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Opinew

Reviews of Opinew

4.8 (42)
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Opinew Reviews

Showing 25 of 42 reviews
Overall
4.8
Ease of Use
4.7
Customer Service
4.9

About Opinew

Opinew is a Shopify application that collects product reviews with the option to add photos and videos from customers. Manage email & SMS review requests & offer coupons to incentivize your clients to leave a review on your shop. Import from Amazon, Aliexpress, and Ebay, and make your shop busy from the start. Display your product reviews using our highly customizable widgets and start increasing your store's social proof today! Learn more about Opinew

Pros

  • Very positive and they are very responsive to requests for help and listening to new feature suggestions.

  • This is an awesome product all in all, I do believe it is the best out there in the market.

  • I have been really pleased with the user friendly interface, and also the customer service is excellent to help with any problems or queries.

  • We are impressed with the cadence in which they update the platform, and with the great support they provide to new customers.

Cons

  • It must be review monitoring,so scams will be detected faster.

  • Our biggest problem in the beginning was lack of clear straightforward documentation on how to setup the product and then manage it day to day.

  • The colours used don't make it easy to see what's going on i.e. overlapping text. Need more customisation for the pagination very poor and my customers have complained that the "." is confusing.

  • The speed and the impact on my page load times was disappointing.

Showing Most Helpful

Showing 25 of 42 reviews

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Tahmi D. avatar
Tahmi D.
Owner
Apparel & Fashion, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 25, 2021

"Great product for a good price"

Pros: One of the things that I like most about Opinew is the ability to pull in reviews for my items that are on other platforms. It really makes moving customers from a marketplace to my own website easier when I'm able to show that social proof. And Opinew also makes it easy to get reviews from the sales on my website, offering branded email options to send out to customers asking for reviews as well as offering the ability to give customers discounts on future purchases when leaving a review. Their support is top notch, not only helping me to get my Shopify templates correctly set up the first time, but also helping when subsequent template updates need tweaks as well.

Cons: The one thing I wish Opinew did better would be to make it easier to share good reviews on social media like other review software does. But I have templates for social media posts made in Canva, so it's not that difficult to paste in good reviews and make posts out of them.

Reasons for Switching to Opinew: The basic reviews that came from Shopify were extremely dated looking and didn't offer any of the features that Opinew offered (like followup emails, pictures, branded presentation, etc.)
Oscar F.
Product Director
Computer Software, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 23, 2021

"Way more than we expected!"

Overall: We're a small software development agency, and we've had to set up Shopify shops for many clients. With all the limitations that Shopify has as a platform, Opinew's tools have been very useful to make sure the styles are how they are meant to be and the products/shop look trustable. They have so many features but right now I remember once when the printed reviews and coupons came in very handy with this client that needed to ship the products but also wanted to get feedback. Another thing: Opinew is a big boost for the SEO.

Pros: First, how easy it is to customize to the theme's style, anyone can do it. Also, how it imports reviews to a product from different providers (Amazon, E-bayd, AlliExpress), and how these reviews give the website a way more trustworthy overall look. We love it.

Cons: I'd love to see different kinds of widgets such as viewing the most recent reviews but, to be honest, we're happy with the ones they have.

Alternatives Considered: Judge.me and Yotpo
Reasons for Choosing Opinew: The fact that Opinew offers the same as the other two (and more), and yet it is cheaper. Wo found Opinew to be the clearer to understand for our customers.
Liz F.
Director of Marketing
Marketing and Advertising, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
3.0
Customer Service
5.0
Features
3.0
Value for Money
2.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
July 14, 2021

"Great Customer Service"

Pros: How quickly customer service gets back to me (within minutes via chat)

Cons: The pricing, alot of add on features/ upgrades

Stefan R.
Director
Events Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
March 9, 2021

"Great Review Management System and Importer"

Overall: Overall, we are a long standing customer of Opinew and have build a great relationship with the team. We are impressed with the cadence in which they update the platform, and with the great support they provide to new customers. Because of that, when working with new shops/merchants, we are confidently recommending Opinew as the tool of choice for powerful review management and importing on Shopify.

