# Starmind Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Starmind the right Knowledge Management solution for you? Explore 43 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180895/Starmind/reviews --- Starmind 4.5 (43) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Starmind Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews FR Florian R Information Management CoordinatorNon-Profit Organization Management, 10,001+ employeesUsed the software for: 1-2 years. “In addition to that core feature of Starmind the design both of the web version and the mobile app are very user-friendly and the search function works splendidly.“ May 13, 2020 ## Showing most helpful reviews Showing 1-25 of 43 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nanette B. Case Managerin für Wiedereingliederung Health, Wellness and Fitness Used the software for: I used a free trial ### "Quick advise when needed" May 12, 2020 4.0 Practical, technical, learning and process Problems Pros It\`s very uncomplicated to get the answers to questions about everything I work and deal with. Cons Maybe it will be easier, when the the software will be integrated to another app? Review Source CW Constantino W. Partner Manager Telecommunications Used the software for: 2+ years ### "Feedback" May 25, 2020 5.0 Pros I really like the ease of use and the value of sharing information on this way with my colleagues. Cons There are some questions who comes up again and again although they’ve been answered already. I think this can be fixed with an improved GUI Review Source Response from Starmind AG June 5, 2020 Hi Constantino, thank you very much for your feedback. We are aware that questions with new answers are coming up again in the question stream. We just recently limited this behavior ensuring that this doesn't happen anymore with questions where new comments have been added (only for new answers now). Furthermore, we are releasing a new homepage in about one month to address the different users topic interests in a more precise way. Thanks again and have a great weekend, Christoph. RC Roshni C. Head of Chancellery Information Technology and Services Used the software for: 2+ years ### "Improve layout" May 13, 2020 3.0 I am engaged in providing technical solution to queries posted on Starmind. But reading response of non technical questions is also a great source of knowledge management. Pros User friendly, the dash board, robust search Cons the layout. I think the previous layout was better (may be a question of a habit) but for me the navigation bar ''Ask the ICRC'' on right hand side. Also would it be possible to put the dashboard on the top (a source of motivation how am I doing!!!) than at the bottom. Also ''Notifications' should be on Top that way its more catchy! Review Source CG Caroline G. Product Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Great way of connecting employees cross geographical, functional and cultural borders" February 22, 2022 5.0 Pros I appreciate the easy-to use interface and the content understanding functionality that helps me identify if similar questions have been asked Cons It would have been powerful to being able to connect to other databases and search in documents for the information Review Source AG Ashish G. |System Admin Insurance Used the software for: 1-2 years ### "With Starmind hear from your Organization experts" February 8, 2022 4.0 getting expert into one umbrella was the biggest challenge which has been solved. Pros Expert picking from the related queries helps end user to get an answer which is not possible via ticket or time consuming. Cons Finding an answer for old question posted. Search can be enhanced. Review Source JS Julien S. SubHead Systems Support Pharmaceuticals Used the software for: 2+ years ### "I like it since years !" February 3, 2022 5.0 overall it is a really good experience. Particularly valuable fo rnewcomers who do not know who to ask / where to find informations and/or are afraid to ask questions. Pros Like the team spirit coming from this collaborative way of working. I also like the challenge/ranking etc -> it becomes fun to help the others ! Cons Quality of the replies is not always perfect. Needs some distance/critical thinking sometimes. The good thing is that incorrect replies will receive bad rating from other users. Review Source LC Luca C. Digital Tool Contracts Expert Insurance Used the software for: 1-2 years ### "Very good product" February 3, 2022 4.0 Pros It connects people easily, adds value to employee interaction Cons UI a bit confusing, recently asked questions should pop up more easily Review Source LM Louie M. Associate Director Information Technology and Services Used the software for: 2+ years ### "Best online forum for water cooler discussions " June 8, 2020 5.0 Found a lot of opportunities and interesting collaboration opportunities Pros Machine learning is great to find experts by topic. Replying to old questions should be discouraged using UX nudges Cons More iconography and push features... Better semantic indexing visualizations Review Source JC Jonathan C. Strategy and Business Development Telecommunications Used the software for: 2+ years ### "Fun way to keep everyone informed" February 8, 2022 4.0 Pros I love the way employees can help each other to solve