# M360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is M360 the right SMS Marketing solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/181100/Straightxt/reviews

---

M360

4.9 (11)

[View alternatives](https://www.capterra.com/p/181100/Straightxt/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Reviews of M360

Ease of use

4.9

Customer Service

4.8

## Showing most helpful reviews

Showing 1-11 of 11 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Todd A.  
Director of Marketing  
Real Estate  
Used the software for: 2+ years

### "Great digital solution with a responsive vendor partner. "

January 14, 2019

5.0

Straightxt is a great program that will allow a retail business to establish viable marketing connections with their customers.

Pros

The platform is very easy to use. It has a simple interface and excellent customer support. The Straightxt program is an effective tool for communicating with your customers that blends into your existing b2c tactics and strategies. My customers respond very favorably to offers coming to them via text message. We enjoy a high open rate and high response rate. This program is also very affordable for customer acquisition.

Cons

Not really a con against the platform, but you must be prepared to engage your customers with compelling offers to participate in the program. Customers will not respond to offers that do not offer a real call to action.

Review Source

sK

sanu K.  
researcher  
Education Management  
Used the software for: 1-2 years

### "Real-time Monitoring"

February 16, 2023

5.0

M360 is a powerful software suite that offers comprehensive IT infrastructure management capabilities. Its real-time monitoring, automation features, and scalability make it an excellent choice for organizations looking to streamline their IT operations and improve efficiency.

Pros

its ability to monitor the entire IT infrastructure of an organization, including servers, applications, and network devices. The software provides real-time monitoring, which allows IT teams to quickly identify and address issues before they cause downtime or other problems.M360 also offers a wide range of automation capabilities that help to streamline IT operations and reduce the workload on IT teams

Cons

Complexity: M360 is a complex software suite that requires significant expertise to set up, configure, and maintain. Organizations may need to invest in training or hire specialists to ensure that the software is being used effectively.Cost: M360 can be expensive to license and implement, especially for smaller organizations. The cost of the software can be a significant barrier to entry for organizations that are just getting started or have limited budgets.

Review Source

BAB

Brian A. B.  
Marketing Manager  
Entertainment  
Used the software for: Less than 6 months

### "Great Texting Tool"

March 29, 2019

4.0

It's been great! They are very helpful, system is easy to use and I would recommend them to others.

Pros

Ease of use. It's been very easy to navigate and set up new campaigns.

Cons

Have not find one yet. Since I have been using it, have not found a downfall yet.

Review Source

VR

Verified Reviewer  
CMD, Marketing Manager for The Shoppes at Grand Prairie at JLL  
Retail  
Used the software for: 1-2 years

### "Straight forward Straightxt"

January 28, 2019

5.0

Using the Straightxt program I was able to rapidly increase my subscribers and analyse the effectiveness of my media buys.

Pros

Straight forward and easy to use, intuitive. I needed to pull reports and contest winners daily during our promotion period and Straightxt made it quick and easy.

Cons

I don't really have any cons. Other programs may have more bells and whistles, but I found they weren't necessary.

Review Source

BC

Brian C.  
Founder  
Information Technology and Services  
Used the software for: 2+ years

### "StraighTxt is a game-changer!"

May 10, 2019

5.0

Our clients are looking to cut through the clutter. There's a lot of noise these days and so many competing channels for customer voice. There is no better way to communicate with your audience than text messaging. The read rates destroy social media and email; it's not even close. By using follow up messages, a campaign can run its course with no actual management. We can then intervene at any time by sending a blast message to any group.

Pros

We recommend this to our clients. I like that we can easily use this tool to build a database. You can then add data collection to any campaign, so it's real easy to collect more information over time using text messaging and a conversational format. We can then either setup automated follow up messages or send a blast message to groups we manage.

Cons

There's really not much to dislike. This platform has a lot of features and they are always adding new ones. It's also super simple to use.

Review Source

VR

Verified Reviewer  
Retail Advertising Manager  
Oil & Energy  
Used the software for: 2+ years

### "Pocketstop-Great Customer Service"

January 10, 2019

5.0

very helpful creating campaingns that are building customer database for analytics while engaging customers and driving traffic to the stores

Pros

easy to use and flexible provide quick and excellent support technology you can trust

Cons

the navigation could be better or more streamlined

Review Source

DW

David W.  
Chief Operating Officer  
Military  
Used the software for: 6-12 months

### "Great Software! Great Company! Great Support!"

March 26, 2019

5.0

We are a veteran support organization and communicating with our clients is essential. There is so much information going to veterans in the community that it is hard to filter. The opt-in campaigns allowed candidates to select the alerts that best fit them.

Pros

I really liked the ease of use and the way that the system helps us to communicate with our clients.

Cons

I had a few challenges initially, but the error was on my part. Tech support walked me through it in seconds!

Review Source

VR

Verified Reviewer  
Payment Card Project Manager  
Oil & Energy  
Used the software for: 2+ years

### "Great service and product"

January 9, 2019

5.0

Pros

Straightxt makes it easy to send out SMS blasts to large groups of people. We've never had any issues with it. The team at Pocketstop has been great to work with. I highly recommend this product.

Cons

I haven't run into any issues-- I'd recommend to anyone searching for a texting solution

Review Source

LAM

Lee Ann M.  
Sr. Marketing Director  
Marketing and Advertising  
Used the software for: 6-12 months

### "Excellent in So Many Ways!"

March 12, 2019

5.0

Pros

Ease of use, easy to train others on, friendly interface, accessible.

Cons

Haven't had any issues since I started using it.

Review Source

VR

Verified Reviewer  
Marketing Manager  
Retail  
Used the software for: 6-12 months

### "Sarah's Review "

March 25, 2019

5.0

Pros

This software allows you to tap into a new type of marketing for ours guests. This platform allows you to try new ways to promote items, tenants, giveaways, etc. We've seen a great response and only have used it a handful of times so far. Looking forward to doing even more!

Cons

If another property has used your word to text, other centers responses come through - it is also a pro, because it makes you think outside of the box!

Review Source

VP

Valentina P.  
Coordinador Operaciones  
Wholesale  
Used the software for: 2+ years

### "Gran Herramienta"

August 28, 2023

5.0

Pros

Se lo recomendamos a nuestros clientes. Me gusta que podamos usar fácilmente esta herramienta para crear una base de datos. Luego puede agregar la recopilación de datos a cualquier campaña, lo que hace que sea mucho más fácil recopilar más información a lo largo del tiempo mediante mensajes de texto y formatos conversacionales . Luego podemos establecer crear mensajes de seguimiento automático o enviar mensajes masivos a los grupos que administramos.

Cons

Realmente no hay mucho que no me guste. La plataforma tiene muchas funciones y siempre agrega otras nuevas . También es muy fácil de usar

Review Source

Similar Products

Featured