use - employees have full access to the knowledge of their colleagues who are located often far away from them - great sytem to share knowledge Cons \- The content is not well organized. There are sub categories, but the system does not automatically tell you whether your questions had already been answered in the past or not. That's critical to me. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TB Tomas B. Client Readiness Solutions Associate Insurance ### "Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 22, 2022 Pros I like the possibilities of people sharing their knowledge and wisdom freely and easily. Cons The software is still a bit "young" hence the amount of active users is low, but it will surely rise! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. UM Ulysse M. Manager Financial Services ### "Efficient access to info" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 22, 2022 Starmind has helped me several times find relevant content without having to ask anyone else but starmind. I am very impressed by Starmind capabilities. Pros Info is easy to find using the search bar at the top and suggested exisitng content answering our question Cons I believe that sometimes the community does not answer exactly the question asked but then it might also come from the non-clarity of some questions asked. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CA Christopher A. Marketing Insurance ### "Tank you " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 8, 2022 helped at work Pros good knowledge mixing, every person can use it Cons nothing at all, maybe more feedback possibilities Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jose S. Senior Risk Engineer Insurance ### "Starmind rocks!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 8, 2022 Pros Is a forum for knowledge and to find good answers almost about anything. Cons Maybe more media resources can be added, photos, videos. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TS Torsten S. Expert Application Engineer Insurance ### "An excellent platform to build up / support Crowd Intelligence and Know-How Self-Service Models " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 8, 2022 Pros Great and easy-to-use platform to ease the lives of our IT Servicedesk guys as well as of our entire user community. Using the Starmind is great fun - and even provides knowledge and efficiency benefits. Cons As pointed out earlier - sometimes, the "flood" of information tends to be even a bit too much... - Maybe it would be possible to add more obvious options to limit the overall information a little bit - this would make the platform even more valuable, I guess... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/180895/Starmind/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.