common problems Cons Sometimes it takes a lot of digging to get the right topic Review Source NH Nicolas H. Senior System Engineer Insurance Used the software for: 1-2 years ### "Big Fan" June 8, 2020 5.0 Working in Support I can avoid a lot of tickets if I answer users questions there. Pros Quick and easy source for question and answers within the company Cons Used sometimes as knowledge base by administrators and those entries often come on top which easy indentify them as "created" questions. Review Source JS Juliana S. Communication Associate Non-Profit Organization Management Used the software for: 6-12 months ### "Helps identify weak distribution of information" May 12, 2020 4.0 Pros Following questions, it helps see how the answers evolve or become resolved. Additionally the skill map is a great way to see the user's knowledge base. Cons Tagging relevant users to a question. Sometimes I see questions that don't include significant users to answer, even though the follow tags and sometimes have the question subject in their title. Review Source UM Ulysse M. Manager Financial Services Used the software for: 6-12 months ### "Efficient access to info" February 22, 2022 5.0 Starmind has helped me several times find relevant content without having to ask anyone else but starmind. I am very impressed by Starmind capabilities. Pros Info is easy to find using the search bar at the top and suggested exisitng content answering our question Cons I believe that sometimes the community does not answer exactly the question asked but then it might also come from the non-clarity of some questions asked. Review Source kM keivan M. HUB Supervisor Logistics and Supply Chain Used the software for: Less than 6 months ### "Good put together" February 3, 2022 4.0 overall working good and easy to use. Pros its fast and interface is good and easy to read Cons the browsing of posts is a bit messy, the date submitted and such should be in the same line Review Source TB Tomáš B. Client Readiness Solutions Associate Insurance Used the software for: 6-12 months ### "Review" February 22, 2022 5.0 Pros I like the possibilities of people sharing their knowledge and wisdom freely and easily. Cons The software is still a bit "young" hence the amount of active users is low, but it will surely rise! Review Source JS Julie S. Pursuit Lead Management Consulting Used the software for: 1-2 years ### "Starmind Active User" February 3, 2022 5.0 I am attracted to Starmind because I love to share knowledge and support people. It is also my place to go to search for simply questions and answers. There is a source of information in there that if used properly it become a good platform to visit everyday. Pros I like that people can write an anonymous question without being exposed. This gives them the opportunity to be open and honest. The people who write the answers however are known and can show their knowledge. Cons No sure I found any that this point. I do like the software. Review Source TS Torsten S. Expert Application Engineer Insurance Used the software for: 2+ years ### "An excellent platform to build up / support Crowd Intelligence and Know-How Self-Service Models " February 8, 2022 5.0 Pros Great and easy-to-use platform to ease the lives of our IT Servicedesk guys as well as of our entire user community. Using the Starmind is great fun - and even provides knowledge and efficiency benefits. Cons As pointed out earlier - sometimes, the "flood" of information tends to be even a bit too much... - Maybe it would be possible to add more obvious options to limit the overall information a little bit - this would make the platform even more valuable, I guess... Review Source FR Florian R. Information Management Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Excellent software to encourage open exchange on different topics in an organization" May 13, 2020 5.0 Pros Starmind helps us in an incredible way to encourage colleagues on a global level not to be afraid to ask questions. Through the feature to ask a question and comment on answers to their questions anonymously, colleagues are feeling more ready to ask anything that they are concerned about. Sometimes, staff in organizations are haunted by difficult or sensitive questions which they do not feel comfortable with asking to their manager or other colleagues. With Starmind, we have a safe space now to also get aware of and address those questions. In addition to that core feature of Starmind the design both of the web version and the mobile app are very user-friendly and the search function works splendidly. With hashtags and skill maps, it gets easy to identify colleagues who are experts in specific areas. Cons For specific sensitive questions, it might be helpful if the question answerer could also remain anonymous, but his department affiliation would be shown. E.g., an John Doe from HR answers a question, but it will only be shown as "Anonymous, HR". Review Source PG Philip G. Head of corporate developement Insurance Used the software for: 1-2 years ### "Starmind" February 3, 2022 5.0 Pros \- customer support. \[SENSITIVE CONTENT\] is always very kind and helpful. - Out of the box integrations - simple to use - the ability to precapture questions and answers for software rollouts (with knowledge spaces) Cons \- Search