# Alleva Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Alleva Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more. Source: https://www.capterra.com/p/180899/Alleva --- # Alleva Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Alleva ## What is Alleva? Alleva is an advanced software platform designed for behavioral and mental health professionals. It streamlines your program from intake to billing and provides all the tools you need to ensure compliance and improve outcomes. Alleva's EMR/EHR with built-in AI and robust reporting features analyzes data to identify strengths and weaknesses and inform operational decision-making. User-friendly dashboards simplify tasks for clinicians, so they have more time to spend with those in their care. Alleva's client/family portal enhances engagement, allowing secure access to records, appointment scheduling, and messaging providers. Other features include an integrated CRM, med management, and billing. Experience seamless onboarding and exceptional support from day one with our dedicated customer support team and 24/7 learning management system. ## What is Alleva used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Mental Health](https://www.capterra.com/mental-health-software/)[Patient Case Management](https://www.capterra.com/patient-case-management-software/) Top alternative Featured Overall rating Based on 282 user reviews Reviews sentiment Positive 87% Neutral 9% Negative 4% Pros & cons Streamlined daily workflow navigation Modern intuitive user interface Frequent glitches and technical problems Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Alleva?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://helloalleva.com&name=Alleva) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Alleva 4.5 (282) VS. [4.6 (2,822)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting Price Contact vendor Starting Price $49 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (282) Ease Of Use 4.4 (827) Value For Money 4.5 (208) Value For Money 4.3 (755) Customer Service 4.5 (242) Customer Service 4.4 (732) ## Alleva alternatives [4.4 (1,029)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.5 (198)](https://www.capterra.com/p/73807/BestNotes/reviews/) Starting price $58.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.7 (828)](https://www.capterra.com/p/124769/CounSol-com/reviews/) Starting price $49.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.1 (333)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/180899/Alleva/alternatives/) ## Who uses Alleva? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined daily workflow navigation 91% positive reviews out of 87 Most reviewers describe ease of use as simplifying navigation, organizing tasks, and improving overall workflow efficiency. Libertie P CPSS RC, 11 - 50 employees. "It is easy to navigate and my charting is done in minutes instead of an hour." Frequent glitches and technical problems 71% negative reviews out of 48 Most users report bugs and issues cause slowdowns, lost data, unreliable performance, and delayed support responses. Christal A Clinical, 11 - 50 employees. "I dont like how my information is always lost. When I call the help desk or put in a ticket its always an extra process." Modern intuitive user interface 96% positive reviews out of 45 Most users comment user interface is visually appealing, simple to navigate, and accessible across devices. Quick learning and onboarding process 88% positive reviews out of 43 Most reviewers find training and learning curve manageable, with accessible resources and easy onboarding for new staff. Chris M Director Of IT, 51 - 200 employees. "They also provide training sessions and webinars to help you learn how to use the product effectively." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Document Management 4.7 (187) 64.71% of 187 reviewers that rated this feature as important or highly important With this capability, you can easily upload, organize, and access documents in one place. Reviewers appreciate its straightforward navigation, quick search, and customization options, though some mention the minor inconvenience of limited simultaneous uploads and occasional difficulty understanding the workflow. HIPAA Compliant 4.8 (186) 74.73% of 186 reviewers that rated this feature as important or highly important Alleva helps you maintain strict confidentiality and privacy for client records, ensuring compliance with HIPAA regulations. Reviewers appreciate the peace of mind and security it offers, noting that it keeps patient information protected and meets industry standards for healthcare privacy. Charting 4.7 (179) 62.57% of 179 reviewers that rated this feature as important or highly important Alleva offers efficient charting that is user-friendly and easy to learn, allowing you to track client progress and organize records. Reviewers appreciate its simplicity, ease of access, and collaborative note-sharing, though some mention occasional choppiness in charting flow. Appointment Scheduling 4.6 (141) 56.03% of 141 reviewers that rated this feature as important or highly important It gives you a convenient way to schedule and manage appointments, with alerts for double bookings and Google Calendar integration. Reviewers appreciate its ease of use and visibility for staff, but some mention glitches, complexity with multiple calendars, and limited options for one-time appointments. EMR/EHR 4.6 (125) 67.20% of 125 reviewers that rated this feature as important or highly important Alleva provides a customizable and sustainable EMR/EHR system for daily operations and compliance. Users think it is user-friendly and effective for medication management, but some report technical glitches, tedious workflows, and challenges with template support and primary care functionality. For Mental/Behavioral Health 4.6 (114) 69.30% of 114 reviewers that rated this feature as important or highly important For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. Alleva 143 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Highlight content and/or make