Who Uses This Software?

We cater for businesses and organisations large and small all over the world who share our passion for improving customer service and support. Make your customers love you with Malcolm!

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
  • Pricing Details
    Please look at pricing on our website for more details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Acknowledgement
  • malcolm.support
  • Founded 2003
  • United Kingdom

About Malcolm!

Answer your customers frequent questions and create web journeys for common tasks. Malcolm! is powerful, simple to use, fast to implement & great value for money.

Malcolm! Features

  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal
  • Approval Process Control
  • Archiving & Retention
  • Collaboration
  • Document Indexing
  • Drag & Drop
  • Full Text Search
  • Remote Document Access
  • Rules-Based Workflow
  • Text Editing
  • Version Control
  • Chat
  • Content Management
  • Discussion Boards
  • Document Management
  • File Sharing
  • Search

Malcolm! Reviews

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