--- title: "Zoho BugTracker Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zoho BugTracker Software - reviews, pricing plans, popular comparisons to other Bug Tracking products and more." source_url: "https://www.capterra.com/p/180954/Zoho-Bugtracker/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Zoho BugTracker Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zoho BugTracker ## What is Zoho BugTracker? Zoho BugTracker is the collaborative bug tracking software from Zoho, a brand trusted by 60 million users worldwide. BugTracker helps you track the life cycle of bugs from beginning to closure, making sure that you build and ship great products on time every time. Set up automatic notifications, business rules and custom workflows to follow and close bugs faster. Define realistic expectations for your clients and surpass them with Service Level Agreements. ## What is Zoho BugTracker used for? [Bug Tracking](https://www.capterra.com/bug-tracking-software/)[Issue Tracking](https://www.capterra.com/issue-tracking-software/)[Time Tracking](https://www.capterra.com/time-tracking-software/) Top alternative Featured Overall rating Based on 172 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price $4 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zoho BugTracker?[Manage this product listing](https://www.g2.com/products/zoho-bugtracker/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zoho BugTracker 4.7 (172) VS. [5.0 (6)](https://www.capterra.com/p/10016394/Essembi/#reviews) Starting Price $4 Per User, Per Month Starting Price $129 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (172) Ease Of Use 5.0 (2,692) Value For Money 4.6 (138) Value For Money 5.0 (1,979) Customer Service 4.5 (133) Customer Service 5.0 (2,133) ## Zoho BugTracker alternatives [Wrike](https://www.capterra.com/p/76113/Wrike/) [4.4 (3,044)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/76113/Wrike/) [monday AI Work Platform](https://www.capterra.com/p/147657/monday-com/) [4.6 (6,123)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147657/monday-com/) [Zoho Sprints](https://www.capterra.com/p/169569/Zoho-Sprints/) [4.5 (302)](https://www.capterra.com/p/169569/Zoho-Sprints/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169569/Zoho-Sprints/) [Asana](https://www.capterra.com/p/184581/Asana-PM/) [4.5 (13,773)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/184581/Asana-PM/) ## FAQs about Zoho BugTracker Overview ### What problems does Zoho BugTracker solve? Zoho BugTracker solves fragmented defect reporting, unclear ownership, and slow feedback during testing by recording detailed issues, severity, reproducibility, assignments, and resolution status in one project workspace. Dashboards and reports expose bottlenecks and progress, while comments and client-facing submissions coordinate remote developers, QA testers, support staff, business analysts, and product teams. Answer based on 128 reviews Overview ### Which roles and teams benefit most from Zoho BugTracker? Zoho BugTracker is most used by project managers, software engineers, developers, and QA teams coordinating defect reporting, assignment, testing, and release follow-up. IT managers and team leads track technical work across teams, while directors, founders, and executives monitor project status, priorities, and delivery risks. Answer based on 170 reviews Overview ### What company size and industries is Zoho BugTracker built for? Zoho BugTracker is used by small, medium, and large organizations, with small businesses representing 82% of reviewers and Computer Software accounting for 26%. It also serves Information Technology and Services teams (21%), alongside enterprise (10%) and midsize businesses (9%), primarily for bug tracking across the issue lifecycle. Answer based on 172 reviews Features and Usability ### What are the key features of Zoho BugTracker? Zoho BugTracker includes core bug and issue tracking with severity, reproducibility, status workflows, assignment management, and task tracking. Reviewers also frequently discuss project collaboration through comments and attachments, customizable fields and workflows, real-time dashboards, and customizable reports. Access controls and permissions plus integrations support multi-team project oversight. Answer based on 97 reviews Pricing ### How much does it cost and what fees or limitations are included? Zoho BugTracker offers a free version and paid plans from $4 per user/month for Standard, covering up to 10 projects. Premium costs 7 per user/month and adds unlimited projects and 120 GB storage; a free trial is available. Reviewers often call it good value, though some cite limited free features, paid-only exports, and unclear pricing. Answer based on 49 reviews Integrations ### Which third-party tools and platforms does Zoho BugTracker integrate with? Zoho BugTracker integrates with 9 third-party tools, including Bitbucket, GitHub, Jira, Google Calendar, Google Drive, Dropbox, Microsoft SharePoint, and OneDrive. These connections support source-code coordination, issue tracking, scheduling, and document storage across development and project-management workflows for teams in one place. Answer based on 11 reviews Getting Started and Support ### How easy is it to onboard and train a team on Zoho BugTracker? Zoho BugTracker is generally easy for support, development, and new team members to learn, especially users familiar with ticketing or helpdesk workflows. Live