# Page 2 | Alleva Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Alleva the right Electronic Medical Records solution for you? Explore 282 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180899/Alleva/reviews --- Alleva 4.5 (282) [View alternatives](https://www.capterra.com/p/180899/Alleva/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Alleva ## Showing most helpful reviews Showing 26-50 of 282 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jacob B. Clinical Director Hospital & Health Care Used the software for: 2+ years ### "Horrible Experience, Half-baked glitchy software, horrible customer service. " May 29, 2025 1.0 My experience with Alleva EMR was deeply disappointing, and could even be called exhausting. The persistent technical problems, slow and unreliable system, and unhelpful support response created ongoing challenges for our practice. I would caution others to consider these issues seriously before committing to Alleva. If you are looking for reliability, accountability, and responsive support, I suggest you evaluate alternative solutions carefully. This review is based solely on my documented experience as a customer and reflects my honest perspective. Pros I liked the dashboard "To-do" list feature, it was one of the redeemable features of Alleva. I wish more of their software was this usable. Cons 1\. Ongoing Technical Failures Throughout our contract, Alleva’s EMR consistently failed to perform as promised. The calendar feature was especially problematic, with appointment statuses unpredictably reverting from “complete” to “open” and scheduled times changing without reason. These glitches repeatedly disrupted our clinical workflow, created documentation risks, and undermined our confidence in the platform. 2. Ineffective and Dismissive Support Despite raising dozens of support tickets and spending hours on the phone (often with the same issues recurring), resolution was rarely achieved. Many responses from the support team were dismissive—defaulting to “user error” rather than investigating deeper. Even when I provided clear evidence, the burden was repeatedly placed on us to reproduce errors, and most tickets were closed without real solutions. 3. Unprofessional Communication At times, responses from support leadership felt confrontational or patronizing, which added unnecessary stress to already urgent technical issues. Even when backend problems were finally acknowledged by Alleva, communication about follow-up and remediation was lacking. 4. System Slowness and Lost Work The system was often slow, and data would sometimes be lost or not save correctly. This created additional work for staff and impacted patient care. Despite submitting both written and verbal reports of these issues, meaningful action was not taken. Switched from [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Cost was the main reason for the switch to Alleva Review Source CC Christina C. manager Program Development Used the software for: 6-12 months ### "Awesome is Alleva" November 24, 2025 5.0 Alleva has given our company the ability to have a great work flow. We are able to keep logs and be organized Pros Customer Support Staff and Workflow Patient Management Ease of Use Features Value for Money Alleva takes care of their customers Cons Sometimes Alleva is down and I cannot take notes. But that might be my internet also. either way Alleva works Review Source GC Gary C. Treatment Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Gary's review" October 20, 2025 4.0 Pretty good. However, it's sometimes slow and difficult to pull up. There's often times when I have access to email and internet, but not Alleva. Pros It's easy to navigate. Once a trainee is taught how to use the program, there's typically a period of having to revisit previously taught items; however, it seems to come easier with use over time. Cons Sometimes, it adds strange numbers and letters after using a period in our treatment plan reviews. This causes one to have to take time to go in and delete the EMR add-ons. It gets monotonous. Review Source TW Troy W. Admissions Director Medical Practice Used the software for: 1-2 years ### "I F-ING LOVE THIS SOFTWEAR" October 14, 2025 5.0 A plus grade, this is the best program I have use since becoming a counselor in 2013, it is like driving a brand new Tesla after having a 20 year old beater car. Pros It is so easy to use and navigate, I am able to find everything I need quick and I ESPECIALLY love the autosave, no matter what happens my information is always saved. Cons sometimes it glitches and it can be frustrating getting back to your spot, but that like literally only happened to me 1 time in 2 years of using it Review Source AM Asa M. Behavioral health technician Mental Health Care Used the software for: 6-12 months ### "Asa's Alleva Review " October 17, 2025 5.0 From training to running the program it has been easy and convenient for my job position. I was confident after my training. Pros The training was very informative as well as great for visual aid for learning the program. The videos were spot on for what i was hired for. Cons It was a lot