# ONEiO Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ONEiO the right Integration solution for you? Explore 31 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180990/ONEiO/reviews --- ONEiO 4.5 (31) [View alternatives](https://www.capterra.com/p/180990/ONEiO/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ONEiO Ease of use 4.4 Customer Service 4.7 ## Pros and Cons in Reviews JC Jishnu C DevOps EngineerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “I was tried to setup the Jira to Jira integration and ONEIO have a excellent document to do this stuff.“ June 10, 2024 JN Jiří N top developerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “complex search for a specific error“ June 17, 2021 AP Antti P Team Lead / Sr. Security ConsultantInformation Technology and Services, 201 - 500 employeesUsed the software for: 6-12 months. “Ease of use, excellent support and collaboration, flexibility of the software.“ October 13, 2022 ## Showing most helpful reviews Showing 1-25 of 31 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Reija J. Advisor Management Consulting Used the software for: 2+ years ### "Easy to maintain" April 25, 2023 5.0 Pros ONEiO is very easy to use and maintain. The simplicity is important for quick changes. Cons No reporting available at the moment for MSP subscription. Cannot see all my tenants' endpoints status at one glance. Review Source EE Eyvind E. Process consultant Government Administration Used the software for: 2+ years ### "ONEiO integration platform review" June 2, 2022 4.0 Overall a good experience using the product and relatively easy to analyse root causes for problems in integrations. Pros Ease of use and relatively uncomplicated to learn and understand Cons There are still important features missing regarding analysis and overview of rules including searching, displaying and viewing relationships between singular rules. Presently better features are being impemented in production,. but still in beta. Alternatives considered [Informatica MDM & 360](https://www.capterra.com/p/168312/Informatica-MDM/)[MuleSoft Mule ESB](https://www.capterra.com/p/213666/Mule-ESB/)[Boomi](https://www.capterra.com/p/5520/Boomi/) Reason for choosing ONEiO Easy interface, Easy to learn, uncomplicated product, best product for our purpose and satisfies our needs overall. Review Source JN Jiří N. top developer Information Technology and Services Used the software for: 6-12 months ### "comments and recommendations" June 17, 2021 4.0 Pros simplicity, clarity, export and copying of data Cons inability to filter in history - by date, by error (error is / is not, type of error), by keywords, by type of transaction (on the one hand from whom to whom, act on whether it is Create, Update, etc.) complex search for a specific error Reason for choosing ONEiO OneIo is a very useful tool, it seems good and sophisticated, but for users it seems to be made by amateurs who do not think about the needs of users. And I'm very sorry about that, because OneIo has great opportunities - if comments and suggestions are made. Review Source Response from Oneio Cloud June 22, 2021 Thank you for your feedback Jiri! The filtering of ONEiO's message feed will receive additional functionality in the coming months with the ability to select statuses and endpoints. Improving the usability of our application is very important to us and we actively follow our community forums for ideas on how to improve. JC Jishnu C. DevOps Engineer Information Technology and Services Used the software for: 6-12 months ### "Exceptional integration using ONEIO" June 10, 2024 5.0 Pros Very simple integration like a Plug &Play. The routing rules that creates automatically once we completed the integration, it will helps to a person can sync with ONEIO easily. I was tried to setup the Jira to Jira integration and ONEIO have a excellent document to do this stuff. Exceptional support from the team. Cons Customization of the routing rules sometimes bit tricky. And I would suggest an On call support, Chat support for priority issues rather than a ticket support. Review Source BH Brian H. Service management specialist / Partner Information Technology and Services Used the software for: 2+ years ### "ONEiO - A really nice acquaintance" December 5, 2022 4.0 I have been working with ONEiO for nearly 5 years - And I set up approximately 15-20 integrations between different systems and companies in ONEiO - I see both the Organization ONEiO and the System ONEiO as a partnership, I could have to a very good friend - I really like the system, how simple it looks and how easy it is to configure Pros I really like the simplicity of the system - Things, which normally are rather complex and time consuming, can easily be configured in ONEiO - To mention one thing I would definitely mention ONEiO's Default endpoints and especially the Custom REST endpoint, which is easily configurable and can be set up in a few minutes - Also the performance and the uptime of the system is fantastic - I do not remember any breakdowns or outages in those 5 years I have been working with the system - All transactions are happening instantly and if delays occurs, it normally is caused by bad performance of one of the integrated system. Cons It is really difficult for me to say something, which I don't like - But