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The ELO ECM Suite is an enterprise content management platform that easily digitalizes the workplace with capabilities for content, contract, document and email management, billing and invoicing, advanced workflows, analytics, and search. Advanced encryption guarantees data security. Built-in mobility and a multi-client architecture deliver anytime/anywhere information access on any device.
Provider
ELO Digital Office
Located In
Germany
Foundation
1996
Open API
No
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows
Mobile Apps
iOS, Android
Training
Documentation, In Person, Webinars, Videos
Support
Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Meeting the needs information management of any size organization, ELO ECM Suite streamlines operations for a range of industries such finance, healthcare, utilities, and manufacturing.
Content Source: ELO ECM Suite
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ELO ECM Suite Reviews
"Powerful content management and workflow software"
Overall: It's a tool you don't know you need until you use it. My company has shared drives, SharePoint, Teams, and of course e-mail so content (multiple versions too - sound familiar?) is all over the place. As a content management professional, I've advocated to management that the official "system of record" for ANY documents needs to be in ELO so we can all work smarter.
Pros: Several things really stand out with ELO. First, when you put content in ELO - documents, email, invoices, or whatever - you can find it later. Search is great (it uses Elasticsearch under the hood). Second, it's great for archiving. You can set up a filing plan, easily build a workflow and whatever needs archiving based on retention schedules, policies, etc., is done automatically. Finally, it integrates with our ERP system, which is nice because I can see 'just enough' customer information - like, did they pay an invoice - without having to get someone to look it up (I'm not in the accounting department), which can be a pain since I work remotely.
Cons: Although it integrates with Microsoft Office nicely, you can't really edit documents in "real time" with other team members like you can in Microsoft Teams. That said, there is a feature called the 'feed' that is basically a chat window where other team members can add comments in real time when a document is being edited.
"ELO"
Overall: Very satisfied. We integrated ELO with Quickbooks and it made a huge difference in how we managed customers and maintenance contracts. Basically we add customers to ELO, add product and maintenance documents to the customer, and then they’re synced up with Quickbooks for billing. We get a whole picture of what’s coming up like scheduled maintenance, work we did in past, what products they have, have they paid, etc.
Pros: Instead of techs calling in and asking us to email them customer info, service contracts, parts, schematics or whatever, they can now look it up on the road really easily. Service techs can get to any customer or product we service at a customer site since ELO works in a browser and there’s a mobile app. It’s really easy to find stuff.
Cons: We use ELO to store inventory and customer documents since Quickbooks isn’t really good at that. I’m sure we could store other kinds of documents in ELO but we haven’t done it yet.
Vendor Response
"Document management system that works"
Overall: We switched to this DMS from IBM Cognos and it was a big leap forward. It looks like the program has been created with the user at the center and that's very good. The interface is quite user friendly and the workflows are straight forward. The lack of a training program is a big minus cause you must rely on external partner to implement the system. Even an administrators trainign is missing. This is my biggest complain. The solution is not cheap and require memory and CPU resources to be effective.
Pros: Simple, beautiful, ergonomic interface Full OCR indexing of every document Fast internal search engine Solid solution
Cons: Not organized training program and certifications available for customers. Resource intensive Not cheap