online training, webinars, and documentation support adoption. Reviewers report an intuitive interface, though some users need time to explore the system and would benefit from a guided onboarding tutorial. Answer based on 11 reviews Getting Started and Support ### What customer support options does Zoho BugTracker offer? Zoho BugTracker provides Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat. Users describe the product as easy to use once familiar with ticketing workflows, but some report that technical support can be unhelpful and that setup may require prior bug-tracking knowledge or extra guidance. Answer based on 5 reviews Security ### How does Zoho BugTracker handle data security and access control? Zoho BugTracker uses client permissions and user management to control access for clients and project participants. Reviewers also reference client sections and follower options. However, some users find the user panel unclear, and the Add Followers option can be difficult to understand, which may complicate access-related setup. Answer based on 19 reviews ## Features AI summary Based on 1,982 Bug Tracking reviews Capterra data shows that buyers of bug tracking software rank the following features as their top priorities: - **Bug/Issue Capture** (**61%** of reviewers rated this feature as critical) - **Issue Tracking** (**59%**) - **Multiple Projects** (**55%**) Zoho BugTracker supports **Bug/Issue Capture** and **Issue Tracking**, giving teams a clear way to log defects and follow them through resolution. However, it does not include **Multiple Projects**. Instead, it offers **Ticket Management** (**52%**), which can still help teams organize incoming issues and keep work moving. Together, these features help businesses maintain visibility into bugs, improve response times, and keep development work on track. Bug/Issue Capture 4.9 (7) 71.43% of 7 reviewers that rated this feature as important or highly important The creation of a bug/issue ticket, submitted by a team member, customer or end user Issue Tracking 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Record and follow the progress of every issue Ticket Management 4.7 (19) 68.42% of 19 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Collaboration Tools 4.6 (19) 57.89% of 19 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Task Management 4.6 (17) 58.82% of 17 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Workflow Management 4.4 (15) 46.67% of 15 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Zoho BugTracker 42 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Backlog Management: The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. - Billable & Non-Billable Hours: Track billable hours and/or non-billable expenses for work performed - Budget Tracking: Track actual spending to ensure it's in line with the planned budget - Bug Tracking: Monitor and track bugs and issues in the system. - Bug/Issue Capture: The creation of a bug/issue ticket, submitted by a team member, customer or end user - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Configurable Workflow: Configure existing workflows to meet your organization's needs - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - File Management: Create, save, and store files - File Transfer: Move files across different systems or networks - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Scheduling: Schedule and assign issue completion dates and/or times - Issue Tracking: Record and follow the progress of every issue - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Online Time Tracking: Track employee and task times using internet connection - Prioritization: Arrange tasks based on the level of priority or urgency - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (170) 4.5 Based on 170 reviews ## Pricing Value for money 4.6 (138) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/180954/Zoho-Bugtracker/pricing/) Free Plan $0.00 It includes: - 2 Projects - Add Issues via Email - Attach Files up to 10mb Standard $4.00 Per User,Per Month It includes: - 10 Projects - 5 Project Templates - All Free Features Plus - Attach Files up to 5gb - Bug Reports - Project Custom Status - Status & Workflow - Time Tracking Premium $7.00 Per User,Per Month It includes: - 20 Project Templates - $3/Client User /Month - All Standard Features Plus - Attach Files up to 100gb - Business Rules - Custom Fields - Custom Functions - Custom Notifications - Custom Roles & Profiles - Custom Views - Personalized Email to Add Bugs - Personalized Web Domain - SLA Automation - Teams - Custom User Groups - Unlimited Projects - Webhooks Value for money 4.6 (138) 4.6 Based on 138 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Bitbucket](https://www.capterra.com/p/233341/Bitbucket/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (133) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (133) 4.5 Based on 133 reviews ## User reviews Overall rating 4.7 Based on 172 reviews Filter by rating 5(117) 4(50) 3(5) 2(0) 1(0) Mentioned topic Sorted by most recent UF Unmesh F. Testing Engineer Airlines/Aviation ### "Feedback 360" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 August 4, 2024 Pros It has in depth tracking of the project . Cons was not able to import test cases for my project Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Sithik M. Technical Director Information Technology and Services ### "Bug Tracker for a medium sized IT company for Before