# Coviu Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Coviu the right Telemedicine solution for you? Explore 40 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180925/Coviu/reviews --- Coviu 4.8 (40) [View alternatives](https://www.capterra.com/p/180925/Coviu/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Coviu Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews SB Sameer B PhysiotherapistMedical Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “I like the way it can make real-time reports for my clients and it is easy to use but it has limitations.“ May 6, 2026 Sheila U Occupational and Environmental PhysicianMedical Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “Not integrated into practice software.“ May 29, 2026 CP Carly P CounsellorMental Health Care, Self-employedUsed the software for: 6-12 months. “It’s seamless to use, secure and very clear audio and video quality.“ November 13, 2025 SM Sally M Speech Language PathologistEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “This made testing students difficult when it happened.“ June 28, 2025 SM Selena M PsychologistMental Health Care, Self-employedUsed the software for: More than 2 years. “The customer support is prompt, accurate and resolved extremely quickly.“ November 21, 2025 DK Dianne K Mental Health Accredited Social WorkerMental Health Care, Self-employedUsed the software for: 6-12 months. “I don't use it as much as I had hoped, so not sure if it is cost effective.“ January 8, 2021 aD allison D Hypnotherapist, Nutritionist, NaturopathAlternative Medicine, Self-employedUsed the software for: Less than 6 months. “The support team were very helpful when I was setting up and sent a long time with my on coviu explaining the software.“ May 29, 2022 ## Showing most helpful reviews Showing 1-25 of 40 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Emerson N. Psychologist Mental Health Care Used the software for: 6-12 months ### "Easy to use" March 30, 2026 5.0 Overall I have had a positive experience with Coviu, it's easy to use and allows me to generate additional income working from home. Pros Ease of use both for myself as the clinician and for my clients. The majority of my private practice operates through telehealth, Coviu allows me to work from home in the hours that suit me. Cons There is one glitch that occurs if a client has connected through their phone and they receive a call it will disconnect them from the platform. Review Source SM Selena M. Psychologist Mental Health Care Used the software for: 2+ years ### "Professional and effective" November 21, 2025 5.0 Professional and elevates the telehealth experience. Adds professionalism and smoothness to the process/call. Pros The customer support is prompt, accurate and resolved extremely quickly. Patients have a waiting room that mimics physical setting. Cons At times, using the whiteboard function can lag/mess with the audio functionality. Usually this is fixed when they rejoin the call. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Coviu is tailored to a better client experience and adds the layer of professionalism that allows me to use clinical tools via a video platform. Review Source SW Sharelle W. Psychologist Mental Health Care Used the software for: Less than 6 months ### "Love Coviu for a Telehealth platform " June 10, 2026 5.0 Love it, will continue to use it for my private practice for the look and feel of the platform but also how easy it is to send clients the link and all they have to do is click it at the right time Pros I use Coviu for connecting with my therapy clients for Telehealth sessions and love how easy it is for clients to join and that the features seem to be therapy specific so not overwhelming with a million irrelevant features Cons Maybe just that the timer starts once the client joins so even when they’re late I have accidentally gone over the session time Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Coviu I used Coviu for my first therapy job over covid lockdown and loved it Review Source SM Sally M. Speech Language Pathologist Education Management Used the software for: 1-2 years ### "Great experience overall " June 28, 2025 4.0 Overall, I love using Coviu ~ it is my platform of choice! It is straight forward and easy to use. I love that the testing materials are within the platform! Pros The feature that I liked most about Coviu is that the testing materials were embedded into the platform! Cons What I liked least about Coviu was that at times, the volume went in and out when I was with a student. This made testing students difficult when it happened. Review Source CP Carly P. Counsellor Mental Health Care Used the software for: 6-12 months ### "Highly recommend Coviu" November 13, 2025 5.0 Customer support is prompt and friendly. Making an account for was easy. The feedback from clients is positive particularly around the security level. It’s the most stable online platform I’ve used out of three I have tried. Never an issue. Pros Is use Coviu in my counselling private practice. It is the best platform on the market. It’s seamless to use, secure and very clear audio and video quality. Cons There isn’t anything I don’t like about it. It’s just right for my business. I have not used all the features but ones I’ve used I can’t complain. