# Page 2 | Alleva Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Alleva the right Electronic Medical Records solution for you? Explore 282 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180899/Alleva/reviews --- Alleva 4.5 (282) [View alternatives](https://www.capterra.com/p/180899/Alleva/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Alleva ## Showing most helpful reviews Showing 26-50 of 282 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jacob B. Clinical Director Hospital & Health Care Used the software for: 2+ years ### "Horrible Experience, Half-baked glitchy software, horrible customer service. " May 29, 2025 1.0 My experience with Alleva EMR was deeply disappointing, and could even be called exhausting. The persistent technical problems, slow and unreliable system, and unhelpful support response created ongoing challenges for our practice. I would caution others to consider these issues seriously before committing to Alleva. If you are looking for reliability, accountability, and responsive support, I suggest you evaluate alternative solutions carefully. This review is based solely on my documented experience as a customer and reflects my honest perspective. Pros I liked the dashboard "To-do" list feature, it was one of the redeemable features of Alleva. I wish more of their software was this usable. Cons 1\. Ongoing Technical Failures Throughout our contract, Alleva’s EMR consistently failed to perform as promised. The calendar feature was especially problematic, with appointment statuses unpredictably reverting from “complete” to “open” and scheduled times changing without reason. These glitches repeatedly disrupted our clinical workflow, created documentation risks, and undermined our confidence in the platform. 2. Ineffective and Dismissive Support Despite raising dozens of support tickets and spending hours on the phone (often with the same issues recurring), resolution was rarely achieved. Many responses from the support team were dismissive—defaulting to “user error” rather than investigating deeper. Even when I provided clear evidence, the burden was repeatedly placed on us to reproduce errors, and most tickets were closed without real solutions. 3. Unprofessional Communication At times, responses from support leadership felt confrontational or patronizing, which added unnecessary stress to already urgent technical issues. Even when backend problems were finally acknowledged by Alleva, communication about follow-up and remediation was lacking. 4. System Slowness and Lost Work The system was often slow, and data would sometimes be lost or not save correctly. This created additional work for staff and impacted patient care. Despite submitting both written and verbal reports of these issues, meaningful action was not taken. Switched from [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Cost was the main reason for the switch to Alleva Review Source CC Christina C. manager Program Development Used the software for: 6-12 months ### "Awesome is Alleva" November 24, 2025 5.0 Alleva has given our company the ability to have a great work flow. We are able to keep logs and be organized Pros Customer Support Staff and Workflow Patient Management Ease of Use Features Value for Money Alleva takes care of their customers Cons Sometimes Alleva is down and I cannot take notes. But that might be my internet also. either way Alleva works Review Source GC Gary C. Treatment Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Gary's review" October 20, 2025 4.0 Pretty good. However, it's sometimes slow and difficult to pull up. There's often times when I have access to email and internet, but not Alleva. Pros It's easy to navigate. Once a trainee is taught how to use the program, there's typically a period of having to revisit previously taught items; however, it seems to come easier with use over time. Cons Sometimes, it adds strange numbers and letters after using a period in our treatment plan reviews. This causes one to have to take time to go in and delete the EMR add-ons. It gets monotonous. Review Source TW Troy W. Admissions Director Medical Practice Used the software for: 1-2 years ### "I F-ING LOVE THIS SOFTWEAR" October 14, 2025 5.0 A plus grade, this is the best program I have use since becoming a counselor in 2013, it is like driving a brand new Tesla after having a 20 year old beater car. Pros It is so easy to use and navigate, I am able to find everything I need quick and I ESPECIALLY love the autosave, no matter what happens my information is always saved. Cons sometimes it glitches and it can be frustrating getting back to your spot, but that like literally only happened to me 1 time in 2 years of using it Review Source TC Terry C. Behavioral health tech Hospital & Health Care Used the software for: 1-2 years ### "10/10 it was great" October 9, 2025 5.0 10/10 I don't have much to compare it to but I know as a new user it worked above average I would say. Pros Fun and easy to use UI, it has networking and communication tools that simplify direct contact and information Cons Not much, random glitches here and there. I know we had a lot of issues with room changes when times would lapse. Review Source AM Asa M. Behavioral health technician Mental Health Care Used the software for: 6-12 months ### "Asa's Alleva Review " October 17, 2025 5.0 From training to running the program it has been easy and convenient for my job position. I was confident after my training. Pros The training was very informative as well as great for visual aid for learning the program. The videos were spot on for what i was hired for. Cons It was a lot at once sometimes. But when it came time to utilize the program i felt like i was comfortable. Review Source HE Heather E. Lead Therapist Mental Health Care Used the software for: 1-2 years ### "Alleva Review" October 14, 2025 4.0 Overall it is ok. It is definitely frustrating on the days it goes down