# Alleva Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Alleva the right Electronic Medical Records solution for you? Explore 282 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180899/Alleva/reviews --- Alleva 4.5 (282) [View alternatives](https://www.capterra.com/p/180899/Alleva/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Alleva Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews Streamlined workflow and navigation 91% positive reviews out of 88 Most reviewers find ease of use important, highlighting intuitive navigation and efficient task management across features. Libertie P. CPSS RC, 11 - 50 employees. "It is easy to navigate and my charting is done in minutes instead of an hour." Frequent glitches and technical problems 71% negative reviews out of 48 Most reviewers report bugs and issues, citing recurring glitches, slow performance, and unhelpful support responses. Victoria C. Direct Care Staff, 11 - 50 employees. "It does not load sometimes and tends to glitch out or not stay on the same screen." Modern and intuitive interface design 96% positive reviews out of 45 Most reviewers describe user interface as visually appealing, well-organized, and simple to navigate daily. Quick onboarding and training process 88% positive reviews out of 43 Most reviewers indicate training and learning curve is manageable, with accessible resources and straightforward onboarding for staff. Chris M. Director Of IT, 51 - 200 employees. "They also provide training sessions and webinars to help you learn how to use the product effectively." ## Showing most helpful reviews Showing 1-25 of 282 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bobby C. Executive Director Mental Health Care Used the software for: 6-12 months ### "Alleva is the Bomb!" March 7, 2024 5.0 Top tier. Love utilizing it. Makes all our jobs easier and can’t say enough about the staff assigned to our account. Amazing people. Pros Aleeva is very seamless to use. The functionality and organization is top tier. The staff is one of the best staff’s I have ever worked with. Always there to help and improve the experience. Cons Cost, but we are happy to pay more for Aleeva. Reason for choosing Alleva Better support and functionality. Can’t say enough great things about Aleeva and their team. Switched from [Zen Cart](https://www.capterra.com/p/145901/Zen-Cart/) Better product, better customer service. Review Source Response from Alleva March 8, 2024 Hi Bobby, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. LS Lois S. LPN Mental Health Care Used the software for: Less than 6 months ### "Awesome Alleva" August 22, 2024 5.0 Great, ease of use, geting help is easy and great tool for completing my work Pros User friendly and communication when needing help is excellent Cons I can't think of any thing I can say that is didn't like Switched from [ICANotes](https://www.capterra.com/p/17102/ICANotes/) Company did it, I did not have a say. I'm an employee Review Source Response from Alleva September 3, 2024 Hi Lois, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. EM Emily M. Administrative assistant Hospital & Health Care Used the software for: 6-12 months ### "Bad experience" January 8, 2025 1.0 I would not recommend this product to anyone. It’s expensive, rarely works as it should, business seems careless Pros Alleva could be a good product but there’s so many basic issues. They decide to prioritize new features rather than fixing all the bugs and glitches we all experience. Cons There’s honestly too many to count. Our company is consistently billed inappropriately, it feels like a scam. Constantly logged out when trying to load things. When new features come out, poorly communicated. The build experience and handoffs to different people could be done so much smoother but they seem lost. Have had conversations with leadership at Alleva and always get told standard responses and it seems they don’t actually care about our business and their customers, they just want the paycheck. Review Source CB Cody B. Program Manager Health, Wellness and Fitness Used the software for: 2+ years ### "An EMR you can trust" April 23, 2024 4.0 I've worked with many EMR's in the past and I can say hands down that you guys have been the best company i've ever worked for it's easy to manage easy to train people and the cost is not nearly as high as other competitors hands down best EMR I've ever had. Pros Alleva Makes it easier when it comes to documentation for each individual client, the layout of the page makes it easier to find anything necessary to help you document things properly as well as being able to modify anything on your personal or leave a page. Cons My least favorite thing unfortunately I would have to come back to this one because I can't say at this time that I actually have something I dislike about you guys Reason for choosing Alleva My whole team already knew how leave it worked so it was easier for us to use it as well as the layout is more customizable that we can gear it towards our business. Review Source Response from Alleva June 27, 2024 Hi Ann, Thank you for the 4-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. SS Salvatore S. Director of Operations Mental Health Care Used the software for: 2+ years ### "The best EMR/EHR" March 2, 2024 5.0 Excellence! Great customer service, great support team, User friendly. I've worked with 3 other EMR/EHR's and Alleva made my job considerably easier. Pros Everything that Alleva offers is works well with every facet of our company, and Alleva support is the best of the best. Cons I don't think that there are any cons that I know of. Alternatives considered [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)[Praxis EMR](https://www.capterra.com/p/29328/Praxis-EMR/) Reason for choosing Alleva We were looking for an EMR for our newly opened company 5 years ago and and it was obvious that Alleva had the best service, support, and pricing. It was evident that Alleva believed in their service and they weren't just doing it for the money, and they genuinely wanted to help us grow.... and they did. Switched from [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)[BestNotes](https://www.capterra.com/p/73807/BestNotes/) Cost primarily, and then I soon realized that I was getting a lot more than I paid for. Review Source Response from Alleva March 4, 2024 Hi Salvatore, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. MF Mark F. Primary Clinician-Therapist Mental Health Care Used the software for: 6-12 months ### "Therapist Appreciates the User Friendly Nature of Allevasoft" August 21, 2024 3.0 Very positive, very useful, and user friendly Pros Ease of use---This platform is easy to use for my needs. The calendar/scheduler is what I work off of more than the Tasks section. From section to section, the workflow for me is rather easy and uncomplicated. Cons Options and lack of versatility (which more options may be coming). Switched from [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) I did not make the switch as I am not in management Review Source Response from Alleva September 3, 2024 Hi Mark, Thank you for the review! We appreciate the work you do for those in need of care. Thank you for your feedback. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. AM Allison M. Director or UR Mental Health Care Used the software for: Less than 6 months ### "The Raleigh House" August 22, 2024 3.0 \[sensitive content hidden\] have been absolutely incredible to work with and have given so much time and patience to our issues. They are both incredibly knowledgeable about the product and a pleasure to work with. \[sensitive content hidden\], in particular, goes above and beyond to make sure that we can function as a facility when things go awry. This has included building forms for us on an airplane while he flew to another account. He is a valuable asset to the success of your product. Pros It is conceptually a good product and has a pleasing aesthetic Cons I have spent an incredible amount of time building custom forms and intakes that have inevitably broken and had to be rebuilt several times causing massive data losses. The UR module is under developed and begs the input from URs to make it more functional to the department. Switched from [BestNotes](https://www.capterra.com/p/73807/BestNotes/) Could not interface with medical billing or UR Review Source Response from Alleva September 3, 2024 Hi Allison, Thank you for the review! We appreciate the work you do for those in need of care. Thank you for your feedback. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. MA Misty A. Compliance Director Hospital & Health Care Used the software for: 2+ years ### "Alleva is the best out there" April 23, 2024 5.0 Pros I have been working with and utilizing Alleva software for the past 5 years. Alleva has the best customer service, Alleva is always available when you need them. If you need something fixed, a report built, a feature added they are always right their to help. Alleva can be customized to fit your needs and our facility loves that. Very user friendly and ease of use for the end user. As a Rehab Admin I can support my staff with all their needs in updating items to make their job easier. Cons When big updates are pushed out the system can get glitchy but Alleva support is always right there to trouble shoot it with you. Alternatives considered [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Reason for choosing Alleva The people connected with Alleva. When looking for a new system we were looking to truly have a partnership and we have that with Alleva. Switched from [Bluestreak](https://www.capterra.com/p/163167/Bluestreak/) needed a more robust system. Something that had Medical and Clinical items to complete what we needed. Review Source Response from Alleva June 27, 2024 Hi Misty, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. MD Monica D. RN Mental Health Care Used the software for: 6-12 months ### "Alleva Review" April 25, 2024 2.0 Overall poor. Searching for information is challenging. There are aspects of the system that seem to have been added with the intent of making charting easier, but are inappropriate to have in the system. eg. hypertensive, etc. in VS. The flow of the VS page is different than how nurses' are used to reading them. There is an order to how we document. Pros To be completely honest, there is not one aspect of Alleva that I like in comparison with other EMRs I have used. Cons I don't like that the prescription module and chart module do not integrate. When I am in one patient's prescription module, the chart patient does not change to reflect the prescription patient. Also our safety checks do not auto populate based on times due. I have sent several email help desk requests if anyone is interested in reviewing using my email. Switched from [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Administrative decision. I can not answer for why the switch was made. Review Source Response from Alleva May 2, 2024 Hi Monica, We're sorry to hear about your negative experience with Alleva. We would love to help turn this around for you.  