--- title: "Alleva Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Alleva the right Electronic Medical Records solution for you? Explore 282 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/180899/Alleva/reviews/" page_type: "reviews" language: "en" --- Alleva 4.5 (282) [View alternatives](https://www.capterra.com/p/180899/Alleva/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 14th, 2026 # Reviews of Alleva Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews CB Cody B Program ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Alleva Makes it easier when it comes to documentation for each individual client, the layout of the page makes it easier to find anything necessary to help you document things properly as well as being able to modify anything on your personal or leave a page.“ April 23, 2024 JB Jacob B Clinical DirectorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The calendar feature was especially problematic, with appointment statuses unpredictably reverting from “complete” to “open” and scheduled times changing without reason.“ May 29, 2025 NR Nohemy R Program DirectorMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The flexibility it offers is unparalleled, allowing users to tailor it to their unique requirements effortlessly. Whether it's adjusting settings, adding new features, or fine-tuning existing ones, the system makes it easy to make changes that best suit your program.“ April 23, 2024 JB Jacob B Clinical DirectorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “These glitches repeatedly disrupted our clinical workflow, created documentation risks, and undermined our confidence in the platform.“ May 29, 2025 JB Jacob B Clinical DirectorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “I liked the dashboard "To-do" list feature, it was one of the redeemable features of Alleva.“ May 29, 2025 JB Jacob B Clinical DirectorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “This created additional work for staff and impacted patient care. Despite submitting both written and verbal reports of these issues, meaningful action was not taken.“ May 29, 2025 HE Heather E Lead TherapistMental Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “It is not difficult to learn the different things that are offered on the site.“ October 14, 2025 JB Jacob B Clinical DirectorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “At times, responses from support leadership felt confrontational or patronizing, which added unnecessary stress to already urgent technical issues.“ May 29, 2025 ## Showing most helpful reviews Showing 1-25 of 282 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bobby C. Executive Director Mental Health Care Used the software for: 6-12 months ### "Alleva is the Bomb!" March 7, 2024 5.0 Top tier. Love utilizing it. Makes all our jobs easier and can’t say enough about the staff assigned to our account. Amazing people. Pros Aleeva is very seamless to use. The functionality and organization is top tier. The staff is one of the best staff’s I have ever worked with. Always there to help and improve the experience. Cons Cost, but we are happy to pay more for Aleeva. Reason for choosing Alleva Better support and functionality. Can’t say enough great things about Aleeva and their team. Switched from [Zen Cart](https://www.capterra.com/p/145901/Zen-Cart/) Better product, better customer service. Review Source Response from Alleva March 8, 2024 Hi Bobby, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. MA Misty A. Compliance Director Hospital & Health Care Used the software for: 2+ years ### "Alleva is the best out there" April 23, 2024 5.0 Pros I have been working with and utilizing Alleva software for the past 5 years. Alleva has the best customer service, Alleva is always available when you need them. If you need something fixed, a report built, a feature added they are always right their to help. Alleva can be customized to fit your needs and our facility loves that. Very user friendly and ease of use for the end user. As a Rehab Admin I can support my staff with all their needs in updating items to make their job easier. Cons When big updates are pushed out the system can get glitchy but Alleva support is always right there to trouble shoot it with you. Alternatives considered [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Reason for choosing Alleva The people connected with Alleva. When looking for a new system we were looking to truly have a partnership and we have that with Alleva. Switched from [Bluestreak](https://www.capterra.com/p/163167/Bluestreak/) needed a more robust system. Something that had Medical and Clinical items to complete what we needed. Review Source Response from Alleva June 27, 2024 Hi Misty, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. EM Emily M. Administrative assistant Hospital & Health Care Used the software for: 6-12 months ### "Bad experience" January 8, 2025 1.0 I would not recommend this product to anyone. It’s expensive, rarely works as it should, business seems careless Pros Alleva could be a good product but there’s so many basic issues. They decide to prioritize new features rather than fixing all the bugs and glitches we all experience. Cons There’s honestly too many to count. Our company is consistently billed inappropriately, it feels like a scam. Constantly logged out when trying to load things. When new features come out, poorly communicated. The build experience and handoffs to different people could be done so much smoother but they seem lost. Have had conversations with leadership at Alleva and always get told standard responses and it seems they don’t actually care