or I lose information that has taken time to write. Pros Alleva overall is easy to navigate. It is not difficult to learn the different things that are offered on the site. Cons Alleva often times does not save my notes or other information inputted. This can be frustrating when you have done most of a group note (with 10+ attendees) and the information gets lost. Review Source BO Breanne O. Executive Assistant Hospital & Health Care Used the software for: 6-12 months ### "Streamlined and Reliable Billing Support" October 23, 2025 4.0 I’ve had a really good experience using Alleva for billing. It’s easy to navigate once you get familiar with it, and it keeps everything organized including claims, reports, and communication. Their support team has also been super responsive whenever I’ve had questions. Sometimes reports take a little longer to load than I’d like, but overall, it’s been a solid system that’s made our billing process much smoother. Pros Clean interface and easy-to-navigate dashboards Helpful customer support team Strong reporting and claims tracking tools Cons Occasional slow load times.. Limited flexibility in certain report filters.. Limited customization.. Review Source CB Chris B. Operations Director Mental Health Care Used the software for: 2+ years ### "The right EMR for your rehab." December 3, 2024 5.0 The platform has been reliable and fully featured enough to run multiple levels of care. The customer service experience is NEXT LEVEL! Pros It is super simple for my users interact with and it gives me great custom reporting on the back end. Cons The baked in CRM components are not fleshed out, but thankfully they integrate with other great CRM technology! Alternatives considered [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Reason for choosing Alleva The cost of Kipu was astronomical for a startup company. Review Source Response from Alleva December 9, 2024 Hi Chris, Thank you so much for the excellent review of Alleva. We appreciate you for taking the time to share your experience. We strive to provide the best platform so that treatment centers like yours can be successful. P.S. If you ever need help, please don't hesitate to reach out; we're always here. KP Kassie P. Administrator Hospital & Health Care Used the software for: 6-12 months ### "DO NOT USE" February 12, 2025 1.0 HORRIBLE. They are forcing our business who is a new and has no clients to continue to pay for services that haven’t even been completed Pros They made everything sound really great. Cons They tricked us into a contract claiming it was a quote Review Source MF Mark F. Primary Clinician-Therapist Mental Health Care Used the software for: 6-12 months ### "Therapist Appreciates the User Friendly Nature of Allevasoft" August 21, 2024 3.0 Very positive, very useful, and user friendly Pros Ease of use---This platform is easy to use for my needs. The calendar/scheduler is what I work off of more than the Tasks section. From section to section, the workflow for me is rather easy and uncomplicated. Cons Options and lack of versatility (which more options may be coming). Switched from [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) I did not make the switch as I am not in management Review Source Response from Alleva September 3, 2024 Hi Mark, Thank you for the review! We appreciate the work you do for those in need of care. Thank you for your feedback. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. AM Allison M. Director or UR Mental Health Care Used the software for: Less than 6 months ### "The Raleigh House" August 22, 2024 3.0 \[sensitive content hidden\] have been absolutely incredible to work with and have given so much time and patience to our issues. They are both incredibly knowledgeable about the product and a pleasure to work with. \[sensitive content hidden\], in particular, goes above and beyond to make sure that we can function as a facility when things go awry. This has included building forms for us on an airplane while he flew to another account. He is a valuable asset to the success of your product. Pros It is conceptually a good product and has a pleasing aesthetic Cons I have spent an incredible amount of time building custom forms and intakes that have inevitably broken and had to be rebuilt several times causing massive data losses. The UR module is under developed and begs the input from URs to make it more functional to the department. Switched from [BestNotes](https://www.capterra.com/p/73807/BestNotes/) Could not interface with medical billing or UR Review Source Response from Alleva September 3, 2024 Hi Allison, Thank you for the review! We appreciate the work you do for those in need of care. Thank you for your feedback. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. LK Lynne K. Substance abuse counselor Non-Profit Organization Management Used the software for: Less than 6 months ### "Substance abuse counselor " August 27, 2024 5.0 use everyday for notes and so far so good Pros easy to use and easy to find what you are in looking in patients charts Cons That it would not run so slow sometimes and that it will freeze in middle of working Review Source Response from Alleva September 3, 2024 Hi Lynne, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. GB Greg B. counselor Mental Health Care Used the software for: 6-12 months ### "Alleva use" August 20, 2024 5.0 I am still a novice but I do find it easy to navigate Pros Ease of use. This is my first go-around with computer systems in my life. I was going to retire, but now, I am finding the knowledge to be very important in my life. Cons Freezes up from time to time. There was one time that the system crashed for a couple of days Review Source Response from Alleva September 3, 2024 Hi Greg, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. ML Marie L. CEO Management Consulting Used the software for: 6-12 months ### "The BEST EMR/EHR on the Market!" June 13, 2024 5.0 I've been using Alleva EMR for a while now, and I must say it's been a game-changer for my practice! The system is intuitive and user-friendly, making it easy for me and my staff to navigate. The integration with other tools has also been seamless, and the support team has been responsive and helpful whenever we've needed them. Overall, Alleva EMR has increased our efficiency and productivity, allowing us to focus on what matters most - providing quality patient care. Highly recommend! Pros The customizable templates have streamlined our workflow, and the robust reporting features have improved our ability to track patient outcomes. Cons It used to have some hiccups but recently the new updates have been great! Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)[BestNotes](https://www.capterra.com/p/73807/BestNotes/)[Lightning Step](https://www.capterra.com/p/223862/Lightning-Step-Suite/) Terrible customer service and they did not have the simplified insights that Alleva has. Review Source Response from Alleva June 18, 2024 Hi Marie, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. LS Lois S. LPN Mental Health Care Used the software for: Less than 6 months ### "Awesome Alleva" August 22, 2024 5.0 Great, ease of use, geting help is easy and great tool for completing my work Pros User friendly and communication when needing help is excellent Cons I can't think of any thing I can say that is didn't like Switched from [ICANotes](https://www.capterra.com/p/17102/ICANotes/) Company did it, I did not have a say. I'm an employee Review Source Response from Alleva September 3, 2024 Hi Lois, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. JL Jeannette L. Assistant Director of Operations Hospital & Health Care Used the software for: 2+ years ### "Alleva Review" March 7, 2024 3.0 I like using the EMR and look forward to more options and updates to the system. The customer service is sometimes hard to get ahold of, but they do make up for that with efforts in assisting with any problems Pros I like that it is user friendly. I also like that Alleva is responsive to our requests. If they can make something function better, then they will do it. Cons It is sometimes hard to get a response from customer service. Also, some work needs to be done in the medical department Review Source Response from Alleva June 27, 2024 Hi Jeannette, Thank you for the review. We appreciate the work you do for those in need of care. We appreciate the feedback so we can improve in the future. If there's anything we can do for you, please don't hesitate to reach out. MM Manuel M. Staff member Alternative Medicine Used the software for: Less than 6 months ### "It's good but room for improvement." August 20, 2024 5.0 It's complicated at first but when you get the hang of it is real smooth. Pros It explains allot in alleva university in the tutorials. Cons In the explanation of videos would be better if interacted with the tutorial as in doing the actual work in the videos. Review Source Response from Alleva September 3, 2024 Hi Manuel, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. CB Cody B. Program Manager Health, Wellness and Fitness Used the software for: 2+ years ### "An EMR you can trust" April 23, 2024 4.0 I've worked with many EMR's in the past and I can say hands down that you guys have been the best company i've ever worked for it's easy to manage easy to train people and the cost is not nearly as high as other competitors hands down best EMR I've ever had. Pros Alleva Makes it easier when it comes to documentation for each individual client, the layout of the page makes it easier to find anything necessary to help you document things properly as well as being able to modify anything on your personal or leave a page. Cons My least favorite thing unfortunately I would have to come back to this one because I can't say at this time that I actually have something I dislike about you guys Reason for choosing Alleva My whole team already knew how leave it worked so it was easier for us to use it as well as the layout is more customizable that we can gear it towards our business. Review Source Response from Alleva June 27, 2024 Hi Ann, Thank you for the 4-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. MA Misty A. Compliance Director Hospital & Health Care Used the software for: 2+ years ### "Alleva is the best out there" April 23, 2024 5.0 Pros I have been working with and utilizing Alleva software for the past 5 years. Alleva has the best customer service, Alleva is always available when you need them. If you need something fixed, a report built, a feature added they are always right their to help. Alleva can be customized to fit your needs and our facility loves that. Very user friendly and ease of use for the end user. As a Rehab Admin I can support my staff with all their needs in updating items to make their job easier. Cons When big updates are pushed out the system can get glitchy but Alleva support is always right there to trouble shoot it with you. Alternatives considered [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Reason for choosing Alleva The people connected with Alleva. When looking for a new system we were looking to truly have a partnership and we have that with Alleva. Switched from [Bluestreak](https://www.capterra.com/p/163167/Bluestreak/) needed a more robust system. Something that had Medical and Clinical items to complete what we needed. Review Source Response from Alleva June 27, 2024 Hi Misty, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. MD Monica D. RN Mental Health Care Used the software for: 6-12 months ### "Alleva Review" April 25, 2024 2.0 Overall poor. Searching for information is challenging. There are aspects of the system that seem to have been added with the intent of making charting easier, but are inappropriate to have in the system. eg. hypertensive, etc. in VS. The flow of the VS page is different than how nurses' are used to reading them. There is an order to how we document. Pros To be completely honest, there is not one aspect of Alleva that I like in comparison with other EMRs I have used. Cons I don't like that the prescription module and chart module do not integrate. When I am in one patient's prescription module, the chart patient does not change to reflect the prescription patient. Also our safety checks do not auto populate based on times due. I have sent several email help desk requests if anyone is interested in reviewing using my email. Switched from [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Administrative decision. I can not answer for why the switch was made. Review Source Response from Alleva May 2, 2024 Hi Monica, We're sorry to hear about your negative experience with Alleva. We would love to help turn this around for you.  