Accela Service Request Management

Who Uses This Software?

Government agencies of all sizes

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Accela
  • United States

About Accela Service Request Management

Accela Service Request Management automates and manages interdepartmental or citizen requests for service, complaints, or inquiries. The solution allows agencies to organize and manage requests and strengthen citizen relations. With automated service requests and a centralized database, agencies can access real-time information about the status of any request at any time. Managing information is easy, saving staff time and money, while reducing their overall response time to incoming inquires.

Accela Service Request Management Features

  • Billing & Invoicing
  • Compliance Management
  • Contract Management
  • Customer Database
  • Document Management
  • Equipment Maintenance
  • Fixed Asset Management
  • Job Costing
  • Project Management
  • Service Request Management
  • Work Order Management

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