Pros: We have been using Opinew for more than two years now. The product keeps on improving with new feature updates, integrations, and partnerships announced all the time. After carefully reviewing other review apps in 2019/20, we identified Opinew as the one to use and recommend to our merchants. Their support is very helpful, friendly and available around the clock (which saved us a couple of times already). Opinew has a very comprehensive feature set, that includes: * multiple review widgets for the shop website * ability to include photos/videos in customer reviews * automated review requests (email, sms, printed) * great review management functionality * coupon creation/use for review incentivisation Moreover, Opinew is also offering very powerful import functionality to anyone who is moving shops from another platform like Amazon, Ebay or Aliexpress. These features include: * Amazon, Ebay, Aliexpress review imports * automated review synchronisation * review migration/import from other review apps * Chrome plugin for bulk import of product reviews The review importer functionality, especially with the Chrome extension, is a power tool for anyone who needs to import reviews. Many of our dropshipping merchants are using Opinew with Oberlo to set up online shops in minutes. Import products with Overlo, import reviews with Opinew, and start selling. Opinew has been a great platform for many years now that we thoroughly recommend.

Cons: As mentioned above, the Opinew system is very feature rich. For new users the number of features (widgets, automations, importers) can sometimes be daunting at the start. However, with recent improvements/updates to user onboarding and the help centre, we do not perceive this to be an issue. If a user gets lost at any point, then the Opinew customer support will be there to help and guide them through the system.

Bob B.
President
Luxury Goods & Jewelry, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 27, 2021

"Excellent Website/Product Review App for Shopify Stores - Outstanding Customer Service"

Overall: Very positive and they are very responsive to requests for help and listening to new feature suggestions.

Pros: One of the primary reason we choose Opinew was their ability to import product reviews from our eBay store. The process to match the product review on eBay to the same or similar product in our Shopify store took a while to master, but once we figured it out, it worked very well for us. Their customer service has been HIGHLY responsive!! Very quick to respond, even on weekends and later in the evening. Highly recommend.

Cons: Our biggest problem in the beginning was lack of clear straightforward documentation on how to setup the product and then manage it day to day. Their documentation has improved in the past few months.

Reasons for Switching to Opinew: Lack of ability to import product reviews from eBay.
Mary A.
Analyst
Computer Software, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 16, 2023

"All-in-one review management tool for Shopify stores. Import reviews from Amazon, eBay, and AliExpre"

Overall: I can attest to Opinew’s efficacy. Their ability to import customer reviews from Amazon to a Shopify store has been a game-changer. This interface is user-friendly and makes managing customer feedback and reviews a breeze. Moreover, the added features (like email and SMS flows) have streamlined our process of collecting customer feedback. I would highly recommend Opinew to all companies who want to scale their business on the Shopify platform and ensure customer satisfaction.

Pros: Their ability to import customer reviews from Amazon to Shopify. Pricing, usability and more.

Cons: The Opinew software was easy to use and I had no problems.

Rogelio G.
General Manager
Consumer Goods, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 17, 2021

"All what you´re looking for "

Overall: Software works really good, and the customer experience is very atractive, so we´re getting many positive reviews in our site/products.

Pros: Opinew is an easy app to use, it comes with all the features we need (and more) and it is also very easy to use. In adition, any problem you may have they solve it within 24h.

Cons: I did not really find any problem with the app yet.

Reasons for Choosing Opinew: It has all that we were looking for. Awesome price/quality ratio.
brian P.
Senior Technical Support Officer
Information Technology and Services, 10,001+ employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 9, 2022

"Extremely happy, helped my store conversons"

Overall: Very happy.

Pros: The ease of use and the fact that the reviews from Amazon, ebay are genuine Authentic reviews.

Cons: the face that I need more reviews, the plan I was on ran out quickly. it did have 500 reviews though.

