--- title: "Avail Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Avail the right Property Management solution for you? Explore 276 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/181119/Avail/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Avail 4.6 (276) [View alternatives](https://www.capterra.com/p/181119/Avail/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Avail Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews MH Michael H OwnerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Listing units, screening tenants, collecting rent, and tracking expenses all in one place saves a lot of time and keeps everything organized.“ January 14, 2026 JB Jayshree B OwnerReal Estate, Self-employedUsed the software for: 1-2 years. “Tenants and applicants usually don't like fees associated with credit reports, use of online payments platform etc.“ September 25, 2025 AE Alyssa E LandlordReal Estate, Self-employedUsed the software for: More than 2 years. “My housemates have told me they like that can set up auto rent payments by connecting their bank accounts, and I like that I don't have to remember to ask them every month for a check or Venmo. Plus, Avail automatically sends them email reminders if an upcoming payment isn't scheduled.“ September 25, 2025 SY Sai Mahitha Y CEOReal Estate, Self-employedUsed the software for: 6-12 months. “Right now, support is limited to weekdays, which can be inconvenient when you need quick help.“ October 15, 2025 TB Trina B OwnerReal Estate, Self-employedUsed the software for: More than 2 years. “The ease Avail gives from listing the property EVERYWHERE, background and credit checks, creating leases specific to the state with options to add custom clauses, collecting payments and managing repair requests- AVAIL DOES IT ALL and for an incredibly reasonable price.“ September 26, 2025 MM Marc M scientistTelecommunications, Self-employedUsed the software for: Less than 6 months. “The applicant management process is bad, clunky, confusing, and misleading.“ September 29, 2025 MK Manideep K Self property managementReal Estate, Self-employedUsed the software for: 1-2 years. “Applications and tenant screening are all handled within the platform, so credit and background checks come through cleanly, and everything stays in one place.“ September 26, 2025 ZH Zach H LandlordReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “Their customer support is horrible; they always are unavailable in the morning for "team meetings" and then in the afternoon you always get "all representatives are busy at this time" with no option to leave a message.“ August 8, 2024 ## Showing most helpful reviews Showing 1-25 of 276 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Megan M. Personal Banker Banking Used the software for: Less than 6 months ### "Amazing quality for Affordable Homeowners" July 15, 2022 5.0 I LOVE the customer service. I don't worry about not having the answers or understanding things because I know customer service will patiently go over things over the phone, or on weekends, through email. Haven't found anything similar with this kind of ease of use or customer support. Pros It's very user friendly, inexpensive and easy to use. Cons Not being able to print out leases to compare. Review Source Response from Realtor.com July 29, 2022 Hi Megan, My name is Robert and I'm a Community Manager here at Avail. On behalf of my team I want to say thank you so much for providing such a glowing review. Your words go a long way for us in terms of helping other DIY landlords and rental owners to find Avail as their preferred solution. I've also been careful to make note of the ability to print out leases to compare  this may be something that our product team might reach out to you about to learn more about the desired outcome. That being said, I'll be sure to share this information with my product team. If there's anything that you need help with please be sure to let me know! More than happy to help when I can. Kindly, Robert B. Community Manager @ Avail.co VR Verified Reviewer Project Architect Architecture & Planning Used the software for: 1-2 years ### "The Most Amazing Landlord Software Ever" November 5, 2019 5.0 I love Avail, it saved me the trouble of dealing with the issue of charging my tenant late fee when she forgot to pay rent on time. It's great to document all the maintenance activities and the rent record. Pros Easy to navigate, very considerate for the landlord. Cons I wish there will be an app for this!!!! Review Source Response from Realtor.com November 6, 2019 Thank you so much for the 5-star review! We definitely want to make the rental process easier for landlords and tenants. Our co-founders set out with the goal of making this process easier, so to hear that type of feedback in a review like yours really does make it all worth it. As for a mobile app, that is definitely on our product roadmap. In the meantime, our website is optimized for mobile device usage so your tenants can easily access it from their mobile device's web browser. Again, I can't begin to thank you enough for the kind words! If there's anything we can help out with, please feel free to reach out! Best, Robert B. Community Manager @ Avail.co LP Lexus P. CEO Real Estate Used the software for: 6-12 months ### "OK option for marketing property" September 14, 2025 3.0 The avail app is ok but not my first choice for finding applicants. It's an ok free option if you are in the market for a place to list your rentals but there are better