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Receive user reviews and reply to them from Slack, Zendesk, Helpshift, Discord, and 30 more other services. Analyze user issues, assign them to the right teams, and increase user satisfaction and app rating. AppFollow is a must for teams working and improving the apps (including the desktop ones) and support agents who are constantly in contact with the users. Loyal users use apps more often and stay on longer, keeping up the retention and high positions in search results.
Provider
AppFollow
Located In
Finland
Foundation
2015
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Live Online, In Person, Documentation, Webinars, Videos
Support
Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat
Mobile analytics tool that enables businesses of all size to identify & automatically translate keywords, sort & send reviews, feedback or complaints to respective teams.
Content Source: AppFollow
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AppFollow Reviews
Pros
I love how easy you can find all the information in this platform. Its good for beginners as also for experts.
Intuitive dashboards, good filters, ease of use, great support and price.
Very nice to be able to see your metrics all in one place. What gets measured gets improved and the insights are valuable.
It's got a great UI/UX that's very easy to use. On top of that, it makes it convenient to see all your data in one place in easy reports.
Cons
It was difficult to connect our Android app, and some of the filtering mechanisms aren't obvious how to use.
Its expensive and not all the developers can afford to pay it monthly.
Difficulty in analyzing competitors (you need to add them separately and there is a limit on the number).
We decided to look into higher volume keyword tools because of this restriction.
"One of the friends of the mobile growth teams"
Overall: We communicate with users faster with the appfollow reviews feature. We create ready-made messages and send them instantly. We develop features using their insights. Appfollow reviews feature is really cool.
Pros: Mobile growth teams know they need to use multiple app intelligence tools. Best tool to use for appfollow review management. It still has areas to improve on for core ASO features. I would like to see it with a more user friendly design.
Cons: The UI is really tricky. Connecting your app from google play for analytics is not easy.
"AppFollow best service to work with ASO"
Pros: Hey there, as a mobile app developer, it's super important to stay connected with your users to keep your app growing and improving. That's where AppFollow comes in - it's been a total game-changer for me when it comes to keeping an eye on and responding to app reviews.AppFollow comes with cool ASO (App Store Optimization) tools, which help me work with keywords and check out what my competitors are up to. These tools have seriously boosted my apps' performance and made them stand out in the crowded app world.AppFollow makes it really easy to keep track of what people are saying about your app. The app's interface is super user-friendly, and it's made checking out customer feedback a breeze. It's like getting a sneak peek into what users really think about my apps.All in all, AppFollow has become my go-to tool for managing reviews and fine-tuning my apps to make them even better. If you're a fellow app developer, I totally recommend giving it a shot - it's been a game-changer for me!
Cons: A little demo version, but otherwise stable work
"Awesome free tool... Wouldn't pay for it though"
Overall: AppFollow is used by our mobile app company evaluating our app store metadata and keyword positions in both the Android and iOS app stores. We also have AppFollow integrated with Slack therefore we are able to get real-time app reviews on our product. Currently, only our marketing department uses AppFollow ASO research and tests. AppFollow for us addresses our all our app store needs from benchmarking against competitors to viewing our rankings in international markets, and integrating with other business apps and sending email detailed reports.
Pros: We don't check AppFollow every day. With that said, it's important for us to get daily and weekly reports from AppFollow about our ASO performance. You can easily check which reports you would like, how often, and where to in a matter of seconds. Another key feature to AppFollow is their integrations. Being able to integrate AppFollow with Slack has been extremely helpful. With this integration, we are able to see reviews in real-time and respond to them right from Slack. One of AppFollow's core features is their keyword rankings. With both our Android and iOS app I'm able to view the keyword and position of our app for that keyword. I'm also able to toggle the dates and see the history positioning. Not only is this available for US app stores but global app stores. This is extremely helpful when A/B testing.
Cons: I'm not sure if this is a feature or not, but it would be extremely helpful to be notified if one of our apps becomes featured in the app store. Essentially an alert to let us know to expect a ton of volume or a heads up not to send out a new build. Even with the paid plans, you don't get many keywords. We were on the Essential plan for a few months but began to realize that we weren't getting that many keywords, only 3x more than the free plan. We decided to look into higher volume keyword tools because of this restriction.
Vendor Response
"Highly recommend to track all your apps in one place"
Overall: Overall this is really helpful for my business and nothing to regret about this purchase monthly
Pros: I love how easy you can find all the information in this platform. Its good for beginners as also for experts.
Cons: Its expensive and not all the developers can afford to pay it monthly
"We boosted reply rate from 60% to 90% and saved many hours of work per month with auto-tags in App"
Overall: AppFollow is an excellent tool that can be used to complement your existing CX or NPS program. For teams who are operating in an Agile way, AppFollow allows us to deliver feedback to the squads, developers, and product designers who need it the most and can act upon the feedback
Pros: Consolidated view of reviews across all stores Ability to reply to reviews in real time Ability to create custom auto tags to track trends and issues in real-time Easy and attractive dashboards and reporting
Cons: Integrating to the app stores can be a slight pain, but probably this is to be expected and app follow makes it as easy as possible and provide good support.
