--- title: "Zoho BugTracker Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Zoho BugTracker the right Bug Tracking solution for you? Explore 172 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/180954/Zoho-Bugtracker/reviews/" page_type: "reviews" language: "en" --- Zoho BugTracker 4.7 (172) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Zoho BugTracker Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews SM Sithik M Technical DirectorInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “As a lead, I appreciate the intuitive dashboards that allow me to assess our progress and identify any bottlenecks quickly.“ July 9, 2024 Bruce S Recruitment professionalStaffing and Recruiting, 501 - 1,000 employeesUsed the software for: 1-2 years. “There is sometimes one cannot update the status of the ticket due to some issues which result in delayed updates.“ July 28, 2022 SM Sithik M Technical DirectorInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “This affordability doesn't compromise its functionality, making it a perfect fit for teams of all sizes.“ July 9, 2024 MR Myles R Tech support Entertainment, 51 - 200 employeesUsed the software for: I used a free trial. “The pricing was a bit steep and the no way to add kanban boards (or haven't seen yet)“ May 9, 2022 CM Clancey M Sales SpecialistLogistics and Supply Chain, 11 - 50 employeesUsed the software for: More than 2 years. “We get high engagement from users because its a fun and easy to use systems.“ August 28, 2023 SK Stathis K Senior Software EngineerInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “We really could not find any missing features.“ June 21, 2022 EÖ Engin Ö Project ManagerProgram Development, 2 - 10 employeesUsed the software for: I used a free trial. “It's also great at being able to track the process through the iOS app.“ September 8, 2022 GS Gil S CTOComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “Not cheap.“ September 27, 2020 ## Showing most helpful reviews Showing 1-25 of 172 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bruce S. Recruitment professional Staffing and Recruiting Used the software for: 1-2 years ### "Best in the Market for tracking tickets" July 28, 2022 4.0 It has been a great experience using the software as it is easy to sue and easy to access for multiple funtions Pros It is the best software available in the market for different functions and is easy to integrate with other tools Cons There is sometimes one cannot update the status of the ticket due to some issues which result in delayed updates. Review Source SK Shehzad K. Data Engineer Electrical/Electronic Manufacturing Used the software for: I used a free trial ### "Review Zoho bug Tracker" September 24, 2021 4.0 Overall its good. Pros I like flexible SLA and Business Rules customization option. Cons There should be more user friendly option in interface. Alternatives considered [Mentis](https://www.capterra.com/p/83992/Mentis/) Reason for choosing Zoho BugTracker Zoho is more user friendly and interactive visuals. Review Source DB Dan B. Support Information Technology and Services Used the software for: 6-12 months ### "Zoho Bugtracker" August 5, 2019 3.0 Pros I used this software at my last company for development projects between the development side of the house and the business units. It gave us the ability to review and track bugs on the custom software that the team was developing. The business units were able to test in QA and give immediate feedback to the business analyst as well as the development team. Cons We ran into a bug, that basically certain individuals were not getting the notices or were able to respond back to bus or track where the development team was in regards to fixing the issue. Review Source LL Logan L. SQA Engineer Marketing and Advertising Used the software for: Less than 6 months ### "Love this bug tracking software" September 23, 2020 5.0 Love the product and for the money, great investment. Pros It was so easy to use and setup new user to account. Cons Free software database space is small. Hit it after logging less than 50 bugs. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing Zoho BugTracker Price of product and easy of use Switched from [Excel-to-Word Document Automation](https://www.capterra.com/p/167680/Excel-to-Word-Document-Automation/) It was painful to use, forgot how to write formulas. No way to attach logs to bugs Review Source DAR Dwi Agus R. Quality Assurance Management Consulting Used the software for: I used a free trial ### "Best bug tracker for me" August 9, 2020 5.0 Good bug tracker than other, but still have a cons. but everything its ok. Zoho bug tracker give me what I need Pros I like this Zoho bug tracker because the price it's not expensive but, there is no option to get plan unlimited storage. This software really easy to use and have a good widget Cons There is no option to get plan unlimited storage. and option account level less complete Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/)[Trello](https://www.capterra.com/p/211559/Trello/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Reason for choosing Zoho BugTracker Because the price and interface zoho it's number one from other Review Source SH Stephen H. Cloud Infrastructure Engineer Computer Software Used the software for: I used a free trial ### "ZoHo BugTracker The Do it all Bug Tracking Software" September 14, 2021 5.0 Instrumental in providing a great user experience Pros The ease of use of logging and work flowing bugs Cons The user management could be a little easier Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing Zoho