# Alleva Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Alleva Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more.

Source: https://www.capterra.com/p/180899/Alleva/pricing

---

# 

 Alleva Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Alleva

## What is Alleva?

Alleva is an advanced software platform designed for behavioral and mental health professionals. It streamlines your program from intake to billing and provides all the tools you need to ensure compliance and improve outcomes. Alleva's EMR/EHR with built-in AI and robust reporting features analyzes data to identify strengths and weaknesses and inform operational decision-making. User-friendly dashboards simplify tasks for clinicians, so they have more time to spend with those in their care. Alleva's client/family portal enhances engagement, allowing secure access to records, appointment scheduling, and messaging providers. Other features include an integrated CRM, med management, and billing. Experience seamless onboarding and exceptional support from day one with our dedicated customer support team and 24/7 learning management system.

## What is Alleva used for?

[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Mental Health](https://www.capterra.com/mental-health-software/)[Patient Case Management](https://www.capterra.com/patient-case-management-software/)

Top alternative

Featured

Overall rating

Based on 282 user reviews

Reviews sentiment

Positive

87%

Neutral

9%

Negative

4%

Pros & cons

Streamlined daily workflow navigation

Modern intuitive user interface

Frequent glitches and technical problems

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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Do you work for Alleva?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://helloalleva.com&name=Alleva)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Alleva

4.5 (282)

VS.

[4.6 (2,818)](https://www.capterra.com/p/130710/SimplePractice/reviews/)

Starting Price

Contact vendor

Starting Price

$49

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (282)

Ease Of Use

4.4 (817)

Value For Money

4.5 (208)

Value For Money

4.3 (745)

Customer Service

4.5 (242)

Customer Service

4.4 (722)

## Alleva alternatives

[4.4 (1,029)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/)

Starting price

$29.00

Per User, Per Month

Highest Rated

[4.7 (827)](https://www.capterra.com/p/124769/CounSol-com/reviews/)

Starting price

$49.95

Per User, Per Month

[4.5 (198)](https://www.capterra.com/p/73807/BestNotes/reviews/)

Starting price

$58.00

Per User, Per Month

[4.1 (333)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/)

Starting price

Contact vendor for pricing

[View all alternatives](https://www.capterra.com/p/180899/Alleva/alternatives/)

## Who uses Alleva?

Based on Capterra reviews from the past 2 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Streamlined daily workflow navigation

91% positive reviews out of 87

Most reviewers describe ease of use as simplifying navigation, organizing tasks, and improving overall workflow efficiency.

Libertie P

CPSS RC, 11 - 50 employees.

"It is easy to navigate and my charting is done in minutes instead of an hour."

Frequent glitches and technical problems

71% negative reviews out of 48

Most users report bugs and issues cause slowdowns, lost data, unreliable performance, and delayed support responses.

Christal A

Clinical, 11 - 50 employees.

"I dont like how my information is always lost. When I call the help desk or put in a ticket its always an extra process."

Modern intuitive user interface

96% positive reviews out of 45

Most users comment user interface is visually appealing, simple to navigate, and accessible across devices.

Quick learning and onboarding process

88% positive reviews out of 43

Most reviewers find training and learning curve manageable, with accessible resources and easy onboarding for new staff.

Chris M

Director Of IT, 51 - 200 employees.

"They also provide training sessions and webinars to help you learn how to use the product effectively."

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Document Management

4.7 (187)

64.71% of 187 reviewers that rated this feature as important or highly important

With this capability, you can easily upload, organize, and access documents in one place. Reviewers appreciate its straightforward navigation, quick search, and customization options, though some mention the minor inconvenience of limited simultaneous uploads and occasional difficulty understanding the workflow.

HIPAA Compliant

4.8 (186)

74.73% of 186 reviewers that rated this feature as important or highly important

Alleva helps you maintain strict confidentiality and privacy for client records, ensuring compliance with HIPAA regulations. Reviewers appreciate the peace of mind and security it offers, noting that it keeps patient information protected and meets industry standards for healthcare privacy.

Charting

4.7 (179)

62.57% of 179 reviewers that rated this feature as important or highly important

Alleva offers efficient charting that is user-friendly and easy to learn, allowing you to track client progress and organize records. Reviewers appreciate its simplicity, ease of access, and collaborative note-sharing, though some mention occasional choppiness in charting flow.

Appointment Scheduling

4.6 (141)

56.03% of 141 reviewers that rated this feature as important or highly important

It gives you a convenient way to schedule and manage appointments, with alerts for double bookings and Google Calendar integration. Reviewers appreciate its ease of use and visibility for staff, but some mention glitches, complexity with multiple calendars, and limited options for one-time appointments.

