--- title: "Alleva Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Alleva Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more." source_url: "https://www.capterra.com/p/180899/Alleva/" page_type: "product" language: "en" --- # Alleva Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Alleva ## What is Alleva? Alleva is an advanced software platform designed for behavioral and mental health professionals. It streamlines your program from intake to billing and provides all the tools you need to ensure compliance and improve outcomes. Alleva's EMR/EHR with built-in AI and robust reporting features analyzes data to identify strengths and weaknesses and inform operational decision-making. User-friendly dashboards simplify tasks for clinicians, so they have more time to spend with those in their care. Alleva's client/family portal enhances engagement, allowing secure access to records, appointment scheduling, and messaging providers. Other features include an integrated CRM, med management, and billing. Experience seamless onboarding and exceptional support from day one with our dedicated customer support team and 24/7 learning management system. ## What is Alleva used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Mental Health](https://www.capterra.com/mental-health-software/)[Patient Case Management](https://www.capterra.com/patient-case-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 282 user reviews Reviews sentiment Positive 87% Neutral 9% Negative 4% Pros & cons Streamlined workflow and navigation Modern and intuitive interface design Frequent glitches and technical problems ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Mental Health / 2026 - HIPAA Compliance / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Alleva?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://helloalleva.com&name=Alleva) Rating Breakdown 4.5 +− Features4.4 Value for Money4.5 Ease of Use4.5 Customer Service4.5 Rating Breakdown 4.5 Features4.4 Value for Money4.5 Ease of Use4.5 Customer Service4.5 ## Alleva Reviewers Verdict Updated August 2026 AI summary - Alleva is a strong fit for small behavioral health organizations seeking centralized client management and compliance tools. - Reviewers are positive about its intuitive interface, ease of use, accessible training resources, and secure data handling. - It helps teams coordinate care, document efficiently, and onboard new staff with less hassle. - Buyers may need to accept some trade-offs around recurring glitches, login frustrations, and occasional workflow slowdowns. - It works best for organizations prioritizing ease and accessibility, but may fall short for those needing flawless uptime or advanced integrations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Alleva 4.5 (282) VS. [4.5 (199)](https://www.capterra.com/p/73807/BestNotes/reviews/) Starting Price Contact vendor Starting Price $59 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (282) Ease Of Use 4.4 (199) Value For Money 4.5 (208) Value For Money 4.5 (165) Customer Service 4.5 (242) Customer Service 4.6 (182) ## Alleva alternatives [4.3 (498)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting price $32.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [4.8 (59)](https://www.capterra.com/p/188181/Opus-Behavioral-Health/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) [4.7 (217)](https://www.capterra.com/p/156391/Kipu-EMR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156391/Kipu-EMR/) [View all alternatives](https://www.capterra.com/p/180899/Alleva/alternatives/) ## FAQs about Alleva Overview ### What problems does Alleva solve? Alleva solves disorganized behavioral health workflows by centralizing client records, scheduling, charting, billing, claims tracking, and communication in one customizable system. Clinicians, billing teams, rehab administrators, and multi-program treatment centers use it to reduce time spent training staff, finding documents, monitoring caseloads, and meeting licensing or oversight requirements. Answer based on 191 reviews Overview ### Which roles and teams benefit most from Alleva? Alleva is most used by behavioral health clinicians, therapists, nurses, and case managers who need to document care, manage admissions, and track patient progress. Clinical directors, supervisors, and program leaders rely on it for oversight, compliance, and coordination, while operations executives use it to streamline workflows and monitor service delivery. Answer based on 282 reviews Overview ### What company size and industries is Alleva built for? Alleva serves small behavioral health organizations, with 94% of reviewers from small businesses and Mental Health Care leading at 43%. It is built for residential, inpatient, outpatient, detox, adolescent, wilderness, and primary mental health facilities, with additional use in Hospital & Health Care at 27% and Health, Wellness and Fitness at 10%. Answer based on 282 reviews Features and Usability ### What are the key features of Alleva? Alleva includes core behavioral health EHR features such as clinical notes, progress notes, medical records, patient scheduling, and billing and invoicing. Reviewers also highlight differentiators like customizable forms and templates, treatment planning, chart audit tools, and reporting dashboards, with the calendar-based scheduler frequently cited for managing appointments and documentation. Answer based on 104 reviews Integrations ### Which third-party tools and platforms does Alleva integrate with? Alleva integrates with