at once sometimes. But when it came time to utilize the program i felt like i was comfortable. Review Source HE Heather E. Lead Therapist Mental Health Care Used the software for: 1-2 years ### "Alleva Review" October 14, 2025 4.0 Overall it is ok. It is definitely frustrating on the days it goes down or I lose information that has taken time to write. Pros Alleva overall is easy to navigate. It is not difficult to learn the different things that are offered on the site. Cons Alleva often times does not save my notes or other information inputted. This can be frustrating when you have done most of a group note (with 10+ attendees) and the information gets lost. Review Source BO Breanne O. Executive Assistant Hospital & Health Care Used the software for: 6-12 months ### "Streamlined and Reliable Billing Support" October 23, 2025 4.0 I’ve had a really good experience using Alleva for billing. It’s easy to navigate once you get familiar with it, and it keeps everything organized including claims, reports, and communication. Their support team has also been super responsive whenever I’ve had questions. Sometimes reports take a little longer to load than I’d like, but overall, it’s been a solid system that’s made our billing process much smoother. Pros Clean interface and easy-to-navigate dashboards Helpful customer support team Strong reporting and claims tracking tools Cons Occasional slow load times.. Limited flexibility in certain report filters.. Limited customization.. Review Source TC Terry C. Behavioral health tech Hospital & Health Care Used the software for: 1-2 years ### "10/10 it was great" October 9, 2025 5.0 10/10 I don't have much to compare it to but I know as a new user it worked above average I would say. Pros Fun and easy to use UI, it has networking and communication tools that simplify direct contact and information Cons Not much, random glitches here and there. I know we had a lot of issues with room changes when times would lapse. Review Source CB Chris B. Operations Director Mental Health Care Used the software for: 2+ years ### "The right EMR for your rehab." December 3, 2024 5.0 The platform has been reliable and fully featured enough to run multiple levels of care. The customer service experience is NEXT LEVEL! Pros It is super simple for my users interact with and it gives me great custom reporting on the back end. Cons The baked in CRM components are not fleshed out, but thankfully they integrate with other great CRM technology! Alternatives considered [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Reason for choosing Alleva The cost of Kipu was astronomical for a startup company. Review Source Response from Alleva December 9, 2024 Hi Chris, Thank you so much for the excellent review of Alleva. We appreciate you for taking the time to share your experience. We strive to provide the best platform so that treatment centers like yours can be successful. P.S. If you ever need help, please don't hesitate to reach out; we're always here. JB James B. Tech Health, Wellness and Fitness Used the software for: 1-2 years ### "Better than good enough" August 20, 2024 3.0 overall its good its a good product and it is always being update Pros Slow it often freezes in the middle of completing a job Cons Though it slow and freezes it is reliable Review Source Response from Alleva September 3, 2024 Hi James, Thank you for the review! We appreciate the work you do for those in need of care. Thank you for your feedback. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. LK Lynne K. Substance abuse counselor Non-Profit Organization Management Used the software for: Less than 6 months ### "Substance abuse counselor " August 27, 2024 5.0 use everyday for notes and so far so good Pros easy to use and easy to find what you are in looking in patients charts Cons That it would not run so slow sometimes and that it will freeze in middle of working Review Source Response from Alleva September 3, 2024 Hi Lynne, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. MM Manuel M. Staff member Alternative Medicine Used the software for: Less than 6 months ### "It's good but room for improvement." August 20, 2024 5.0 It's complicated at first but when you get the hang of it is real smooth. Pros It explains allot in alleva university in the tutorials. Cons In the explanation of videos would be better if interacted with the tutorial as in doing the actual work in the videos. Review Source Response from Alleva September 3, 2024 Hi Manuel, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. JM John M. COO Mental Health Care Used the software for: 1-2 years ### "Excellent " March 6, 2024 5.0 Overall 9 out of 10 I would give it a 10 out of 10 if it wasn’t for the glitches, even though they are a few and far apart. Pros The thing I like most about Alleva is that you can customize it without changing the functionality of the program. The software is very organized and very user-friendly. Also, \[sensitive content hidden\] assisted us with set up, and he was very professional, responded in a timely manner, and played a huge role in allowing us to become certified three days after purchasing