there are areas which could be developed further - One thing I miss in this product, is the possibility to report on the integrations and to have some useful visuals of how the integrations are performing. Reason for choosing ONEiO I work as consultant for various customers and have no insights in their decision process - But from what I hear, it is about the simplicity of ONEiO and the perspectives of standardizing their integrations agains various customers Review Source JN Johanna N. Process specialist Financial Services Used the software for: 1-2 years ### "Easy tool" April 25, 2023 4.0 I like to use it! Pros OneIO is easy to use even you have not using it before. Simple and I can find all information I needed. Cons Only one person can see number of message (administrator). Search is very slow and sometimes it doesn't work at all (only rolling and rolling). Review Source RK Raimo K. Senior Advisor Management Consulting Used the software for: 2+ years ### "Easy to use and maintain" April 27, 2023 5.0 Easy to use and implement Pros Conversation feature is really cool. Easy to use. Cons move feature from QA to Prod, modify resent message and resend Review Source MM Mika M. Consultant Information Technology and Services Used the software for: 2+ years ### "Simple to use - hard to master" April 29, 2020 4.0 Usually basic stuff is very easy and fun to do, but if there is something more complex it really needs a lot of understanding about the product how it works and does things. Overall 4/5 Pros In the newest versions I like how you can get from test to prod easily without connecting to different site. I also like the overall view of the software and it is quite easy to use. Cons There is not so much filtering options for the ticket view and when open up conversation timestamps would be nice to see! Review Source VR Verified Reviewer CTO Information Technology and Services Used the software for: 6-12 months ### "Integrations made easy!" January 3, 2019 5.0 Service management system integrations are so much easier, but don't forget: Still the process mapping needs to be done properly. Pros \- Free integration of new software products which are not already onboard in ONEiO - Simple mapping of data between systems to be integrated - Easy to use UI Cons \- Reuse of existing mapping templates could be easier - High quality process mapping required Review Source Frank E. Managing Director Information Technology and Services Used the software for: Less than 6 months ### "One.IO - cool solution" November 14, 2022 5.0 The engagement was fast and value provided was very much in focus for ONEiO Pros Simple to install, implement and maintain Cons Nothing, haven't really found anything which didn't work Reason for choosing ONEiO Simple to use, clear price model Review Source MD Matthew D. CISO Information Technology and Services Used the software for: Less than 6 months ### "OneIO positive price point for integration" May 31, 2022 5.0 Professional, polite and responsive staff. Pros The speed to quickly deliver working and useful integrations. Cons Needing to work out which integrations are compatible with OneIO services. Review Source TF Tom F. CTO Computer Software Used the software for: 2+ years ### "ONEiO is leading the market for IAAS" June 28, 2021 5.0 The best, Excellent ! Pros Flat rate for connections, plentitude of connectors Cons Nothing i did not like, all features are cool and work as designed Review Source AP Antti P. Team Lead / Sr. Security Consultant Information Technology and Services Used the software for: 6-12 months ### "ONEiO review" October 13, 2022 5.0 Extremely pleasant, one of the best of my career. Pros Ease of use, excellent support and collaboration, flexibility of the software. Cons Multi-domain and some reporting could be improved. These are quite minor issues at the moment though. Review Source JM JAnne M. Sales executive Information Technology and Services Used the software for: 2+ years ### "my 3 cents" April 25, 2023 4.0 Our customers seem to like it Pros It helps a lot with the monitoring, message queuing and alerts, although the implementation pre-work, ie mapping of message content from the other end, still needs to be done and if/when there are complexities the job can still be difficult. Cons As a resell partner, the new sales commission invoicing is causing extra hassle Review Source AG April G. ServiceNow Developer Information Technology and Services Used the software for: 6-12 months ### "Good alternative for integrations" April 16, 2020 4.0 So far the ONEiO team has been very responsive and helpful in terms of support. The team has worked with us on developing features to fulfill our needs as a customer, which is great! Overall, my experience with ONEiO has been pretty positive. Pros A great feature of this product is that you can easily see when a message fails and the messages stay queued up and are not lost, which is very beneficial when there is a problem in the integration, because the sent data is not lost. Cons It would be nice if there was easier ways to copy configurations from one QA to another to minimize the amount of support involvement that we need Review Source OG Omers G. Platfrom Manager (ServiceNow) Information Services Used the software for: 2+ years ### "Review" September 27, 2019 4.0 Pros Easy To use