--- title: "M360 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about M360 Software - reviews, pricing plans, popular comparisons to other URL Shortener products and more." source_url: "https://www.capterra.com/p/181100/Straightxt/" page_type: "product" language: "en" --- # M360 Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) M360 ## What is M360? M360 is an end-to-end marketing solution for shopping centers that streamlines multi-channel marketing execution, delivers personalized messages to shoppers at the most influential moments, and provides user-friendly reporting on KPIs that matter. With M360, shopping centers can build more complete shopper profiles, manage off-property and proximity-based text and email messaging, create automated messaging workflows, and view results in real time all from a single platform. ## What is M360 used for? [URL Shortener](https://www.capterra.com/url-shortener-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Intranet](https://www.capterra.com/intranet-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $300 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for M360?[Manage this product listing](https://www.g2.com/products/m360/claim_requests/new?auto=true) ## M360 Overview Updated September 2026 AI summary M360 equips marketing teams and organizations of all sizes with tools for SMS marketing, campaign planning, and audience engagement. Supporting features like 2-way messaging, mass texting, campaign scheduling, customer segmentation, and reporting, it enables the management of high-volume campaigns across devices. M360 is deployed via web, cloud, and mobile apps to coordinate and track marketing activities. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### M360 4.9 (11) VS. [4.6 (539)](https://www.capterra.com/p/156699/Klaviyo/reviews/) Starting Price $300 per user, per month Starting Price $20 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (11) Ease Of Use 4.5 (836) Value For Money 4.8 (11) Value For Money 4.3 (736) Customer Service 4.8 (11) Customer Service 4.3 (708) ## M360 alternatives Highest Rated [Omnisend](https://www.capterra.com/p/153508/Omnisend/) [4.7 (837)](https://www.capterra.com/p/153508/Omnisend/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/153508/Omnisend/) [Thryv](https://www.capterra.com/p/156926/Thryv/) [4.2 (538)](https://www.capterra.com/p/156926/Thryv/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156926/Thryv/) [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) [4.1 (526)](https://www.capterra.com/p/135148/Agile-CRM/reviews/) Starting price $8.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135148/Agile-CRM/) [Mobile Text Alerts](https://www.capterra.com/p/152417/Mobile-Text-Alerts/) [4.5 (86)](https://www.capterra.com/p/152417/Mobile-Text-Alerts/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152417/Mobile-Text-Alerts/) ## FAQs about M360 Overview ### Which roles and teams benefit most from M360? M360 is most used by marketing teams, retail advertising managers, and marketing leaders who need to plan campaigns, coordinate promotions, and track performance across locations. Operations managers and executives use it to streamline workflows, improve visibility, and align teams, while project managers and founders rely on it for organized execution and reporting. Answer based on 11 reviews Overview ### What company size and specific industries is M360 built for? M360 is designed for lifestyle and specialty centers, regional centers, super regional centers, and value retailers. It is best suited for organizations operating in retail real estate and shopping center management, rather than small businesses or general-purpose companies. Features and Usability ### What are the key features of M360? M360 offers 2-Way Messaging, SMS Messaging, MMS, Live Chat, and Mass Texting for customer communication. It also includes Campaign Management, Campaign Scheduling, Campaign Segmentation, and Multi-Channel Marketing, plus Contact Management, Customer Database, Automated Responses, Alerts/Notifications, and Reporting/Analytics for tracking engagement and campaign results. Getting Started and Support ### What training and onboarding options does M360 offer? M360 provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced review of features, steps, and procedures. Getting Started and Support ### What customer support options does M360 offer? M360 provides email/help desk, phone support, and chat for customer assistance. Support is available through these channels for users who need help with setup, account questions, or troubleshooting. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 3,882 URL Shortener reviews Capterra data shows that buyers of SMS Marketing software rank the following features as their top priorities: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**55%**) - **Mass Texting** (**55%**) M360 supports all three of the features reviewers rate most important: **SMS Messaging**, **Campaign Scheduling**, and **Mass Texting**. Together, these capabilities help businesses send timely messages at scale, plan outreach in advance, and manage high-volume text campaigns more efficiently, allowing teams to reach customers consistently and improve campaign execution. Campaign Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and interpret campaign performance metrics Campaign Planning 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Plan and strategize marketing campaigns Contact Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Engagement Tracking 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product Reporting & Statistics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 2-Way Messaging Send and receive text messages to communicate with clients or prospects in real-time M360 33 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Click Tracking: Track the amount of clicks on individual products to measure campaign results - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Mobile Alerts: Notifications via mobile devices - Mobile Coupons: Electronic coupons delivered to a mobile device that can be exchanged for a discount - Mobile Keywords: Unique word that contains letters or numbers that identifies specific campaigns - Multi-Campaign: Manage multiple campaigns in one system - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - SMS Messaging: Send messages via SMS - Text-to-Win: Messaging system designed for contests and sweepstakes --- Get Advice We can help you find the software with the features you need. Features 4.7 (11) 4.7 Based on 11 reviews ## Pricing Value for money 4.8 (11) Free Trial Free Version Basic $300.00 Value for money 4.8 (11) 4.8 Based on 11 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (11) 4.8 Based on 11 reviews ## User reviews Overall rating 4.9 Based on 11 reviews Filter by rating 5(10) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent VP Valentina P. Coordinador Operaciones Wholesale ### "Gran Herramienta" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2023 Pros Se lo recomendamos a nuestros clientes. Me gusta que podamos usar fácilmente esta herramienta para crear una base de datos. Luego puede