the software. Cons Every once in a while, there are a few glitches. I have pointed them out with our customer. Care representative. Reason for choosing Alleva There are a few competitors in our industry, but their customer service is very poor and they’re baseline. Product requires a lot of work to become functional. The fact that Alleva is so responsive is a large contributor to our deciding factor. Review Source Response from Alleva June 27, 2024 Hi John, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. SM Stefani M. Director of Operations Mental Health Care Used the software for: 1-2 years ### "Mental health / Substance abuse Counseling review" April 23, 2024 5.0 In all our experience has been a good one. Again the account management team and support is always great. Pros I love their customer service. They are always available and willing to try to find a solution or help. The chat function is great. They are always coming up with improvements and they listen to our suggestions. Cons I wish we could view multiple programs at one time. Also, wish we could email directly with our external officer (working on this via the family portal now) Review Source Response from Alleva June 27, 2024 Hi Stefani, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. MD Monica D. RN Mental Health Care Used the software for: 6-12 months ### "Alleva Review" April 25, 2024 2.0 Overall poor. Searching for information is challenging. There are aspects of the system that seem to have been added with the intent of making charting easier, but are inappropriate to have in the system. eg. hypertensive, etc. in VS. The flow of the VS page is different than how nurses' are used to reading them. There is an order to how we document. Pros To be completely honest, there is not one aspect of Alleva that I like in comparison with other EMRs I have used. Cons I don't like that the prescription module and chart module do not integrate. When I am in one patient's prescription module, the chart patient does not change to reflect the prescription patient. Also our safety checks do not auto populate based on times due. I have sent several email help desk requests if anyone is interested in reviewing using my email. Switched from [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Administrative decision. I can not answer for why the switch was made. Review Source Response from Alleva May 2, 2024 Hi Monica, We're sorry to hear about your negative experience with Alleva. We would love to help turn this around for you.  Could you please contact our customer support team at: https://support.helloalleva.com/kb-tickets/new We will address the issues you are having immediately. Thank you for your feedback, and once again, we regret that you were not pleased with us. We hope to have a chance to make this right for you! NR Nohemy R. Program Director Mental Health Care Used the software for: 2+ years ### "Alleva Review " April 23, 2024 5.0 Pros The ease of learning and adaptability of this system is truly remarkable. From the moment I started using it, I was impressed by how intuitive and user-friendly it is. Whether you're a beginner or an experienced user, navigating the system is a breeze. What sets this system apart is its ability to be customized to fit specific needs. The flexibility it offers is unparalleled, allowing users to tailor it to their unique requirements effortlessly. Whether it's adjusting settings, adding new features, or fine-tuning existing ones, the system makes it easy to make changes that best suit your program. Cons While the system itself is user-friendly and easy to navigate, one potential drawback is the availability of the IT team for support. There have been instances where the team hasn't been readily available as promised, resulting in delays of a couple of days before getting back to users. Review Source Response from Alleva June 27, 2024 Hi Nohemy, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. KL Kevin L. Utilization and review Mental Health Care Used the software for: 6-12 months ### "Alleva is Amazing" March 5, 2024 5.0 As a UR Quality Compliance guy, I really enjoyed the flexability, support and calendaring and reports. Pros Flexibility and support. I also love that it web based and completely confident Cons The colors of the screen. Otherwise, eveything else is great Alternatives considered [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) Reason for choosing Alleva Current functionality and freedom to choose Switched from [BestNotes](https://www.capterra.com/p/73807/BestNotes/) Modern functionality and massive supports. Ease of customize Review Source Response from Alleva March 6, 2024 Hi Kevin, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. DC Derrick C. Clinician Mental Health Care Used the software for: 1-2 years ### "Alleva: Pros and Cons" April 24, 2024 3.0 Overall I haven't been impressed. I don't deal with Alleva on the back-end (finances, administration, etc.) but from what I have experienced, I've experienced more struggles than I have successes. Frankly, I feel that I have to work my job around my EMR instead of the EMR making my job easier. I