notations about parts of content Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling It gives you a convenient way to schedule and manage appointments, with alerts for double bookings and Google Calendar integration. Reviewers appreciate its ease of use and visibility for staff, but some mention glitches, complexity with multiple calendars, and limited options for one-time appointments. Assign issues and tasks based on availability or required skills Automatically create schedules based on business needs or employee availability and qualifications Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Record candidates' information such as role, professional qualifications, experiences, skills or attributes Access and track notes regarding case activities and updates within case files Alleva offers efficient charting that is user-friendly and easy to learn, allowing you to track client progress and organize records. Reviewers appreciate its simplicity, ease of access, and collaborative note-sharing, though some mention occasional choppiness in charting flow. Communicate using direct chat or messages within the system Process of submitting and following up on claims with insurance companies Private online space that lets businesses securely share documents and provide information access to clients Securely transfer, access, exchange, integrate or use data with different providers or systems Tools to aid in the collection of information to determine a person's problems and symptoms. Record and organize clinical notes and progress notes for each patient after interaction with a physician Automatically generates E/M codes based on information collected during patient charting Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Automated reminders and confirmations for booked appointments and events via text or email Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Protect sensitive data for digital privacy Specify or track the date/time a project, task, etc., is due for completion Tools that provide relevant information at specific times to support judgments and courses of action With this capability, you can easily upload, organize, and access documents in one place. Reviewers appreciate its straightforward navigation, quick search, and customization options, though some mention the minor inconvenience of limited simultaneous uploads and occasional difficulty understanding the workflow. Store and organize documents in a centralized system Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Manage product specific documents in a categorized order Assemble applications and processes by dragging over and arranging pre-built components Transmit prescriptions to pharmacies electronically Allows integration with Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems Electronically collect payments for goods or services Digitally sign online documents Reminders sent via email Convert emails into tasks Track employee schedules, availability, and performance across projects and tasks Alleva provides a customizable and sustainable EMR/EHR system for daily operations and compliance. Users think it is user-friendly and effective for medication management, but some report technical glitches, tedious workflows, and challenges with template support and primary care functionality. Public or private sharing of digital files such as documents, audio/video, images, and more For mental health professionals providing therapy to multiple patients at the same time Software designed for the healthcare industry Intended for medical use such as diagnosis, treatment, and consultation For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. For mental health professionals that specialize in substance abuse therapy/programs Store, manage and track all forms in a centralized location Determine clinically appropriate and cost-effective medications and therapies for patients Establish measurable goals and objectives and track their progress over a specific period of time Compliant with healthcare rules and regulations around the world Alleva helps you maintain strict confidentiality and privacy for client records, ensuring compliance with HIPAA regulations. Reviewers appreciate the peace of mind and security it offers, noting that it keeps patient information protected and meets industry standards for healthcare privacy. Information, data and reports that are being tracked over time Care of patients who are admitted and stay in the hospital overnight Conduct intake assessments to determine patient health status, medical history, conditions, etc. Checking eligibility of patients for different insurance claims Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Ability to chat online in real time Manage billing and payments for a healthcare provider Records of patients' medical history Alerts/warnings for potential allergies or interactions triggered by medications Access to patient medication history data Administer and track medication inventory, schedules, dosage, and side-effects Communicate using messages within the system Access software remotely via mobile devices Notifications via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations Supports practices with multiple healthcare professionals For practices with multiple providers Allow users to create, edit, and sort multiple notes Send personal messages to clients or attendees Create new forms and/or use ready-made online form templates Allows medical providers and/or customers to request previously filled prescriptions online Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients Allow communication between the company and patients via messages, SMS, emails, phone, and more A repository of patient data, including their past and current health issues, treatment history, and more Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Managing and tracking patient health, progress, communication, and treatment plans Observing and tracking a patient's health status, condition, and wellbeing Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Accept, record, and reconcile financial transactions