# Page 2 | Zoho BugTracker Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Zoho BugTracker the right Bug Tracking solution for you? Explore 172 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/180954/Zoho-Bugtracker/reviews

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Zoho BugTracker

4.7 (172)

[View alternatives](https://www.capterra.com/p/180954/Zoho-Bugtracker/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Zoho BugTracker

## Showing most helpful reviews

Showing 26-50 of 172 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Vikram P.  
Senior Manager - Technial and Products  
Information Technology and Services  
Used the software for: 2+ years

### "Zoho's BugTracker for Issue/Bug/Change Management"

September 13, 2018

4.0

We are using the bugtracker for case management as being a SaaS provider and on Agile, we are need to be very flexible in our product. Hence the changes, issues need to records more frequently and quickly so that we can respond well in time. this tools helps achieve the goal

Pros

Zoho Bugtracker is a very simple yet powerful tool for managing the issues/bugs or changes. The layout is simple and you can respond or add comments to your bugs from email/app. The categorization within projects helps narrow down to project and gives a better overview of the status of the project. The dashboards are also very useful.

Cons

Unfortunately, i have noticed that as the comments/notes or screen keep accumulating in a case - the page behaves weird. For eg: we had a very length email which contains lot of details and when this email was sent as it to the case through email, the page went extremely long at bugtrackers and the verticle scroll bar almost disappeared. But in general it is very good for all project types

Review Source

Rao Wajahat S.  
T24 Senior Functional Analyst  
Banking  
Used the software for: 1-2 years

### "Bug Tracking and reporting so simple."

June 30, 2021

4.0

Pros

Zoho Bug Tracker is a great example of such a solution. This solution allows you to create a web form that helps you submit issues. Attached to the client. Its ease of deployment and ease of use was something we saw so far. The ability to add details to each issue is also very wide, you can track the status of your issue with a single click.

Cons

Configuration is quite limited, these external users also need to be able to add more functionality and flexibility.

Review Source

CM

Clancey M.  
Sales Specialist  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Versatile and Fun"

August 28, 2023

4.0

We get high engagement from users because its a fun and easy to use systems. We have adapted it to something it wasn't even designed to do and it works great.

Pros

Bug Tracker is fun and easy to use. We like the kanban view and the flexibility of the tool.

Cons

I do not like that I get more users in the free plan than in one of the paid plans. I also need more reports and customization.

Review Source

Geetika P.  
Co-Founder  
Computer Software  
Used the software for: 1-2 years

### "Zoho Bug Tracker "

September 11, 2018

5.0

Very Good.

Pros

I really like the user interface which is very friendly for users from all background. The software is easy to use and has lots of functionalities. Moreover it is easiest for a small company like mine with only 5-6 users to use the basic features for free. We don't have either the budget or the knowledge to use the more complex bug tracking softwares and this works perfectly for us.

Cons

I wish we could customize it a bit more. I also wish there were more ways in which we could classify bugs with larger range of severity. But honestly saying I am very satisfied with Zoho Bugs and these are only minor points.

Review Source

VR

Verified Reviewer  
Sound Engineer  
Entertainment  
Used the software for: 6-12 months

### "Instantly Spots and Tracks Bugs You Don’t Need"

October 28, 2018

5.0

Pros

I use Zoho Bug Tracker to identify if there are any bugs in the programs I use. This software is quite helpful because it alerts me each time there are bugs. There are software that can slow your system down or even occupy a lot of bandwidth which causes your computer to freeze or lag. Some software automatically has you download other features you don’t need without you even knowing. Zoho Bug Tracker is quick to spot these issues and keeps my computer running at the speed I desire it to be. I never have to worry about bugs with this software.

Cons

My main issue with this software is the steep cost. Lowering the price would make it more attractive for consumers to purchase since people do need this type of software.

Review Source

Ruban D.  
Member of Technical Staff  
Information Technology and Services  
Used the software for: 1-2 years

### "Best software bug tracker for app development"

June 4, 2022

4.0

Pros

Good UI, and the best workflow of the bugs lifecycle. generating timesheet is also the best feature we liked.

Cons

Storage limits. Apart from that this tool is good ans easy to adopt.

Review Source

VM

Vincent M.  
Manager, IT Systems & Development  
Financial Services  
Used the software for: 1-2 years

### "Feature Rich, Customizable, Easy to Use Project/Bug Tracking at a Good Price"

April 17, 2018

5.0

My company FINALLY adopted some project/bug tracking software after 2 failed, previous attempts. Love Zoho.