Good Customer Support Fast response Cons No direct contract, Required partners for contract. Review Source MDC Mathias Djurhuus C. IT-Administrator Information Technology and Services Used the software for: Less than 6 months ### "SKAT ONEiO" February 12, 2020 5.0 We're using ONEiO to integrate both in and out of the organization. It's been amazing not having to worry to much about the API's! We've had great success integrating our "Remedy ARS 19.8" and our DevOps "Jira" instance which made DevOps really happy because they could continue using their own tool. Pros After learning how the software works and which mappings does what it's fairly simple to setup an integration, I think the webinar(s) I attended was great and it helped me move forward with a totally unrelated integration between Remedy ARS 19.8 and 4me Cons Recently had a problem where values with square brackets couldn't be used, but our supplier (VisionWillov DK) send a request to get these values to work and \[SENSITIVE CONTENT HIDDEN\] fixed it pretty fast, great work \[SENSITIVE CONTENT HIDDEN\] Reason for choosing ONEiO Sadly I wasn't a part of choosing ONEiO, but I've been super happy about it since I heard that there was no need for API's :P Review Source TK Tommi K. Consultant Information Technology and Services Used the software for: 1-2 years ### "Great solution for integrating " April 29, 2020 5.0 Pros ONEiO is really easy to learn and its usability is great. Cons Some features that help you move changes between test and production could be added. Review Source JM Juho M. Advisor Information Technology and Services Used the software for: 6-12 months ### "ONEiO" April 17, 2020 5.0 It is simple to use and useful tool to integrate multiple endpoints. Pros Easy to setup and maintain. Single integration point for inbound and outbound messages. Cons Would bu useful to search messages other ways than only with ticket ID. For. example messages created in system x towards y. Review Source JP Jan P. Developer Information Technology and Services Used the software for: 6-12 months ### "Review" November 16, 2021 4.0 Pros Ease of use for development from my perspective Cons Message search filtering option is very poor Review Source JG Jennifer G. Dynamics 365 Manager Information Technology and Services Used the software for: 6-12 months ### "ONEiO can do ANYTHING" September 27, 2019 5.0 We needed a product to help us integrate our clients' CRM systems' into ours. ONEiO not only does this, but does it with an intuitive UI, fast set-up, speedy processing and stellar customer support. We had our first integration set-up within 2 hours. ONEiO has helped us bring in Enterprise Clients, since we now have the capability to allow them to use their own CRM system for Ticket entry. Thank you, ONEiO! Pros 1\. Easy to learn, once you have been using and with their documentation/wiki 2. Easy to integrate with multiple systems 3. Fast set-up 4. Customer support is AMAZING 5. Always improving Cons 1\. I wish you could resubmit messages after error resolution Review Source Simo S. Consultant Information Technology and Services Used the software for: 2+ years ### "ONEiO review" April 29, 2020 5.0 Pros Easy to setup / maintain and support response times are good Cons Undocumented features and it could be more self-service oriented Review Source LH Luke H. Agency Owner Logistics and Supply Chain Used the software for: 6-12 months ### "It won’t knock your socks off, but it will work. " May 28, 2022 4.0 Pros The price. They’re pretty aggressive and it shows. Cons Clunky user interface. Segmented data everywhere. Review Source VR Verified Reviewer Managing Director Information Technology and Services Used the software for: I used a free trial ### "New Markets" December 13, 2018 4.0 Our overall experience is that we have found the ONEiO to be very receptive to our needs and have provided the best service, despite time zone issues. Pros ONEiO is an excellent solution and can be easily configured to meet your requirements. We are more than happy to recommend ONEiO to any of our customers. Cons The solution could be further improved with drag and drop technology Review Source JM James M. Senior Software Engineer Computer Software Used the software for: I used a free trial ### "ONEiO is an exctremely flexible tool to help with integrating various ITSm systems and " October 13, 2020 5.0 I had an excellent experience using ONEiO to integrate with ServiceNow Pros The ease of use and the short amount of time to connect to various ITSM systems Cons I did not see many issues with this other than sometimes the amount of clicks needed to to the work was more than I expected. One issue I could not resolve but I am sure there is a way to solve is if two ITSM platforms being integrated have different LDAP servers. An error will if a new user is created in both LDAPs and that user has updated an issue in one ITSM application and it is moved to another we get a 404 error when attempting to add the issue to the entry point for the other ITSM platform Reason for choosing ONEiO Ease of use and speed to implement Review Source Similar Products Featured ## Related categories [Integration](https://www.capterra.com/integration-software/)[ITSM](https://www.capterra.com/itsm-software/)[Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)