Smile Software

TextExpander


4.5 / 5
9 reviews

Who Uses This Software?

Busy teams who need consistent and accurate outbound messaging, data-entry, and written communication with customers and clients. Increase team productivity by removing those repetitive writing tasks.


Average Ratings

9 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $7.96/month/user
  • Pricing Details
    20% Discount with annual pricing. Monthly pricing also available.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online

Vendor Details

  • Smile Software
  • smilesoftware.com/
  • Founded 2003
  • United States

About TextExpander

TextExpander boosts team productivity by cutting the repetitive typing that creeps into every task. A quick shortcode while typing drops in the necessary language to send to clients and customers. In the words of your best writer, gather the knowledge of your most experienced staff in a quick-access knowledge base of reusable emails, prose, and messaging. TextExpander keeps your whole team communicating consistently and accurately.


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TextExpander Features

  • Collaboration
  • Database Creation
  • Document Creation
  • File Sharing
  • Notes Management
  • Office Suite
  • Presentation Tools
  • Project Management
  • Task Management
  • Team Chat

TextExpander Reviews Recently Reviewed!


TextExpander is quality of life app

Mar 20, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ease of use.

The learning curve is minimal.

I love that the new update allows better visualization of snippet components.

Cons: I'd like it to be a little easier to organize snippets into groups as you're making new ones and know which group your new snippet is going.

Overall: As a veterinarian, a lot of my work is entering physical exam findings on every patient as well as providing specific instructions for discharge and home care for patients. Anything I type more than once can quickly and easily be made into a snippet. There's nothing more satisfying than having a very long, detailed set of instructions populate in my document with a few keystrokes and a snappy little sound to tell me TE has been hard at work!

Capterra loader

HUGE time and sanity saver

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have dozens of text shortcuts I use on a daily and weekly basis. Everything from long URLs, to common answers to customers, to my brand hex code colors, to specific HTML code I use regularly. It's saved me literally dozens of hours fumbling to find the same answers to questions. SO easy to use.

Another nice feature is the syncing between the Mac and iPhone. I'm able to access snippets on my iPhone when replying to clients on the go.

Cons: It's well-built, can't think of a single thing that's missing. They even include the stats of how many times a snippet is used and how much time saved.

TextExpander Teams

Dec 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
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Pros: I really like how teams allows us to share snippets with the team. It saves a tremendous amount of time when you take redundant text you type frequently and make it happen in the blink of an eye.

The ability to create small forms and fields for yourself is also tremendously beneficial.

Cons: This isn't really a reflection on the company or the software. But you have to get yourself into the mindset of recognizing when there are repetitive bits of text you are typing and how you could leverage this tool otherwise its value is dubious. It is what you make it essentially.

Time saver, but gets bogged down sometimes

Nov 29, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that you can have your own personal text expanders, and separate groups. It's scaled very well as our headcount has grown from 300 to 900 in the last 2 years. I use it all day, saves time and your fingers. Works well across websites, gmail, and other software.

Cons: Sometimes it stops working and when I enter the abbreviation, it pastes the last thing in my clipboard instead of entering the phrase.

Also, in gmail, the text expanded phrase can appear as a dark purple text instead of black, but this is fixed if you highlight and select "remove formatting" in gmail.

Support is NON-EXISTENT

Apr 11, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
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Pros: I love Text Expander, however it has not been working for over a month and I have not been able to get any support from Text Expander to rectify the issue.

When functional, it is a great time saver.

Cons: Lack of Support or number to call to get help with issues.

It also can be tricky to have a functional snippet short-hand that doesn't negate normal typing.

Overall: I used to love it. NOW I am pretty upset with TEXT EXPANDER and at the moment, wouldn't recommend it to anyone. There's literally no support, you are just sent an email that tells you to check out their blog.

Text Expander is the BEST

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love how text expander makes my life so much easier. Things I type all the time at work now can just type a code for, it is literally so helpful.

Cons: I have nothing negative to say about textexpander

Very useful product

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
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Pros: I love the software.

I use it every single day

its very help to just write few characters and then get the whole sentence populated.

Cons: I like it a lot. It is very helpful to me.

TextExpander

Jan 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: I did not know about this software until entering the workforce. It is amazing! Such a time saver. I wish I had known about it in college, especially for running organizations and sending lots and lots of emails.

Cons: I have not run into any issues or challenges with this software.

Capterra loader

Complicated and hard to fit into workflow

Nov 20, 2018
3/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The promise of textexpander is great. Whatever repetitive tasks you have may be automated by creating templates of what text to provide and recalling these templates during your various workflows. If you are committed to setting it up properly and forcing yourself to adapt to use the various shortcuts required to recall these templates throughout your work-day, it can work great for you.

Cons: I found the software too inconvenient and difficult to use as part of my daily workflows. I found it easier to just create a few email templates (save them as drafts) and use them when needed. Perhaps for someone with more advanced needs, the softeare would be more useful.