agregar la recopilación de datos a cualquier campaña, lo que hace que sea mucho más fácil recopilar más información a lo largo del tiempo mediante mensajes de texto y formatos conversacionales . Luego podemos establecer crear mensajes de seguimiento automático o enviar mensajes masivos a los grupos que administramos. Cons Realmente no hay mucho que no me guste. La plataforma tiene muchas funciones y siempre agrega otras nuevas . También es muy fácil de usar Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK sanu K. researcher Education Management ### "Real-time Monitoring" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 16, 2023 M360 is a powerful software suite that offers comprehensive IT infrastructure management capabilities. Its real-time monitoring, automation features, and scalability make it an excellent choice for organizations looking to streamline their IT operations and improve efficiency. Pros its ability to monitor the entire IT infrastructure of an organization, including servers, applications, and network devices. The software provides real-time monitoring, which allows IT teams to quickly identify and address issues before they cause downtime or other problems.M360 also offers a wide range of automation capabilities that help to streamline IT operations and reduce the workload on IT teams Cons Complexity: M360 is a complex software suite that requires significant expertise to set up, configure, and maintain. Organizations may need to invest in training or hire specialists to ensure that the software is being used effectively.Cost: M360 can be expensive to license and implement, especially for smaller organizations. The cost of the software can be a significant barrier to entry for organizations that are just getting started or have limited budgets. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BC Brian C. Founder Information Technology and Services ### "StraighTxt is a game-changer!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 10, 2019 Our clients are looking to cut through the clutter. There's a lot of noise these days and so many competing channels for customer voice. There is no better way to communicate with your audience than text messaging. The read rates destroy social media and email; it's not even close. By using follow up messages, a campaign can run its course with no actual management. We can then intervene at any time by sending a blast message to any group. Pros We recommend this to our clients. I like that we can easily use this tool to build a database. You can then add data collection to any campaign, so it's real easy to collect more information over time using text messaging and a conversational format. We can then either setup automated follow up messages or send a blast message to groups we manage. Cons There's really not much to dislike. This platform has a lot of features and they are always adding new ones. It's also super simple to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BA Brian A. B. Marketing Manager Entertainment ### "Great Texting Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 29, 2019 It's been great! They are very helpful, system is easy to use and I would recommend them to others. Pros Ease of use. It's been very easy to navigate and set up new campaigns. Cons Have not find one yet. Since I have been using it, have not found a downfall yet. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DW David W. Chief Operating Officer Military ### "Great Software! Great Company! Great Support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 26, 2019 We are a veteran support organization and communicating with our clients is essential. There is so much information going to veterans in the community that it is hard to filter. The opt-in campaigns allowed candidates to select the alerts that best fit them. Pros I really liked the ease of use and the way that the system helps us to communicate with our clients. Cons I had a few challenges initially, but the error was on my part. Tech support walked me through it in seconds! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Marketing Manager Retail ### "Sarah's Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 25, 2019 Pros This software allows you to tap into a new type of marketing for ours guests. This platform allows you to try new ways to promote items, tenants, giveaways, etc. We've seen a great response and only have used it a handful of times so far. Looking forward to doing even more! Cons If another property has used your word to text, other centers responses come through - it is also a pro, because it makes you think outside of the box! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LA Lee Ann M. Sr. Marketing Director Marketing and Advertising ### "Excellent in So Many Ways!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2019 Pros Ease of use, easy to train others on, friendly interface, accessible. Cons Haven't had any issues since I started using it. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User CMD, Marketing Manager for The Shoppes at Grand Prairie at JLL Retail ### "Straight forward Straightxt" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2019 Using the Straightxt program I was able to rapidly increase my subscribers and analyse the effectiveness of my media buys. Pros Straight forward and easy to use, intuitive. I needed to pull reports and contest winners daily during our promotion period and Straightxt made it quick and easy. Cons I don't really have any cons. Other programs may have more bells and whistles, but I found they weren't necessary. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Todd A. Director of Marketing Real Estate ### "Great digital solution with a responsive vendor partner. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 14, 2019 Straightxt is a great program that will allow a retail business to establish viable marketing connections with their customers. Pros The platform is very easy to use. It has a simple interface and excellent customer support. The Straightxt program is an effective tool for communicating with your customers that blends into your existing b2c tactics and strategies. My customers respond very favorably to offers coming to them via text message. We enjoy a high open rate and high response rate. This program is also very affordable for customer acquisition. Cons Not really a con against the platform, but you must be prepared to engage your customers with compelling offers to participate in the program. Customers will not respond to offers that do not offer a real call to action. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Retail Advertising Manager Oil & Energy ### "Pocketstop-Great Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 10, 2019 very helpful creating campaingns that are building customer database for analytics while engaging customers and driving traffic to the stores Pros easy to use and flexible provide quick and excellent support technology you can trust Cons the navigation could be better or more streamlined Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/181100/Straightxt/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.