EMR/EHR

4.6 (125)

67.20% of 125 reviewers that rated this feature as important or highly important

Alleva provides a customizable and sustainable EMR/EHR system for daily operations and compliance. Users think it is user-friendly and effective for medication management, but some report technical glitches, tedious workflows, and challenges with template support and primary care functionality.

For Mental/Behavioral Health

4.6 (114)

69.30% of 114 reviewers that rated this feature as important or highly important

For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc.

Alleva 143 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Highlight content and/or make notations about parts of content

Application programming interface that allows for integration with other systems/databases

Manage various aspects of appointments including booking, rescheduling, canceling

It gives you a convenient way to schedule and manage appointments, with alerts for double bookings and Google Calendar integration. Reviewers appreciate its ease of use and visibility for staff, but some mention glitches, complexity with multiple calendars, and limited options for one-time appointments.

Assign issues and tasks based on availability or required skills

Automatically create schedules based on business needs or employee availability and qualifications

Create, manage, and send invoices or bills to customers

Track and manage schedules and meetings via an integrated calendar

Record candidates' information such as role, professional qualifications, experiences, skills or attributes

Access and track notes regarding case activities and updates within case files

Alleva offers efficient charting that is user-friendly and easy to learn, allowing you to track client progress and organize records. Reviewers appreciate its simplicity, ease of access, and collaborative note-sharing, though some mention occasional choppiness in charting flow.

Communicate using direct chat or messages within the system

Process of submitting and following up on claims with insurance companies

Private online space that lets businesses securely share documents and provide information access to clients

Securely transfer, access, exchange, integrate or use data with different providers or systems

Tools to aid in the collection of information to determine a person's problems and symptoms.

Record and organize clinical notes and progress notes for each patient after interaction with a physician

Automatically generates E/M codes based on information collected during patient charting

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and manage adherence to policies for any service, product, process, or supplier

Track and report regulatory data to either internal management or external stakeholders

Configure existing workflows to meet your organization's needs

Automated reminders and confirmations for booked appointments and events via text or email

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Protect sensitive data for digital privacy

Specify or track the date/time a project, task, etc., is due for completion

Tools that provide relevant information at specific times to support judgments and courses of action

With this capability, you can easily upload, organize, and access documents in one place. Reviewers appreciate its straightforward navigation, quick search, and customization options, though some mention the minor inconvenience of limited simultaneous uploads and occasional difficulty understanding the workflow.

Store and organize documents in a centralized system

Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file

Manage product specific documents in a categorized order

Assemble applications and processes by dragging over and arranging pre-built components

Transmit prescriptions to pharmacies electronically

Allows integration with Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems

Electronically collect payments for goods or services

Digitally sign online documents

Reminders sent via email

Convert emails into tasks

Track employee schedules, availability, and performance across projects and tasks

Alleva provides a customizable and sustainable EMR/EHR system for daily operations and compliance. Users think it is user-friendly and effective for medication management, but some report technical glitches, tedious workflows, and challenges with template support and primary care functionality.

Public or private sharing of digital files such as documents, audio/video, images, and more

For mental health professionals providing therapy to multiple patients at the same time

Software designed for the healthcare industry

Intended for medical use such as diagnosis, treatment, and consultation

For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc.

For mental health professionals that specialize in substance abuse therapy/programs

Store, manage and track all forms in a centralized location

Determine clinically appropriate and cost-effective medications and therapies for patients

Establish measurable goals and objectives and track their progress over a specific period of time

Compliant with healthcare rules and regulations around the world

Alleva helps you maintain strict confidentiality and privacy for client records, ensuring compliance with HIPAA regulations. Reviewers appreciate the peace of mind and security it offers, noting that it keeps patient information protected and meets industry standards for healthcare privacy.

Information, data and reports that are being tracked over time

Care of patients who are admitted and stay in the hospital overnight

Conduct intake assessments to determine patient health status, medical history, conditions, etc.

Checking eligibility of patients for different insurance claims

Track and manage inventory levels to maintain proper supply

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Ability to chat online in real time

Manage billing and payments for a healthcare provider

Records of patients' medical history

Alerts/warnings for potential allergies or interactions triggered by medications

Access to patient medication history data

Administer and track medication inventory, schedules, dosage, and side-effects

Communicate using messages within the system

Access software remotely via mobile devices

Notifications via mobile devices

Access the system via a mobile application

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage and support multiple locations

Supports practices with multiple healthcare professionals

For practices with multiple providers

Allow users to create, edit, and sort multiple notes

Send personal messages to clients or attendees

Create new forms and/or use ready-made online form templates

Allows medical providers and/or customers to request previously filled prescriptions online

Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients

Allow communication between the company and patients via messages, SMS, emails, phone, and more

A repository of patient data, including their past and current health issues, treatment history, and more

Allows medical providers to engage patients in a variety of ways to ensure their health.