AveaOffice, Dazos CRM, and Google Chrome, based on reviewer mentions, and connects to additional platforms such as CollaborateMD, HealthQuest, Monarch, Salesforce Platform, SalesforceIQ, and Zoho Sites. These integrations cover client data transfer, billing support, browser access, CRM, and healthcare workflow systems. Answer based on 17 reviews Getting Started and Support ### How easy is it to onboard and train a team on Alleva? Alleva offers in-person training, live online sessions, webinars, documentation, and videos, giving teams several ways to learn. Reviewers say most clinicians and new hires pick it up quickly, especially with Alleva University, while admins and users handling reports, templates, or more complex navigation may need extra training and follow-up. Answer based on 51 reviews Getting Started and Support ### What customer support options does Alleva offer, and how do users rate the experience? Alleva offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as responsive, helpful, and available during onboarding and troubleshooting, but some report delayed follow-up, unresolved recurring bugs, dismissive responses, and inconsistent communication when more complex technical issues arise. Answer based on 55 reviews Security ### How does Alleva handle data security and access control? Alleva uses built-in security, HIPAA compliance, and shared access to case notes, treatment plans, forms, and dashboards so teams can work from the same information. Reviewers also note permission visibility can differ between laptop and desktop, and access can occasionally be slow or unavailable despite internet connectivity. Answer based on 21 reviews Updates ### How do Alleva updates affect daily work? Alleva improves features regularly, but updates can sometimes disrupt daily work with glitches, pop-ups, or extra training needs. Behavioral health staff often like that the system evolves from customer feedback, while some teams report slowdowns, note-saving issues, resets, or workflow interruptions when larger changes roll out. Answer based on 36 reviews ## Who uses Alleva? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined workflow and navigation 91% positive reviews out of 88 Most reviewers find ease of use important, highlighting intuitive navigation and efficient task management across features. Libertie P. CPSS RC, 11 - 50 employees. "It is easy to navigate and my charting is done in minutes instead of an hour." Frequent glitches and technical problems 71% negative reviews out of 48 Most reviewers report bugs and issues, citing recurring glitches, slow performance, and unhelpful support responses. Victoria C. Direct Care Staff, 11 - 50 employees. "It does not load sometimes and tends to glitch out or not stay on the same screen." Modern and intuitive interface design 96% positive reviews out of 45 Most reviewers describe user interface as visually appealing, well-organized, and simple to navigate daily. Quick onboarding and training process 88% positive reviews out of 43 Most reviewers indicate training and learning curve is manageable, with accessible resources and straightforward onboarding for staff. Chris M. Director Of IT, 51 - 200 employees. "They also provide training sessions and webinars to help you learn how to use the product effectively." ## Features AI summary Based on 4,063 Electronic Medical Records reviews Capterra reviewers point to these as the top priorities when choosing electronic medical records software: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Patient Records Management** (**62%**) - **Charting** (**63%**) Alleva supports all three of the features reviewers rate most important: **HIPAA Compliant**, **Patient Records Management**, and **Charting**. Together, these capabilities help healthcare organizations protect sensitive patient data, maintain complete and organized records, and document care accurately, allowing teams to improve compliance, support better clinical decisions, and manage daily workflows more efficiently. HIPAA Compliant 4.8 (186) 74.73% of 186 reviewers that rated this feature as important or highly important Alleva offers strong HIPAA compliance, helping you maintain client privacy and confidentiality in daily operations. Reviewers appreciate the peace of mind, clear separation of patient data, and ease of adding HIPAA forms, noting that information stays secure and protected. Patient Records Management 4.7 (97) 65.98% of 97 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Charting 4.7 (179) 62.57% of 179 reviewers that rated this feature as important or highly important This aspect helps you chart efficiently, keep records organized, and review client progress. Reviewers indicate charting is user-friendly, quick, and accessible, though a few mention choppy workflow and a need for better primary care setup. Medical Billing 4.5 (52) 59.62% of 52 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Patient Scheduling 4.5 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups Document Management 4.7 (187) 64.71% of 187 reviewers that rated this feature as important or highly important With this capability, you can easily upload, organize, and access documents. Reviewers appreciate the simple search, centralized storage, and customization options. Some mention uploading limits, but most find document handling straightforward and better than other EMRs like KIPU. Alleva 147 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: It gives you an organized way to schedule and view appointments, with alerts for double bookings and Google Calendar sync. Users think scheduling is easy and visible to staff, though some mention glitches, calendar limitations, and challenges with one-time appointments. - Assignment Management: Assign issues and tasks based on availability or required skills - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Candidate Profiles: Record candidates' information such as role, professional qualifications, experiences, skills or attributes - Case Notes: Access and track notes regarding case activities and updates within case files - Charting: This aspect helps you chart efficiently, keep records organized, and review client progress. Reviewers indicate charting is user-friendly, quick, and accessible, though a few mention choppy workflow and a need for better primary care setup. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Clinical Assessment Tool: Tools to aid in the collection of information to determine a person's problems and symptoms. - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Document Management: With this capability, you can easily upload, organize, and access documents. Reviewers appreciate the simple search, centralized storage, and customization options. Some mention uploading limits, but most find document handling straightforward and better than other EMRs like KIPU. - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Documentation Management: Manage product specific documents in a categorized order - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - E-Prescribing: Transmit prescriptions to pharmacies electronically - EHR/EMR Integration: Allows integration with Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Reminders: Reminders sent via email - Email-to-Task Conversion: Convert emails into tasks - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Alleva provides a customizable EMR/EHR system that supports compliance and daily operations. Some reviewers find it user-friendly and helpful for medication management, but others report tedious workflows, limited template support, and difficulties with tech support. - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Financial Analysis: Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk - For Group Therapy: For mental health professionals providing therapy to multiple patients at the same time - For Healthcare: Software designed for the healthcare industry - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Substance Abuse Therapy: For mental health professionals that specialize in substance abuse therapy/programs - Forms Management: Store, manage and track all forms in a centralized location - Formulary Management: Determine clinically appropriate and cost-effective medications and therapies for patients - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Healthcare Compliance: Compliant with healthcare rules and regulations around the world - HIPAA Compliant: Alleva offers strong HIPAA compliance, helping you maintain client privacy and confidentiality in daily operations. Reviewers appreciate the peace of mind, clear separation of patient data, and ease of adding HIPAA forms, noting that information stays secure and protected. - Historical Reporting: Information, data and reports that are being tracked over time - In-Patient Management: Care of patients who are admitted and stay in the hospital overnight - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Live Chat: Ability to chat online in real time - Medical Billing: Manage billing and payments for a healthcare provider - Medical History Records: Records of patients' medical history - Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications - Medication History: Access to patient medication history data - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - Multi-Provider Practice: For practices with multiple providers - Notes Management: Allow users to create, edit, and sort multiple notes - One-to-One Messaging: Send personal messages to clients or attendees - Online Forms: Create new forms and/or use ready-made online form templates - Online Refills: Allows medical providers and/or customers to request previously filled prescriptions online - Outcome Assessment Tools: Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Database: A repository of patient data, including their past and current health issues, treatment history, and more - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Patient Monitoring: Observing and tracking a patient's health status, condition, and wellbeing - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Processing: Accept, record, and reconcile financial transactions - Physician Scheduling: Manage physician availability and schedules - Policy Management: Create, manage, and track policies and procedures within an organization - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Predictive Analytics: Predict future data based on historical data sets - Prescription Management: Prescribing, renewing, and keeping a record of the medicines given to an individual or animal - Prescription Renewal: Enables medical providers and/or patients to electronically renew existing prescriptions - Prioritization: Arrange tasks based on the level of priority or urgency - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Planning: Organize and schedule projects - Project Templates: Pre-designed project plans that can be customized - Project Tracking: Monitor the progress of projects from start to finish - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Records Management: Ability to record, store, update, and retrieve information - Recurring Tasks: Set the frequency of a task's occurrence - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Session Notes: Private client session notes for coaching, therapy, etc. - Sub-Task Management: Split and manage tasks into individual components - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Board View: UI looks like task board - Task Editing: Edit task information and all related elements - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Task Tagging: Add labels or tags to tasks - Telemedicine: Meet with patients remotely - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - To-Do List: A digital list of items that need to be completed - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Conferencing: Connect with meeting participants remotely over video - Virtual Waiting Room: Monitor wait time and abandonment for incoming requests that have not been routed - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (282) 4.4 Based on 282 reviews ## Pricing Value for money 4.5 (208) ### Starting price Free trial not available Value for money 4.5 (208) 4.5 Based on 208 reviews ## Integrations [ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ CollaborateMD](https://www.capterra.com/p/81299/CollaborateMD-PMS/)[ Zoho Sites](https://www.capterra.com/p/227440/Zoho-Sites/)[ Dazos CRM](https://www.capterra.com/p/10001151/Dazos-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (242) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (242) 4.5 Based on 242 reviews ## User reviews Overall rating 4.5 Based on 282 reviews Filter by rating 5(189) 4(56) 3(26) 2(2) 1(9) Mentioned topic Sorted by most recent Teresa R. CIT Case Manager Mental Health Care ### "Needed Item " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 29, 2025 So far I have not had a severely bad experiences minus the outages that happen here and there. It is good. Pros I am able to locate the tools that I need to schedule my individuals as well as complete my MTPRs on a weekly basis Cons I particularly do not enjoy when an update that causes our company more work when it should be helping us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CC Christina C. manager Program Development ### "Awesome is Alleva" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2025 Alleva has given our company the ability to have a great work flow. We are able to keep logs and be organized Pros Customer Support Staff and Workflow Patient Management Ease of Use Features Value for Money Alleva takes care of their customers Cons Sometimes Alleva is down and I cannot take notes. But that might be my internet also. either way Alleva works Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BO Breanne O. Executive Assistant Hospital & Health Care ### "Streamlined and Reliable Billing Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 23, 2025 I’ve had a really good experience using Alleva for billing. It’s easy to navigate once you get familiar with it, and it keeps everything organized including claims, reports, and communication. Their support team has also been super responsive whenever I’ve had questions. Sometimes reports take a little longer to load than I’d like, but overall, it’s been a solid system that’s made our billing process much smoother. Pros Clean interface and easy-to-navigate dashboards Helpful customer support team Strong reporting and claims tracking tools Cons Occasional slow load times.. Limited flexibility in certain report filters.. Limited customization.. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GC Gary C. Treatment Coordinator Non-Profit Organization Management ### "Gary's review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 20, 2025 Pretty good. However, it's sometimes slow and difficult to pull up. There's often times when I have access to email and internet, but not Alleva. Pros It's easy to navigate. Once a trainee is taught how to use the program, there's typically a period of having to revisit previously taught items; however, it seems to come easier with use over time. Cons Sometimes, it adds strange numbers and letters after using a period in our treatment plan reviews. This causes one to have to take time to go in and delete the EMR add-ons. It gets monotonous. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Asa M. Behavioral health technician Mental Health Care ### "Asa's Alleva Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 17, 2025 From training to running the program it has been easy and convenient for my job position. I was confident after my training. Pros The training was very informative as well as great for visual aid for learning the program. The videos were spot on for what i was hired for. Cons It was a lot at once sometimes. But when it came time to utilize the program i felt like i was comfortable. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TW Troy W. Admissions Director Medical Practice ### "I F-ING LOVE THIS SOFTWEAR" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2025 A plus grade, this is the best program I have use since becoming a counselor in 2013, it is like driving a brand new Tesla after having a 20 year old beater car. Pros It is so easy to use and navigate, I am able to find everything I need quick and I ESPECIALLY love the autosave, no matter what happens my information is always saved. Cons sometimes it glitches and it can be frustrating getting back to your spot, but that like literally only happened to me 1 time in 2 years of using it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HE Heather E. Lead Therapist Mental Health Care ### "Alleva Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 14, 2025 Overall it is ok. It is definitely frustrating on the days it goes down or I lose information that has taken time to write. Pros Alleva overall is easy to navigate. It is not difficult to learn the different things that are offered on the site. Cons Alleva often times does not save my notes or other information inputted. This can be frustrating when you have done most of a group note (with 10+ attendees) and the information gets lost. