# Page 2 | Zoho BugTracker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Zoho BugTracker the right Bug Tracking solution for you? Explore 172 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180954/Zoho-Bugtracker/reviews --- Zoho BugTracker 4.7 (172) [View alternatives](https://www.capterra.com/p/180954/Zoho-Bugtracker/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Zoho BugTracker ## Showing most helpful reviews Showing 26-50 of 172 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Vikram P. Senior Manager - Technial and Products Information Technology and Services Used the software for: 2+ years ### "Zoho's BugTracker for Issue/Bug/Change Management" September 13, 2018 4.0 We are using the bugtracker for case management as being a SaaS provider and on Agile, we are need to be very flexible in our product. Hence the changes, issues need to records more frequently and quickly so that we can respond well in time. this tools helps achieve the goal Pros Zoho Bugtracker is a very simple yet powerful tool for managing the issues/bugs or changes. The layout is simple and you can respond or add comments to your bugs from email/app. The categorization within projects helps narrow down to project and gives a better overview of the status of the project. The dashboards are also very useful. Cons Unfortunately, i have noticed that as the comments/notes or screen keep accumulating in a case - the page behaves weird. For eg: we had a very length email which contains lot of details and when this email was sent as it to the case through email, the page went extremely long at bugtrackers and the verticle scroll bar almost disappeared. But in general it is very good for all project types Review Source Rao Wajahat S. T24 Senior Functional Analyst Banking Used the software for: 1-2 years ### "Bug Tracking and reporting so simple." June 30, 2021 4.0 Pros Zoho Bug Tracker is a great example of such a solution. This solution allows you to create a web form that helps you submit issues. Attached to the client. Its ease of deployment and ease of use was something we saw so far. The ability to add details to each issue is also very wide, you can track the status of your issue with a single click. Cons Configuration is quite limited, these external users also need to be able to add more functionality and flexibility. Review Source CM Clancey M. Sales Specialist Logistics and Supply Chain Used the software for: 2+ years ### "Versatile and Fun" August 28, 2023 4.0 We get high engagement from users because its a fun and easy to use systems. We have adapted it to something it wasn't even designed to do and it works great. Pros Bug Tracker is fun and easy to use. We like the kanban view and the flexibility of the tool. Cons I do not like that I get more users in the free plan than in one of the paid plans. I also need more reports and customization. Review Source Geetika P. Co-Founder Computer Software Used the software for: 1-2 years ### "Zoho Bug Tracker " September 11, 2018 5.0 Very Good. Pros I really like the user interface which is very friendly for users from all background. The software is easy to use and has lots of functionalities. Moreover it is easiest for a small company like mine with only 5-6 users to use the basic features for free. We don't have either the budget or the knowledge to use the more complex bug tracking softwares and this works perfectly for us. Cons I wish we could customize it a bit more. I also wish there were more ways in which we could classify bugs with larger range of severity. But honestly saying I am very satisfied with Zoho Bugs and these are only minor points. Review Source Ruban D. Member of Technical Staff Information Technology and Services Used the software for: 1-2 years ### "Best software bug tracker for app development" June 4, 2022 4.0 Pros Good UI, and the best workflow of the bugs lifecycle. generating timesheet is also the best feature we liked. Cons Storage limits. Apart from that this tool is good ans easy to adopt. Review Source VM Vincent M. Manager, IT Systems & Development Financial Services Used the software for: 1-2 years ### "Feature Rich, Customizable, Easy to Use Project/Bug Tracking at a Good Price" April 17, 2018 5.0 My company FINALLY adopted some project/bug tracking software after 2 failed, previous attempts. Love Zoho. Pros My entire company LOVES using Zoho Projects/Bug-Tracker. We had previously used JIRA and were pulling our hair out trying to customize it with some simple workflows. I usually excel at that sort of thing but we did not seem to get along. Next I found Zoho and from the trial through today, they're amazing. It's easy to customize anything, the pricing is great, the support is fantastic and very responsive. They do regular updates and explain everything so you can jump on any new features right away. I HIGHLY recommend Zoho Projects/Bug Tracker. Cons Occasionally we run into an issue with a complex project where we'll need more custom fields to be able to add to it and have to be a little creative. Review Source VR Verified Reviewer Software Engineer Used the software for: 1-2 years ### "Increased productivity" July 24, 2018 4.0 Pros Very fast custom views and a user-friendly dashboard to manage bugs. the feature I liked the most is their kanban view of the portal it gives ease of use in tracking bugs. Increases the productivity with predefined privileges for every user and hierarchy. Cons It is on the little pricey side than other bug tracking solutions. Doesn't have the mobile app. It doesn't provide the mobile app. Review Source Frank W. Senior Software Engineer Computer Software Used the software for: 2+ years ### "A very good bug tracking application " April 7, 2019 4.0 Pros Of all the big tracking softwares I've used, Zoho bug tracker is easily that simplest to use. The ease of use doesn't mean it's a lightweight. Rather, it's very powerful and easy to customize to fit my workflows. Zoho bug tracker has very reasonable pricing. I also like the support from the team. They're usually very quick and helpful whenever help is needed. Cons The only thing I've always felt zoho bug tracker lacked was a mobile app. Now there's a mobile app that works very well, there's absolute nothing to complain about. Review Source Aliz G. Project Leader Computer Software Used the software for: Less than 6 months ### "Efficiency for connecting Support and Projects areas" September 12, 2018 4.0 Great experience, helps keeping an accurate record for each area on its own tools. Pros It establishes a link between Support and Projects areas in our Company: The tickets that our Support area receives through Zoho Desk are sometimes a problem or an issue that relates to a specific project either active or completed by our