# Zoho BugTracker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zoho BugTracker the right Bug Tracking solution for you? Explore 172 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180954/Zoho-Bugtracker/reviews --- Zoho BugTracker 4.7 (172) [View alternatives](https://www.capterra.com/p/180954/Zoho-Bugtracker/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zoho BugTracker Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews SM Sithik M Technical DirectorInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “As a lead, I appreciate the intuitive dashboards that allow me to assess our progress and identify any bottlenecks quickly.“ July 9, 2024 Bruce S Recruitment professionalStaffing and Recruiting, 501 - 1,000 employeesUsed the software for: 1-2 years. “There is sometimes one cannot update the status of the ticket due to some issues which result in delayed updates.“ July 28, 2022 SM Sithik M Technical DirectorInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “This affordability doesn't compromise its functionality, making it a perfect fit for teams of all sizes.“ July 9, 2024 SK Stathis K Senior Software EngineerInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “We really could not find any missing features.“ June 21, 2022 EB Emerson B CTOFinancial Services, 11 - 50 employeesUsed the software for: I used a free trial. “I like that it helps me organize and solve my mistakes“ August 9, 2023 MR Myles R Tech support Entertainment, 51 - 200 employeesUsed the software for: I used a free trial. “The pricing was a bit steep and the no way to add kanban boards (or haven't seen yet)“ May 9, 2022 CM Clancey M Sales SpecialistLogistics and Supply Chain, 11 - 50 employeesUsed the software for: More than 2 years. “We get high engagement from users because its a fun and easy to use systems.“ August 28, 2023 GS Gil S CTOComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “Not cheap.“ September 27, 2020 ## Showing most helpful reviews Showing 1-25 of 172 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bruce S. Recruitment professional Staffing and Recruiting Used the software for: 1-2 years ### "Best in the Market for tracking tickets" July 28, 2022 4.0 It has been a great experience using the software as it is easy to sue and easy to access for multiple funtions Pros It is the best software available in the market for different functions and is easy to integrate with other tools Cons There is sometimes one cannot update the status of the ticket due to some issues which result in delayed updates. Review Source SK Shehzad K. Data Engineer Electrical/Electronic Manufacturing Used the software for: I used a free trial ### "Review Zoho bug Tracker" September 24, 2021 4.0 Overall its good. Pros I like flexible SLA and Business Rules customization option. Cons There should be more user friendly option in interface. Alternatives considered [Mentis](https://www.capterra.com/p/83992/Mentis/) Reason for choosing Zoho BugTracker Zoho is more user friendly and interactive visuals. Review Source DB Dan B. Support Information Technology and Services Used the software for: 6-12 months ### "Zoho Bugtracker" August 5, 2019 3.0 Pros I used this software at my last company for development projects between the development side of the house and the business units. It gave us the ability to review and track bugs on the custom software that the team was developing. The business units were able to test in QA and give immediate feedback to the business analyst as well as the development team. Cons We ran into a bug, that basically certain individuals were not getting the notices or were able to respond back to bus or track where the development team was in regards to fixing the issue. Review Source LL Logan L. SQA Engineer Marketing and Advertising Used the software for: Less than 6 months ### "Love this bug tracking software" September 23, 2020 5.0 Love the product and for the money, great investment. Pros It was so easy to use and setup new user to account. Cons Free software database space is small. Hit it after logging less than 50 bugs. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing Zoho BugTracker Price of product and easy of use Switched from [Excel-to-Word Document Automation](https://www.capterra.com/p/167680/Excel-to-Word-Document-Automation/) It was painful to use, forgot how to write formulas. No way to attach logs to bugs Review Source DAR Dwi Agus R. Quality Assurance Management Consulting Used the software for: I used a free trial ### "Best bug tracker for me" August 9, 2020 5.0 Good bug tracker than other, but still have a cons. but everything its ok. Zoho bug tracker give me what I need Pros I like this Zoho bug tracker because the price it's not expensive but, there is no option to get plan unlimited storage. This software really easy to use and have a good widget Cons There is no option to get plan unlimited storage. and option account level less complete Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/)[Trello](https://www.capterra.com/p/211559/Trello/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Reason for choosing Zoho BugTracker Because the price and interface zoho it's number one from other Review Source SH Stephen H. Cloud Infrastructure Engineer Computer Software Used the software for: I used a free trial ### "ZoHo BugTracker The Do it all Bug Tracking Software" September 14, 2021 5.0 Instrumental in providing a great user experience Pros The ease of use of logging and work flowing bugs Cons The user management could be a little