Pros

My entire company LOVES using Zoho Projects/Bug-Tracker. We had previously used JIRA and were pulling our hair out trying to customize it with some simple workflows. I usually excel at that sort of thing but we did not seem to get along. Next I found Zoho and from the trial through today, they're amazing. It's easy to customize anything, the pricing is great, the support is fantastic and very responsive. They do regular updates and explain everything so you can jump on any new features right away. I HIGHLY recommend Zoho Projects/Bug Tracker.

Cons

Occasionally we run into an issue with a complex project where we'll need more custom fields to be able to add to it and have to be a little creative.

Review Source

VR

Verified Reviewer  
Software Engineer  
  
Used the software for: 1-2 years

### "Increased productivity"

July 24, 2018

4.0

Pros

Very fast custom views and a user-friendly dashboard to manage bugs. the feature I liked the most is their kanban view of the portal it gives ease of use in tracking bugs. Increases the productivity with predefined privileges for every user and hierarchy.

Cons

It is on the little pricey side than other bug tracking solutions. Doesn't have the mobile app. It doesn't provide the mobile app.

Review Source

Frank W.  
Senior Software Engineer  
Computer Software  
Used the software for: 2+ years

### "A very good bug tracking application "

April 7, 2019

4.0

Pros

Of all the big tracking softwares I've used, Zoho bug tracker is easily that simplest to use. The ease of use doesn't mean it's a lightweight. Rather, it's very powerful and easy to customize to fit my workflows. Zoho bug tracker has very reasonable pricing. I also like the support from the team. They're usually very quick and helpful whenever help is needed.

Cons

The only thing I've always felt zoho bug tracker lacked was a mobile app. Now there's a mobile app that works very well, there's absolute nothing to complain about.

Review Source

Aliz G.  
Project Leader  
Computer Software  
Used the software for: Less than 6 months

### "Efficiency for connecting Support and Projects areas"

September 12, 2018

4.0

Great experience, helps keeping an accurate record for each area on its own tools.

Pros

It establishes a link between Support and Projects areas in our Company: The tickets that our Support area receives through Zoho Desk are sometimes a problem or an issue that relates to a specific project either active or completed by our Projects Area which uses Zoho Projects to keep a record of all projects. In this case the attention of this ticket is often provided by our Projects area, and each area needs to be able to visualize, register and manage the requirement in its own tool. By using BugTracker our Support area still keeps an eye on these kind of tickets and register its development in Zoho Desk, while passing the requirement to our Projects area leaving a link between both tools (Zoho Desk and Zoho Projects); meantime, our Projects Area registers this "issue" attention related to the specific project, and keeps an accurate record of the projects history.

Cons

When you register the time spent on the attention for a Bug in Zoho Projects, it doesn't automatically updates de time registers of the linked ticket over Zoho Desk

Review Source

VR

Verified Reviewer  
Vice President  
Veterinary  
Used the software for: I used a free trial

### "Bugtracking made easy"

March 16, 2020

5.0

Very easy to onboard. We were on Jira before... this is much easier to use.

Pros

UI/UX is easy to pickup LOTS of features that you need, and none wasted on features that aren't necessary.

Cons

Price is higher than I would expect, but not out of the question.

Alternatives considered

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reason for choosing Zoho BugTracker

Seamless integration and webooks

Switched from

[Jira](https://www.capterra.com/p/19319/JIRA/)

Integration with CRM/Helpdesk

Review Source

Ashish T.  
Co-founder & Chief Product Officer  
Legal Services  
Used the software for: 1-2 years

### "Zoho Bug Tracker is Awesome! It tremendously increases the productivity and Collaboration"

October 10, 2018

5.0

It has increased the Productivity and collaboration and helps us to keep track on the issues.

Pros

Easy to use and intuitive Reports are good

Cons

Whatever we want it's there. So, no comments

Review Source

VR

Verified Reviewer  
  
  
Used the software for: 2+ years

### "Powerful features with Simple interface"

November 1, 2017

5.0

Pros

I use it regularly and never felt anything lacking in this app. It is loaded with powerful features. I have been using it for more than two years and not paid a penny yet. It's free for small teams but pleasantly exceeds your expectations.

Cons

Though nothing much to complain, the look and feel is a bit too functional. Would love interesting bits in design here and there.

Review Source

AZ

Aleksandar Z.  
Programmer  
Computer Games  
Used the software for: Less than 6 months

### "Must have for indie projects"

March 26, 2019

4.0

We are using it for indie game and it's really amazing. Easy to track bugs and project status. It automatically creates Relase notes for each milestone, which is great! Also, collaborating is also great. Free version is more then enough for small teams like ours.