Projects Area which uses Zoho Projects to keep a record of all projects. In this case the attention of this ticket is often provided by our Projects area, and each area needs to be able to visualize, register and manage the requirement in its own tool. By using BugTracker our Support area still keeps an eye on these kind of tickets and register its development in Zoho Desk, while passing the requirement to our Projects area leaving a link between both tools (Zoho Desk and Zoho Projects); meantime, our Projects Area registers this "issue" attention related to the specific project, and keeps an accurate record of the projects history. Cons When you register the time spent on the attention for a Bug in Zoho Projects, it doesn't automatically updates de time registers of the linked ticket over Zoho Desk Review Source EC Emily C. Student Education Management Used the software for: I used a free trial ### "Great for students to explore software testing " January 26, 2024 5.0 Pros The workflows and allows the user to click drag and drop. Cons There is no free student account, these tools are helpful for students to get familiarize with how to use a software testing tool. Review Source Ashish T. Co-founder & Chief Product Officer Legal Services Used the software for: 1-2 years ### "Zoho Bug Tracker is Awesome! It tremendously increases the productivity and Collaboration" October 10, 2018 5.0 It has increased the Productivity and collaboration and helps us to keep track on the issues. Pros Easy to use and intuitive Reports are good Cons Whatever we want it's there. So, no comments Review Source VR Verified Reviewer Used the software for: 2+ years ### "Powerful features with Simple interface" November 1, 2017 5.0 Pros I use it regularly and never felt anything lacking in this app. It is loaded with powerful features. I have been using it for more than two years and not paid a penny yet. It's free for small teams but pleasantly exceeds your expectations. Cons Though nothing much to complain, the look and feel is a bit too functional. Would love interesting bits in design here and there. Review Source VR Verified Reviewer Founder Computer Software Used the software for: 6-12 months ### "Perfectly made for Tech Startups" September 14, 2018 5.0 For a product development company like us it offers all the functionality require to keep track of software bugs. Pros Ease of use and complete set of functionality. Cons Cost structure could have been more stretched. Review Source DL Dan L. Engineer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Great tracker for the price" September 30, 2021 5.0 Pros I like the ability to track issues from beginning to resolution. Cons Setting up the software but thats any software. Review Source DM David M. CEO Computer Software Used the software for: 1-2 years ### "Great System for Bug Tracking" November 5, 2020 5.0 Pros Very easy to use - i use Zoho Project quite a bit - but this weas great just to use to bug track with some contractors Cons nothing to report that was bad, am very happy Reason for choosing Zoho BugTracker Slimmer easier to use Review Source Hemamalini G. Junior Programmer Information Technology and Services Used the software for: 6-12 months ### "About Bug Tracker" October 9, 2018 5.0 Pros Everything about this software, especially features Cons nothing about this software, but sometimes loading doesnot happen in a quick manner Review Source EW Eve W. Student Computer Software Used the software for: I used a free trial ### "Pretty good" January 26, 2024 4.0 Overall good experience with this for reporting bugs for my university assignment Pros I like the status workflow feature but it was hard to understand at first Cons Putting in the bug descriptions is quite annoying. The field is very small Review Source AP Abhishek P. Assistant Manager Real Estate Used the software for: I used a free trial ### "Extend the free trial" October 26, 2023 4.0 Good experience. We want to explore it more. But the trial period was end. We want to extend it. Pros The issue tracking system and the administrative part. Cons Other extra function are not needed for us. Review Source VR Verified Reviewer IT Manager Internet Used the software for: 1-2 years ### "All in One Solution" April 11, 2019 5.0 Wonderful Pros I love this bt, no separate logins required, no hastle. If you use zoho mail or other crm through them, this is a must to keep your IT running. Cons The learning curve is slightly irritating, but if you have time to sit and explore the software, you're good to go. Review Source EB Emerson B. CTO Financial Services Used the software for: I used a free trial ### "it helps me a lot" August 9, 2023 5.0 Pros I like that it helps me organize and solve my mistakes Cons that they change my price without knowing Review Source EÖ Engin Ö. Project Manager Program Development Used the software for: I used a free trial ### "Another great app from Zoho!" September 8, 2022 5.0 Pros Ease of Use is the main reason why I would go with this application. I just started using it with my team a few days ago. The team quickly adapted. No unnecessary mess. It's also great at being able to track the process through the iOS app. Cons To be honest I am really liking the software for now as it is solving my purpose. Definitely there are always rooms of improvement in any software you build. Review Source SP Srikant P. CIO Financial Services Used the software for: 6-12 months ### "Superlative Product" September 20, 2022 5.0 Pros Easy to use and quick to setup and get going. Serves basic purpose Cons None as of now. However, looking at the functionality does not seem to have any Review Source RR Ravikiran R. Architect Used the software for: 6-12 months ### "Best place to log and manage bugs" April 30, 2018 5.0 Worth having in the organization to avoid the cost of infracture Pros Easy to log and track best integration with calendar Supports blogs and forums Easy to collaborate with the help of the chat Good support to add related documents Good work flow support Cons Little expensive Lack of change log support Not having good support for complex projects support Overall not much to complain Review Source GS Gil S. CTO Computer Software Used the software for: Less than 6 months ### "Bugs tracker" September 27, 2020 5.0 Pros Easy of use. Easy to customize. Good value for Money Cons Not cheap. Other than that I have not found any other cons. Review Source VR Verified Reviewer COO Information Technology and Services Used the software for: I used a free trial ### "“Zoho Bug Tracker is Awesome!" October 10, 2020 5.0 Pros It is a good bug tracking software very ease of use Cons do not have one thing that I do not like, at this moment. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.