# Refund Retriever Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Refund Retriever the right Parcel Audit solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181112/Refund-Retriever/reviews --- Refund Retriever 4.9 (57) [View alternatives](https://www.capterra.com/p/181112/Refund-Retriever/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Refund Retriever Ease of use 4.9 Customer Service 4.8 ## Pros and Cons in Reviews GR Gabriela R ManagerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “They have made bill reconciling a lot easier.“ July 23, 2024 ## Showing most helpful reviews Showing 1-25 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel S. Business Director Retail Used the software for: 6-12 months ### "Absolute must-use " September 18, 2019 5.0 RR audits our UPS invoices and makes sure every package was delivered on time, per their guaranteed service levels. If a shipment was late, we are entitled to a credit, but we have to ask for it, and we ship too many packages to monitor every single one. Their software has allowed us to save a non-trivial amount on our annual freight expense. Pros Implementation took less than ten minutes. They audit every single one of our shipments, which would be impossible for us to do manually, and I'm confident that we have received every service refund we were eligible for. They only charge a portion of what they recover for us, so I have zero stress about paying for something we're not using. As an added bonus, they have super in-depth reports that allow me to analyze the notoriously unhelpful invoices from our third-party shippers. I have only required customer service two or three times since starting to use them but their responses have been immediate and completely helpful. I have only positive things to say about RR! Cons I have literally zero complaints, which may be a first for me. Alternatives considered [LateShipment.com](https://www.capterra.com/p/173230/LateShipment-com/) Reason for choosing Refund Retriever Competitive rates, better reporting, seamless and effective implementation. Review Source CK Carol K. owner/proprietor Retail Used the software for: 6-12 months ### "You won't be sorry!" August 20, 2019 5.0 Pros Refund Retriever gets your refunds with basically no extra work for you! Cons There isn't anything not to like! Why can't I leave this blank? This field is becoming the worst thing about the software and it has nothing to do with it!!!! Review Source tS troy S. business owner Internet Used the software for: Less than 6 months ### "Great idea" September 11, 2019 1.0 Total waste of time, but the concept was really good. Pros Fantastic concept. It could have been a great way to get some money back from fed ex without a ton of hassles and runaround from them like they do on every claim, etc... Cons never worked. the company who did this seemed to "forget" what they were doing. Never answered any emails or got a single return and we know some of them should have. Reason for choosing Refund Retriever we didn't see an alternative out there at the time. Review Source Response from Refund Retriever September 16, 2019 I am sorry for the lack of communication on our part. That falls on me. I looked through our email history and see there was one invoice that we voided, and I apologize for the experience you had as it is not typical of how I operate my company. Feel free to contact me at brian@refundretriever or 800-441-8085 if there is anything we can help with in the future. Brian C. Gibbs GR Gabriela R. Manager Retail Used the software for: 2+ years ### "Great Support" July 23, 2024 5.0 Pros They have made bill reconciling a lot easier. Cons I cannot think of any at the moment since they have been very helpful anytime something comes up. They are on top of our refunds and claims. Review Source AL Alex L. Owner Logistics and Supply Chain Used the software for: 2+ years ### "Logistics company pleased with Refund Retriever's FedEx / UPS auditing" March 28, 2024 5.0 Pros Refund Retriever actively monitors my bills with FedEx and UPS and seeks out refunds which I am oftentimes not even aware of. It is always a pleasant surprise to see reports from Refund Retriever showing money we are getting back from carriers for things Refund Retriever has spotted. Their auditing is much appreciated and saves us a lot of money. Cons A better explanation of what the refunds are for would be great but aside from that I love everything about Refund Retriever. Review Source RP Robert P. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Review" September 2, 2023 5.0 The best service possible Pros Everything they offer is exactly what my business needs!! Cons There is nothing wrong with the program at the moment. Review Source JA Jecia A. Operations Logistics and Supply Chain Used the software for: 2+ years ### "\[sensitive content hidden\] is the best! The best there ever was. " September 2, 2023 5.0 The best ever! Literally no complaints Pros \[sensitive content hidden\] finding me money I didn’t know I was owed! Cons Nothing! Everything is amazing! And I love them! Review Source VR Verified Reviewer Owner Alternative Medicine Used the software for: 2+ years ### "Amazing: total no-brainer " September 7, 2019 5.0 They make it very simple to get the refunds we deserve. One less problem and more money for my business. Win-win. Pros The process was very easy to set up. The team at Refund Retriever has been very supportive. Once the initial implementation was done, that was the last work I had to do. Cons I’m not sure that I can point to anything currently. Reason for choosing Refund Retriever The owner was very engaging and real down to earth. Review Source JL Jeff L. Director of Warehouse Operations Retail Used the software for: 1-2 years ### "Great Company!! Saves us thousands of dollars per year!!" June 3, 2019 5.0 We have saved thousands of dollars over the last year by using Refund Retriever to track our UPS packages and submit claims on our behalf for any late deliveries. Pros We have been using Refund Retriever for about a year now and have nothing but great things to say about them. It is a very simple process to sign up and you start receiving refunds within a short time. The reporting tools give you information that UPS does not and are very helpful when analyzing your business. Rep has gone above and beyond to help us anytime that we have any questions. I highly recommend this company for anyone that ships UPS or Fedex on a regular basis. Cons There is nothing that I do not like about this software. Review Source VR Verified Reviewer CEO & Co-founder Computer Software Used the software for: 1-2 years ### "No brainer" October 25, 2019 5.0 Great service and well-run company. They are always quick to respond to inquiries and easy to deal with...I highly recommend Refund Retriever! Pros Easy to use and fills a need that was not in the marketplace. Cons I haven't come across any issues at this point and I don't expect to based on my current experience. Review Source NM Nicole M. Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Seamless and saves you time" October 22, 2019 5.0 Pros I love that they do all the work for you. They just send you an invoice letting you know what they have found and what money you will be getting back. Cons There really isnt a con for them since they always work behind the scenes. Review Source MS Meagan S. Owner Retail Used the software for: 6-12 months ### "Very easy solution to shipping problems" September 18, 2019 5.0 Pros I appreciate the hands off retrieval of refunds from shipping providers. I don't have to think about it or monitor their performance. These are refunds that would otherwise fall under the radar. Cons It seems that the fees are quite high. We have never paid 50% of anything for an automated service such as this. Review Source TM Tobye M. President & CEO Retail Used the software for: 2+ years ### "What's not to love" October 23, 2019 5.0 They're great people and provide a great service! Pros They find me money I don't have time to look for myself! Cons No downsides! Haven't found anything I don't like! Review Source EG Elizabeth G. Accounting/Order Department Manager Automotive Used the software for: 2+ years ### "Easy way toget money back on Shipping" September 24, 2019 5.0 My overall experience has been good. Pros The ease of use. We really don't have to do anything to receive money back on our shipping. Cons The cost...I feel Refund Retriever's percentage is too high. Review Source AH Anne H. Owner Retail Used the software for: 6-12 months ### "Excellence" July 30, 2019 5.0 I cannot believe how easy it has been to save money by using refund retriever. I am mad that I have not use them sooner! Pros I love that I don’t have to access the software! Refund retriever is very outwardly engaging to its customers! I received information from them and I can easily access updates as I need them. Cons I do not have any cons! This service has save me money for the minute I started using it! Review Source DS Debbie S. owner Retail Used the software for: 1-2 years ### "Review" November 1, 2019 5.0 Pros It easy and they help me save money. They do everything Cons Its all good for us. They retrieve money that I was losing out on Reason for choosing Refund Retriever Company personnel is extremely helpful Review Source KD Kimberlee D. Manager Retail Used the software for: Less than 6 months ### "Thank you Refund Retriever" July 30, 2019 5.0 This is a huge asset to our business. Pros This is a huge relief for me running a small pack and ship store. i no longer have to go through my bills to refund customers when their packages do not arrive on time. Cons I have not found anything negative thus far in using this software. Review Source AL Alexandr L. Small Business owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Refund Retriever" July 23, 2019 5.0 More time to focus on your business. Pros Great service, great results, easy to use. Cons No issues so far. Good customer service. Review Source Response from Refund Retriever August 9, 