Could you please contact our customer support team at: https://support.helloalleva.com/kb-tickets/new We will address the issues you are having immediately. Thank you for your feedback, and once again, we regret that you were not pleased with us. We hope to have a chance to make this right for you! KL Kevin L. Utilization and review Mental Health Care Used the software for: 6-12 months ### "Alleva is Amazing" March 5, 2024 5.0 As a UR Quality Compliance guy, I really enjoyed the flexability, support and calendaring and reports. Pros Flexibility and support. I also love that it web based and completely confident Cons The colors of the screen. Otherwise, eveything else is great Alternatives considered [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) Reason for choosing Alleva Current functionality and freedom to choose Switched from [BestNotes](https://www.capterra.com/p/73807/BestNotes/) Modern functionality and massive supports. Ease of customize Review Source Response from Alleva March 6, 2024 Hi Kevin, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. JC Joni C. Rehab Admin Individual & Family Services Used the software for: 1-2 years ### "Positive review for Alleva" April 23, 2024 5.0 As a woman in my 60s it was easy to use easy to learn staff is appropriate when asked questions or need help updating program Pros Leave it was easy to learn and use. All my individual notes and group notes were added to sidebar in order to not continue to type the same thing every 8 weeks. Cons What I like least about leave the is when my tasks to do open up and it's an individual session or in the calendar it does not show up when you open a new progress note and view past notes they do not show up. Switched from [BestNotes](https://www.capterra.com/p/73807/BestNotes/) It was the company decision to change an update software. Review Source Response from Alleva April 25, 2024 Hi Joni, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. EE Ella E. Screener Alternative Medicine Used the software for: 1-2 years ### "Great EHR " April 23, 2024 5.0 Great, I get my job done and find what I am looking for easily Pros Super easy to navigate, I know where everything is! Cons Sometimes slow, System like all others has some glitches Switched from [Blue](https://www.capterra.com/p/125028/Blue-Surveys/) Company decision they decided we needed more than BS Review Source Response from Alleva April 26, 2024 Hi Ella, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. JB James B. Tech Health, Wellness and Fitness Used the software for: 1-2 years ### "Better than good enough" August 20, 2024 3.0 overall its good its a good product and it is always being update Pros Slow it often freezes in the middle of completing a job Cons Though it slow and freezes it is reliable Review Source Response from Alleva September 3, 2024 Hi James, Thank you for the review! We appreciate the work you do for those in need of care. Thank you for your feedback. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. SM Stefani M. Director of Operations Mental Health Care Used the software for: 1-2 years ### "Mental health / Substance abuse Counseling review" April 23, 2024 5.0 In all our experience has been a good one. Again the account management team and support is always great. Pros I love their customer service. They are always available and willing to try to find a solution or help. The chat function is great. They are always coming up with improvements and they listen to our suggestions. Cons I wish we could view multiple programs at one time. Also, wish we could email directly with our external officer (working on this via the family portal now) Review Source Response from Alleva June 27, 2024 Hi Stefani, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. DC Derrick C. Clinician Mental Health Care Used the software for: 1-2 years ### "Alleva: Pros and Cons" April 24, 2024 3.0 Overall I haven't been impressed. I don't deal with Alleva on the back-end (finances, administration, etc.) but from what I have experienced, I've experienced more struggles than I have successes. Frankly, I feel that I have to work my job around my EMR instead of the EMR making my job easier. I want to be fair that I don't have the entire picture, but I would not recommend. Pros Alleva has some really cool customizable features. The user interface is aesthetically pleasing compared to other EMRs I've used in the past. Cons Really struggling to make Alleva work for my use. There are quite a few bugs (specifically with treatment plans) and features that are not intuitive and do not match with what we're looking for. It's tough to get support. Submitting a ticket is often challenging to get a response and when I get a response, typically the solution is 1. "You're not using it correctly and it is user error." and then when I take time out of my schedule to show screenshots, I get 2. "Yeah that's weird, we'll follow up on that." For example: "Hey only three out of the six objectives that I updated were saved when I updated my treatment plan." The response was "We only have record of three objectives updated." Additionally, it is often slow and/or buggy. Notes will not save which requires me to write the note elsewhere to copy and paste it back in when Alleva begins working again. Review Source Response from Alleva May 2, 2024 Hi Derrick, Thanks for taking the time to write a review. We're happy to hear you like using our EMR. We're always looking to improve our product, so feedback like yours is valuable. If you would reach out to our customer success department at: https://support.helloalleva.com/kb-tickets/new I believe we can help you to better customize your experience on the platform. We'd appreciate the opportunity to improve our service. Thanks again. PP Penny P. RN Mental Health Care Used the software for: 