Patients can register for appointments in advance online

Managing and tracking patient health, progress, communication, and treatment plans

Observing and tracking a patient's health status, condition, and wellbeing

Online portal where patients can access information such as health records, treatment plants, etc.

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Book and manage patient appointments and follow-ups

Accept, record, and reconcile financial transactions

Manage physician availability and schedules

Create, manage, and track policies and procedures within an organization

Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more

Predict future data based on historical data sets

Prescribing, renewing, and keeping a record of the medicines given to an individual or animal

Enables medical providers and/or patients to electronically renew existing prescriptions

Arrange tasks based on the level of priority or urgency

Customizable notes that help healthcare professionals document and track patient progress

Document and report the progress of ongoing projects

Reporting on how each user, task or process has advanced since its initiation

Organize and schedule projects

Pre-designed project plans that can be customized

Monitor the progress of projects from start to finish

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Ability to record, store, update, and retrieve information

Set the frequency of a task's occurrence

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Monitor sales and make necessary adjustment in order to increase demand and revenue

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Plan availability and assign specific time slots for tasks and resources

Search and filter data across systems to locate required information by entering keywords or certain criteria

Securely stores data to prevent data loss or breaches

Online portal through which end users can access the system, manage tasks, or obtain information

Private client session notes for coaching, therapy, etc.

Split and manage tasks into individual components

Gauge satisfaction and receive information for improvement and success

UI looks like task board

Edit task information and all related elements

Create, manage and track all task activities and progression

Track the status and progress of tasks

Track and manage the scheduling of tasks

Add labels or tags to tasks

Meet with patients remotely

Create, save, and re-purpose templates for emails, forms, etc.

Tools to help therapists document, record, and recall patient encounters

Set up connections to third-party platforms to improve business processes

Measure and track time including hours worked and paid time off (PTO)

A digital list of items that need to be completed

Create treatment plans that document interventions and outcomes to track patient progress

Presenter can see and hear participants and vice versa

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Connect with meeting participants remotely over video

Monitor wait time and abandonment for incoming requests that have not been routed

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.4 (282)

4.4

Based on 282 reviews

## Pricing

Value for money

4.5 (208)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.5 (208)

4.5

Based on 208 reviews

## Integrations

[

Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[

CollaborateMD](https://www.capterra.com/p/81299/CollaborateMD-PMS/)[

Zoho Sites](https://www.capterra.com/p/227440/Zoho-Sites/)[

Dazos CRM](https://www.capterra.com/p/10001151/Dazos-CRM/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (242)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (242)

4.5

Based on 242 reviews

## User reviews

Overall rating

4.5

Based on 282 reviews

Filter by rating

5(189)

4(56)

3(26)

2(2)

1(9)

Mentioned topic

Sorted by most recent

Teresa R.

CIT Case Manager

Mental Health Care

### "Needed Item "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 29, 2025

So far I have not had a severely bad experiences minus the outages that happen here and there. It is good.

Pros

I am able to locate the tools that I need to schedule my individuals as well as complete my MTPRs on a weekly basis

Cons

I particularly do not enjoy when an update that causes our company more work when it should be helping us.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CC

Christina C.

manager

Program Development

### "Awesome is Alleva"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 24, 2025

Alleva has given our company the ability to have a great work flow. We are able to keep logs and be organized

Pros

Customer Support Staff and Workflow Patient Management Ease of Use Features Value for Money Alleva takes care of their customers

Cons

Sometimes Alleva is down and I cannot take notes. But that might be my internet also. either way Alleva works

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BO

Breanne O.

Executive Assistant

Hospital & Health Care

### "Streamlined and Reliable Billing Support"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

October 23, 2025

I’ve had a really good experience using Alleva for billing. It’s easy to navigate once you get familiar with it, and it keeps everything organized including claims, reports, and communication. Their support team has also been super responsive whenever I’ve had questions. Sometimes reports take a little longer to load than I’d like, but overall, it’s been a solid system that’s made our billing process much smoother.

Pros

Clean interface and easy-to-navigate dashboards Helpful customer support team Strong reporting and claims tracking tools

Cons

Occasional slow load times.. Limited flexibility in certain report filters.. Limited customization..

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GC

Gary C.

Treatment Coordinator

Non-Profit Organization Management

### "Gary's review"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

October 20, 2025

Pretty good. However, it's sometimes slow and difficult to pull up. There's often times when I have access to email and internet, but not Alleva.

Pros

It's easy to navigate. Once a trainee is taught how to use the program, there's typically a period of having to revisit previously taught items; however, it seems to come easier with use over time.

Cons

Sometimes, it adds strange numbers and letters after using a period in our treatment plan reviews. This causes one to have to take time to go in and delete the EMR add-ons. It gets monotonous.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AM

Asa M.

Behavioral health technician

Mental Health Care

### "Asa's Alleva Review "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

October 17, 2025

From training to running the program it has been easy and convenient for my job position. I was confident after my training.

