# Page 10 | Alleva Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Alleva the right Electronic Medical Records solution for you? Explore 282 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/180899/Alleva/reviews

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Alleva

4.5 (282)

[View alternatives](https://www.capterra.com/p/180899/Alleva/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 10 - Reviews of Alleva

## Showing most helpful reviews

Showing 226-250 of 282 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AG

Angelina G.  
Therapist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "It is a great EHS"

April 26, 2024

5.0

Pros

I like that it is customizeable and user friendly.

Cons

I dislike being unable to go into charts from multiple sites by having to change sites and rejoining into the client list.

Review Source

Response from Alleva

May 1, 2024

Hi Angelina, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

KA

Karim A.  
Owner CEO  
Mental Health Care  
Used the software for: 2+ years

### "A real end user review "

March 5, 2024

5.0

Very positive experience. I used Alleva when the company first started. And came back to Alleva last year.

Pros

Ease of use and customer service. Working with \[sensitive content hidden\] has been an absolute pleasure. They are knowledgeable, kind, and eager to help. Could not have done it without them.

Cons

Aspect ratio for patient photos. No color coding for LOC

Alternatives considered

[Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)

Reason for choosing Alleva

My previous experience with the software.

Review Source

Response from Alleva

March 6, 2024

Hi Karim, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

EM

Eric M.  
Cultural Specialist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Alleva is great to work with."

March 11, 2024

5.0

I liked Alleva because of the security it has and how the tips are helpful if you need assistance.

Pros

I liked how everything is organized and fast speed.

Cons

Not much about dislikes at this moment. I have been using for a year now.

Review Source

Response from Alleva

March 13, 2024

Hi Eric, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

JB

James B.  
Health Service Tech  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "A great program for the company that I work for."

April 24, 2024

5.0

Overall just a simple program from my point of view.

Pros

It makes my job easier to get clients checked in. Really easy to navigate.

Cons

Sometimes the documents will erase what I am typing in. A minor inconvenience.

Review Source

Response from Alleva

April 25, 2024

Hi James, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

TF

Tatiana F.  
Therapist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Alleva is great!"

April 23, 2024

5.0

Has been very good getting integrated into this program

Pros

I like the ease of use and functionality and customizability.

Cons

There are frequent glitches. Some days the functions work, sometimes not.

Review Source

Response from Alleva

April 25, 2024

Hi Tatiana, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

JC

Jaime C.  
School Therapist Supervisor  
Mental Health Care  
Used the software for: 1-2 years

### "Alleva for school based therapy"

September 2, 2022

4.0

When COVID happened our agency needed an EHR and I'm glad Alleva was able to meet our needs so we could have virtual sessions with our clients. However, overall I do not like Alleva.

Pros

I like that the software is capable of many things and can be edited to fit each companies needs. I love that it autosaves everything.

Cons

I do not feel like this software is very user friendly. There are very many components that my agency does not use and so it's confusing to have to ignore so much of what is on our screen. I wish progress notes, assessments or treatment plans could be rejected by the supervisor and sent back with notes. I wish the default screen was just our clients, instead of the whole school. I wish parents didn't have to create a login in order to use the family portal.

Review Source

Response from Alleva

September 19, 2022

Hi Jaime, We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. If you would reach out to our customer success department at: https://support.helloalleva.com/kb-tickets/new I believe we can help you to overcome the issues you described and better customize your experience on the platform. We'd appreciate the opportunity to improve our service. Thanks again.

EM

Erin M.  
Clinical Director  
Mental Health Care  
Used the software for: 1-2 years

### "Good parts and frustrating parts"

September 21, 2022

4.0

They are communicative and it is an overall good system but has growth to do in order to become more user-friendly and allowing for more ease in documentation.

Pros

CRM and EMR communicate well together, the systems are neat, organized, and visually appealing with the ability to obtain metrics.

Cons

It is not the most user-friendly (or intuitive system) and sometimes requires a few extra steps in order to complete a task. There are things that could be simplified to allow a clinical user to have a better experience but these require back-end changes that seem slow or sometimes not possible to implement.

Review Source

Response from Alleva

September 25, 2022

Hi Erin, Thank you for taking the time to review Alleva. We appreciate you bringing the issues you've had to our attention. If you would reach out to our customer success department at: https://support.helloalleva.com/kb-tickets/new I believe we can help you to better customize your experience on the platform. We improve and fine-tune our product by relying on feedback like yours. Thanks for your continued patience as we strive to provide the best EMR platform so that treatment centers like yours can be successful.