free choices as well. Pros Last time is used the avail app it was freee which it should be. With it being free it may be an app worth trying out with nothing to lose Cons The things i liked the lease about the avail app was the functionality and glitches. I would sometimes have trouble receiving messages. There were also some glitches where people were prompted to fill out the avail rental application even though I disabled applications. Hopefully these glitches have been fixed Review Source Response from Realtor.com September 18, 2025 Hey Lexus, Thank you for sharing your feedback! We’re glad Avail has been a functional and free option for marketing your property. We also hear you on the issues with messaging and application settings. Improving the messaging experience is a top priority, and we're actively working on a more streamlined tool for landlord-tenant communication. While the application feature can't be fully disabled, our updated Lead Settings give you more control. You can now manage how tenants apply, including auto-invites, the “Apply Now” button, and screening reports. To avoid sending invites, make sure all Lead Setting toggles are off before publishing your listing. Your input helps us improve the platform, and we appreciate you taking the time to share your experience. We're committed to making Avail better for all users! VR Verified Reviewer Youth Minister Religious Institutions Used the software for: 2+ years ### "Awesome" July 28, 2022 5.0 No more property managers necessary. Yeah, I get to run the show. Pros Makes my property management so easy, no more wrestling with property managers. Cons Everything is just right. This software was a dream come true. I really appreciate the person behind this invention.Kudo Reason for choosing Avail I don't know any other that works like Avail. Review Source Response from Realtor.com July 29, 2022 Hi there! Thank you so much for the kind words. We are so happy to hear that you've found everything that you need in Avail. If there's anything else that we can assist you with, please be sure to let us know! Kindest Regards, Robert B. - Community Manager AS Amber S. Owner Real Estate Used the software for: 2+ years ### "Highly recommend website for easy landlord tracking " September 26, 2025 5.0 We've been using it for almost three years with our one rental property and place to use it for another property this year. It has been so easy and helpful for a reasonable cost. Pros Very easy to post the rental property, receive inquiries from interested parties, accept applications from tenants, create the lease, and accept payments for rent. Cons It would be very helpful to be able to post to larger home sites such as Zillow to increase interest in our rental property Review Source Response from Realtor.com October 2, 2025 Hi Amber, Thanks for the 5-star review! It’s fantastic that after three years, you still find that Avail simplifies your rental management, making your workflow easier and more efficient. We're especially glad to hear that core tasks, including listing units, managing applicants, digital leasing, and accepting rent, have been so helpful. We appreciate your proactive suggestion about expanding syndication to major sites like Zillow. We are constantly evaluating and working on new partnerships to ensure our landlords achieve maximum exposure. Your feedback directly informs these decisions, and we are committed to improving our reach and overall value. Thank you again for recommending Avail. We truly value your support and trust! ZH Zach H. Landlord Real Estate Used the software for: 1-2 years ### "Avail is Completely Meh, Better Going Elsewhere" August 8, 2024 1.0 Pretty miserable. Their website is decent, but often times not intuitive at all, which makes it confusing. As said above, customer service is laughably bad and the reason I'm switching. And not having an app in this day and age is totally baffling. Cannot figure out where they are adding any value every time they hike their prices Pros I like that payments can be made with no fees if you go for the premium option Cons The price has been steadily increasing, but they lack even a basic app. Their customer support is horrible; they always are unavailable in the morning for "team meetings" and then in the afternoon you always get "all representatives are busy at this time" with no option to leave a message. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing Avail At the time, we didn't have the required 50 properties Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) QuickBooks was very difficult to set up automatic payments and the tenant basically had no control over their accounts Review Source Response from Realtor.com November 14, 2024 Thank you for sharing your feedback. We’re glad to hear you found the no-fee payment option in our premium plan useful. Our recent price adjustments reflect the investments we’re making to continuously improve Avail and provide more tools that make property management easier. These investments have allowed us to roll out new features, such as the ability to list your property on Nextdoor, direct applications through listing syndication sites, and automated tour scheduling—all aimed at helping you manage your property with greater efficiency. We have also recently hired more care agents to better serve and improve the Avail experience for users like you. Also, we want to make sure to note that while we don’t currently have a standalone app, our fully mobile-optimized website is designed to