2019 We look forward to lowering your FedEx and UPS costs! Thanks! WR Walter R. Owner - Goin Postal st Augustine Package/Freight Delivery Used the software for: Less than 6 months ### "Good stuff" October 18, 2019 5.0 Pros Easy to use and install. Great support. Cons For me it did not find any issues so no money. Review Source RL Richard L. President Retail Used the software for: 1-2 years ### "Easy to Use" October 23, 2019 5.0 It will streamline your efforts in your business to not have to manage that part of it. Pros I am a one man show in my independent Mail Center. This takes a huge work load off my plate and its like having a employee that I don't have to manage. Cons Maybe a little more communication on which packages they are tracking and to what location instead of a bill with a tracking number on it. Maybe just a little more detail on the bills Reason for choosing Refund Retriever My organization RSA recommended it and it is doing a great job Review Source MM Mike M. President Retail Used the software for: 1-2 years ### "RR saves us $20,000 annually!" July 20, 2020 5.0 Pros \[SENSITIVE CONTENT HIDDEN\] and the team at Refund Retriever do more than just manage deliveries made out of their guaranteed window. \[SENSITIVE CONTENT HIDDEN\] helped us negotiate our rates down which is going to save us about $20,000 this year alone. Thank you \[SENSITIVE CONTENT HIDDEN\] and Refund Retriever! Cons I have no cons as this product works like it is supposed to and it was easy to impliment! Review Source TA Tommy A. Managing Partner Package/Freight Delivery Used the software for: 2+ years ### "Great Service & Valuable Time Saving tool" October 18, 2019 5.0 Saves me valuable time in auditing my shipments and the commitments that I expect from my carrier shipments. Without Refund Retriever I would never have the time to audit all of our shipments to ensure that the carriers holding up their end of the shipping commitments. And in turn I would be throwing money away. Pros Very Easy to use. Saves Valuable Time. Very Thorough Cons A little Pricey. Not most efficient. Occasion misses. Reason for choosing Refund Retriever Through personal connections at industry events which allowed personal relationships to be established and in turn provides higher level of customer service due to these personal connections. Review Source SM Shari M. Owner Retail Used the software for: 1-2 years ### "Refund Retriever" October 27, 2019 4.0 Love the service - Pros If you're talking about what I see on the website - it awesome information - the ability to know what you want and how to get it - is a bit clunky. If you want a copy of an invoice it is not self explanatory that you have to click the button at the bottom of the page - it would be nice to have a list of invoices and you just pick that one and the invoice image appears. Cons That I share 50/50 with my refund... but I think that is the option I chose because I'm not a huge fedex/ups shipper. Reason for choosing Refund Retriever Their program goes farther down to get refunds and not just express service. Review Source MS Matthew S. President Retail Used the software for: 6-12 months ### "Very pleased so far" September 18, 2019 5.0 Great service, minimal effort needed by us, which is great. Pros We like that it takes the guess work out of tracking our UPS packages to ensure they arrive on time. Though we haven't had a late shipment yet, so unsure exactly what will happen if one arrives late and if it will detected. We assume it will work. Cons It would be nice to get a monthly email snapshot telling us: how many packages we sent, how many arrived on time, how many are considered late and if a refund request is being worked on. This way we know the software is working all the time. There was one time where the link 'failed' and our packages weren't being monitored. We had to log in to notice this. Review Source Response from Refund Retriever September 19, 2019 Thank you for the great review. We are looking into a week or monthly email snapshot feature now. SG Samuel G. owner Package/Freight Delivery Used the software for: Less than 6 months ### "Money and Time Saved" November 4, 2019 4.0 I like that Refund Retriever is working for me while I am taking care of all the other aspects of my business. Every month money was not being claimed. Thanks to Refund Retriever, we are getting some of that money back. I do not have to spend time nor do I have to get any of my employees to sit there and audit all the delivery company's invoices. Refund Retriever does all that for me and then retrieves refunds for me and my account is credited. Very pleased and thankful that there are companies like Refund Retriever that save me time and money.. Pros Money returned to me. Fast refunds. Hands free. Saves time and save hours spent auditing invoices. Saves me money and holds the big delivery companies accountable. Cons It is the cost of doing business, but I wish I could pay a lower percent of the refund. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.