CR

Caitlyn R.  
Client Coordinator  
Consumer Services  
Used the software for: Less than 6 months

### "Convenience!"

April 26, 2024

5.0

Pros

Its a lot more convenient, and so much less wasted paper and ink!

Cons

Im just not fond of change anyway. But its just better than the previous method we used

Review Source

Response from Alleva

May 9, 2024

Hi Caitlyn, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

jF

john F.  
CFO Clinician  
Individual & Family Services  
Used the software for: Less than 6 months

### "Excellent onboarding"

April 24, 2024

5.0

Like the product and looking forward to learning more

Pros

weekly meeting with rep regarding the reports and questions

Cons

Cost is expense but a good system. Several weekly support meetings her cancelled

Review Source

Response from Alleva

April 25, 2024

Hi John, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

MR

Molly R.  
Director  
Mental Health Care  
Used the software for: Less than 6 months

### "Please choose a different company "

November 1, 2023

1.0

Pros

No redeeming features I can identify. I really cannot advise against using this enough.

Cons

We felt the sales process was frankly deceptive. We encountered significant problems from day 1 of our implementation, and there was no willingness/ability to problem solve at all. Not a single issue we raised was addressed. We were told they were used to working with mental health programs, that the software would be tailored to our needs, and that the support team would be very available to troubleshoot and problem solve. None of this turned out to be the case.

Reason for choosing Alleva

The sales team made a compelling case that they could meet all of our needs. I had heard about someone with a bad experience. They assured us that was unique and a long time ago, and that the support team would be very responsive. They also added an "out" to our contract to show they were serious. Well, we ended up needing the out, but paid an implementation fee and several monthly payments (not sure what they were charging us for as they seem to have done almost no work except having an intern input some of our questionnaires). We had to switch to another EMR, which made our roll out significantly delayed and cost us a substantial amount.

Review Source

Response from Alleva

November 20, 2023

Hi Molly, We're sorry to hear about your negative experience with Alleva. We want our customers to love the ease and efficiency of our EMR. Your feedback is important to us; We would love to help turn this around. So if there is anything we can do to remedy this, please reach out to our customer support team at https://helloalleva.com/help-center or email your CSM.
Once again, we regret that your experience with Alleva is only one star. We hope to have a chance to make this right for you.

KS

Kiera S.  
Medical Director, Psychiatrist  
Hospital & Health Care  
Used the software for: 2+ years

### "Some pros and cons "

September 19, 2022

3.0

It works nicely for organizing the large volume of notes and documents. The functionality for medication management could use significant improvement.

Pros

UI looks nice, easy to find things, the tagging system is convenient, customization options are useful

Cons

The medication ordering options are constrained and difficult to use. It is not possible to modify the dose of a medication, it has to be completely discontinued and ordered again in another strength. It does not interface with medication dispensing systems like Pyxis. We cannot get labs to show up in the lab section because we use labcorp, so we have to upload them in documents and it is cumbersome. It can be glitchy sometimes, although this usually resolves with clearing cache. It doesn't have a mobile app so providers have to be near desktop at all times.

Review Source

Response from Alleva

September 22, 2022

Hi Kiera, Thanks for taking the time to write a review. We're happy to hear you like using our EMR. We're always looking to improve our product, so feedback like yours is valuable. If you would reach out to our customer success department at: https://support.helloalleva.com/kb-tickets/new I believe we can help you to better customize your experience on the platform. We'd appreciate the opportunity to improve our service. Thanks again.

JV

Jennifer V.  
Discharge Coordinator  
Mental Health Care  
Used the software for: 2+ years

### "Efficient and Reliable"

September 13, 2022

5.0

Pros

I like that everything is in one place and everything is self explanatory once you know what you are looking for.

Cons

When looking into the clients name, the documents will not pull up in order and i would have to refresh the page then go back to the documents. I alsop dont that that it would restart the entire chart when going back to the original window.

Review Source

Response from Alleva

September 19, 2022

Hi Jennifer! Thank you so much for the review. We appreciate the feedback and our support team will review your input. Let us know if we can help to improve your experience. Our customer service team is dedicated to your success.