provide easy access on any device. Once again, thank you for your insights, as we are always working to enhance the Avail experience. Please do not hesitate to contact us to share more. TB Trina B. Owner Real Estate Used the software for: 2+ years ### "There isn’t a better property management software out there! " September 26, 2025 5.0 We have been using Avail exclusive for over 5 years now. Even our tenants love it! The ease Avail gives from listing the property EVERYWHERE, background and credit checks, creating leases specific to the state with options to add custom clauses, collecting payments and managing repair requests- AVAIL DOES IT ALL and for an incredibly reasonable price. Pros The ease of use and quality of services offered. Customer service was quick to respond and very helpful the one time we needed them. Cons I wish they had an app for easier access. It would be nice to be able to check messages and payment statuses from my phone. Review Source Response from Realtor.com October 2, 2025 Hey Trina, Thank you so much for this outstanding five-star review and for your continued partnership with Avail over the past five years! We’re honored that Avail has become your trusted, exclusive platform, and we’re thrilled to hear your tenants love it too. That feedback is a powerful validation of our mission to make renting easier for everyone. It’s great to know that features like listing syndication, custom leases, secure payments, and repair management have streamlined your workflow. We also truly appreciate your kind words about our Customer Service team. Fast, helpful support is a top priority. Regarding a mobile app, we hear you! While our web app is mobile-responsive, we know a dedicated app would add convenience. Your feedback is shared with our development team as they plan future updates. Thanks again for being such a loyal part of the Avail community. We look forward to supporting you for years to come! PP Peter P. CEO Real Estate Used the software for: 1-2 years ### "Avail has made managing my rentals so much easier. " September 27, 2025 5.0 The platform makes it simple to screen tenants, sign leases digitally, and collect rent online — which has saved me so much time and hassle. Pros I’ve been using Avail as a landlord and it has truly streamlined how I manage my rentals. I also appreciate how easy it is to track maintenance requests and keep everything organized in one place. The interface is straightforward, and whenever I’ve needed help, the support team has been responsive and professional. Avail has taken a lot of stress out of property management and given me confidence that I’m running things efficiently. Highly recommend to any landlord looking for a reliable tool! Cons The only downside is that transfers take a little longer to hit my account, but overall it’s a fantastic platform for landlords. Review Source Response from Realtor.com October 2, 2025 Hey Peter, Thank you so much for sharing your experience! We love to hear that Avail has made managing your rentals easier and more efficient. It’s great to know that features like tenant screening, digital lease signing, online rent collection, and maintenance tracking have saved you time and reduced stress. We’re also glad to hear that our software has been straightforward and that our support team has been responsive and helpful when needed. Your kind words are a great validation of our mission to provide landlords with a reliable, all-in-one platform to manage their properties confidently. Regarding transfer times, we understand that quick access to funds is important. While some transfers may take a little longer due to banking processes, we continually work to make the payment experience as seamless as possible. Thank you again for being a part of the Avail community and for recommending us to other landlords, we’re excited to continue supporting you and your rentals! EW Elise W. Property Manager Real Estate Used the software for: 2+ years ### "Won’t be changing!" September 26, 2025 5.0 Have loved using this app for years and recommend to other landlords just starting out or ones that have used other platforms. Pros Very easy to learn to use and easy for tenants to use. I’ve used other softwares that are a pain to troubleshoot! Cons No app yet! Using an internet browser isn’t the worst thing, but tenants sometime ask me if there’s an app. Review Source Response from Realtor.com October 2, 2025 Hey Elise, Thank you so much for your thoughtful review and for recommending Avail to other landlords! We’re thrilled to hear that both you and your tenants find the platform easy to use and that it’s made your rental management experience smoother compared to other software you’ve tried. We appreciate your feedback regarding a mobile app. While we currently provide full access through any internet browser, we understand how convenient a dedicated app would be for you and your tenants. Your input is invaluable and has been shared with our development team as we continue exploring ways to improve accessibility and user experience. Thank you again for being a loyal part of the Avail community and for spreading the word about the platform. We look forward to supporting you and your rental journey well into the future! AS Arun S. Project manager Real Estate Used the software for: 2+ years ### "Nice product with great features. Price for pro membership could be less" September 25, 2025 5.0 Overall its good if you manage one or a few properties. Its gets so pricy if you want to manage more units. Pros