about our business and their customers, they just want the paycheck. Review Source KL Kevin L. Utilization and review Mental Health Care Used the software for: 6-12 months ### "Alleva is Amazing" March 5, 2024 5.0 As a UR Quality Compliance guy, I really enjoyed the flexability, support and calendaring and reports. Pros Flexibility and support. I also love that it web based and completely confident Cons The colors of the screen. Otherwise, eveything else is great Alternatives considered [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) Reason for choosing Alleva Current functionality and freedom to choose Switched from [BestNotes](https://www.capterra.com/p/73807/BestNotes/) Modern functionality and massive supports. Ease of customize Review Source Response from Alleva March 6, 2024 Hi Kevin, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. KD Kailee D. Billing and Finance Hospital & Health Care Used the software for: 1-2 years ### "Alleva for the WIN" April 25, 2024 5.0 My experience has been wonderful. It's easy to use and stores our records great. Pros I like the ease of use of Alleva and how if I'm not sure how to do something their help section has instructions. Cons Sometimes it will log me out for not being active, but that's more a user thing than a con because that's important for HIPAA. Switched from [BestNotes](https://www.capterra.com/p/73807/BestNotes/) BestNotes was hard to handle and did not integrate with our billing sofeware Review Source Response from Alleva May 9, 2024 Hi Kailee, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. MD Monica D. RN Mental Health Care Used the software for: 6-12 months ### "Alleva Review" April 25, 2024 2.0 Overall poor. Searching for information is challenging. There are aspects of the system that seem to have been added with the intent of making charting easier, but are inappropriate to have in the system. eg. hypertensive, etc. in VS. The flow of the VS page is different than how nurses' are used to reading them. There is an order to how we document. Pros To be completely honest, there is not one aspect of Alleva that I like in comparison with other EMRs I have used. Cons I don't like that the prescription module and chart module do not integrate. When I am in one patient's prescription module, the chart patient does not change to reflect the prescription patient. Also our safety checks do not auto populate based on times due. I have sent several email help desk requests if anyone is interested in reviewing using my email. Switched from [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Administrative decision. I can not answer for why the switch was made. Review Source Response from Alleva May 2, 2024 Hi Monica, We're sorry to hear about your negative experience with Alleva. We would love to help turn this around for you.  Could you please contact our customer support team at: https://support.helloalleva.com/kb-tickets/new We will address the issues you are having immediately. Thank you for your feedback, and once again, we regret that you were not pleased with us. We hope to have a chance to make this right for you! ML Marie L. CEO Management Consulting Used the software for: 6-12 months ### "The BEST EMR/EHR on the Market!" June 13, 2024 5.0 I've been using Alleva EMR for a while now, and I must say it's been a game-changer for my practice! The system is intuitive and user-friendly, making it easy for me and my staff to navigate. The integration with other tools has also been seamless, and the support team has been responsive and helpful whenever we've needed them. Overall, Alleva EMR has increased our efficiency and productivity, allowing us to focus on what matters most - providing quality patient care. Highly recommend! Pros The customizable templates have streamlined our workflow, and the robust reporting features have improved our ability to track patient outcomes. Cons It used to have some hiccups but recently the new updates have been great! Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)[Sunwave](https://www.capterra.com/p/172475/Sunwave/)[BestNotes](https://www.capterra.com/p/73807/BestNotes/) Terrible customer service and they did not have the simplified insights that Alleva has. Review Source Response from Alleva June 18, 2024 Hi Marie, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. JT Jason T. Head of Schools Hospital & Health Care Used the software for: 2+ years ### "Alleva has helped our facility gain alignment and improve on insurance reimbursements" April 23, 2024 5.0 From the leadership to the trainers to ongoing support, Alleva is an outstanding product and one of the best decisions we have ever made. Pros The user interface is easy to train and facilitate best practices through. Cons The niche of healthcare that we operate in is unique and unlike a typical hospital. Some of the deployment needed to be customized. Alternatives considered [BestNotes](https://www.capterra.com/p/73807/BestNotes/) Reason for choosing Alleva User interface and the implementation team. Switched from [BestNotes](https://www.capterra.com/p/73807/BestNotes/) User interface and the ability to align a new team behind a new, leading, cutting edge product with nimble development opportunities. Review Source Response from Alleva June 27, 2024 Hi Jason, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. BS Brandon S. Business Development Mental Health Care Used the software for: Less than 6 months ### "Improve!! " April 26, 2024 3.0 Its Okay. I say okay because it really is easy to use but hard to use for certain components. I need help trying to figure out the telehealth component. Pros Some of alleva is really