# Refund Retriever Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Refund Retriever Software - reviews, pricing plans, popular comparisons to other Supply Chain Management products and more.

Source: https://www.capterra.com/p/181112/Refund-Retriever

---

# 

 Refund Retriever Software Review 2026: Features, Integrations, Pros & Cons

Last updated on June 3, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Refund Retriever

## What is Refund Retriever?

Does your business use FedEx or UPS? Any domestic or express package (even ground) delivered even 60 seconds late entitles you to a full refund! Refund Retriever has been providing businesses with complete logistics visibility and savings through FedEx and UPS invoice auditing, reports and analytics, and contract negotiations since 2006. We can also manually audit the entire lifecycle of your Amazon FBA account.

## What is Refund Retriever used for?

[Shipping](https://www.capterra.com/shipping-software/)[Parcel Audit](https://www.capterra.com/parcel-audit-software/)[Supply Chain Management](https://www.capterra.com/supply-chain-management-software/)

Overall rating

Based on 57 user reviews

Reviews sentiment

Positive

98%

Neutral

0%

Negative

2%

Starting price

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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## Refund Retriever alternatives

Highest Rated

[4.9 (43)](https://www.capterra.com/p/176318/UPS-FedEx-Parcel-Audit/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.7 (743)](https://www.capterra.com/p/136895/Freightview/reviews/)

Starting price

$149.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.7 (47)](https://www.capterra.com/p/152285/FreightPOP/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.4 (5)](https://www.capterra.com/p/233591/Reveel-Shipping-Intelligence-Platform/#reviews)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/181112/Refund-Retriever/alternatives/)

## FAQs about Refund Retriever

Overview

### Which roles and teams benefit most from Refund Retriever?

Refund Retriever is most used by business owners, presidents, and other executives who want tighter control over shipping spend and carrier refunds. Operations, warehouse, office, ecommerce, and accounting managers benefit by automating refund claims, tracking billing errors, improving shipping workflows, and recovering costs without adding manual administrative work.

Answer based on 57 reviews

Overview

### What company size and specific industries is Refund Retriever built for?

Refund Retriever is designed for businesses of any size that ship with UPS or FedEx, as well as Amazon FBA sellers. It fits companies that need help tracking shipping refunds and is especially relevant to e-commerce, fulfillment, and logistics operations.

Features and Usability

### What are the key features of Refund Retriever?

Refund Retriever includes core shipping audit features such as carrier invoice auditing, automated claim filing, refund opportunity identification, and shipment tracking. Differentiating capabilities include package analytics and shipping cost tracking, with a hands-off refund process, clear billing recovery reports, and customer support that helps manage carrier claims and invoice questions.

Answer based on 18 reviews

Pricing

### Does it actually help save money on shipping bills?

Refund Retriever helps many businesses recover shipping credits they would otherwise miss on carrier invoices. Small pack-and-ship stores and frequent shippers value the automatic bill auditing, easier reconciliation, and unexpected refunds. Some teams want more detail on billing line items, and savings depend on whether eligible issues are found.

Answer based on 12 reviews

Integrations

### Which third-party tools and platforms does Refund Retriever integrate with?

Refund Retriever connects natively to Adobe Commerce, BigCommerce, Shopify, Shift4Shop, and SkuVault Core. These integrations focus on e-commerce storefronts and inventory management platforms, giving Refund Retriever compatibility with major online selling and fulfillment systems.

Getting Started and Support

### What training and onboarding options does Refund Retriever offer?

Refund Retriever provides live online sessions, webinars, and videos for training. Live online sessions support guided instruction, webinars can cover product walkthroughs for groups, and videos offer self-paced reference for reviewing features and setup steps as needed.

Getting Started and Support

### What customer support options does Refund Retriever offer, and how do users rate the experience?

Refund Retriever offers email/help desk, FAQ/forum, phone support, and chat. Users generally describe support as quick, helpful, and easy to work with, with immediate responses in some cases. A few reviewers mention limited ongoing communication, but most say the service runs smoothly with little need to contact support.

Answer based on 16 reviews

Features and Usability

### Is Refund Retriever easy to use?

Refund Retriever keeps the process simple and low effort for most shipping teams. Many small businesses and busy operations describe setup, navigation, and day-to-day use as straightforward, with little manual work required. Some users mention occasional misses, pricing concerns, or difficulty matching savings back to carrier statements.

Answer based on 18 reviews

Features and Usability

### How does the refund process work?

Refund Retriever handles shipping refund claims with a mostly hands-off process that saves time for busy teams. It monitors eligible shipments, files claims, and credits refunds without much manual review. Small businesses often like the set-and-forget approach, though some want clearer refund details, lower fees, or report inconsistent follow-through.

Answer based on 17 reviews

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Shipment Tracking

4.8 (5)

80.00% of 5 reviewers that rated this feature as important or highly important

The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery.

Data Import/Export

5.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Import and export data to and from software applications

Exceptions Management

5.0 (1)

200.00% of 1 reviewers that rated this feature as important or highly important

Automated handling of non-compliant EDI transmissions.