As a new landlord, Avail made it easy to write up the state specific lease agreement. Publishing my listing in multiple website. Template documents for receipts and much more. Cons The fee kept on increasing. I started of with $5 and now I beleive its at $9. I would appreciate if the fee is back around $5. Even as a promember it takes a few days to get the rent payment. It would be nice if the payments are instant. Review Source Response from Realtor.com October 2, 2025 Hi Arun, Thanks so much for taking the time to share your thoughtful review. We’re glad to hear that key features like state-specific lease creation, listing syndication, and our beginner-friendly templates have been helpful for you. We hear your feedback on pricing and payment timing. To maintain a best-in-class experience, we need to cover the operating costs tied to expanding the platform and building new tools. Your loyalty means a lot as we grow. We're currently focused on launching Avail Messaging to help streamline communication with tenants and applicants. Your input plays a key role in guiding where we invest and improve. Thank you again for helping us shape the future of Avail! MH Michael H. Owner Real Estate Used the software for: 2+ years ### "Useful but Expensive" January 14, 2026 4.0 Pros I like that Avail makes managing rental properties simple. Listing units, screening tenants, collecting rent, and tracking expenses all in one place saves a lot of time and keeps everything organized. Cons The main downside is the cost. It can get expensive if you are managing multiple properties because there is a fee for each unit managed, and if you don't cover the fee then the tenant will have to. Review Source Response from Realtor.com April 24, 2026 Thank you for the feedback! We’re glad the platform is serving you well. Our goal is to offer a professional-grade suite of tools that helps you find better tenants and protect your investment. Whether you’re using our Unlimited free plan or the Unlimited Plus for those extra perks like Next-Day Rent, we want to ensure you’re getting every penny’s worth of value. MK Manideep K. Self property management Real Estate Used the software for: 1-2 years ### "How Avail Helped Me as a Landlord" September 26, 2025 5.0 Pros Avail is a convenient tool for independent landlords. It makes creating a listing simple and pushes it out to multiple rental sites at once, which saves a lot of effort. Applications and tenant screening are all handled within the platform, so credit and background checks come through cleanly, and everything stays in one place. Features like e-signatures for leases and online rent collection add to the ease of managing the process without juggling paperwork. Cons Certain usual features such as adding custom questions require paid add-ons. It would be helpful to have such features in free plan. Review Source Response from Realtor.com October 2, 2025 Hi Manideep, Thank you so much for sharing your experience with Avail! We’re thrilled to hear that our platform has made listing properties, screening tenants, and managing leases easier and more convenient for you. It’s especially rewarding to know that features like e-signatures and online rent collection help streamline your workflow and keep everything organized in one place. We also appreciate your feedback regarding custom questions. While some customizable features are part of our Unlimited Plus plan, we understand the value of having flexibility even on the free plan. Your input is important, and we’ll share it with our team as we continue to explore ways to make Avail even more helpful for independent landlords like you. Thank you again for being part of the Avail community and for sharing your thoughtful feedback! CM Charles M. Managing Partner Hospitality Used the software for: 6-12 months ### "A no-brainer for 1 to 10 unit property managers, probably great for bigger owners too" September 26, 2025 5.0 It's a no brainer since it's free and it works really well. My tenants like it and I like it. What's more to love Pros Super easy to use right out of the box. Easy to learn. Really great value since it's free! It's let me really manage my tenants and my one lease so far really easily. Easy to use features feel secure and lets me grow my business. Referred to a family member and he was able to get it rented in a couple of weeks after trying manually by themselves for months. This is a no-brainer Cons No cons that I can share. Just great. Even referring was a simple process. I wouldn't think twice about this if I had to do it all over again Review Source Response from Realtor.com October 2, 2025 Hi Charles, What an amazing review, thank you for making our day! We’re thrilled to hear that Avail has been a “no-brainer” solution for managing your properties and that both you and your tenants find it easy and reliable to use. It’s also wonderful to know the platform simplified your leasing and even helped your family member rent their property quickly. We’re glad you feel secure using the features and see value in how Avail supports your business growth. Feedback like this motivates us to keep building tools that are intuitive, affordable, and impactful for landlords of all sizes. Thank you again for your trust, referrals, and kind words. We’re grateful to be part of your rental journey! NS Nakita S. Manager Real Estate Used the software for: 6-12 months ### "Avail is very helpful to my business" September 28, 2025 5.0 My experience with Avail has been incredible thus far. I look forward