Pros

\-Ease of use -A lot of functionality to help the project organization -UI is really good -Fast and stable -Free version is enough most of the time -Nothing and no one will bother you when using free version -Collaborating is easy -Useful notifications -You even get a forum (even with the free version)

Cons

There is a lack of customization: -Can't add new custom entries for bug status (for example "re-opened" or "waiting for") -Milestone status is always set to Open, even if it's just a planned milestone for the future. Can't add new status for milestones -Can't add new custom entries for bug severity, classification In short, you have to use it as they meant to, no customization at all.

Review Source

DL

Dan L.  
Engineer  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Great tracker for the price"

September 30, 2021

5.0

Pros

I like the ability to track issues from beginning to resolution.

Cons

Setting up the software but thats any software.

Review Source

SK

Stathis K.  
Senior Software Engineer  
Information Technology and Services  
Used the software for: Less than 6 months

### "the swiss knife of bug tracking"

June 21, 2022

5.0

collaboration in issue and bug tracking between teams that do not physically connect.

Pros

We mostly use the bug tracking features in a group of four companies that work together for a project. The bug tracking is a 100% complete system with many features smartly implemented so learning curve is quite small.

Cons

We really could not find any missing features. One thing that could be improved is to add a feature in order for a new account to be able to have as less as possible features in terms of reducing the complexity of the UI.

Review Source

Hemamalini G.  
Junior Programmer  
Information Technology and Services  
Used the software for: 6-12 months

### "About Bug Tracker"

October 9, 2018

5.0

Pros

Everything about this software, especially features

Cons

nothing about this software, but sometimes loading doesnot happen in a quick manner

Review Source

EW

Eve W.  
Student  
Computer Software  
Used the software for: I used a free trial

### "Pretty good"

January 26, 2024

4.0

Overall good experience with this for reporting bugs for my university assignment

Pros

I like the status workflow feature but it was hard to understand at first

Cons

Putting in the bug descriptions is quite annoying. The field is very small

Review Source

GW

Gary W.  
President  
Information Technology and Services  
Used the software for: 1-2 years

### "Changed our development team productivity"

August 9, 2019

5.0

This product has changed our development team productivity immensely!

Pros

Ease of use, comments and attachments, delegation

Cons

Nothing.

Review Source

VR

Verified Reviewer  
IT Manager  
Internet  
Used the software for: 1-2 years

### "All in One Solution"

April 11, 2019

5.0

Wonderful

Pros

I love this bt, no separate logins required, no hastle. If you use zoho mail or other crm through them, this is a must to keep your IT running.

Cons

The learning curve is slightly irritating, but if you have time to sit and explore the software, you're good to go.

Review Source

EÖ

Engin Ö.  
Project Manager  
Program Development  
Used the software for: I used a free trial

### "Another great app from Zoho!"

September 8, 2022

5.0

Pros

Ease of Use is the main reason why I would go with this application. I just started using it with my team a few days ago. The team quickly adapted. No unnecessary mess. It's also great at being able to track the process through the iOS app.

Cons

To be honest I am really liking the software for now as it is solving my purpose. Definitely there are always rooms of improvement in any software you build.

Review Source

VR

Verified Reviewer  
Business Analyst  
Computer Software  
Used the software for: Less than 6 months

### "Very easy to use!"

August 17, 2016

5.0

This add in has assisted us greatly with the communication between our support staff and our development staff. The built in features, like bug severity, reproducibility, etc are all items we were missing prior to finding this solution.

Pros

The features at the bug-level that allow you to drill down to the cause, the reproducibility, the impact on our client, and even the connection with the CRM to see exactly what client or parent organization were impacted have been incredibly helpful. The integration with projects was a key component that set this apart from other solutions.

Cons

I truly don't have any cons at this time. (Aside from my consistent feedback that Zoho's technical support is not helpful whatsoever) Everything about this add in is easy to use

Review Source

SP

Srikant P.  
CIO  
Financial Services  
Used the software for: 6-12 months

### "Superlative Product"

September 20, 2022

5.0

Pros

Easy to use and quick to setup and get going. Serves basic purpose

Cons

None as of now. However, looking at the functionality does not seem to have any

Review Source

JS

John S.  
Engineer  
Education Management  
Used the software for: I used a free trial

### "Simple yet powerful"

June 9, 2021

5.0

Overall, I think we will stick with this tool for awhile.

Pros

The UI/UX is very easy to follow, very intuitive.

Cons

None so far, I just have to explore the advance features more.

Switched from

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

UI/UX

Review Source

GS

Gil S.  
CTO  
Computer Software  
Used the software for: Less than 6 months

### "Bugs tracker"

September 27, 2020

5.0

Pros

Easy of use. Easy to customize. Good value for Money

Cons

Not cheap. Other than that I have not found any other cons.

Review Source

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