easier Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing Zoho BugTracker Free Trial, Ease of Use and its ability to cover not just software related issues. Review Source GY Gerald Y. Developer Design Used the software for: Less than 6 months ### "Effective Bug Tracking" May 14, 2019 5.0 Super easy tracker and report. Follow progress and make sure the coding team are picking up what I'm putting down. Pros Its really easy to use, you can dive right in. Cons Nothing at this stage - loving it so far. Alternatives considered [Basecamp](https://www.capterra.com/p/56808/Basecamp/) Reason for choosing Zoho BugTracker Was a better offer and was already familiar with ZOHO. Review Source Vikram P. Senior Manager - Technial and Products Information Technology and Services Used the software for: 2+ years ### "Zoho's BugTracker for Issue/Bug/Change Management" September 13, 2018 4.0 We are using the bugtracker for case management as being a SaaS provider and on Agile, we are need to be very flexible in our product. Hence the changes, issues need to records more frequently and quickly so that we can respond well in time. this tools helps achieve the goal Pros Zoho Bugtracker is a very simple yet powerful tool for managing the issues/bugs or changes. The layout is simple and you can respond or add comments to your bugs from email/app. The categorization within projects helps narrow down to project and gives a better overview of the status of the project. The dashboards are also very useful. Cons Unfortunately, i have noticed that as the comments/notes or screen keep accumulating in a case - the page behaves weird. For eg: we had a very length email which contains lot of details and when this email was sent as it to the case through email, the page went extremely long at bugtrackers and the verticle scroll bar almost disappeared. But in general it is very good for all project types Review Source Rao Wajahat S. T24 Senior Functional Analyst Banking Used the software for: 1-2 years ### "Bug Tracking and reporting so simple." June 30, 2021 4.0 Pros Zoho Bug Tracker is a great example of such a solution. This solution allows you to create a web form that helps you submit issues. Attached to the client. Its ease of deployment and ease of use was something we saw so far. The ability to add details to each issue is also very wide, you can track the status of your issue with a single click. Cons Configuration is quite limited, these external users also need to be able to add more functionality and flexibility. Review Source Geetika P. Co-Founder Computer Software Used the software for: 1-2 years ### "Zoho Bug Tracker " September 11, 2018 5.0 Very Good. Pros I really like the user interface which is very friendly for users from all background. The software is easy to use and has lots of functionalities. Moreover it is easiest for a small company like mine with only 5-6 users to use the basic features for free. We don't have either the budget or the knowledge to use the more complex bug tracking softwares and this works perfectly for us. Cons I wish we could customize it a bit more. I also wish there were more ways in which we could classify bugs with larger range of severity. But honestly saying I am very satisfied with Zoho Bugs and these are only minor points. Review Source SM Sithik M. Technical Director Information Technology and Services Used the software for: Less than 6 months ### "Bug Tracker for a medium sized IT company for Before and After deployment of software product" July 9, 2024 5.0 I generally love Zoho as it is an Indian make, and Zoho Bug Tracker is no exception. This tool provides incredible insights and flexibility, making it effortless to report and track issues. As a lead, I appreciate the intuitive dashboards that allow me to assess our progress and identify any bottlenecks quickly. The customizable reports and detailed analytics are invaluable for understanding the overall health of our projects. Pros One of the standout features of Zoho Bug Tracker is its user-friendly interface, which ensures that my team can adapt to it quickly without a steep learning curve. The seamless integration with other Zoho products and third-party applications further enhances its utility, allowing for a more streamlined workflow. Moreover, Zoho Bug Tracker is cost-effective, offering excellent value for the price compared to other tools in the market. This affordability doesn't compromise its functionality, making it a perfect fit for teams of all sizes. Overall, Zoho Bug Tracker has significantly improved our issue management process, and I highly recommend it to any team looking for a robust, affordable solution. Cons However, there are a couple of areas for improvement. During the initial setup, the data migration process could be smoother. We encountered some challenges that could have been avoided with better migration tools. Additionally, while we managed to onboard ourselves, having access to volunteer support during the onboarding process would have made it much easier and more efficient. Despite these minor setbacks, Zoho Bug Tracker remains an excellent choice for our team. Reason for choosing Zoho BugTracker Easy to setup and maintain Review Source VR Verified Reviewer Software Engineer Used the software for: 1-2 years ### "Increased productivity" July 24, 2018 4.0 Pros Very fast custom views and a user-friendly dashboard to manage bugs. the feature I liked the most is their kanban view of the portal it gives ease of use in tracking bugs. Increases the productivity with predefined privileges for