BugTracker Free Trial, Ease of Use and its ability to cover not just software related issues. Review Source GY Gerald Y. Developer Design Used the software for: Less than 6 months ### "Effective Bug Tracking" May 14, 2019 5.0 Super easy tracker and report. Follow progress and make sure the coding team are picking up what I'm putting down. Pros Its really easy to use, you can dive right in. Cons Nothing at this stage - loving it so far. Alternatives considered [Basecamp](https://www.capterra.com/p/56808/Basecamp/) Reason for choosing Zoho BugTracker Was a better offer and was already familiar with ZOHO. Review Source Vikram P. Senior Manager - Technial and Products Information Technology and Services Used the software for: 2+ years ### "Zoho's BugTracker for Issue/Bug/Change Management" September 13, 2018 4.0 We are using the bugtracker for case management as being a SaaS provider and on Agile, we are need to be very flexible in our product. Hence the changes, issues need to records more frequently and quickly so that we can respond well in time. this tools helps achieve the goal Pros Zoho Bugtracker is a very simple yet powerful tool for managing the issues/bugs or changes. The layout is simple and you can respond or add comments to your bugs from email/app. The categorization within projects helps narrow down to project and gives a better overview of the status of the project. The dashboards are also very useful. Cons Unfortunately, i have noticed that as the comments/notes or screen keep accumulating in a case - the page behaves weird. For eg: we had a very length email which contains lot of details and when this email was sent as it to the case through email, the page went extremely long at bugtrackers and the verticle scroll bar almost disappeared. But in general it is very good for all project types Review Source Rao Wajahat S. T24 Senior Functional Analyst Banking Used the software for: 1-2 years ### "Bug Tracking and reporting so simple." June 30, 2021 4.0 Pros Zoho Bug Tracker is a great example of such a solution. This solution allows you to create a web form that helps you submit issues. Attached to the client. Its ease of deployment and ease of use was something we saw so far. The ability to add details to each issue is also very wide, you can track the status of your issue with a single click. Cons Configuration is quite limited, these external users also need to be able to add more functionality and flexibility. Review Source Geetika P. Co-Founder Computer Software Used the software for: 1-2 years ### "Zoho Bug Tracker " September 11, 2018 5.0 Very Good. Pros I really like the user interface which is very friendly for users from all background. The software is easy to use and has lots of functionalities. Moreover it is easiest for a small company like mine with only 5-6 users to use the basic features for free. We don't have either the budget or the knowledge to use the more complex bug tracking softwares and this works perfectly for us. Cons I wish we could customize it a bit more. I also wish there were more ways in which we could classify bugs with larger range of severity. But honestly saying I am very satisfied with Zoho Bugs and these are only minor points. Review Source SM Sithik M. Technical Director Information Technology and Services Used the software for: Less than 6 months ### "Bug Tracker for a medium sized IT company for Before and After deployment of software product" July 9, 2024 5.0 I generally love Zoho as it is an Indian make, and Zoho Bug Tracker is no exception. This tool provides incredible insights and flexibility, making it effortless to report and track issues. As a lead, I appreciate the intuitive dashboards that allow me to assess our progress and identify any bottlenecks quickly. The customizable reports and detailed analytics are invaluable for understanding the overall health of our projects. Pros One of the standout features of Zoho Bug Tracker is its user-friendly interface, which ensures that my team can adapt to it quickly without a steep learning curve. The seamless integration with other Zoho products and third-party applications further enhances its utility, allowing for a more streamlined workflow. Moreover, Zoho Bug Tracker is cost-effective, offering excellent value for the price compared to other tools in the market. This affordability doesn't compromise its functionality, making it a perfect fit for teams of all sizes. Overall, Zoho Bug Tracker has significantly improved our issue management process, and I highly recommend it to any team looking for a robust, affordable solution. Cons However, there are a couple of areas for improvement. During the initial setup, the data migration process could be smoother. We encountered some challenges that could have been avoided with better migration tools. Additionally, while we managed to onboard ourselves, having access to volunteer support during the onboarding process would have made it much easier and more efficient. Despite these minor setbacks, Zoho Bug Tracker remains an excellent choice for our team. Reason for choosing Zoho BugTracker Easy to setup and maintain Review Source EC Emily C. Student Education Management Used the software for: I used a free trial ### "Great for students to explore software testing " January 26, 2024 5.0 Pros The workflows and allows the user to click drag and drop. Cons There is no free student account, these tools are helpful for students to get familiarize with how to use a software testing tool. Review Source VR Verified Reviewer Founder Computer Software Used the software for: 6-12 months ### "Perfectly made for Tech