Who Uses This Software?

Prodsight is ideal for Customer Support, Product and Marketing teams who are looking to uncover customer issues develop solutions and track the impact of improvements in real-time.


Average Ratings

1 Review

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Product Insight
  • prodsight.com
  • Founded 2017
  • United Kingdom

About Prodsight

Customer insights for product teams. Understand customer needs and issues based on your Intercom conversations.


Prodsight Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

Prodsight Reviews Recently Reviewed!


Easy to Use

May 24, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I like most is the ease of use of the tool. It mineable our conversations and helps us monitor what support questions are asked the most. This helps us keep on top of how've we can assist our customers.

Cons: The red and green experience rating calculation is unclear and seems to not accurately produce consistent results.

Overall: Very helpful to us and the customer support is excellent.