easy to use and then there is other parts that are hard. Cons Its not in depth on Mental Health treatment. Since using it, it is more on a Substance Abuse. The initial assessment, outside of the basic generic questions give no criteria there that helps meet the medical need for treatment component. If it could be tied into the guidelines for treatment and level of care recommendation it would make life way easier and make me like this question. Instead I have to dig deep and pull for information to find out what they're going through with mental health. You only have bare minimun questions for mental health assessment Alternatives considered [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Reason for choosing Alleva The same reason many people choose this product... Price Review Source Response from Alleva June 13, 2024 Thank you for taking the time to provide your feedback on Alleva EMR. We appreciate your insights and are sorry to hear that your experience hasn't fully met your expectations. Our team is continually working to enhance our platform, and your feedback helps us identify areas for improvement. We are currently exploring ways to integrate more in-depth mental health assessment questions and align them with established treatment guidelines. Thank you again for your feedback, Brandon. JD James D. Director of Impact, Assessment, and Learning Mental Health Care Used the software for: 2+ years ### "Review" August 30, 2022 4.0 Positive. Great customer service and great software as a whole. It is missing just a few key features/changes to go from 4 stars to 5 stars. Pros Majority of EHR's are archaic and outdated where you're fighting the system more than helping your clients. I appreciate that Alleva feels fresh and modern. Cons You can store your data in the system, but if you want to evaluate your data in the slightest it means you have to pay a LOT of extra money for that ability. There should be free tiers where you can dump your data so you can evaluate yourself, instead of having to pay money just to access your data to see some graphs. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing Alleva I can't remember the names of all that I researched, but ultimately chose Alleva due to the customer service. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Zoho was not HIPAA compliant. Review Source Response from Alleva June 27, 2024 Hi James, Thank you for the 4-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. nR natasha R. mental health therapist Mental Health Care Used the software for: 1-2 years ### "Verified User" April 23, 2024 4.0 I am pleased with simplity of Alleva and will continue use. Pros I appreciate the ease of use, scheduling and completing notes. Cons having two days of patients scheduling. Switched from [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) previous software was kipu, The ease of Alleva is much better. Review Source Response from Alleva April 26, 2024 Hi Natasha, Thank you for the 4-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. HE Heather E. Lead Therapist Mental Health Care Used the software for: 1-2 years ### "Alleva Review" October 14, 2025 4.0 Overall it is ok. It is definitely frustrating on the days it goes down or I lose information that has taken time to write. Pros Alleva overall is easy to navigate. It is not difficult to learn the different things that are offered on the site. Cons Alleva often times does not save my notes or other information inputted. This can be frustrating when you have done most of a group note (with 10+ attendees) and the information gets lost. Review Source JM Jared M. Primary Clinician Health, Wellness and Fitness Used the software for: 1-2 years ### "Alleva Review " April 24, 2024 5.0 Pros The scheduler feature in Alleva is a must have. Cons Alleva has the ability to mold our organizations experience to our needs. The updates can sometimes interrupt work flow though are necessary for the overall function of our company. Alleva utilizes many features in Chrome and can sometimes run slowly if the internet connection is not optimal. Review Source Response from Alleva June 13, 2024 Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. AT Amanda T. Lead Therapist Mental Health Care Used the software for: 1-2 years ### "Review for Alleva" August 31, 2022 3.0 Pros I like that certain sections are customizable, such as the Intake/BPS and Discharge Plan/Summary; that enables us to select the information that is most important and useful to us. The ability to create our own custom forms is also helpful, though it would be nice if there were more preset forms to choose from (particularly when it comes to assessments). Alleva's Scheduler is another very useful tool for us; I appreciate how we are able to enter notes through clicking on the appointment in the calendar, and how we are able to see when notes are completed based off the color of the appointment block. Cons One of the biggest features that is missing from this software is a dedicated assessments section. The only pre-built assessments available to us are the PHQ and GAD included in progress notes, and there is no place to view the results apart from going back into the note when it was completed. Having a repertoire of different assessments (e.g., PCL-5, A-DES, AQ, etc.) and a page that displayed results of successive assessments would be a big improvement. Another feature that could use improvement is the Treatment Plan. The layout of the treatment plan is needlessly complicated--each Goal is repeated over again before each Objective corresponding to it, and I have had many clients get confused or lose patience due to that formatting