2+ years ### "A review" September 13, 2022 3.0 Poor. It is frustrating to have the system glitch multiple times a shift - screens not populating with data already entered, at least daily a message saying there is a loading error. Have to logout and log back in. When you are trying to get meds to 60 people and you have to keep doing this - its annoying. Pros The best I can say about Alleva is that it is serviceable. I am not a fan of the system. Cons It is difficult to teach new people how to navigate around Alleva. Whoever put together the program does not seem to have had any medical background. For instance, the screen that you record vital signs to has no logic to where the data appears. It is not user friendly to have blood pressure in one corner, pulse in a different spot, temperature somewhere else. The screens definitely need streamlining. The number of steps it takes to order and print lab requisitons is ridiculous. I wrote the instructions out for other people's use and I filled a page and a half with step-by-step process - and I printed small. Review Source Response from Alleva September 19, 2022 Hi Penny, We're sorry to hear about your negative experience with Alleva; that's definitely not what we want for our customers. We would love to help turn this around for you.  Reach out to our customer support team at: https://support.helloalleva.com/kb-tickets/new We'll be more than happy to help you with the issues you've experienced. Thank you for your feedback, and once again, we regret that you are not having the best experience. We hope to have a chance to make this right for you! CS Christy S. NP Hospital & Health Care Used the software for: 1-2 years ### "Alleva- don't waste your money -time consuming" September 27, 2022 1.0 Very poor rep support. Poor teaching methods. Unable to change templates once implemented. I'd give it zero stars if that was an available choice. Pros Calendar - that is all. Too many hidden screens. Too many clicks. Time consuming. Poor rep support. Cons Too time consuming. Too many clicks. Hard to change templates once implemented. Reps do not come out to teach in person. Poor teaching methods used prior to implementing Alleva. Medication documentation has too many clicks and many meds not available to click/enter. E- scribing does not cross over to MAR list. Do not recommend. Hidden screens snd hard to find different screens such as History/physical and Rx prescribing. Review Source Response from Alleva September 30, 2022 Hi Christy, We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. We assign a dedicated customer success manager to every account so we'd like to make sure you have access to the support you need. If you would reach out to our customer success department at: https://support.helloalleva.com/kb-tickets/new I believe we can help you to overcome the issues you described and better customize your experience on the platform. We'd appreciate the opportunity to improve our service. Thanks again. AR Aaron R. Admissions Director Mental Health Care Used the software for: 2+ years ### "Young Adult Transition Program Alleva Review" September 28, 2022 4.0 Overall it has been positive. I am disappointed that Alleva cannot solve the two issues that we struggle with (noted above). If those issues were resolved, I would say the product would have been excellent. Pros User Interface is great Ease of use is great Calendar feature works great Set Up was easier than other programs, easy to train staff to use it Cons The CRM part of Alleva is lacking many essential features of a good CRM- which is too bad because it would be great to have them connected. There are two main problems that we have had, that Alleva Support either can't and or won't prioritize resolving due to do the likely workload it would require. - We use the SuperBill function every month for every client and there is no ability to have the diagnostic codes for the sessions populate onto the superbill. This requires us to manually have to add them each month to each SuperBill. This is an essenetial feature of any SuperBill for it to be considered by an insurance company, it needs to be included. - The second issue we run into is that the diagnostic database is not fully comprehensive. There are missing mental health diagnosis' and thus the use has to add them manually. This seems to be another essential feature that is missing. Review Source Response from Alleva September 30, 2022 Hi Aaron, Thank you for taking the time to review Alleva. We appreciate you bringing the issues you've had to our attention. If you would reach out to our customer success department at: https://support.helloalleva.com/kb-tickets/new I believe we can help you to better customize your experience on the platform. We improve and fine-tune our product by relying on feedback like yours. Thanks for your continued patience as we strive to provide the best EMR platform so that treatment centers like yours can be successful. CC Chris C. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Do NOT BUY! " September 27, 2023 1.0 Pros There's nothing that I really enjoy about this system. We transitioned over from KIPU a few months ago and every since then, we have had nothing but challenges. You'll have some kids come out from Orange County to setup your system, walk in with wrinkled shirts, like they just rolled out of bed, with no agenda or plan as to what they plan to do or how to make the process go smoothly. They'll promise you the world and then bail when you ask for help. You can customize a lot but it's not worth it when everything is not functionating. Cons We had challenges from day 1. The system is down at least once a week for over an hour. You can't search in the system very well. We literally could not order RXs for days and received no assistances. We have a team over 50+ people and everyone has complained about this system - not a single one is happy that we moved over. Switched from [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Questionable Review Source Response from Alleva October 5, 2023 Hi Chris, We're very sorry to hear about your bad experience and appreciate you bringing your discontent to our attention. We take customer feedback seriously and are committed to making things right. Please reach out to me directly or to our customer success department at: https://support.helloalleva.com/kb-tickets/new. I believe we can help you overcome the issues you described and better customize your experience on the platform. We'd appreciate the opportunity to improve our service. Thanks again. I look forward to hearing from you and resolving these issues to your complete satisfaction. DP Dale P. Program Director Mental Health Care Used the software for: 2+ years ### "Alleva for Mental Health" April 23, 2024 5.0 I've been using Alleva for a little over 3 years now. I have seen multiple features rolled out and it seems to get smoother each time. Again, very responsive tech support team as well. Pros Technology is not my strong suit; however, Alleva is fairly intuitive and ease of use is important when onboarding new employees. We make regular use of the calendar/scheduling features. We also appreciate the responsiveness of the Alleva Support Team. Cons Sometimes new features are a "buggy" when rolled out. I suspect that is not only an Alleva problem, but a challenge with any new software features. Review Source Response from Alleva June 27, 2024 Hi Dale, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. DH Donna H. LPC, LCDC Mental Health Care Used the software for: Less than 6 months ### "Requested review" April 23, 2024 3.0 So far it seems to be working better than our previous EMR and I hope it will get even better with time and experience. Pros The input for data once a client is entered seems simple and it is fairly easy to navigate between clients. Cons The calendar and working with the scheduling does not seem to be an easy thing to pick up. Review Source Response from Alleva May 2, 2024 Hi Donna, Thanks for taking the time to write a review. We're happy to hear you like using our EMR. We're always looking to improve our product, so feedback like yours is valuable. If you would reach out to our customer success department at: https://support.helloalleva.com/kb-tickets/new I believe we can help you to better customize your experience on the platform. We'd appreciate the opportunity to improve our service. Thanks again. AB Anthony B. Medical Director Medical Practice Used the software for: 1-2 years ### "SUD vs Primary Care" April 23, 2024 4.0 Overall good for a mixed MH/SUD/Prim care practice. If more of MH and SUD, I'd rec it. Pros Good EHR for SUD and MH. My fellow MH and SUD staff seems to use it easily. They mostly use free text. Cons Primary care with any volume has to have templates and more established structure to use Alleva. Support will make templates, but changing and tweaking them isnt easy Review Source Response from Alleva June 27, 2024 Hi Anthony, Thank you for the 4-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. TD Tajinder D. Housing Navigator Human Resources Used the software for: 1-2 years ### "Housing Navigator " April 23, 2024 5.0 Pros Alleva's user friendly interface and its ability to streamline my workflow efficiently. Cons Some users have mentioned occasional glitches or bugs in the software, as well as a need for additional features to enhance its functionality further. Review Source Response from Alleva April 26, 2024 Hi Tajinder, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. CA Codee A. Office Manager Mental Health Care Used the software for: 2+ years ### "Super Happy" April 23, 2024 4.0 Overall I am happy with Alleva. I would tell people about it and recommend them using it. Pros I have been using Alleva for 5 years. It is easy to use and navigate. I appreciate all of the training that they offer for free. Support is always quick and helpful. Cons There seems to be a lot of glitches and slowness. They say it is cookies. It may be, but when it is bad it is a pain. Switched from [TopNotepad](https://www.capterra.com/p/145874/TopNotepad/) Needed a better and more up to date program Review Source Response from Alleva June 27, 2024 Hi Codee, Thank you for the 4-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. CS Christine S. Outreach Mental Health Care Used the software for: 2+ years ### "Good product" April 23, 2024 3.0 Pros I like that Alleva is very user-friendly and easy to navigate. Cons I do not like the Communication Logs portion of the system. You cannot go back and correct a mistake, or you cannot go back to an unfinished communication log to complete it. It will automatically save the log without a way to go back to complete it. It is not ideal for a busy office with distractions. Review Source Response from Alleva April 26, 2024 Hi Christine, Thanks for taking the time to write a review. We're happy to hear you like using our EMR. We're always looking to improve our product, so feedback like yours is valuable. If you would reach out to our customer success department at: https://support.helloalleva.com/kb-tickets/new I believe we can help you to better customize your experience on the platform. We'd appreciate the opportunity to improve our service. Thanks again. 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