Reasons for Choosing Opinew: because the reviews were coming from Amazon and I trust Amazon.
Switched From: Loox
Reasons for Switching to Opinew: Loox reviews were not authentic.
Jamie L.
Founder
Retail, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 18, 2021

"Opinew's a great tool for integrating reviews "

Pros: Opinew's a great tool for integrating reviews. We use the integration between Amazon and Shopify (along with email). The implementation is simple. [SENSITIVE CONTENT HIDDEN] from the support team is always helpful and responsive.

Cons: Nothing major. Lower cost would be nice.

Krish K. avatar
Krish K.
Director of marketing
Sporting Goods, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 18, 2021

"Opinew is a great way to start gathering and organizing reviews"

Overall: very very good. Nearly perfect

Pros: Able to pull the Reviews off Amazon And add them on my Shopify product pages

Cons: The speed and the impact on my page load times was disappointing

Adam H.
Content Manager
Retail, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
March 18, 2021

"A Lot of Good Features in One Integrated Package"

Pros: It integrates easily with Shopify. We also like how it allows both customer reviews with images as well as question and answer right on the product page.

Cons: Even though it has features to customize the look of the widget on your website, it can be difficult to make it look professional and functional if you use a custom Shopify template.

Reasons for Choosing Opinew: We ultimately chose Opinew because it was the only software to include what we needed without being upcharged for things that we didn't want or need.
Verified Reviewer
SISTEMAS INFORMATICOS
Computer Software, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 2, 2022

"Opinew es una de las mejores herramientas en el mercado para gestionar reseñas"

Overall: Me ha encantado el producto, porque ha permitido conocer la opinion de muchas persoans, que utilizan ciertos software.

Pros: Una aplicación extraordinaria para utilizar. se ajusta de forma natural, lo que ahorra un montón de tiempo! la asistencia es en general bastante productiva también! sugeririble!

Cons: Hay elementos sorprendentes que podemos tener con el rediseño.

Reasons for Choosing Opinew: porque es fácil de usar y adquirir.
Reasons for Switching to Opinew: Por el costo que tenia el producto anterior.
Teodor U.
Copywriter
Health, Wellness and Fitness, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
March 16, 2021

"A great plug-in that I've used for 15 months for my eCommerce stores"

Overall: Opinew makes it easy to upload reviews from multiple sources quickly and accurately. There's even an "update-button" where you can upload the latest review from your previously selected sources with a single click. Click, click, done. I like it.

Pros: I've used Opinew for over a year now for several Shopify stores. It's very reliable and easy to use, and you can quickly upload reviews from Amazon, eBay, Aliexpress etc. It does everything you need from a review software plug-in really.

Cons: A few times the app has gone down for like 30 minutes randomly, that would be my only complaint. It can be a bit buggy at times.

Emily W.
Founder
Retail, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 16, 2021

"Great App for Customer Trust"

Pros: I love that this allows customers to leave reviews so that new customers are able to trust our brand.

Cons: I can't think of anything that I don't like.

Kumbar R.
Director of Sales
Sporting Goods, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
March 20, 2021

"Awesome addition to our website! "

Overall: This is an awesome product all in all, I do believe it is the best out there in the market.

Pros: Opinew Reviews is a great and easy to use tool that we just stumbled upon at White Duck Outdoors, INC. It is easy to use, great for customers to quickly ask a question, and ofcourse leave a good rating, adding more validity to our already flourishing business.

Cons: Answering questions could be easier, reviewers and spam questions could be filtered out better.

Vanessa D.
Owner
Arts and Crafts, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 16, 2021

"Loving this review program!!"

Pros: I switched over to Opinew after trialing another. The setup was a breeze and my customers have found the process to leave a review so user friendly. I love the workflow from beginning to end!

Cons: After adding a colored background, the top doesn't have spacing to allow color so it looks a little funny. But this wasn't a make it or break it for me.

Reasons for Switching to Opinew: Didn't have the option to include photos.
Kevin H.
Artist
Arts and Crafts, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 27, 2021

"Fantastic"

Overall: I have tried various review apps over the years, and Opinew is the best of the bunch. And the support if you ever need it is fantastic also

Pros: Ease of use. Integrates with no trouble. Looks fantastic also

Cons: No aspects really, everything installed very easily. I did have 1 tweak I wanted and the support were very quick and helpful in making this happen.