Manage physician availability and schedules Create, manage, and track policies and procedures within an organization Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Predict future data based on historical data sets Prescribing, renewing, and keeping a record of the medicines given to an individual or animal Enables medical providers and/or patients to electronically renew existing prescriptions Arrange tasks based on the level of priority or urgency Customizable notes that help healthcare professionals document and track patient progress Document and report the progress of ongoing projects Reporting on how each user, task or process has advanced since its initiation Organize and schedule projects Pre-designed project plans that can be customized Monitor the progress of projects from start to finish Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Ability to record, store, update, and retrieve information Set the frequency of a task's occurrence Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor sales and make necessary adjustment in order to increase demand and revenue Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Private client session notes for coaching, therapy, etc. Split and manage tasks into individual components Gauge satisfaction and receive information for improvement and success UI looks like task board Edit task information and all related elements Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Add labels or tags to tasks Meet with patients remotely Create, save, and re-purpose templates for emails, forms, etc. Tools to help therapists document, record, and recall patient encounters Set up connections to third-party platforms to improve business processes Measure and track time including hours worked and paid time off (PTO) A digital list of items that need to be completed Create treatment plans that document interventions and outcomes to track patient progress Presenter can see and hear participants and vice versa Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Connect with meeting participants remotely over video Monitor wait time and abandonment for incoming requests that have not been routed Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (282) 4.4 Based on 282 reviews ## Pricing Value for money 4.5 (208) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.5 (208) 4.5 Based on 208 reviews ## Integrations [ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ CollaborateMD](https://www.capterra.com/p/81299/CollaborateMD-PMS/)[ Zoho Sites](https://www.capterra.com/p/227440/Zoho-Sites/)[ Dazos CRM](https://www.capterra.com/p/10001151/Dazos-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (242) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (242) 4.5 Based on 242 reviews ## User reviews Overall rating 4.5 Based on 282 reviews Filter by rating 5(189) 4(56) 3(26) 2(2) 1(9) Mentioned topic Sorted by most recent Teresa R. CIT Case Manager Mental Health Care ### "Needed Item " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 29, 2025 So far I have not had a severely bad experiences minus the outages that happen here and there. It is good. Pros I am able to locate the tools that I need to schedule my individuals as well as complete my MTPRs on a weekly basis Cons I particularly do not enjoy when an update that causes our company more work when it should be helping us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CC Christina C. manager Program Development ### "Awesome is Alleva" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2025 Alleva has given our company the ability to have a great work flow. We are able to keep logs and be organized Pros Customer Support Staff and Workflow Patient Management Ease of Use Features Value for Money Alleva takes care of their customers Cons Sometimes Alleva is down and I cannot take notes. But that might be my internet also. either way Alleva works Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BO Breanne O. Executive Assistant Hospital & Health Care ### "Streamlined and Reliable Billing Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 23, 2025 I’ve had a really good experience using Alleva for billing. It’s easy to navigate once you get familiar with it, and it keeps everything organized including claims, reports, and communication. Their support team has also been super responsive whenever I’ve had questions. Sometimes reports take a little longer to load than I’d like, but overall, it’s been a solid system that’s made our billing process much smoother. Pros Clean interface and easy-to-navigate dashboards Helpful customer support team Strong reporting and claims tracking tools Cons Occasional slow load times.. Limited flexibility in certain report filters.. Limited customization.. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GC Gary C. Treatment Coordinator Non-Profit Organization Management ### "Gary's review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 20, 2025 Pretty good. However, it's sometimes slow and difficult to pull up. There's often times when I have access to email and internet, but not Alleva. Pros It's easy to navigate. Once a trainee is taught how to use the program, there's typically a period of having to revisit previously taught items; however, it seems to come easier with use over time. Cons Sometimes, it adds strange numbers and letters after using a period in our treatment plan reviews. This causes one to have to take time to go in and delete the EMR add-ons. It gets monotonous. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Asa M. Behavioral health technician Mental Health Care ### "Asa's Alleva Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 17, 2025 From training to running the program it has been easy and convenient for my job position. I was confident after my training. Pros The training was very informative as well as great for visual aid for learning the program. The videos were spot on for what i was hired for. Cons It was a lot at once sometimes. But when it came time to utilize the program i felt like i was comfortable. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TW Troy W. Admissions Director Medical Practice ### "I F-ING LOVE THIS SOFTWEAR" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2025 A plus grade, this is the best program I have use since becoming a counselor in 2013, it is like driving a brand new Tesla after having a 20 year old beater car. Pros It is so easy to use and navigate, I am able to find everything I need quick and I ESPECIALLY love the autosave, no matter what happens my information is always saved. Cons sometimes it glitches and it can be frustrating getting back to your spot, but that like literally only happened to me 1 time in 2 years of using it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HE Heather E. Lead Therapist Mental Health Care ### "Alleva Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 14, 2025 Overall it is ok. It is definitely frustrating on the days it goes down or I lose information that has taken time to write. Pros Alleva overall is easy to navigate. It is not difficult to learn the different things that are offered on the site. Cons Alleva often times does not save my notes or other information inputted. This can be frustrating when you have done most of a group note (with 10+ attendees) and the information gets lost. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TC Terry C. Behavioral health tech Hospital & Health Care ### "10/10 it was great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 9, 2025 10/10 I don't have much to compare it to but I know as a new user it worked above average I would say. Pros Fun and easy to use UI, it has networking and communication tools that simplify direct contact and information Cons Not much, random glitches here and there. I know we had a lot of issues with room changes when times would lapse. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jacob B. Clinical Director Hospital & Health Care ### "Started good, but went downhill fast " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 22, 2025 Poor, the company and it's leaders were very rude, unhelpful, and resorted to hostile communication with us when we attempted to address critical failures within the software. We were often told it was our fault, or that it was not within the limits of their software. The EMR was also ridiculously unstable, constantly giving "slow network" messages which were not in any way connected to our actual network. Our opinion of them changed very quickly when we witnessed the communication and dare I say hostile correspondence from their leadership. Pros To-Do list with Alleva was one of its best features, and is robust compared to many other softwares. Cons Features missing, billing reporting was a nightmare, treatment plans were complex and not user friendly, the costs changed and company was quick to threaten and retaliate when brought to their attention. Support was delayed or not helpful, we felt a huge burden was placed to us to "explain" how the software was behaving differently from what they could replicate. Switched from [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Kipu was horribly convoluted, while it had a robust billing system the overall GUI and functionality was cumbersome, required 10-15 clicks to get to everything. Kipu also was deceptive of their pricing. Starting with 2500 a month, and ending up costing well over 6,000 per month. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reasons for choosing Alleva Feature for cost, compatibility with peer support notes Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jacob B. Clinical Director Hospital & Health Care ### "Horrible Experience, Half-baked glitchy software, horrible customer service. " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 29, 2025 My experience with Alleva EMR was deeply disappointing, and could even be called exhausting. The persistent technical problems, slow and unreliable system, and unhelpful support response created ongoing challenges for our practice. I would caution others to consider these issues seriously before committing to Alleva. If you are looking for reliability, accountability, and responsive support, I suggest you evaluate alternative solutions carefully. This review is based solely on my documented experience as a customer and reflects my honest perspective. Pros I liked the dashboard "To-do" list feature, it was one of the redeemable features of Alleva. I wish more of their software was this usable. Cons 1\. Ongoing Technical Failures Throughout our contract, Alleva’s EMR consistently failed to perform as promised. The calendar feature was especially problematic, with appointment statuses unpredictably reverting from “complete” to “open” and scheduled times changing without reason. These glitches repeatedly disrupted our clinical workflow, created documentation risks, and undermined our confidence in the platform. 2. Ineffective and Dismissive Support Despite raising dozens of support tickets and spending hours on the phone (often with the same issues recurring), resolution was rarely achieved. Many responses from the support team were dismissive—defaulting to “user error” rather than investigating deeper. Even when I provided clear evidence, the burden was repeatedly placed on us to reproduce errors, and most tickets were closed without real solutions. 3. Unprofessional Communication At times, responses from support leadership felt confrontational or patronizing, which added unnecessary stress to already urgent technical issues. Even when backend problems were finally acknowledged by Alleva, communication about follow-up and remediation was lacking. 4. System Slowness and Lost Work The system was often slow, and data would sometimes be lost or not save correctly. This created additional work for staff and impacted patient care. Despite submitting both written and verbal reports of these issues, meaningful action was not taken. Switched from [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Cost was the main reason for the switch to Alleva Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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