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TC Terry C. Behavioral health tech Hospital & Health Care ### "10/10 it was great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 9, 2025 10/10 I don't have much to compare it to but I know as a new user it worked above average I would say. Pros Fun and easy to use UI, it has networking and communication tools that simplify direct contact and information Cons Not much, random glitches here and there. I know we had a lot of issues with room changes when times would lapse. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jacob B. Clinical Director Hospital & Health Care ### "Started good, but went downhill fast " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 22, 2025 Poor, the company and it's leaders were very rude, unhelpful, and resorted to hostile communication with us when we attempted to address critical failures within the software. We were often told it was our fault, or that it was not within the limits of their software. The EMR was also ridiculously unstable, constantly giving "slow network" messages which were not in any way connected to our actual network. Our opinion of them changed very quickly when we witnessed the communication and dare I say hostile correspondence from their leadership. Pros To-Do list with Alleva was one of its best features, and is robust compared to many other softwares. Cons Features missing, billing reporting was a nightmare, treatment plans were complex and not user friendly, the costs changed and company was quick to threaten and retaliate when brought to their attention. Support was delayed or not helpful, we felt a huge burden was placed to us to "explain" how the software was behaving differently from what they could replicate. Switched from [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Kipu was horribly convoluted, while it had a robust billing system the overall GUI and functionality was cumbersome, required 10-15 clicks to get to everything. Kipu also was deceptive of their pricing. Starting with 2500 a month, and ending up costing well over 6,000 per month. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reasons for choosing Alleva Feature for cost, compatibility with peer support notes Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jacob B. Clinical Director Hospital & Health Care ### "Horrible Experience, Half-baked glitchy software, horrible customer service. " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 29, 2025 My experience with Alleva EMR was deeply disappointing, and could even be called exhausting. The persistent technical problems, slow and unreliable system, and unhelpful support response created ongoing challenges for our practice. I would caution others to consider these issues seriously before committing to Alleva. If you are looking for reliability, accountability, and responsive support, I suggest you evaluate alternative solutions carefully. This review is based solely on my documented experience as a customer and reflects my honest perspective. Pros I liked the dashboard "To-do" list feature, it was one of the redeemable features of Alleva. I wish more of their software was this usable. Cons 1\. Ongoing Technical Failures Throughout our contract, Alleva’s EMR consistently failed to perform as promised. The calendar feature was especially problematic, with appointment statuses unpredictably reverting from “complete” to “open” and scheduled times changing without reason. These glitches repeatedly disrupted our clinical workflow, created documentation risks, and undermined our confidence in the platform. 2. Ineffective and Dismissive Support Despite raising dozens of support tickets and spending hours on the phone (often with the same issues recurring), resolution was rarely achieved. Many responses from the support team were dismissive—defaulting to “user error” rather than investigating deeper. Even when I provided clear evidence, the burden was repeatedly placed on us to reproduce errors, and most tickets were closed without real solutions. 3. Unprofessional Communication At times, responses from support leadership felt confrontational or patronizing, which added unnecessary stress to already urgent technical issues. Even when backend problems were finally acknowledged by Alleva, communication about follow-up and remediation was lacking. 4. System Slowness and Lost Work The system was often slow, and data would sometimes be lost or not save correctly. This created additional work for staff and impacted patient care. Despite submitting both written and verbal reports of these issues, meaningful action was not taken. Switched from [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Cost was the main reason for the switch to Alleva Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/180899/Alleva/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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