should be better (more like Google Search) - Every user should be able to mark knowledge thats important for their work - Individualiced filters should be possible - Status of Feature requests on canny is not always clear and it takes a lot of time untile someone reacts on them - beeing able to ask questions that are not recognisable as such Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Reason for choosing Starmind simple to manage; existing integrations in SharePoint Review Source EC Edda C. Compliance Analyst Insurance Used the software for: 2+ years ### "Useful tool but needs work" May 12, 2020 4.0 I really like it and enjoy to be able to contribute with my knowledge. Pros Starmind is very easy to use. Many people can contribute with their knowledge and experience. I am one of the contributors and I am in level 18 at the moment . It is an addictive tool. In my spare time, I search for questions that I can answer. I am very competitive, and work to reach the highest level possible. This is an interactive tool since we can ask any type of questions and we can chat with other colleagues to get the best answer. There are helpful features such as Feeds, experts, dashboard and skill map which are very convenient for the user. Cons I have seen many unanswered questions since over a year ago, it would be helpful to questions in a different section. A glossary will be helpful and an appendix for easy lookup of a word since there are many technical words used for a specific business unit. Review Source VR Verified Reviewer Improve & Standardization Manager Telecommunications Used the software for: 2+ years ### "Excellent tool to tap into the knowledge of any organisation" May 12, 2020 5.0 The tool is easy to use and easy to integrate and requires no training. It has some gamification aspects that make using the tool interesting. Pros The concept is quite simple: users ask questions and by analyzing the answers, the system clusters the employees according to skills. This is very powerful and allows to quickly find answers as well as helpful people. Cons It is a bit of a challenge to deal with old answers - the answers have an "expiry date", but it would be nice to be able to retire answers automatically. Review Source Cesar K. Web Developer Telecommunications Used the software for: 2+ years ### "The Swisscom Brain" May 13, 2020 5.0 It feels like Google made a baby with Siri. Pros In a large company like Swisscom it's not easy to quickly find the right person to help you out with a problem. Starmind, which powers Swisscom's Ask-The-Brain tool, makes this really simple. Questions can be submitted anonymously, and then the system automatically matches it up with the people most likely to have the right answer. Cons It would be nice to see more integrations into other tools that are used on a daily basis, like Teams, Confluence, or Outlook, to avoid having to search in multiple tools. But I don't know if this is a limitation of the Software or if Swisscom just hasn't tackled it yet. Review Source VR Verified Reviewer Key Account Manager Financial Services Used the software for: 1-2 years ### "Starmind THE leading knowledge network" July 8, 2020 4.0 helps save time and energy for solving problems and finding answers Pros easy to use good value for money solution-orientend makes sense and is a pleasure to use Cons could be more attractive on the graphics and images side Reason for choosing Starmind Starmind is a Swiss initiative and start-up going strong and moving in the right direction :-) Review Source Nik G. IT Support Specialist Information Technology and Services Used the software for: 1-2 years ### "Helpful Tool for New Joiners" February 3, 2022 5.0 I found anwers to question for which I otherwise would hava had to open a ticket. Pros Common questions are being answered by people who are responsible for each segment. Anonymous questioning & answering is also a plus. Cons Adding pictures or videos would be an advantage. Review Source CK Cihan K. Technical Service Mechanical or Industrial Engineering Used the software for: 6-12 months ### "A handy and great tool complying to what it stands for!" February 3, 2022 3.0 I assume it is time consuming for all those who read things they do not really need Pros easy implementation after only one meeting as Pioneer the idea of knowledge sharing in shortest time is absolutely a must in a big company by this undocumented knowledge will not be lost completely Cons users trying to get high ranking by providing data that might not always be useful information is sometimes shared without verifying background (by referring to a specific order, unconnected to general use) no idea how to search for specific data- a kind of data base would be great to keep the data documented and available for the future Review Source VU Vishwesh U. Travel Consultant Insurance Used the software for: 1-2 years ### "Excellent software - Does the best in every possible way" February 3, 2022 5.0 Pros Pros - Easy going UI Excellent UX and options Notifications are amazing and the layout is neat Cons Not Applicable as i do not see any cons as of now Review Source Similar Products Featured ## Related categories [Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[Team Communication](https://www.capterra.com/team-communication-software/)