want to be fair that I don't have the entire picture, but I would not recommend. Pros Alleva has some really cool customizable features. The user interface is aesthetically pleasing compared to other EMRs I've used in the past. Cons Really struggling to make Alleva work for my use. There are quite a few bugs (specifically with treatment plans) and features that are not intuitive and do not match with what we're looking for. It's tough to get support. Submitting a ticket is often challenging to get a response and when I get a response, typically the solution is 1. "You're not using it correctly and it is user error." and then when I take time out of my schedule to show screenshots, I get 2. "Yeah that's weird, we'll follow up on that." For example: "Hey only three out of the six objectives that I updated were saved when I updated my treatment plan." The response was "We only have record of three objectives updated." Additionally, it is often slow and/or buggy. Notes will not save which requires me to write the note elsewhere to copy and paste it back in when Alleva begins working again. Review Source Response from Alleva May 2, 2024 Hi Derrick, Thanks for taking the time to write a review. We're happy to hear you like using our EMR. We're always looking to improve our product, so feedback like yours is valuable. If you would reach out to our customer success department at: https://support.helloalleva.com/kb-tickets/new I believe we can help you to better customize your experience on the platform. We'd appreciate the opportunity to improve our service. Thanks again. KD Kailee D. Billing and Finance Hospital & Health Care Used the software for: 1-2 years ### "Alleva for the WIN" April 25, 2024 5.0 My experience has been wonderful. It's easy to use and stores our records great. Pros I like the ease of use of Alleva and how if I'm not sure how to do something their help section has instructions. Cons Sometimes it will log me out for not being active, but that's more a user thing than a con because that's important for HIPAA. Switched from [BestNotes](https://www.capterra.com/p/73807/BestNotes/) BestNotes was hard to handle and did not integrate with our billing sofeware Review Source Response from Alleva May 9, 2024 Hi Kailee, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. cM chris M. CFO Mental Health Care Used the software for: 2+ years ### "Solid option" April 23, 2024 4.0 Overall I'm satisfied. I feel like the innovation and development is pretty good. Pros The are strictly geared for mental health so it has a lot of relevant features Cons There seems to be a lot of glitchy bugs from time to time. I have therapists that notes disappear on them. Review Source Response from Alleva June 27, 2024 Hi Chris, Thank you for the 4-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. JT Jason T. Head of Schools Hospital & Health Care Used the software for: 2+ years ### "Alleva has helped our facility gain alignment and improve on insurance reimbursements" April 23, 2024 5.0 From the leadership to the trainers to ongoing support, Alleva is an outstanding product and one of the best decisions we have ever made. Pros The user interface is easy to train and facilitate best practices through. Cons The niche of healthcare that we operate in is unique and unlike a typical hospital. Some of the deployment needed to be customized. Alternatives considered [BestNotes](https://www.capterra.com/p/73807/BestNotes/) Reason for choosing Alleva User interface and the implementation team. Switched from [BestNotes](https://www.capterra.com/p/73807/BestNotes/) User interface and the ability to align a new team behind a new, leading, cutting edge product with nimble development opportunities. Review Source Response from Alleva June 27, 2024 Hi Jason, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. JC Joshua C. COO Mental Health Care Used the software for: 2+ years ### "Solid platform for outpatient and intensive outpatient practices" September 13, 2022 4.0 No real problems at all over the years that we've worked with Alleva. We're truly happy. Pros The flexibility and customization for the platform makes it a terrific option - particularly in light of the support and the willingness of the staff to create solutions on the fly. Cons Some of the continuity of the software is a little confusing - inability to access notes and attendance in programming from an intuitive place is an example. The inability for the scheduler to connect to an outside calendar such as Outlook creates a tremendous amount of extra work and communication problems with staff around scheduling. Lastly, the reporting function - or the inability to customize reports based on specific criteria can be confounding. Alternatives considered [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Reason for choosing Alleva Cost and customization. Review Source Response from Alleva September 16, 2022 Hi Joshua, thank you for your kind words. It's nice to hear you've enjoyed working with Alleva. We appreciate you taking the time to review the EMR, and your recommendations will be passed on to our product developers. Our scheduler integrates