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) It was not as clear audio and visual and I need this to be excellent for client experience. Review Source SV Sharon V. Principal Speech Pathologist Hospital & Health Care Used the software for: 6-12 months ### "Coviu in a private speech pathology practice" April 8, 2021 5.0 Initially, I was overwhelmed with the transition from 100% face to face therapy to 100% Telehealth, so whilst Coviu is a very user friendly platform, I did have a lot of questions at the beginning about hardware and reception etc. The customer service was outstanding and continues to be so. In my opinion, it is a very 'professional' branding which sits well with the type of business I conduct. Clients have also found it easy to use, following receipt of an introductory email outlining equipment checks and what to expect when logging on. Pros I love how professional the screen looks during the session. It's really efficient to load up the activities I wish to use during the session so they are ready to go and be able to switch from activity to activity by clicking into the active tools - it helps to keep the session well organised. The ability to play youtube videos has enabled me to engage children with social communication issues more easily and for longer. The split screen allows me to use an activity and make notes for the student on the adjacent screen. The settings menu is very easy to use so I have turned off my camera and sound, the parent has logged into the call and I have been able to observe the child without them seeing or hearing me, until I eventually turn my camera and sound on. Cons I wish Coviu enabled 'green screens' and the use of different backgrounds, rather than just a 'blurring' of the background, but appreciate it may be due to the fidelity and privacy features of the platform. Green screens are enormously powerful when engaging younger clients. It would be great if when using an iPad, the same interactivity enabled on a laptop or desktop computer was possible. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Coviu The compliancy with privacy requirements and end to end encryption provided by Coviu. It is certainly good value for money. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) I primarily chose Coviu because of the compliance with allied health privacy laws, and even though other platforms have now achieved better compliance, I am remaining with Coviu. Review Source BP Brett P. Principle Psychologist Mental Health Care Used the software for: Less than 6 months ### "COVIU review" August 3, 2020 5.0 Very pleased with the product and have recommended to many of my colleagues. All of my team are now using COVIU and have positive experiences as well. Pros Product is simple to use and integrate with my clinical software system. No need to ask the client to download any software, simply send the link from my calendar reminder and the client can enter the meeting waiting room. Also enjoy using the whiteboard feature - very helpful. Cons No major concerns, although occasionally the connection was interrupted but didn't impair the meeting. Switched from [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) Zoom was expensive, and required the client to download software or an App. Also it didn't integrate with our software and clinical management system. Review Source Jacquelyn N. Speech-Language Pathologist Education Management Used the software for: 6-12 months ### "Good Teletherapy platform " April 15, 2026 5.0 I really enjoy the platform for providing Teletherapy. It has made using multiple materials for different students easy to pull up, plus it can (or cannot) be interactive for the other side. Pros video & audio quality is always very clear, I use it for speech-language therapy virtual sessions at a school setting & its easy to use even with background noise. Cons The ease of use was a little off, there was a learning curve in order to enjoy all of the very functional features Review Source JA Jahir A. Consultant Clinician Hospital & Health Care Used the software for: Less than 6 months ### "“Best telehealth platform for clinics – secure, reliable, clinician-focused”" June 24, 2026 5.0 Coviu is the best telehealth platform for medical practices. Reliable, secure, and designed by clinicians for clinicians. Our ED follow-up patients find it stress-free and our admin is much faster. Highly recommend for any GP or hospital clinic serious about telehealth. Pros Ease of Use: Very intuitive for both clinicians and patients. No app download for patients — just a link, which cut down “can’t connect” calls significantly. Video and Audio Quality: Reliable HD video/audio even with moderate bandwidth. Minimal lag/drops compared to other platforms I’ve trialed. Screen share for images/X-rays is clear. Patient Management + Virtual Sessions: Built