Could you please contact our customer support team at: https://support.helloalleva.com/kb-tickets/new We will address the issues you are having immediately. Thank you for your feedback, and once again, we regret that you were not pleased with us. We hope to have a chance to make this right for you! JM Jared M. Primary Clinician Health, Wellness and Fitness Used the software for: 1-2 years ### "Alleva Review " April 24, 2024 5.0 Pros The scheduler feature in Alleva is a must have. Cons Alleva has the ability to mold our organizations experience to our needs. The updates can sometimes interrupt work flow though are necessary for the overall function of our company. Alleva utilizes many features in Chrome and can sometimes run slowly if the internet connection is not optimal. Review Source Response from Alleva June 13, 2024 Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. DC Derrick C. Clinician Mental Health Care Used the software for: 1-2 years ### "Alleva: Pros and Cons" April 24, 2024 3.0 Overall I haven't been impressed. I don't deal with Alleva on the back-end (finances, administration, etc.) but from what I have experienced, I've experienced more struggles than I have successes. Frankly, I feel that I have to work my job around my EMR instead of the EMR making my job easier. I want to be fair that I don't have the entire picture, but I would not recommend. Pros Alleva has some really cool customizable features. The user interface is aesthetically pleasing compared to other EMRs I've used in the past. Cons Really struggling to make Alleva work for my use. There are quite a few bugs (specifically with treatment plans) and features that are not intuitive and do not match with what we're looking for. It's tough to get support. Submitting a ticket is often challenging to get a response and when I get a response, typically the solution is 1. "You're not using it correctly and it is user error." and then when I take time out of my schedule to show screenshots, I get 2. "Yeah that's weird, we'll follow up on that." For example: "Hey only three out of the six objectives that I updated were saved when I updated my treatment plan." The response was "We only have record of three objectives updated." Additionally, it is often slow and/or buggy. Notes will not save which requires me to write the note elsewhere to copy and paste it back in when Alleva begins working again. Review Source Response from Alleva May 2, 2024 Hi Derrick, Thanks for taking the time to write a review. We're happy to hear you like using our EMR. We're always looking to improve our product, so feedback like yours is valuable. If you would reach out to our customer success department at: https://support.helloalleva.com/kb-tickets/new I believe we can help you to better customize your experience on the platform. We'd appreciate the opportunity to improve our service. Thanks again. cM chris M. CFO Mental Health Care Used the software for: 2+ years ### "Solid option" April 23, 2024 4.0 Overall I'm satisfied. I feel like the innovation and development is pretty good. Pros The are strictly geared for mental health so it has a lot of relevant features Cons There seems to be a lot of glitchy bugs from time to time. I have therapists that notes disappear on them. Review Source Response from Alleva June 27, 2024 Hi Chris, Thank you for the 4-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR. Jacob B. Clinical Director Hospital & Health Care Used the software for: 2+ years ### "Started good, but went downhill fast " September 22, 2025 1.0 Poor, the company and it's leaders were very rude, unhelpful, and resorted to hostile communication with us when we attempted to address critical failures within the software. We were often told it was our fault, or that it was not within the limits of their software. The EMR was also ridiculously unstable, constantly giving "slow network" messages which were not in any way connected to our actual network. Our opinion of them changed very quickly when we witnessed the communication and dare I say hostile correspondence from their leadership. Pros To-Do list with Alleva was one of its best features, and is robust compared to many other softwares. Cons Features missing, billing reporting was a nightmare, treatment plans were complex and not user friendly, the costs changed and company was quick to threaten and retaliate when brought to their attention. Support was delayed or not helpful, we felt a huge burden was placed to us to "explain" how the software was behaving differently from what they could replicate. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Alleva Feature for cost, compatibility with peer support notes Switched from [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/) Kipu was horribly convoluted, while it had a robust billing system the overall GUI and functionality was cumbersome, required 10-15 clicks to get to everything. Kipu also was deceptive of their pricing. Starting with 2500 a month, and ending up costing well over 6,000 per month. Review Source Similar Products Featured