when trying to read through their treatment plan. The navigation on the website is also overly complicated, and it often takes several clicks to get to the page I want (i.e., for a client's medications: click clients, client list, desired client, clients, medications). Additionally, it seems as if the pre-built UR form draws its information from the prebuilt BPS, rather than from the one we have customized to work for our program. For this reason, we're currently just using a Note Template we designed in place of the actual UR form Alleva provides. This has also been our workaround for assessments, and one of the problems with this is that there is no way to utilize data from custom forms for the reports that can be built through Alleva Insights. Review Source Response from Alleva September 19, 2022 Hi Amanda, I want to thank you for taking the time to review Alleva. We are sorry to hear that you've had problems with the EMR. But your feedback will be very helpful to our product team. They are constantly making updates and improvements to the platform. We would love the opportunity to help your program better utilize Alleva in your workflow. If you'd be willing to reach out, one of our customer success managers will respond immediately. Go to: https://support.helloalleva.com/kb-tickets/new This will enable us to address the issues you are having. We are committed to the success of our customers. Thanks again for your feedback, and once again, we regret that you were not pleased with us. We hope to have a chance to improve your experience! KA Kilee A. Assistant Director of Operations Non-Profit Organization Management Used the software for: 1-2 years ### "Alleva is a GAMECHANGER in the mental health realm. " September 22, 2022 5.0 Love it. It has helped us to improve as an organization and meet licensing needs as well as provide a better platform to serve our clientele. We still are implementing it more and more into our practice as time goes on. Pros Alleva changed our organizations communications, case management, and documentation to be more complete, impactful, and managable. It has helped our therapists be more effecient and effective with their time and treatment of clients. It has helped us to become CARF accredited and meets all of our multiorganizational needs. Cons If there were or are any issues, then they get resolved promptly by the team at Alleva. Review Source Response from Alleva September 25, 2022 Hi Kilee, We love to hear that Alleva is helping to streamline your workflow! We believe that less time spent on charting and reporting means there's more time to spend with those in your care. Thank you for the important work you do and thanks so much for the positive review of our platform and for promoting Alleva. If you ever need help, please don't hesitate to reach out; we're always here. EO Eduardo O. counselor Health, Wellness and Fitness Used the software for: 1-2 years ### "Alleva making your business easier" April 23, 2024 5.0 I had a great experience with Alleva, I love learning and working with Alleva. It was easy and manageable to work with to tracking my clients treatment progression. Pros Alleva is helpful in managing the client charting and when their is a problem, help is always there to help you fix the problem. Cons Alleva can have an attitude, thats when I refer to Alleva as "Karen". Review Source Response from Alleva April 26, 2024 Hi Eduardo, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. CM Chris M. Director Of IT Hospital & Health Care Used the software for: Less than 6 months ### "Review of alleva: A great software product with excellent service" April 23, 2024 5.0 Pros I have been using alleva for a few weeks now and I am very impressed with its features and functionality. alleva is a software product that helps mental health professionals manage their practice, billing, and documentation. It has a great user interface that is easy to navigate and intuitive to use. It also has a lot of customization options to suit different needs and preferences. One of the best aspects of alleva is the onboarding team. They are very helpful and responsive, and they guide you through the setup process step by step. They also provide training sessions and webinars to help you learn how to use the product effectively. They are always available to answer any questions or issues you might have along the way. Another great aspect of alleva is the support team. They are very friendly and professional, and they resolve any problems or glitches quickly and efficiently. They also listen to feedback and suggestions from users and implement them in future updates. They make sure that the product is always running smoothly and meeting the expectations of the customers. Overall, I am very satisfied with alleva and I would highly recommend it to anyone looking for a software product that can help them manage their mental health practice. alleva has a great user interface, a superb onboarding team, and a stellar support team. They have their ducks in a row and they give confidence for a successful product. Cons However, alleva is not a perfect product. It has some drawbacks that might deter some potential customers. One of them is the cost. alleva is not a cheap software product. Review Source Response from Alleva June 27, 2024 Hi Chris, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. SH Sheena H. Clinical Supervisor Hospital & Health Care Used the software for: 2+ years ### "I am an Alleva Fan!" April 23, 2024 5.0 Pros I love the fact that Alleva is very user friendly. It is very easy for a new hire to learn the system, especially with the rollout of Alleva University. New