# Page 2 | Refund Retriever Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Refund Retriever the right Parcel Audit solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181112/Refund-Retriever/reviews --- Refund Retriever 4.9 (57) [View alternatives](https://www.capterra.com/p/181112/Refund-Retriever/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of Refund Retriever ## Showing most helpful reviews Showing 26-50 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use mR mary R. owner Package/Freight Delivery Used the software for: 6-12 months ### "best way to control your shipping bills" August 6, 2019 5.0 the carriers are very deceiving and tricky but the attention to detail and dedication of this company has proven to be valuable to us.. now we get what we deserve without fighting and aggravation, lets face it even with their commission, we are getting more back that if we tried alone. Pros From the very first day that I started using the refund retrievers we started to see results. we never got time to go over the bills and find refunds, overpricing, delivery failures, etc. we decided that paying them a commission would be the only way to get our money since we never got around to do it ourselves. I wish I started sooner! I am very happy to delegate this function to dedicated professionals. Cons that I did not started to use it sooner. Review Source KL Kathleen L. Owner Retail Used the software for: 1-2 years ### "Great Service" October 19, 2019 5.0 Refund Retriever Service is saving me approximately $50 - $100 per month. Pros Setup was easy, and it requires no ongoing user intervention. Cons No real downside - the Service was easy to set up. Review Source RS Rodney S. Owner Printing Used the software for: 1-2 years ### "Effortless Time and Money Saver" October 18, 2019 5.0 Pros All of the monitoring and disputes are handled automatically, leaving us free to perform other business duties. Cons Honestly there are no cons to this product. Review Source AS Andi S. Owner Package/Freight Delivery Used the software for: 1-2 years ### "Definitely saves time!" July 31, 2019 5.0 Pros I don't have to call the carriers and sit on the phone and "hold" for customer service, or argue with them about my invoices. RR does it all for me. Cons Can't really think of anything. When I first started, I thought something was wrong, because I didn't get tons of emails or reminders about my service. Turns out, everything was running as smoothly as it was supposed to! Review Source Response from Refund Retriever August 9, 2019 Once your account is setup and processing, there are no additional steps. We process everything, allowing you to continue daily operations as usual. Thanks! RS Robert S. Owner/manager Consumer Services Used the software for: 1-2 years ### "Great Service" September 23, 2019 5.0 Pros Easy to use. Software is a valuable resource to our company. Cons Nothing. We have no issues using this software and love it. Review Source TK Trevor K. Ecom Manager Retail Used the software for: Less than 6 months ### "Found Money" September 13, 2019 5.0 Pros Refund Retriever monitors shipping accounts for late and refund eligible shipments. They do the claims on your behalf and only charges if they have obtained a refund for a package. As a company, we did not monitor this for refunds unless there was a complaint from a customer so using this software has been found money for us and a no-brainer to set up and continue using. Cons Set up can be a bit delayed if you have a new shipping account as an invoice is required for initial set up. Charges 50% of refund rate but is a value if claiming lates wouldn't be done in house. Review Source DG Darla G. Owner Package/Freight Delivery Used the software for: Less than 6 months ### "It Does the Heavy Lifting" August 3, 2019 5.0 Refund Retriever is one of those programs that just runs in the background and I get refunds. I love it! Pros What I like most is that I don't have to labor for hours wading through fedex and UPS shipments to find late shipments, duplicate charges, etc. I am very busy and don't have time to follow up on these types of refunds. Refund Retriever does the heavy lifting for me. I gladly pay 50% of what they retrieve as it's money I wouldn't otherwise be able to collect due to time constraints. Cons There's not anything I don't like about this software. Reason for choosing Refund Retriever Member of RS Associates Review Source NB Nicole B. Owner Package/Freight Delivery Used the software for: Less than 6 months ### "Best value" March 20, 2024 5.0 Very optimal! Smartest thing you can do for your business. Pros I had an issue with FedEx that I didn’t even know I had until RR found it and get it worked out for me. So grateful! Cons They’ve been so great! Keep doing what you’re doing. Reason for choosing Refund Retriever Orlando business meetings 2024 at Springhill Suites Review Source PD PATRICIA D. Owner Retail Used the software for: 6-12 months ### "Great Product" August 13, 2019 5.0 Pros I like that I don't have to monitor my refunds myself Cons Nothing there is nothing that I have found as of yet. Reason for choosing Refund Retriever It was recommended from RSA Review Source Response from Refund Retriever August 20, 2019 I really appreciate the review! Have a great day. mR mark R. owner Retail Used the software for: 6-12 months ### "review" July 23, 2019 5.0 positive Pros they do a good job refunds are timely seamless operation Cons nothing no concerns i have had no issues Review Source DM Donna M. Owner Consumer Services Used the software for: 6-12 months ### "Refund " July 31, 2019 5.0 It’s been fine Pros They find money for my company from different shipping companies Cons They should make more ongoing communication with customers Review Source NH Nick H. Shipping Manager Retail Used the software for: 1-2 years ### "Refund Headaches Are Gone" July 30, 2019 5.0 Pros I love that it's a "set it and