Reasons for Choosing Opinew: After a trial run I knew this was what I was looking for.
Jenel L.
Owner
Arts and Crafts, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
March 17, 2021

"Easy and simple to use "

Pros: I like how easy it is to use and that there are multiple tiers to purchase.

Cons: I do find that sometimes there are glitches when it comes to changing which reviews show up on the carousel. I think a nice feature would be to have an auto rotate function for the carousel. If I can only show 2 reviews at a time allow the program to rotate between all reviews on a daily or weekly basis

Sebastian S.
Company Owner
Wholesale, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
June 21, 2022

"Make customers trust your store"

Overall: The product is good but the customer service is even better - The team will support you right away in any need!

Pros: It's very easy to import rating from platforms which have many more ratings than yours. This is very helpful not only from a client perspective but as well from a company perspective as you can decide which products to market and which to even stock more for yourself.

Cons: The amount of bulk actions that can be done is very limited - I would like to update the number of reviews / minimum threshold of products I get from Amazon and I can't do that.

Reasons for Choosing Opinew: It was the only app I thought it was viable to get thousands of product reviews without spending thousands of hours
Laura M.
website manager
Publishing, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
March 17, 2021

"Great for small company"

Overall: Your software has helped us by allowing Amazon reviews of our books to appear on our site. Often our customers do not write reviews directly on our products. In this day and age, the consumer is apt to purchase on Amazon due to the abundance of reviews and also because of Amazon Prime. We are a small publishing company and cannot offer the perks that Amazon does but we are thrilled to have the reviews from our customers that appear on Amazon.

Pros: It is very easy to use and the Chrome extension is amazing. It really fulfills our needs as a small publishing company to have access to our reviews on Amazon and transfer them to our site. Very simple and effective solution to our needs.

Cons: I honestly do not have anything negative to say about this software.

Kathy F.
Business Owner
Retail, 1-10 employees
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 14, 2021

"[SENSITIVE CONTENT] was awesome!"

Overall: [SENSITIVE CONTENT] was so patient and helpful! My issue was resolved quickly and he went above and beyond to make sure the everything was uploaded exactly the way that I described. Would highly recommend using Opinew!

Pros: It was easy to install and it helped my site Speed

Cons: I love the software, I'm not tech savvy.

Reasons for Switching to Opinew: Functionality
Nathan F.
Online Specialist
Retail, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
October 4, 2021

"Easy to use and helps out tremendously!"

Overall: Installation was easy and figuring out how to use the software was much simpler than I anticipated. This has helped saved me a ton of time.

Pros: The easy of use of the software is amazing. Being able to manage incoming reviews and feedback has been extremely helpful.

Cons: I can't think of anything at the moment.

Pratik P.
Director
Retail, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 20, 2021

"Great app, but needs improvements"

Overall: I enjoy using Opinew and so do my co-workers, it needs to be refined for it to be outstanding..... if the app was like the website, then it would do better ;)

Pros: Good app, does what it says on the tin. Support is exceptional, very quick and in the ball

Cons: The user interface needs to be updated, as it lacks ease of use The colours used don't make it easy to see what's going on i.e. overlapping text. Need more customisation for the pagination..... very poor and my customers have complained that the "." is confusing

Reasons for Choosing Opinew: We did a lot of searching and settled for Opinew because of the functionality, price and the way it worked with the plugin.
Chello D.
Ecommerce Manager
Retail, 1-10 employees
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 28, 2021

"The best way to show reviews on Amazon and other marketplaces! Opinew is top notch!"

Overall: So far .... amazing!

Pros: Easy to use and the support from [SENSITIVE CONTENT] is top notch!

Cons: For a newly started store, the monthly fee seems excessive.

Reasons for Choosing Opinew: It looks like you have a robust platform and the customer support is amazing!
Randy N.
Owner
Retail, Self-employed
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 30, 2022

"Easy to use, great customer service"

Pros: Was easy to upload reviews and I needed help to refresh so it would show up on Shopify and customer service immediately solved it. Great overall

Cons: Took a few times to refresh but after it works great