# Prodsight Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Prodsight the right Customer Experience solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180962/Prodsight/reviews --- Prodsight 4.9 (7) [View alternatives](https://www.capterra.com/p/180962/Prodsight/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Prodsight Ease of use 4.9 Customer Service 4.9 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Software Engineer Computer Software Used the software for: Less than 6 months ### "Excellent product for handling personalized customer conversation" December 20, 2022 5.0 Excellent choice, and will definitely recommend it for startups. Pros One of the excellent features provided by them is their auto-tagging of tickets which helped me control the overall flow of customer tickets and gather insights. I was able to easily connect Prodsight with slack, and analyze all app reviews. I created custom topics of which I wanted to keep track. I could also create subtopics and drill down into each topic. Additionally, they also provide real-time reporting using trends, charts and graphs. Cons I did not identify any major cons. For any issue that I ran through, their team was able to help me through it and set up the entire process easily. Review Source KT Kaleb T. VP, Application Development Information Services Used the software for: 6-12 months ### "Solid sentiment analysis with easy setup" June 11, 2021 5.0 Pros Prodsight gave us a really intelligent sentiment analysis and sophisticated tagging with really easy setup. Talking with Tadas during setup, he was extremely helpful and sought to really understand my use case and what would help me most rather than trying to sell me on his solution. Really appreciated him and the value we have drawn from Prodsight. Cons A relatively minor quibble, but it would have been helpful to be able to split sentiment analysis out into an entry and exit score -- if our CS folks are doing their jobs well, we'd expect those to diverge over the course of a conversation. Prodsight, in our experience, was biased towards the negative due to a focus on the keywords and language at the start of the conversation. Again, a minor quibble. Review Source Response from Product Insight June 15, 2021 Thanks for your review, Kaleb! I'm thrilled you enjoyed our sentiment analysis engine as well as the usability of Prodsight. Also, I appreciate you sharing the use case around analysing sentiment at the beginning and the end of the support conversation. Whilst it is not something we've designed Prodsight specifically for, it is an interesting area to explore, and I will make sure to pass your comments onto our product team! MK Mahboob K. Director Of Customer experience Consumer Electronics Used the software for: Less than 6 months ### "Interesting approach" June 9, 2021 4.0 Pros I like how easy it has made our more complex 3-tier tagging structure on Zendesk. The automated tagging is enormously helpful, as it reduces the agent's time to solve a ticket. Cons Nothign so far! Everything is likeable. Review Source Response from Product Insight June 15, 2021 Thanks for the review! Delighted to hear that you were able to automate your Zendesk ticket tagging and reduce the resolution time as a result. I'm sure your agents will appreciate the fact that they can now spend more time helping customers instead of tagging tickets :) JL Jeff L. Co-Founder Computer Software Used the software for: 6-12 months ### "Very useful software - great usability" March 4, 2020 5.0 Great product and I'd recommend it to any company with a high volume of conversations in systems like Intercom. Pros The system is easy to use, easy to configure/customize and addresses a major pain point for some of our organization's most useful data - customer conversations. It was very useful in prioritizing development, identifying ways to improve help and understanding the voice of our customers. Cons The development team moved quickly on all fronts and there wasn't anything, in particular, that wasn't quickly addressed by the team. Review Source PM Paul M. Head of Membership Service Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Understanding our members" June 14, 2021 5.0 Good on boarding, good support, good product. Pros a one-stop place to see all relevant customer feedback, understand top topics and identify trends. Cons Would love to see more exportable reports but I'm aware they are coming soon. Review Source Response from Product Insight June 16, 2021 Many thanks for taking the time to review Prodsight! Glad to hear that Prodsight was able to provide a "home" for all your customer feedback so you can better understand your members. We've recently launched the exporting of Topic and Topic Group statistics which you might find useful but I will follow up privately to learn more about your exporting needs. VR Verified Reviewer SVP SRG and Customer Success Hospital & Health Care Used the software for: Less than 6 months ### "Easy to Use " May 24, 2019 5.0 Very helpful to us and the customer support is excellent. Pros What I like most is the ease of use of the tool. It mineable our conversations and helps us monitor what support questions are asked the most. This helps us keep on top of how’ve we can assist our customers. Cons The red and green experience rating calculation is unclear and seems to not accurately produce consistent results. Review Source Response from Product Insight October 28, 2019 Thanks for your review! We have recently shipped improvements to both the accuracy and presentation of the sentiment scores. Also, you can now change the sentiment scores and we will use your input to further improve the accuracy of sentiment scoring. IM Ian M. CTO Computer Software Used the software for: Less than 6 months ### "Most Convenient for text-based search" October 16, 2019 5.0 Pros The search features are top-notch. The stemming and natural language processing capabilities are what keep us there. Cons Internal site navigation could use some work. Also, ability to suggest new topics based on new data. Review Source Response from Product Insight October 28, 2019 Thanks for taking the time to review Prodsight, Ian! We are currently working on a new way to discover topics as well as improving usability so keep an eye out for the changes. 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