hires have the ability to get familiar with the system before they even start! What I love the most is their customer service. They are readily available when we need them to address any issues and are willing to go above and beyond, creating teaching aids or having one on one meetings to walk through different tasks. Cons I have yet to identify an issue that Alleva cannot or will not address. Review Source Response from Alleva June 27, 2024 Hi Sheena, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. oS omnia S. Community Integration Mental Health Care Used the software for: 6-12 months ### "Review Feedback" April 24, 2024 4.0 Pros Organization of categories and tasks. Chart flow is easy to use and all in one space. Cons However, I wish it was ordered in what was recently posted and its replies as well instead of searching through to find replies. I wish there was appointment reminders. Review Source Response from Alleva June 13, 2024 Thank you for the 4-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. MM Michelle M. Director of Finance Non-Profit Organization Management Used the software for: Less than 6 months ### "My Review as Director of Finance" September 19, 2022 5.0 I feel comfortable with Alleva. User friendly. Pros I appreciate the training for set up, the consultant that we have met with on a weekly basis, the ease of navigation and the attractive formatting. Cons The Finance piece has not merged just yet. Review Source Response from Alleva September 20, 2022 Hi Michelle, Thank you so much for the 5-star review. We are so happy that you are pleased with the Alleva platform and have successfully incorporated it into your workflow. We are working hard to roll out new features and improve the user experience, so your feedback is valuable to us. Thanks again for taking the time to review Alleva EMR. mC mary C. Assistant Admin Individual & Family Services Used the software for: 2+ years ### "Daily Work on Alleva" April 23, 2024 5.0 My overall experience with Alleva is very positive. Pros Alleva is really easy to use. Beginners are able to navigate the system. Cons The cons would be not being able to email from the site. Review Source Response from Alleva June 27, 2024 Hi Mary, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. KS Kimberly S. Behavior Health Tech Mental Health Care Used the software for: 6-12 months ### "Alleva is easy to use" April 28, 2024 5.0 Pros Alleva allows everyone that needs to know something about a client, access to that information. Information is easy to edit, scheduling is easy, and downloading/accessing documents is easy. Cons Before completing Alleva University, some things were confusing. However, now having done the training, it is much easier to use. Review Source Response from Alleva May 9, 2024 Hi Kimberly, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. KA Karim A. Owner CEO Mental Health Care Used the software for: 2+ years ### "A real end user review " March 5, 2024 5.0 Very positive experience. I used Alleva when the company first started. And came back to Alleva last year. Pros Ease of use and customer service. Working with \[sensitive content hidden\] has been an absolute pleasure. They are knowledgeable, kind, and eager to help. Could not have done it without them. Cons Aspect ratio for patient photos. No color coding for LOC Alternatives considered [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Reason for choosing Alleva My previous experience with the software. Review Source Response from Alleva March 6, 2024 Hi Karim, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. DG David G. Mental Health Counselor Mental Health Care Used the software for: 1-2 years ### "The overall use of Alleva with Lokahi Treatment Centers. " April 25, 2024 5.0 My overall experience with alleva is excellent. Easy to learn and easy to work into our daily functioning. Pros Does functions for substance abuse well. Maintains info well. Cons Doesn't list medictions well. Needs to list medications better and track drug use better. Switched from [TheraScribe](https://www.capterra.com/p/163473/TheraScribe/) To become a more electronic based agency. Review Source Response from Alleva May 9, 2024 Hi David, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. JC Jaime C. School Therapist Supervisor Mental Health Care Used the software for: 1-2 years ### "Alleva for school based therapy" September 2, 2022 4.0 When COVID happened our agency needed an EHR and I'm glad Alleva was able to meet our needs so we could have virtual sessions with our clients. However, overall I do not like Alleva. Pros I like that the software is capable of many things and can be edited to fit each companies needs. I love that it autosaves everything. Cons I do not feel like this software is very user friendly. There are very many components that my agency does not use and so it's confusing to have to ignore so much of what is on our screen. I wish progress notes, assessments or treatment plans could be rejected by the supervisor and sent back with notes. I wish the default screen was just our clients, instead of the whole school. I wish parents didn't have to create a login in order to use the family portal. Review Source Response from Alleva September 19, 2022 Hi Jaime, We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. If you would reach out to our customer success department at: https://support.helloalleva.com/kb-tickets/new I believe we can help you to overcome the issues you described and better customize your experience on the platform. We'd appreciate the opportunity to improve our service. Thanks again. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.