with Outlook and Google calendars. Additionally, with our with our Insights feature, you can create any report for every aspect of your business. We can help you make the most of the EMR with your program. For more help or to share any other suggestions you may have, reach out customer support team at https://support.helloalleva.com/kb-tickets/new. We would appreciate any additional feedback you could provide. Jacob B. Clinical Director Hospital & Health Care Used the software for: 2+ years ### "Started good, but went downhill fast " September 22, 2025 1.0 Poor, the company and it's leaders were very rude, unhelpful, and resorted to hostile communication with us when we attempted to address critical failures within the software. We were often told it was our fault, or that it was not within the limits of their software. The EMR was also ridiculously unstable, constantly giving "slow network" messages which were not in any way connected to our actual network. Our opinion of them changed very quickly when we witnessed the communication and dare I say hostile correspondence from their leadership. Pros To-Do list with Alleva was one of its best features, and is robust compared to many other softwares. Cons Features missing, billing reporting was a nightmare, treatment plans were complex and not user friendly, the costs changed and company was quick to threaten and retaliate when brought to their attention. Support was delayed or not helpful, we felt a huge burden was placed to us to "explain" how the software was behaving differently from what they could replicate. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Alleva Feature for cost, compatibility with peer support notes Switched from [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Kipu was horribly convoluted, while it had a robust billing system the overall GUI and functionality was cumbersome, required 10-15 clicks to get to everything. Kipu also was deceptive of their pricing. Starting with 2500 a month, and ending up costing well over 6,000 per month. Review Source PP Penny P. RN Mental Health Care Used the software for: 2+ years ### "A review" September 13, 2022 3.0 Poor. It is frustrating to have the system glitch multiple times a shift - screens not populating with data already entered, at least daily a message saying there is a loading error. Have to logout and log back in. When you are trying to get meds to 60 people and you have to keep doing this - its annoying. Pros The best I can say about Alleva is that it is serviceable. I am not a fan of the system. Cons It is difficult to teach new people how to navigate around Alleva. Whoever put together the program does not seem to have had any medical background. For instance, the screen that you record vital signs to has no logic to where the data appears. It is not user friendly to have blood pressure in one corner, pulse in a different spot, temperature somewhere else. The screens definitely need streamlining. The number of steps it takes to order and print lab requisitons is ridiculous. I wrote the instructions out for other people's use and I filled a page and a half with step-by-step process - and I printed small. Review Source Response from Alleva September 19, 2022 Hi Penny, We're sorry to hear about your negative experience with Alleva; that's definitely not what we want for our customers. We would love to help turn this around for you.  Reach out to our customer support team at: https://support.helloalleva.com/kb-tickets/new We'll be more than happy to help you with the issues you've experienced. Thank you for your feedback, and once again, we regret that you are not having the best experience. We hope to have a chance to make this right for you! CS Christy S. NP Hospital & Health Care Used the software for: 1-2 years ### "Alleva- don't waste your money -time consuming" September 27, 2022 1.0 Very poor rep support. Poor teaching methods. Unable to change templates once implemented. I'd give it zero stars if that was an available choice. Pros Calendar - that is all. Too many hidden screens. Too many clicks. Time consuming. Poor rep support. Cons Too time consuming. Too many clicks. Hard to change templates once implemented. Reps do not come out to teach in person. Poor teaching methods used prior to implementing Alleva. Medication documentation has too many clicks and many meds not available to click/enter. E- scribing does not cross over to MAR list. Do not recommend. Hidden screens snd hard to find different screens such as History/physical and Rx prescribing. Review Source Response from Alleva September 30, 2022 Hi Christy, We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. We assign a dedicated customer success manager to every account so we'd like to make sure you have access to the support you need. If you would reach out to our customer success department at: https://support.helloalleva.com/kb-tickets/new I believe we can help you to overcome the issues you described and better customize your experience on the platform. We'd appreciate the opportunity to improve our service. Thanks again. 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