Startups" September 14, 2018 5.0 For a product development company like us it offers all the functionality require to keep track of software bugs. Pros Ease of use and complete set of functionality. Cons Cost structure could have been more stretched. Review Source DM David M. CEO Computer Software Used the software for: 1-2 years ### "Great System for Bug Tracking" November 5, 2020 5.0 Pros Very easy to use - i use Zoho Project quite a bit - but this weas great just to use to bug track with some contractors Cons nothing to report that was bad, am very happy Reason for choosing Zoho BugTracker Slimmer easier to use Review Source AP Abhishek P. Assistant Manager Real Estate Used the software for: I used a free trial ### "Extend the free trial" October 26, 2023 4.0 Good experience. We want to explore it more. But the trial period was end. We want to extend it. Pros The issue tracking system and the administrative part. Cons Other extra function are not needed for us. Review Source EB Emerson B. CTO Financial Services Used the software for: I used a free trial ### "it helps me a lot" August 9, 2023 5.0 Pros I like that it helps me organize and solve my mistakes Cons that they change my price without knowing Review Source RR Ravikiran R. Architect Used the software for: 6-12 months ### "Best place to log and manage bugs" April 30, 2018 5.0 Worth having in the organization to avoid the cost of infracture Pros Easy to log and track best integration with calendar Supports blogs and forums Easy to collaborate with the help of the chat Good support to add related documents Good work flow support Cons Little expensive Lack of change log support Not having good support for complex projects support Overall not much to complain Review Source SN Siva N. Director Electrical/Electronic Manufacturing Used the software for: I used a free trial ### "Ease of use and simple to track" December 2, 2022 5.0 Pros Easy to set up, up and running in 2 hours. The team loves it. I know the overall status from anywhere. No spreadsheets. Cons Requires knowledge of bug tracking to setup. Also it helps if Zoho support volunteers to offer a demo Review Source VR Verified Reviewer Senior Consultant Management Consulting Used the software for: 1-2 years ### "Cheap,Productive,Easy to use" February 20, 2020 4.0 Cheap,Productive,Easy to use i Strongly suggess this Pros Cheap,Productive,Easy to use Reporting tool is very clear Cons Not very detail report and information exporting options are less Review Source DC David C. Software Engineer Health, Wellness and Fitness Used the software for: I used a free trial ### "BugTracker has really helped move our development process along" April 28, 2021 4.0 BugTracker has been a huge help in organizing our development efforts, and integrating non-technical users into the testing process. Pros It does everything I need to capture and track bug/issue info and once it's set up, it's been easy to get our less-experienced users on board and comfortable. Cons We are currently just using the BugTracker, yet it's tied into the bigger Zoho projects application. As a result, it was somewhat difficult to initially set up, since it wasn't always clear what was actually needed and relevant to our use. For the same reason, it's been necessary to instruct users to ignore certain menu options, etc. since we can't just turn them off. Review Source OA Osama A. General Manager Information Technology and Services Used the software for: I used a free trial ### "All in one product" March 27, 2020 5.0 Pros As a software house, I have been for searching for a long time for a cloud solution to have all operations integrated into one: Project Management, Issues/Bugs Tracking, Help Desk for Customers with SLA, Receiving issues from customers via various channels (email and through support portal), Timesheets management. I wanted all that to be available at a reasonable price. I found that at Zoho Bugtracker Cons Ability to be to track administrative time (non-projects time) in timesheets and have it integrated with Zoho People (HR system) for marking holidays and vacations on the timesheet Review Source VR Verified Reviewer President Machinery Used the software for: I used a free trial ### "game changer" September 27, 2018 5.0 Pros I have been looking for years of this kind of software. It real improves my product performance. Cons I have not found any cons of this software. Review Source MR Myles R. Tech support Entertainment Used the software for: I used a free trial ### "A great tool for QA in a tech company. " May 9, 2022 5.0 Overall a great tool for any QA. Pros The ease of use, UX, and the way I can make bugs/dashboards with ease. Cons The pricing was a bit steep and the no way to add kanban boards (or haven't seen yet) Reason for choosing Zoho BugTracker Ease of use Review Source EL Elaine L. Director Computer Software Used the software for: 6-12 months ### "Very good" May 18, 2019 5.0 Very good Pros Very good It is a good software useful and version clean interface Cons There is nothing really not good about this software Review Source RR Rajbabu R. Founder Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Excellent Defect Management Tool" August 27, 2019 5.0 Excellent Defect Management Tool. It has all the features we were expecting. Pros User Interface and User Experience is cool. Ability to manage the defect on the go using mobile apps. Ease of customizing workflows Cons Cost is slightly higher than other vendors. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing Zoho BugTracker User Interface is better Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.