EF

Elizabeth F.  
Office Manager  
Mental Health Care  
Used the software for: 1-2 years

### "Alleva EMR"

November 20, 2023

4.0

Overall Alleva is a great EMR system that allows our flow to work well.

Pros

I like the ease of use with being able to "build" the system to work for our practice in ways that we need.

Cons

Not all functions for our practice are able to be executed.

Review Source

Response from Alleva

November 20, 2023

Hi Elizabeth, Thanks so much for the positive review! It's so great to hear that you're finding it easy to configure the system to meet your program's needs. We appreciate you for taking the time to share your experience. We strive to provide the best platform possible and rely on your feedback. If you ever need assistance, do not hesitate to reach out here: https://helloalleva.com/help-center. Alleva

VR

Verified Reviewer  
Certified ADC, Alcohol & Drug Counselor, PR, MRTA  
Individual & Family Services  
Used the software for: 1-2 years

### "Easy to Use & Customize"

July 10, 2023

4.0

Good.

Pros

Ease of use

Cons

Several places to perform same functions.

Switched from

[BestNotes](https://www.capterra.com/p/73807/BestNotes/)

Cost

Review Source

Response from Alleva

July 12, 2023

Thank you for rating our customer support team 5 stars. It's good to hear that you find Alleva easy to use and customize.

CL

CaitlIn L.  
Lead Addiction Therapist  
Mental Health Care  
Used the software for: 1-2 years

### "Best EMR system"

August 31, 2022

5.0

It’s the best EMR system I’ve used in my career.

Pros

This system is easy to use, easy on the eyes, and has amazing customer support if needed. Allows for easy tracking of attendance, an amazing documentation system, simple UA system, appointment scheduling is a breeze, and the reporting tool is an absolute lifesaver for staying on top of census and caseload.

Cons

Inputting UA’s on the notes would be awesome

Review Source

Response from Alleva

September 25, 2022

Dear Caitlin, We want to thank you so much for your glowing review of Alleva! We appreciate the vital work you do and hope that our platform makes your job easier. We are passing on your recommendation (inputting UA's) to our product team. Watch for updated features and enhancements soon. Thanks again for promoting Alleva. If you ever need help, please don't hesitate to reach out; we're always here.

PS

Phaedra S.  
Family Therapist  
Mental Health Care  
Used the software for: Less than 6 months

### "Benefits of Using Alleva"

April 23, 2024

5.0

Pros

Features are easily accessible. You don't have to click several buttons to get to a tab to complete documentation

Cons

Sometimes it's taking a while to load and login in

Review Source

Response from Alleva

June 27, 2024

Hi Phaedra, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

VC

Victoria C.  
Direct Care Staff  
Mental Health Care  
Used the software for: Less than 6 months

### "It's useful"

April 23, 2024

5.0

Pros

It has many different tabs which make it easy to organize client information.

Cons

It does not load sometimes and tends to glitch out or not stay on the same screen.

Review Source

Response from Alleva

June 27, 2024

Hi Victoria, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

JAD

JA ANGEL D.  
Billing  
Mental Health Care  
Used the software for: 6-12 months

### "User Friendly"

April 25, 2024

5.0

I typically don't have any issues. I can easily navigate it and find what I need.

Pros

I find that it is easy to navigate between screens and features.

Cons

Not a fan of the template for chart notes.

Review Source

Response from Alleva

May 1, 2024

Hello JA ANGEL, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

KC

Kevin C.  
Director of Admin Operations  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Great Customer Service"

March 18, 2024

5.0

Pros

Alleva isn’t necessarily built for the work that we are doing, but the staff worked with us every step of the way to get Alleva to not only work for us, but they custom built several sections to help us get done what needed to be done.

Cons

We did have a struggle with our first representative, but once we got past that, and Alleva helped us navigate that, everything went smoothly.

Reason for choosing Alleva

Recommendation of others that were using Alleva for what we’re doing.