Audit Management

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

EDI

Transfer of data from one computer system to another

Freight Shipping

Shipping products/goods by land, sea or air

Refund Retriever 7 features

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Import and export data to and from software applications

Transfer of data from one computer system to another

Automated handling of non-compliant EDI transmissions.

Shipping products/goods by land, sea or air

Manage and organize the shipping, tracking, and delivery of packages

The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery.

Get Advice

We can help you find the software with the features you need.

Features

4.8 (57)

4.8

Based on 57 reviews

## Pricing

Value for money

4.7 (51)

Value for money

4.7 (51)

4.7

Based on 51 reviews

## Integrations

[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[

BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[

Shift4Shop](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/)[

SkuVault Core](https://www.capterra.com/p/139964/SkuVault/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (45)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (45)

4.8

Based on 45 reviews

## User reviews

Overall rating

4.9

Based on 57 reviews

Filter by rating

5(54)

4(2)

3(0)

2(0)

1(1)

Mentioned topic

Sorted by most recent

GR

Gabriela R.

Manager

Retail

### "Great Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 23, 2024

Pros

They have made bill reconciling a lot easier.

Cons

I cannot think of any at the moment since they have been very helpful anytime something comes up. They are on top of our refunds and claims.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AL

Alex L.

Owner

Logistics and Supply Chain

### "Logistics company pleased with Refund Retriever's FedEx / UPS auditing"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 28, 2024

Pros

Refund Retriever actively monitors my bills with FedEx and UPS and seeks out refunds which I am oftentimes not even aware of. It is always a pleasant surprise to see reports from Refund Retriever showing money we are getting back from carriers for things Refund Retriever has spotted. Their auditing is much appreciated and saves us a lot of money.

Cons

A better explanation of what the refunds are for would be great but aside from that I love everything about Refund Retriever.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NB

Nicole B.

Owner

Package/Freight Delivery

### "Best value"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 20, 2024

Very optimal! Smartest thing you can do for your business.

Pros

I had an issue with FedEx that I didn’t even know I had until RR found it and get it worked out for me. So grateful!

Cons

They’ve been so great! Keep doing what you’re doing.

Reasons for choosing Refund Retriever

Orlando business meetings 2024 at Springhill Suites

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RP

Robert P.

Owner

Transportation/Trucking/Railroad

### "Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 2, 2023

The best service possible

Pros

Everything they offer is exactly what my business needs!!

Cons

There is nothing wrong with the program at the moment.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JA

Jecia A.

Operations

Logistics and Supply Chain

### "\[sensitive content hidden\] is the best! The best there ever was. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 2, 2023

The best ever! Literally no complaints

Pros

\[sensitive content hidden\] finding me money I didn’t know I was owed!

Cons

Nothing! Everything is amazing! And I love them!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AN

Anonymous User

Ceo

Telecommunications

### "Get your refund"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

June 14, 2021

Pros

It's easy to use and is highly effective.

Cons

It can require a lot of time and effort at times to utilize

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MM

Mike M.

President

Retail

### "RR saves us $20,000 annually!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 20, 2020

Pros

\[SENSITIVE CONTENT HIDDEN\] and the team at Refund Retriever do more than just manage deliveries made out of their guaranteed window. \[SENSITIVE CONTENT HIDDEN\] helped us negotiate our rates down which is going to save us about $20,000 this year alone. Thank you \[SENSITIVE CONTENT HIDDEN\] and Refund Retriever!

Cons

I have no cons as this product works like it is supposed to and it was easy to impliment!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SG

Samuel G.

owner

Package/Freight Delivery

### "Money and Time Saved"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

November 4, 2019

I like that Refund Retriever is working for me while I am taking care of all the other aspects of my business. Every month money was not being claimed. Thanks to Refund Retriever, we are getting some of that money back. I do not have to spend time nor do I have to get any of my employees to sit there and audit all the delivery company's invoices. Refund Retriever does all that for me and then retrieves refunds for me and my account is credited. Very pleased and thankful that there are companies like Refund Retriever that save me time and money..

Pros

Money returned to me. Fast refunds. Hands free. Saves time and save hours spent auditing invoices. Saves me money and holds the big delivery companies accountable.

Cons

It is the cost of doing business, but I wish I could pay a lower percent of the refund.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DS

Debbie S.

owner

Retail

### "Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 1, 2019

Pros

It easy and they help me save money. They do everything

Cons

Its all good for us. They retrieve money that I was losing out on

Reasons for choosing Refund Retriever

Company personnel is extremely helpful

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SM

Shari M.

Owner

Retail

### "Refund Retriever"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

October 27, 2019

Love the service -

Pros

If you're talking about what I see on the website - it awesome information - the ability to know what you want and how to get it - is a bit clunky. If you want a copy of an invoice it is not self explanatory that you have to click the button at the bottom of the page - it would be nice to have a list of invoices and you just pick that one and the invoice image appears.

Cons

That I share 50/50 with my refund... but I think that is the option I chose because I'm not a huge fedex/ups shipper.

Reasons for choosing Refund Retriever

Their program goes farther down to get refunds and not just express service.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/181112/Refund-Retriever/reviews/)

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