Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
TextExpander is a typing productivity tool that helps sales teams manage recurring writing tasks, create and share email and note templates, and more. Reach more prospects faster and more effectively while personalizing each message.
Provider
TextExpander
Located In
United States
Foundation
2003
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS
Training
Documentation, Live Online, Webinars, Videos
Support
Chat, Knowledge Base, Email/Help Desk
Keep your whole team communicating efficiently and with consistent language. Share messaging snippets, signatures, and descriptions with everyone who works on projects with you.
Content Source: TextExpander
Based on other buyer's searches, these are the products that could be a good fit for you.
TextExpander Reviews
Pros
I love how I can use it for email, texting, and our website's chatbot. They're also super easy to share with teammates and customize.
TextExpander is the best kind of productivity tool -- simple, powerful, and highly customizable. It does everything you would hope it does, without being too clunky or complicated.
A super hero on the help desk, this app allows me to communicate effectively.
My response time to my customers was beyond outstanding. It truly helps me since I am not a perfect, speedy typist and has taken the anxiety out of quickly responding.
Cons
I have lost so much time because of this and this happens multiple times a day. Constant errors make this application useless, there is better options out there.
I find it quite difficult to use on my phone as I have to toggle to another keyboard to use it. There is also a delay in having new snippets available on the phone after I create them on my computer.
My least favorite thing about TextExpander is it will occasionally shut down mid note, losing everything I have written. This can lose me 15 minutes at most each time it happens.
I find it annoying if I don't turn it off and something comes up.
Most Recent Video User Review for TextExpander
SEE ALL VIDEO REVIEWSI love TextExpander (and you will too!)
Chris T.
"Highly Impressive Software. Huge Time Saver."
Overall: Here are some examples of how I use it. EMOJIS I use a prefix of "::", followed by the name of the emoji. This quickly inserts the emoji without me needing to look it up online on a copy/paste site. URLs I use a prefix of "//" followed by a three-letter abbreviation for a website. Then I give myself a few options in a dropdown of which page I want to visit. For example, "//esc" is for my website, escapecreative.com. There are a few WordPress admin pages I visit regularly, to check reports, sales, customers, write blog posts, etc. I type the snippet, hit the down arrow to go through the page options, then hit ENTER, and it automatically enters the URL in the browser, and navigates there. HTML/CSS CODE I've created a handful of snippets that output common code I use. I'm a WordPress developer, so I'm constantly writing code. I've setup prefixes for each language. For example, "html.form" outputs the general form markup with all the common form fields. "css.animation" outputs the animation keyframes. EMAIL TEMPLATES I also use it for support. I have a few standard email responses I send. With TextExpander, I can open a template, type in a few 'fill in the blank' fields to customize it, and then insert the customized version. Super efficient, while still being very personable.
Pros: Bottom Line: It saves me A TON of time during the work day. Snippets are easy to create. They're also easy to duplicate so you can mass produce them. And, they're easy to delete, so I actually create quite a few "one-off" snippets with common words/phrases for a current project I'm working on. Snippets can be simple or complex. A "::smile" can output a smile emoji. Or you can create a "//url" that gives you a dropdown of the 5 most common pages you visit on a particular site. Choose the page you want. And have the ENTER key automatically pressed by TextExpander when the snippet runs. The whole app runs smoothly, in the background. On a Mac, you can access it from the dock, the menu bar or hide it completely (but still use it). You can also quickly enable/disable it (like I did for this review so I could include example snippets that I use... without them being expanded ;-)
Cons: My only gripe thus far is that they don't have an Android app. I'd love to use this on my phone, because typing on a phone is even more time consuming than on a computer. But the Mac app itself... I honestly can't think of a single downside.
"TextExpander - Time saved is money saved"
Overall: TextExpander is worth it to me and my team (and it will be to you) if you spend a lot of time typing on a computer and often type the same thing repeatedly. If your time is valuable, then it easily pays for itself with the time it saves.
Pros: TextExpander works practically anywhere you enter text. It saves a lot of time when you have to type out the same/similar things in your job. There are many creative uses for it. For example, I use the snippet .d to type today's date. So I don't have to write out the date manually. This is just one example, but think of the time you save if you get a whole team of employees to use TextExpander to automate repetitive text. It will save you time if you integrate it into your workflow It's easy to set up, understand, and add new snippets.
Cons: Nothing, really. It does exactly what I want it to - it's so simple that I haven't found any bugs or anything.
"Errrors every day "
Overall: This would be great if the application worked more consistently but I have errors everyday where all my work gets erased. Its killing my job performance because I rely so much on this application
Pros: I like the application when it works but this is rare.
Cons: The fact that it errors almost everyday. All my work gets erased and I have to restart! I have lost so much time because of this and this happens multiple times a day! Constant errors make this application useless, there is better options out there
"Best investment"
Overall: 12/10 would recommend! This is truly the best tool and investment. Yes, while some specific softwares have shortcuts, snippets, macro, or templates built into the their tool already for example: Confluence, Kustomer, or Zendesk, the great thing about TextExpander is the ability to use it for text box in any application.
Pros: LOVE textexpander. It is easily one of my favorite tools amongst all of the software we used. For Operations, we often retype a lot of the same phrases when responded to customers. This tool has saved our entire team so much time. My favorite feature is that you can create personal expanders or expanders for the entire team to access.
Cons: Not sure if it was an Admin permissions issue, but for a while I could not create the text expanders directly in the app. Luckily, you can see sign into their online website and I was still able to make new personal text expanders that way.
"TextExpander saves lots of time and eases the mundane nature of repetitive tasks "
Overall: So far TextExpander has changed they way I work, and has helped me to increase my productivity by saving me hours of typing time.
Pros: I love the fact that I no longer have to type out long sentences that I use to describe tasks daily. It's a lifesaver when making frequent time entries or drafting similar documents. I also love that I can create personal snippets that are just for my use outside of the snippets shared by the team.
Cons: I think the interface could be a bit more modern but that doesn't affect usage at all. its very easy to use and you hardly ever have to open the window once you have it set up.