specifically for healthcare. Waiting room, file upload, and clinical notes are all in one place. Easy to keep sessions private/compliant with AHPRA. Group sessions and waiting room messaging work well for ED follow-ups. Billing and Payments: Integrated HICAPS + Medicare claiming streamlined. Patients can pay online pre/post session, which reduced admin time for front desk. Cons Only real downside is price — it’s a premium platform. For busy clinics doing regular telehealth it’s worth it, but occasional users may feel the cost. Review Source Sheila U. Occupational and Environmental Physician Medical Practice Used the software for: Less than 6 months ### "Clinician learning to use Coviu for telehealth" May 29, 2026 5.0 Excellent. Easy to learn and implement. Excellent for telehealth consultations. Learning how to use it took about 1 hour, then it was easily adaptable. Pros Easy and intuitive. Great video and audio, no lagging. Patient waiting room easy to manage and commence consultations. Cons Not integrated into practice software. This would make it more seamless. At present we are not using it for scheduling or billing, may be useful. Review Source DA David A. Project Manager Mental Health Care Used the software for: Less than 6 months ### "Coviu Impressed" June 29, 2020 5.0 Pros \- Quick and easy to setup. - Very easy to utilise. - Great features eg sharing documents. - hardware agnostic. Cons \- Some clients need to receive scheduled appointments via SMS rather than email. - great to have more than 4 people in a conversation. Reason for choosing Coviu Secure, easy to use and setup quickly. Review Source LB Linda B. Clinical Psychologist Mental Health Care Used the software for: 6-12 months ### "Telehealth for private practitioner" October 9, 2020 4.0 Pros It was easy to use. I like that I can send an email to a client with a time and length of consult. Cons The picture quality was not great at times, but that was probably the internet and not the platform. Review Source CM Clodagh M. Speech Pathologist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Speech Pathologist " January 18, 2022 5.0 Pros Being able to share screen and having the interactive whiteboard. Cons Some difficulty getting the client to us the interactive whiteboard. Review Source Queena S. Counsellor Civic & Social Organization Used the software for: 6-12 months ### "Good app to use " April 23, 2026 5.0 Pros Easy of use and I can have my own room set up for my client's counselling sessions. The video and audio qualities are good. Cons I have to log in everyday. It takes some time to do it even though my browser remembers the password for me. I hope we can get do it for longer time such as a month. Review Source SB Sameer B. Physiotherapist Medical Practice Used the software for: Less than 6 months ### "Impressed by reports it has generated" May 6, 2026 4.0 It has made my life easy after the introduction of coviu in our organization and hope it gets better over time. Pros I like the way it can make real-time reports for my clients and it is easy to use but it has limitations. Cons We cannot add tables in the reports as it is essential part in our reports and sometimes it analyses things on its own. Review Source IT Isis T. Owner-Speech Language Pathologist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Crimson Therapy loves Coviu" July 8, 2026 4.0 Pros I love the ease of use for it! You can schedule your sessions as you and your client will be there when you log in. Cons The pricing is a little high for me due to me having more than one clinician using it. I do wish the pricing was a little better for smaller practices. Review Source ST Surya T. SENIOR CONSULTANT PSYCHIATRIST Mental Health Care Used the software for: 2+ years ### "Great Telehealth tool for Mental Health anywhere" January 18, 2022 5.0 Great Pros High Quality & Consistency which stands out compared to few other apps i tried Cons Can't use inegrate with Zed med & translater etc & can't integrate with e scripts & labs etc Alternatives considered [Doxy.me](https://www.capterra.com/p/158461/Doxy-me/) Review Source JR Jeffery R. School Counsellor Mental Health Care Used the software for: 1-2 years ### "Coviu solution for covid." September 1, 2021 5.0 Very quick platform to learn and master. Pros Simple easy to use interface. Minimal bandwidth issues. Good quality video and audio signal. Cons Availability of backgrounds for the working from home context. Review Source AS Andree S. Psychologist Mental Health Care Used the software for: 1-2 years ### "Great features and easy to use" April 24, 2022 5.0 Good in its features. I wouldn’t change unless I find out my data is being used. Pros Invoicing, bulk billing and now fax as well as calendar appointments are all very user friendly and intuitive. Cons The on line room is more reliable than it has been in the past- It used to be painful in unreliability when I was using it exclusively during Covid. My main concern now is what access Coviu have to my online data- and what that data might be used for. Someone recently bought this to my