# msg91 Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about msg91 Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more. Source: https://www.capterra.com/p/181053/Walkover-Web-Solutions/pricing --- # msg91 Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) msg91 ## What is msg91? MSG91 is a Cloud communications platform that provides a suite of channel APIs ( for SMS, Email, WhatsApp, Voice, Authentication and more), serverless tools, and fully-programmable and Ready-to-use solutions ( like Hello, Campaign, Segmento, SendOTP, ShortURL and KnowledgeBase ) It offers automation in CPAAS space for customer segmentation and client conversations through its contact center platform. ## What is msg91 used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/) Top alternative Featured Overall rating Based on 42 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $65 Flat Rate, One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for msg91?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://msg91.com/&name=msg91) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### msg91 4.7 (42) VS. [4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $65 Flat Rate, One Time Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (42) Ease Of Use 4.8 (855) Value For Money 4.6 (41) Value For Money 4.5 (767) Customer Service 4.7 (41) Customer Service 4.6 (786) ## msg91 alternatives [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (501)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (135)](https://www.capterra.com/p/161117/Avochato/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [Sobot](https://www.capterra.com/p/10025756/Sobot/) [4.9 (92)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025756/Sobot/) [View all alternatives](https://www.capterra.com/p/181053/Walkover-Web-Solutions/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Mass Texting 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Message Personalization 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Personalize text messages using templates and custom fields Reporting/Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Scheduled Messaging 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times 2-Way Messaging Send and receive text messages to communicate with clients or prospects in real-time msg91 57 features Send and receive text messages to communicate with clients or prospects in real-time Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Audio/Video Conferencing Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Manage and track all past and future calls. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Set campaign schedules by selecting start, pause, and end dates Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Tracks metrics that provide insight into how a user interacts with any interface or product Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Create landing pages or online forms designed to capture new leads and prospects Ability to chat online in real time Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields Electronic coupons delivered to a mobile device that can be exchanged for a discount Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Track the number of open emails, messages, and texts for any campaign Enable custom polls/voting to facilitate decision-making or increase engagement Matrix barcode that stores information Monitor wait time and abandonment for incoming requests that have not been routed Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Send individual or bulk text messages at predetermined times Send promotional campaigns or transactional messages via text messages Send messages via SMS Messaging system designed for contests and sweepstakes Set up connections to third-party platforms to improve business processes Presenter can see and hear participants and vice versa Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Computer-based system that allows users to send and receive voice messages A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.6 (42) 4.6 Based on 42 reviews ## Pricing Value for money 4.6 (41) Free Trial Free Version Transactional SMS $65.00 Flat Rate,One Time Value for money 4.6 (41) 4.6 Based on 41 reviews ## Integrations [ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Firebase](https://www.capterra.com/p/160941/Firebase/)[ Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[ PrestaShop](https://www.capterra.com/p/134005/PrestaShop/)[ LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (41) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (41) 4.7 Based on 41 reviews ## User reviews Overall rating 4.7 Based on 42 reviews Filter by rating 5(31) 4(11) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DV Devesh V. Operation Head Education Management ### "Developer Oriented SMS Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 July 31, 2022 OTP for website and Applocation Pros reports and analytics is good and easy to understand Cons It is developer/programmer oriented platform Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DT Dhanshree T. Marketing executive Non-Profit Organization Management ### "Wonderful products" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 February 25, 2021 Pros It was easy to use and it takes a very lesser time to work Cons I didn't find anything wrong about this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ganesh B. SEO Media Production ### "Made for Non-Techies" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 September 23, 2020 It is ok, I see their pricing as the biggest downside Pros UI is simple and easy to use API is available to Integrate with third-party apps Clear pricing with cost estimate calculator Cons The pricing is a bit higher when compared with Avg. SMS gateways No 24x7 Customer support No Live chat available Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RG Rohit G. Founder Non-Profit Organization Management ### "MSG91 Interface and support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2020 It's great !! MSG91 is starting startup community by providing free packs which is an amazing help and support. Pros MSG91 Interface API is very easy to use in the application project. We havent come across any issues so far. MSG91 support is really amazing. I will definitely recommend MSG91 to my network for smooth journey !! Cons Can't think of any thing at the moment.. Reasons for choosing msg91 1\. Free sms pack for startup community. 2. good feedbacks on internet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AG Akshay G. Owner Writing and Editing ### "Awesome Software Ever" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 16, 2020 Pros Best part is the custom msg I'd and i can send from mobile as well as desktop also. I can also save templates that is really great. Cons Nothing this software is the best ever. Nothing least Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SA Shubham A. CEO Education Management ### "Probably the best Indian SMS Company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 12, 2020 It was great Pros Its very startup friendly and cost effective. Cons Nothing as such. Maybe if they can help setup APIs in a better way. Reasons for choosing msg91 It was better Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NN Nisarg N. Partner Luxury Goods & Jewelry ### "Very good messaging platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 8, 2020 Recomended to small and large business Pros Starting from service to message delivery ratio. I found everything perfect for me Cons Advance Automated tools are missing compares to other players Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Raj S. Founder CEO Food & Beverages ### "GREAT SUPPORT FOR STARTUPS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2020 Great! Pros Firstly, the free trial with credits for startup to experiment and get used to the messaging framework. Amazing support that is available just a call away! Cons Nothing as such, everything is easy to operate and any query we have, we have resolution... so no issues for now Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Siddharth M. Co-Founder Computer Networking ### "Pretty good support and customer on-boarding." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 6, 2020 Pros Pretty good support and customer on-boarding. Free trial for startups. Cons Cant take on new IoT based V-Sim (11 digit) messaging. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Founder Information Technology and Services ### "Awesome Experience, Superb Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2020 Pros 1\. Customer Support 2. Ease of use 3. Affordable Pricing Cons Nothing as of now Works well for most cases of SMS delivery. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/181053/Walkover-Web-Solutions/reviews/) Popular comparisons [Ringover vs msg91](https://www.capterra.com/compare/169627-181053/RingOver-vs-Walkover-Web-Solutions) [Twilio vs msg91](https://www.capterra.com/compare/180158-181053/Twilio-Communications-Platform-vs-Walkover-Web-Solutions)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. 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