# Malcolm! Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Malcolm! Software - reviews, pricing plans, popular comparisons to other Knowledge Management products and more. Source: https://www.capterra.com/p/181117/Malcolm --- # Malcolm! Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Malcolm! ## What is Malcolm!? Our FAQ Knowledge Base lets your users find their own answers via natural language search or browse. Complete look and feel control. Fully responsive. Use your own domain. Collect user feedback. Extensive publishing and approval options. Turn tasks and procedures into Workflows. Easily create forms, surveys, wizards, questionnaires. We also plug into 1500+ other apps! Malcolm! can be fully hosted by us or bring into your current site via embeds, widgets, plugins, pop-ups etc. ## What is Malcolm! used for? [Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Forms Automation](https://www.capterra.com/forms-automation-software/)[Portal](https://www.capterra.com/portal-software/) Top alternative Featured Overall rating Based on 36 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price £36 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Malcolm!?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://malcolm.support&name=Malcolm!) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Malcolm! 4.9 (36) VS. [4.6 (5,154)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price £36 Per User, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (36) Ease Of Use 4.7 (3,649) Value For Money 4.9 (31) Value For Money 4.5 (2,249) Customer Service 4.9 (33) Customer Service 4.6 (2,140) ## Malcolm! alternatives Highest Rated [4.7 (24,090)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (1,777)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (290)](https://www.capterra.com/p/177031/Document360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/181117/Malcolm/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Content Management 4.2 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Catalog Management 4.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Create and manage digital catalog of products/services with their details, specifications, and price Knowledge Base Management 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Forms Creation & Design 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Full Text Search 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Search for specific words or phrases within a document or database Customizable Branding 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Malcolm! 44 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Create and manage digital catalog of products/services with their details, specifications, and price Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Capability of a software or system to make decisions and perform actions based on specified conditions Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Pre-designed layouts that can be customized to match preferences and requirements Import, collect, and capture data from multiple sources Import and export data to and from software applications Protect sensitive data for digital privacy Store, manage, and track all electronic documents in a centralized location Assemble applications and processes by dragging over and arranging pre-built components Public or private sharing of digital files such as documents, audio/video, images, and more Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Store, manage and track all forms in a centralized location Search for specific words or phrases within a document or database Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Streamlining repetitive tasks and activities through automated and predefined workflows Receive data and information in real time Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Edit text as needed Set up connections to third-party platforms to improve business processes Track revisions and updates made to files and navigate between different versions Web form that allows users to enter data that is sent and processed for different reasons An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.8 (36) 4.8 Based on 36 reviews ## Pricing Value for money 4.9 (31) Free Trial [View pricing plan details](https://www.capterra.com/p/181117/Malcolm/pricing/) Micro £36.00 Per User,Per Month It includes: - Up to 1 Control Panel User - Up to 30 Faqs / Articles - Up to 3 Workflows (Forms/User Journeys) With Unlimited Completions/Payments Team £60.00 Per User,Per Month It includes: - Internal Team Management (Manage Privileges & Audit Activity) - Internal Team Review and Approval of Content - Up to 100 Faqs / Articles - Up to 10 Workflows (Forms/User Journeys) With Unlimited Completions/Payments - Up to 5 Control Panel User Team Plus £120.00 Per User,Per Month It includes: - Internal Team Management (Manage Privileges & Audit Activity) - Internal Team Review and Approval of Content - Unlimited Control Panel User - Unlimited Faqs / Articles - Unlimited Workflows (Forms/User Journeys) With Unlimited Completions/Payments Value for money 4.9 (31) 4.9 Based on 31 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (33) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (33) 4.9 Based on 33 reviews ## User reviews Overall rating 4.9 Based on 36 reviews Filter by rating 5(34) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AH Andrew H. Managing Director Marketing and Advertising ### "Great Product and Amazing Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 18, 2025 Their customer support is fantastic. I contacted \[sensitive content hidden\] from support today, and within ten minutes, he responded back to my query. I have been using Malcolm within my business for several years, and they are constantly adding new elements to improve it. Pros We only use one element of Malcolm: their FAQ builder. We use it as a support centre for our SAAS business. It allows us to white-label this as our product, which is great. Cons I haven't come across anything that I don't like. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ME Myles E. DevOps Engineer Aviation & Aerospace ### "Using Malcolm! for forms management of my Football Club " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2024 Pros It offers an accessible workflow to the non-technical users, and has allowed club admin to quickly set up forms for player registration, membership renewals, and event sign-ups. The platform also supports extensive customisation, enabling us to tailor forms to fit our branding and different event requirements. Malcolm! has also centralised all the digital forms and data collection points under a single branded website, and has made it flow and look more professional. Another great point is the integration capabilities. Malcolm! integrates with a huge amount of third-party applications, ensuring easy data flow into the other tools the club uses. They've also offered API access, allowing for further integration and automation of data collection and processing when needed for the FA site, for example. This feature has been useful in reducing administrative burdens by automating routine tasks of score updates, scorers, assists, teamsheets etc. Cons Not a lot - you can do so much with it sometimes it can take a while to understand all the possibilities Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SR Sheryl R. Marketing Manager Financial Services ### "Great product & team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 10, 2024 Pros Easy to use and they are continually developing new features. The team is very helpful and friendly - always happy to answer any questions and go above and beyond with customer support. Cons I'd like to see a little more flexibility with FAQ design & layout Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TR Tasha R. Digital Marketing Specialist Marketing and Advertising ### "Awesom Knowledge Base Platform For Your Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 4, 2022 It my best easy to use FAQ, Knowledge Base, Form Automation and Information gathering tool. Pros Lovely and clean layout landing page which is easy to customised to match your brand. Also, they provide the option for readers to rate the answers or email it to someone which is excellent. In addition the platform allow you to collect and automate information by using forms. Another great feature is that you can embed the FAQ on your website Cons It's a bit confusing to set up at first but once you get the hang of it you will be ok. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MT Mark T. Web Developer Farming ### "Fantastic product for knowledge bases & Smart Questionnaires" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 27, 2022 We use Malcolm for many things, but the main usage is for building up a large and rich Knowledge Base / Questions & Answers system. It is quick and simple for staff to add questions and answers to help our customer support obligations. Pros Malcolm makes it very easy to create rich snippet FAQ's that look great, are easy to search by customers and add SEO value to the website. Cons The storage space provided by default is perhaps a little on the small side. Switched from [Wufoo](https://www.capterra.com/p/224990/Wufoo/) Malcolm has many more features and is also much better value for money. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FM Fred M. Head of Customer Success Financial Services ### "Simple self-service tool that works well" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 19, 2021 I've been really pleased with how \[ SENSITIVE CONTENT\] has helped us push information to our customers for self-service and track the use and effectiveness of different pieces of content. Pros The software is intuitive as well as easy to learn and use. The features and functions are useful and the product is supported well with regular updates and improvements. Cons The search tagging is fairly limited and I find myself creating long lists of tags to try to make sure that different terms are catered for. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JR Joe R. Event Director Entertainment ### "Great software solution " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 8, 2021 Easy and enjoyable. Pros Malcolm! is a simple and easy software solution for our needs - a client-only portal containing the 'how-to' for activating across our various spaces. The layout and architecture makes navigating the information easy. Cons Tricky to alphabetically order content, but doable! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PM paul m. director Hospitality ### "Great knowledge management portal" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 4, 2021 Pros It is pretty intuitive and I can make it look professional. Cons it is not entirely straightforward to link to a blog but with the help of the Malcolm support team we have now done this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MR Morag R. Digital consultant Marketing and Advertising ### "Excellent knowledge management tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 26, 2021 We have used Malcolm! to create a community website that provides key information to residents and businesses. It allows users to access knowledge in an intuitive and straightforward way, facilitating self service. The finished site looks great. Pros Extremely simple and functional content interface makes entering and managing content quick and straightforward. Search function is very effective so that users can access the most relevant information quickly. Building forms is quick and effective. It is also very easy to integrate with other web software. Cons I haven't found any issues yet with in using the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Andrew R. Trustee Non-Profit Organization Management ### "Great solution to help create clear and workable pathways " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 26, 2021 Pros Simple to use and integrations were perfect Cons Nothing really - as all software it took a little time to understand how it works but it didn’t take long Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/181117/Malcolm/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Confluence vs Malcolm!](https://www.capterra.com/compare/136446-181117/Confluence-vs-Malcolm)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)