and After deployment of software product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 9, 2024 I generally love Zoho as it is an Indian make, and Zoho Bug Tracker is no exception. This tool provides incredible insights and flexibility, making it effortless to report and track issues. As a lead, I appreciate the intuitive dashboards that allow me to assess our progress and identify any bottlenecks quickly. The customizable reports and detailed analytics are invaluable for understanding the overall health of our projects. Pros One of the standout features of Zoho Bug Tracker is its user-friendly interface, which ensures that my team can adapt to it quickly without a steep learning curve. The seamless integration with other Zoho products and third-party applications further enhances its utility, allowing for a more streamlined workflow. Moreover, Zoho Bug Tracker is cost-effective, offering excellent value for the price compared to other tools in the market. This affordability doesn't compromise its functionality, making it a perfect fit for teams of all sizes. Overall, Zoho Bug Tracker has significantly improved our issue management process, and I highly recommend it to any team looking for a robust, affordable solution. Cons However, there are a couple of areas for improvement. During the initial setup, the data migration process could be smoother. We encountered some challenges that could have been avoided with better migration tools. Additionally, while we managed to onboard ourselves, having access to volunteer support during the onboarding process would have made it much easier and more efficient. Despite these minor setbacks, Zoho Bug Tracker remains an excellent choice for our team. Reasons for choosing Zoho BugTracker Easy to setup and maintain Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PR prasad R. ceo Semiconductors ### "useful tool for my project" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 8, 2024 Pros all good, not seen any issues as i am just trying it Cons no Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EW Eve W. Student Computer Software ### "Pretty good" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 January 26, 2024 Overall good experience with this for reporting bugs for my university assignment Pros I like the status workflow feature but it was hard to understand at first Cons Putting in the bug descriptions is quite annoying. The field is very small Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EC Emily C. Student Education Management ### "Great for students to explore software testing " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 26, 2024 Pros The workflows and allows the user to click drag and drop. Cons There is no free student account, these tools are helpful for students to get familiarize with how to use a software testing tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Abhishek P. Assistant Manager Real Estate ### "Extend the free trial" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 October 26, 2023 Good experience. We want to explore it more. But the trial period was end. We want to extend it. Pros The issue tracking system and the administrative part. Cons Other extra function are not needed for us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CM Clancey M. Sales Specialist Logistics and Supply Chain ### "Versatile and Fun" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 28, 2023 We get high engagement from users because its a fun and easy to use systems. We have adapted it to something it wasn't even designed to do and it works great. Pros Bug Tracker is fun and easy to use. We like the kanban view and the flexibility of the tool. Cons I do not like that I get more users in the free plan than in one of the paid plans. I also need more reports and customization. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EB Emerson B. CTO Financial Services ### "it helps me a lot" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 9, 2023 Pros I like that it helps me organize and solve my mistakes Cons that they change my price without knowing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CR Christian R. Automation Engineer Machinery ### "Very Good Bug and Project tracking tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 May 15, 2023 we try to use it as team coodination tool and its very custimizationable Pros nice feature to include and the handy app is easy to use Cons The custimization process takes some time but can be reduced while using automation filters Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RC Ryan C. Student Information Technology and Services ### "Zoho bug tracking software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 26, 2023 Pros Very easy to use and the UI is self-explanatory. Was able to create all of my bugs, track and update them as necessary. Cons Nothing I disliked. The product included everything I required. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/180954/Zoho-Bugtracker/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Wrike vs Zoho BugTracker](https://www.capterra.com/compare/76113-180954/Wrike-vs-Zoho-Bugtracker)[Asana vs Zoho BugTracker](https://www.capterra.com/compare/180954-184581/Zoho-Bugtracker-vs-Asana-PM) [Jira vs Zoho BugTracker](https://www.capterra.com/compare/19319-180954/JIRA-vs-Zoho-Bugtracker)[Zoho Projects vs Zoho BugTracker](https://www.capterra.com/compare/169455-180954/Zoho-Projects-vs-Zoho-Bugtracker)