Review Source

Response from Alleva

March 19, 2024

Hi Kevin, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

MS

Melanie S.  
Program Dorector  
Individual & Family Services  
Used the software for: 2+ years

### "Program Director"

August 31, 2022

5.0

I use it every day and do not seem to have issues with the system

Pros

It’s not super complicated to use, it’s easy to schedule and add meds etc

Cons

I wish there were easier ways to combine notes and documents to files

Review Source

Response from Alleva

October 3, 2022

Hi Melanie, Thank you so much for the 5-star review. We are so happy that you are pleased with the Alleva platform and have successfully incorporated it into your workflow. We are working hard to roll out new features and improve the user experience, so your feedback is valuable to us. Thanks again for taking the time to review Alleva EMR. We appreciate all you are doing for those you serve.

DS

David S.  
Case Manager  
Mental Health Care  
Used the software for: 2+ years

### "My Alleva Experience "

August 30, 2022

3.0

Pros

I have no other experience with a platform such as Alleva, meaning I was trained on Alleva and have never used another EHR platform. As a result I find Alleva extremely user friendly, self explanatory and easy to navigate

Cons

Limited help/tutorial features make it challenging to train new staff on how to use the platform.

Review Source

Response from Alleva

June 27, 2024

Hi David, Thank you for the review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

JB

Jennifer B.  
Alcohol and Drug Counselor  
Individual & Family Services  
Used the software for: 6-12 months

### "I love Alleva"

August 31, 2022

4.0

Overall, Alleva is a good system. It is much better than Best Notes.

Pros

I like how it has to do tasks on the home screen.

Cons

I don't like how there are multiple ways of doing certain things. It gets confusing when training a new person to use software.

Switched from

[BestNotes](https://www.capterra.com/p/73807/BestNotes/)

Ease of use.

Review Source

Response from Alleva

October 3, 2022

Hi Jennifer, Thank you for taking the time to review Alleva. We are working hard to roll out new features and improve the user experience, so your feedback is valuable to us. Thanks for your continued patience as we strive to provide the best EMR platform so that treatment centers like yours can be successful.

RB

Ryan B.  
CEO  
Hospital & Health Care  
Used the software for: 6-12 months

### "Alleva"

September 19, 2022

4.0

In regards to just an EMR it’s good.

Pros

Intake through discharge can be tracked well. Forms can be accessed easily. Calendar is easy to use. Staff is fun to talk to.

Cons

There is no archive for pre admissions. No CMR. Difficult to gather data for RCM.

Reason for choosing Alleva

Na

Switched from

[Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)

KIPU was clunky and expensive and had no customer support.

Review Source

Response from Alleva

September 22, 2022

Hi Ryan, Thanks for taking the time to write a review. We're happy to hear you like using our EMR. We're always looking to improve our product, so feedback like yours is valuable. If you would reach out to our customer success department at: https://support.helloalleva.com/kb-tickets/new I believe we can help you to better customize your experience on the platform. We'd appreciate the opportunity to improve our service. Thanks again.

SF

Shelby F.  
Therapist  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "First Impressions"

August 31, 2022

3.0

Pros

I have been using this software for a little over a year now. Over all, I am enjoying the program, it is complicated at times but after playing with the program it has become easier to manage.

Cons

It is not very customizable. I was hoping that the software would be something to customize and make it our own.

Review Source

Response from Alleva

October 3, 2022

Hi Shelby, Thank you for taking the time to review Alleva. We appreciate you bringing the issues you've had to our attention. If you would reach out to our customer success department at: https://support.helloalleva.com/kb-tickets/new I believe we can help you to better customize your experience on the platform. We improve and fine-tune our product by relying on feedback like yours. Thanks for your continued patience as we strive to provide the best EMR platform so that treatment centers like yours can be successful.

DC

Denise C.  
Clinical Coordinator  
Mental Health Care  
Used the software for: 1-2 years

### "EHR Review"

September 26, 2022

4.0

Pros

Easy to use. Easy to schedule appointments and send out telehealth links.

Cons

Glitches quite often. I need to clear my browser regularly for appointment to populate.

Review Source

Response from Alleva

September 28, 2022

Hi Denise, thanks so much for taking the time to write a review! We are happy to hear that Alleva is easy to use. Your feedback will be shared with our support team. As far as the glitches go, please ensure you have a good connection to your internet and are not using any VPN that throttles speed. Here is an article that you can follow to ensure Chrome is running efficiently: https://support.helloalleva.com/internet-browser-issues. If you continue to have issues, please submit a ticket at https://support.helloalleva.com/kb-tickets/new with any issues that you are experiencing, and they will be happy to help!

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