Pros

The training was very informative as well as great for visual aid for learning the program. The videos were spot on for what i was hired for.

Cons

It was a lot at once sometimes. But when it came time to utilize the program i felt like i was comfortable.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TW

Troy W.

Admissions Director

Medical Practice

### "I F-ING LOVE THIS SOFTWEAR"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 14, 2025

A plus grade, this is the best program I have use since becoming a counselor in 2013, it is like driving a brand new Tesla after having a 20 year old beater car.

Pros

It is so easy to use and navigate, I am able to find everything I need quick and I ESPECIALLY love the autosave, no matter what happens my information is always saved.

Cons

sometimes it glitches and it can be frustrating getting back to your spot, but that like literally only happened to me 1 time in 2 years of using it

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HE

Heather E.

Lead Therapist

Mental Health Care

### "Alleva Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

October 14, 2025

Overall it is ok. It is definitely frustrating on the days it goes down or I lose information that has taken time to write.

Pros

Alleva overall is easy to navigate. It is not difficult to learn the different things that are offered on the site.

Cons

Alleva often times does not save my notes or other information inputted. This can be frustrating when you have done most of a group note (with 10+ attendees) and the information gets lost.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TC

Terry C.

Behavioral health tech

Hospital & Health Care

### "10/10 it was great"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 9, 2025

10/10 I don't have much to compare it to but I know as a new user it worked above average I would say.

Pros

Fun and easy to use UI, it has networking and communication tools that simplify direct contact and information

Cons

Not much, random glitches here and there. I know we had a lot of issues with room changes when times would lapse.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Jacob B.

Clinical Director

Hospital & Health Care

### "Started good, but went downhill fast "

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

September 22, 2025

Poor, the company and it's leaders were very rude, unhelpful, and resorted to hostile communication with us when we attempted to address critical failures within the software. We were often told it was our fault, or that it was not within the limits of their software. The EMR was also ridiculously unstable, constantly giving "slow network" messages which were not in any way connected to our actual network. Our opinion of them changed very quickly when we witnessed the communication and dare I say hostile correspondence from their leadership.

Pros

To-Do list with Alleva was one of its best features, and is robust compared to many other softwares.

Cons

Features missing, billing reporting was a nightmare, treatment plans were complex and not user friendly, the costs changed and company was quick to threaten and retaliate when brought to their attention. Support was delayed or not helpful, we felt a huge burden was placed to us to "explain" how the software was behaving differently from what they could replicate.

Switched from

[Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)

Kipu was horribly convoluted, while it had a robust billing system the overall GUI and functionality was cumbersome, required 10-15 clicks to get to everything. Kipu also was deceptive of their pricing. Starting with 2500 a month, and ending up costing well over 6,000 per month.

Alternatives considered

[TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)

[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)

[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)

Reasons for choosing Alleva

Feature for cost, compatibility with peer support notes

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Jacob B.

Clinical Director

Hospital & Health Care

### "Horrible Experience, Half-baked glitchy software, horrible customer service. "

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

May 29, 2025

My experience with Alleva EMR was deeply disappointing, and could even be called exhausting. The persistent technical problems, slow and unreliable system, and unhelpful support response created ongoing challenges for our practice. I would caution others to consider these issues seriously before committing to Alleva. If you are looking for reliability, accountability, and responsive support, I suggest you evaluate alternative solutions carefully. This review is based solely on my documented experience as a customer and reflects my honest perspective.

Pros

I liked the dashboard "To-do" list feature, it was one of the redeemable features of Alleva. I wish more of their software was this usable.

Cons

1\. Ongoing Technical Failures Throughout our contract, Alleva’s EMR consistently failed to perform as promised. The calendar feature was especially problematic, with appointment statuses unpredictably reverting from “complete” to “open” and scheduled times changing without reason. These glitches repeatedly disrupted our clinical workflow, created documentation risks, and undermined our confidence in the platform. 2. Ineffective and Dismissive Support Despite raising dozens of support tickets and spending hours on the phone (often with the same issues recurring), resolution was rarely achieved. Many responses from the support team were dismissive—defaulting to “user error” rather than investigating deeper. Even when I provided clear evidence, the burden was repeatedly placed on us to reproduce errors, and most tickets were closed without real solutions. 3. Unprofessional Communication At times, responses from support leadership felt confrontational or patronizing, which added unnecessary stress to already urgent technical issues. Even when backend problems were finally acknowledged by Alleva, communication about follow-up and remediation was lacking. 4. System Slowness and Lost Work The system was often slow, and data would sometimes be lost or not save correctly. This created additional work for staff and impacted patient care. Despite submitting both written and verbal reports of these issues, meaningful action was not taken.

Switched from

[Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)

Cost was the main reason for the switch to Alleva

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/180899/Alleva/reviews/)

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