# M360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is M360 the right SMS Marketing solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181100/Straightxt/reviews --- M360 4.9 (11) [View alternatives](https://www.capterra.com/p/181100/Straightxt/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of M360 Ease of use 4.9 Customer Service 4.8 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Todd A. Director of Marketing Real Estate Used the software for: 2+ years ### "Great digital solution with a responsive vendor partner. " January 14, 2019 5.0 Straightxt is a great program that will allow a retail business to establish viable marketing connections with their customers. Pros The platform is very easy to use. It has a simple interface and excellent customer support. The Straightxt program is an effective tool for communicating with your customers that blends into your existing b2c tactics and strategies. My customers respond very favorably to offers coming to them via text message. We enjoy a high open rate and high response rate. This program is also very affordable for customer acquisition. Cons Not really a con against the platform, but you must be prepared to engage your customers with compelling offers to participate in the program. Customers will not respond to offers that do not offer a real call to action. Review Source sK sanu K. researcher Education Management Used the software for: 1-2 years ### "Real-time Monitoring" February 16, 2023 5.0 M360 is a powerful software suite that offers comprehensive IT infrastructure management capabilities. Its real-time monitoring, automation features, and scalability make it an excellent choice for organizations looking to streamline their IT operations and improve efficiency. Pros its ability to monitor the entire IT infrastructure of an organization, including servers, applications, and network devices. The software provides real-time monitoring, which allows IT teams to quickly identify and address issues before they cause downtime or other problems.M360 also offers a wide range of automation capabilities that help to streamline IT operations and reduce the workload on IT teams Cons Complexity: M360 is a complex software suite that requires significant expertise to set up, configure, and maintain. Organizations may need to invest in training or hire specialists to ensure that the software is being used effectively.Cost: M360 can be expensive to license and implement, especially for smaller organizations. The cost of the software can be a significant barrier to entry for organizations that are just getting started or have limited budgets. Review Source BAB Brian A. B. Marketing Manager Entertainment Used the software for: Less than 6 months ### "Great Texting Tool" March 29, 2019 4.0 It's been great! They are very helpful, system is easy to use and I would recommend them to others. Pros Ease of use. It's been very easy to navigate and set up new campaigns. Cons Have not find one yet. Since I have been using it, have not found a downfall yet. Review Source VR Verified Reviewer CMD, Marketing Manager for The Shoppes at Grand Prairie at JLL Retail Used the software for: 1-2 years ### "Straight forward Straightxt" January 28, 2019 5.0 Using the Straightxt program I was able to rapidly increase my subscribers and analyse the effectiveness of my media buys. Pros Straight forward and easy to use, intuitive. I needed to pull reports and contest winners daily during our promotion period and Straightxt made it quick and easy. Cons I don't really have any cons. Other programs may have more bells and whistles, but I found they weren't necessary. Review Source BC Brian C. Founder Information Technology and Services Used the software for: 2+ years ### "StraighTxt is a game-changer!" May 10, 2019 5.0 Our clients are looking to cut through the clutter. There's a lot of noise these days and so many competing channels for customer voice. There is no better way to communicate with your audience than text messaging. The read rates destroy social media and email; it's not even close. By using follow up messages, a campaign can run its course with no actual management. We can then intervene at any time by sending a blast message to any group. Pros We recommend this to our clients. I like that we can easily use this tool to build a database. You can then add data collection to any campaign, so it's real easy to collect more information over time using text messaging and a conversational format. We can then either setup automated follow up messages or send a blast message to groups we manage. Cons There's really not much to dislike. This platform has a lot of features and they are always adding new ones. It's also super simple to use. Review Source VR Verified Reviewer Retail Advertising Manager Oil & Energy Used the software for: 2+ years ### "Pocketstop-Great Customer Service" January 10, 2019 5.0 very helpful creating campaingns that are building customer database for analytics while engaging customers and driving traffic to the stores Pros easy to use and flexible provide quick and excellent support technology you can trust Cons the navigation could be better or more streamlined Review Source DW David W. Chief Operating Officer Military Used the software for: 6-12 months ### "Great Software! Great Company! Great Support!" March 26, 2019 5.0 We are a veteran support organization and communicating with our clients is essential. There is so much information going to veterans in the community that it is hard to filter. The opt-in campaigns allowed candidates to select the alerts that best fit them. Pros I really liked the ease of use and the way that the system helps us to communicate with our clients. Cons I had a few challenges initially, but the error was on my part. Tech support walked me through it in seconds! Review Source VR Verified Reviewer Payment Card Project Manager Oil & Energy Used the software for: 2+ years ### "Great service and product" January 9, 2019 5.0 Pros Straightxt makes it easy to send out SMS blasts to large groups of people. We've never had any issues with it. The team at Pocketstop has been great to work with. I highly recommend this product. Cons I haven't run into any issues-- I'd recommend to anyone searching for a texting solution Review Source LAM Lee Ann M. Sr. Marketing Director Marketing and Advertising Used the software for: 6-12 months ### "Excellent in So Many Ways!" March 12, 2019 5.0 Pros Ease of use, easy to train others on, friendly interface, accessible. Cons Haven't had any issues since I started using it. Review Source VR Verified Reviewer Marketing Manager Retail Used the software for: 6-12 months ### "Sarah's Review " March 25, 2019 5.0 Pros This software allows you to tap into a new type of marketing for ours guests. This platform allows you to try new ways to promote items, tenants, giveaways, etc. We've seen a great response and only have used it a handful of times so far. Looking forward to doing even more! Cons If another property has used your word to text, other centers responses come through - it is also a pro, because it makes you think outside of the box! Review Source VP Valentina P. Coordinador Operaciones Wholesale Used the software for: 2+ years ### "Gran Herramienta" August 28, 2023 5.0 Pros Se lo recomendamos a nuestros clientes. Me gusta que podamos usar fácilmente esta herramienta para crear una base de datos. Luego puede agregar la recopilación de datos a cualquier campaña, lo que hace que sea mucho más fácil recopilar más información a lo largo del tiempo mediante mensajes de texto y formatos conversacionales . Luego podemos establecer crear mensajes de seguimiento automático o enviar mensajes masivos a los grupos que administramos. Cons Realmente no hay mucho que no me guste. La plataforma tiene muchas funciones y siempre agrega otras nuevas . También es muy fácil de usar Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.