forget it" type of software. I check it every few days just to confirm that there aren't any missed refunds or anything of the sort. Cons I wish there was a built-in way to see the invoice each tracking number belonged to. Review Source Response from Refund Retriever August 9, 2019 We will take a look at connecting the invoice number and tracking number, thank you for the feedback. MA MICHELE A. OWNER Package/Freight Delivery Used the software for: Less than 6 months ### "GREAT PRODUCT! HIGHLY RECOMMENDED!" September 17, 2019 5.0 My husband and I own a small pack and ship store. When we joined RSA, I learned about Refund Retriever. When I heard about the benefits of the product, and the fact that they do all of the work for us, it was a "no brainer" to start using them. I am amazed at how much money they are saving for our company! It pays for itself immediately! I would highly recommend signing up for Refund Retriever! Pros Ease of use. You do all the work. Easy to navigate. Cons There is nothing that I can think of that I don't like about the software. Reason for choosing Refund Retriever n/a Review Source AB Alexandra B. Owner/ Manager Package/Freight Delivery Used the software for: 1-2 years ### "Take your mind of tracking for Refunds!" July 30, 2019 5.0 Pros I love that this software handles getting those late package refunds for me when I am busy and don't have the time to sit down and go through all of my shipments, one by one! Cons I believe the cost could be slightly lower. Review Source VR Verified Reviewer Ceo Telecommunications Used the software for: Less than 6 months ### "Get your refund" June 14, 2021 5.0 Pros It's easy to use and is highly effective. Cons It can require a lot of time and effort at times to utilize Review Source AH Andy H. Office Manager Machinery Used the software for: 6-12 months ### "Happy Customer" September 18, 2019 5.0 It is a no-brainer on why to use your service. It saves us money without the added burden of labor on our part. Pros Easy to use and requires no effort on my part. It just works. Cons The software is easy to use. The hardest part is tracking to savings back to my weekly UPS statement. Reason for choosing Refund Retriever Met you at Shot Show and have been glad we did. Review Source SO September O. owner Retail Used the software for: 1-2 years ### "I wish I'd done it sooner" October 23, 2019 5.0 Pros Refund Retriever has saved me not only money, but time. Setup was easy . The reports are fantastic. Cons I can't think of a reason not to use this software. Review Source aV aj V. owner Consumer Services Used the software for: 1-2 years ### "works great" October 23, 2019 5.0 Pros automatically get my refunds credited my account. Cons Nothing to complain about here. It just works. Review Source jK joe K. Owner Package/Freight Delivery Used the software for: 6-12 months ### "Refunds" July 23, 2019 5.0 I wish I knew about Refund Retriever earlier on. Pros It scans and time reference's tracking numbers to shipping quotas. Great concept. Cons I have no issues with this product, it works as directed. Review Source JN Judy N. owner / operator Package/Freight Delivery Used the software for: Less than 6 months ### "Happy with Refund Retriever" August 14, 2019 5.0 Pros Ease. I like that they do all the footwork for me. I don't have to try to remember - they do it automatically! Cons No cons yet. Hopefully, it'll stay that way :) Review Source Response from Refund Retriever August 20, 2019 Thank you for the review!! SM Scott M. Owner Retail Used the software for: Less than 6 months ### "Great Product" July 23, 2019 5.0 Overall I am happy, if Refund Retriever finds errors with packages and I am reimbursed for those errors, that's great, I wasn't getting refunded before because it is time consuming to go through the many transactions! Pros This service saves so much time in reviewing the hundreds of shipments we send out every week. Happy to see pending refunds after only using this for a few weeks! Cons I have only been using this for a few weeks, I do not have anything to complain about at this time. Review Source JP Johnathan P. Owner Package/Freight Delivery Used the software for: 1-2 years ### "Refund Retriever for Shipping" July 30, 2019 5.0 Pros I like how it just automates this. I don't mind giving some of the returns back knowing that they're watching for this. One less thing I have to do. Cons I wish that they would incorporate the sold price vs billing price as part of their software. It would help even more! Review Source CR Crysta R. Owner Packaging and Containers Used the software for: 1-2 years ### "Great service" October 23, 2019 5.0 Pros Easy service to utilize, efficient, great customer service. Cons None, I have no current complaints. Maybe would enc to expand to local carriers such as SpeeDee delivery. Review Source WW Wendy W. Owner Retail Used the software for: Less than 6 months ### "Time Saving" August 13, 2019 5.0 I love that its so simple to understand and Refund Retriever does all the work in a fraction of the time. Pros I love that I am not spending hours trying to see if we are eligible for refunds or credits. Refund Retriever has taken the hassle out of my hands to allow me to focus on my business in other areas. Cons So far I have nothing that I am not liking. Review Source DB Dave B. Owner Retail Used the software for: Less than 6 months ### "I had no idea how much money I was leaving in the table" August 7, 2019 5.0 excellent ROI for my time Pros So simple to implement this service - I just provided my FedEx and UPS accounts and then Refund Retriever started saving me money. Cons I have not encountered any issues or cons. Reason for choosing Refund Retriever RS Associates recommendation Review Source Response from Refund Retriever August 9, 2019 Thank you for the review, we look forward to saving you money on your FedEx and UPS invoices. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.