every user and hierarchy. Cons It is on the little pricey side than other bug tracking solutions. Doesn't have the mobile app. It doesn't provide the mobile app. Review Source VR Verified Reviewer Used the software for: 2+ years ### "Powerful features with Simple interface" November 1, 2017 5.0 Pros I use it regularly and never felt anything lacking in this app. It is loaded with powerful features. I have been using it for more than two years and not paid a penny yet. It's free for small teams but pleasantly exceeds your expectations. Cons Though nothing much to complain, the look and feel is a bit too functional. Would love interesting bits in design here and there. Review Source DL Dan L. Engineer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great tracker for the price" September 30, 2021 5.0 Pros I like the ability to track issues from beginning to resolution. Cons Setting up the software but thats any software. Review Source EW Eve W. Student Computer Software Used the software for: I used a free trial ### "Pretty good" January 26, 2024 4.0 Overall good experience with this for reporting bugs for my university assignment Pros I like the status workflow feature but it was hard to understand at first Cons Putting in the bug descriptions is quite annoying. The field is very small Review Source VR Verified Reviewer IT Manager Internet Used the software for: 1-2 years ### "All in One Solution" April 11, 2019 5.0 Wonderful Pros I love this bt, no separate logins required, no hastle. If you use zoho mail or other crm through them, this is a must to keep your IT running. Cons The learning curve is slightly irritating, but if you have time to sit and explore the software, you're good to go. Review Source SP Srikant P. CIO Financial Services Used the software for: 6-12 months ### "Superlative Product" September 20, 2022 5.0 Pros Easy to use and quick to setup and get going. Serves basic purpose Cons None as of now. However, looking at the functionality does not seem to have any Review Source VR Verified Reviewer COO Information Technology and Services Used the software for: I used a free trial ### "“Zoho Bug Tracker is Awesome!" October 10, 2020 5.0 Pros It is a good bug tracking software very ease of use Cons do not have one thing that I do not like, at this moment. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Review Source DP Dave P. Project Manager Marketing and Advertising Used the software for: 1-2 years ### "Excellent value " November 17, 2020 4.0 Pros I've used many different bug tracking software packages over the years and Zoho is a good as any of them and is excellent value for money. Free version is full featured, paid versions are very good value for money Cons Not as intuitive as some other SASS products out there, but nothing to really make me have second thoughts about recommending the product. Usability is always one of my key requirements for software (if its difficult to use, people wont use it and its a complete waste of money) and it passes the test. Review Source RJ Rajib J. VP Automotive Used the software for: 6-12 months ### "Kanban chart is convinient to track" November 11, 2019 5.0 Very good Pros Kanban view card is very easy to track and manage Cons Not able to export report in excel for the bugs Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing Zoho BugTracker Simplicity Review Source MP Maharajan P. Team lead Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent Product" October 9, 2018 5.0 It is excellent Pros Easy to access bug list and filtering and also email notification for each action Cons Able to track team bug list very easily Review Source VR Verified Reviewer COO Computer Software Used the software for: Less than 6 months ### "Zoho Bugtracker is wonderful tool for small team." October 13, 2019 5.0 happily using Pros Easy, powerful and what exactly needed for software projects. Cons Don't know much about cons so far , but I must say that this good sign too. Review Source AG Anoop G. Director Education Management Used the software for: 6-12 months ### "It is nice software and easy to use" August 24, 2020 5.0 Me and my team can coordinate very smoothly Pros Ease of use and friendliness, client can report the bugs and communication is fast. Cons I think it is good! and need not any changes Review Source AL Alex L. Software Developer Computer Software Used the software for: I used a free trial ### "Excellent Bugtracker" April 26, 2020 5.0 Pros The features that made the biggest impact for me and my team were the abilities to create and manage bugs for our project without any difficulty and the added components for graphing out how the bugs were being handled in real time. Cons Although this is one of the only bug tracking interfaces that gives you the ability to manage your bugs for free (indefinitely), I would have liked to have seen more simple things like web-hook integration get added in without the extra price. Review Source EV Eva V. Group Account Director Marketing and Advertising Used the software for: I used a free trial ### "helped us to put a complex project on track to delivery" October 24, 2022 4.0 We are troubleshooting problems that occur in a big new site that we are designing. Pros It is very easy to use by different teams to track the project. It is very easy to track accountability (who/what on a timely basis).It helps organize the severity of the bugs thus helping the timely and efficient debug process. Cons Free version doesn't allow more than 3 email addresses. 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