attention. Review Source VM Vijaya M. Clinic Director Mental Health Care Used the software for: 6-12 months ### "Great medical software for psychology and psychiatry practices" June 29, 2020 5.0 Coviu is particularly useful for my clientele. It is easy to use and relatively secure - compared to other similar software programmes Pros As a clinician, I find the product very easy to use. I quite like the electronic whiteboard feature. The video quality is crisp and clear. Cons An occasional problem occurs with connectivity but i think that is due to problems with faulty or unstable internet connections. Not sure how to access the Halaxy calendar/schedule simultaneously with Coviu to organise new appointments with clients. Review Source GF Gwenyth F. Medical Practitioner Medical Practice Used the software for: Less than 6 months ### "Working with Coviu" July 14, 2020 5.0 The only business problem I had to solve was to be able to communicate effectively, securely and reliably with my patients Pros I am not at all tech savvy but I needed to set up Telehealth because of Covid 19. I watched a webinar that presented different avenues for telehealth and I chose Coviu because I saw it as one of the most secure and appreciated the fact that it did not store data. This was important to me as I work in mental health. In mental health, it was also important that there was a facility where my patients could hide their photograph as for some, it is disturbing to watch themselves.. Accessing Coviu was easy and their training webinars rapidly and effectively equipped me to start without a problem. Because I am a solo practitioner, I have not used the many other features that would be of benefit in a large practice. Coviu serves me well and is working seamlessly. Any hitches relate to internet difficulties rather than the product. Importantly, the support is readily available Cons I can't really comment on this as I am using very limited aspects of the product. From my solo practice perspective, there is nothing I am unhappy about. Reason for choosing Coviu Security, no holding of data, ease of use, the safety of the patient being able to hide their photo from themselves because it was distracting or disturbing and technical support Review Source JP Jacky P. Managing Clinical Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Simple and Effective" July 10, 2020 5.0 COVIU allowed us to maintain contact with our clients during the COVID19 lockdown and continues to be an important tool in our service delivery for clients who live a distance from the clinic or cannot tolerate the social engagement that face to face sessions require. Pros The end-to-end encryption and single URL link access have made choosing COVIU a real positive in my business. Cons Helping clients to gain internet strength to avoid freezing has been the only down-side, although that's common with all forms of Telehealth. COVIU is simple to reconnect and the chat feature often continues to work when the video is freezing. Alternatives considered [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) Reason for choosing Coviu Price and simple connectivity features Review Source TG Tony G. Urologist Medical Practice Used the software for: Less than 6 months ### "Coviu works well for a specialist practice" July 13, 2020 5.0 A great option for video telehealth for my current and new patients, in this COVID environment Pros User friendly, with good quality adaptive video. The various tools are great, especially screen-sharing an application window. Patients really like to be able to see their Xrays, and access to the images often helps me in explaining what's involved in any forthcoming procedure. Cons Nothing comes to mind. There is a general problem of elderly patients being completely bewildered by anything to do with I.T. This applies to all telehealth platforms, but is something to keep in mind. Reason for choosing Coviu Easily the best workflow, video quality, and add-on tools Review Source JW Julian W. Clinical Psychologist Mental Health Care Used the software for: 6-12 months ### "Great product, my telehealth solution." July 8, 2020 5.0 A professional confidential solution to telehealth video sessions with clients. Pros I like its many features, including a waiting room for clients. Cons I sometimes have connection problems but I think that is my internet connection not the software. Reason for choosing Coviu Recommended by my professional body as meeting security requirements. Review Source aD allison D. Hypnotherapist, Nutritionist, Naturopath Alternative Medicine Used the software for: Less than 6 months ### "Review of Coviu" May 29, 2022 5.0 I need to ensure security with my telehealth sessions and coviu provides this. Pros I am a sole trader therefore need something easy to use. I found coviu easy to use and have never had issues. The support team were very helpful when I was setting up and sent a long time with my on coviu explaining the software. Cons None. I am happy with all the features that I use as a sole trader. 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