to a long business relationship with Avail to help me manage my properties. Pros Tenant management and landlord management has be very helpful for me. It’s very simple and easy going to manage. Cons N/A I don’t really have none to say as far as cons go. I have not had a bad experience with them at all. They are very straight forward and easy to manage. Review Source Response from Realtor.com October 2, 2025 Hey Nakita, Thank you for sharing your experience! We’re thrilled to hear that Avail has been so helpful in managing your properties and that the platform has made tenant and landlord management simple and straightforward for you. It’s especially rewarding to hear that you haven’t encountered any issues and that your experience with Avail has been positive throughout. Our team works hard to create a platform that is easy to use, reliable, and supportive for landlords like you, so your feedback is a wonderful validation of that success. Your trust means so much to us, and we look forward to continuing to help you manage your properties successfully. Thanks for using Avail! PR Paul R. Owner/Manager Real Estate Used the software for: 1-2 years ### "Excellent apartment management system for sole proprietors" November 5, 2021 5.0 Avail has an increasingly good customer service team for us as owners/managers and for tenants alike. We regularly offer suggestions to Avail for improvement and believe they take our suggestions into consideration. Pros The cost is affordable. We can use and adapt Avail's model lease to create excellent, personalized leases and rules and regulations. Most importantly, Avail provides lease language specific to our state. We were able to set up the structure for managing our 20 apartments in a reasonable amount of time. When we ran into a glitch, we simply called Avail and they walked us through. We use Avail for advertising apartments, leases, and for receiving and tracking security deposits and rental payments. Cons It would be very helpful if Avail offered an accounting process that easily integrated with QuickBooks. It isn't easy to download and provide easily understandable payment records each month. Thus we create our own spreadsheet that we provide to our accountant. We have recommended that Avail offer a limited access option for our accountant to view payments for security deposits and rent, and hope this happens soon. Reason for choosing Avail Affordability. General ease of use. Best range of options for the cost. We also liked that the company is located in Chicago (our time zone). Review Source TW Tyler W. Manager Marketing and Advertising Used the software for: Less than 6 months ### "Good features so far" December 6, 2019 4.0 Support has been terrific. Definitely contributes to my impression that Avail is well on its way to having the “Cadillac” identity in landlord management solutions. Nice work with your payment and Leasing setup. Also nice work with much of the marketing tools. Add premium adds (pay for top of list advertising) and syndication to the rest of the online rental sites and you’ll go from a convenient but moderately effective marketing solution to a slam dunk! Or, partner With RentLinx. Pros Avail has thoughtfully designed. The features it has work well and they have a more solid foundation in there product than any of the other offerings I explored. Avail has a great product in what feels like a budding market. Cons I’m looking forward to Avail tackling some new problems (feature requests): - user selectable widgets on the dashboard, new info options here (time sensitive actions pending in tenant on boarding, maintenance requests, financial performance KPIs, etc) - Kanban style board of maintenance requests - scheduling automation or better yet, partnership with other providers (ShowMojo) - marketing: listing distribution (partnership with RentLinx.com) - Application fees for Smart Move are prices higher than all competitors in your market. My biggest interest is in Avail continuing what you’ve done well: implement features that eliminate or minimize the things that cost me the most time in managing my properties. My biggest suggestion is to assess whether there are niche service providers that do a better job of tenant lifecycle management than you currently do. I’d so, partner with them or match/exceed what they are doing by developing that out in your system. - enable me to block CC payments or include language in the user agreement taking full liability for disputed payments. - listing syndication details seem to loose a lot in translation. Reason for choosing Avail See above. Review Source Response from Realtor.com December 9, 2019 Hi Tyler! This is a very very thorough review and we definitely appreciate you taking the time to really break down the areas of improvement. For our team here at Avail, feedback like this is truly invaluable. For many landlords out there who have a lot of questions and might be hesitating to join Avail, feedback like yours makes it clear why they should. And for those areas where we could certainly improve our product/process, this is absolutely the type of feedback that will help inform our product roadmap moving forward. In terms of potential partnership opportunities, I would recommend reaching out to my colleague Dave (dave@avail.co). In the meantime, if there's anything else I can do to help out, please feel free to let me know -- my email is robert@avail.co. Thank you so much again for the thorough review and for being a valued Avail member. I will definitely be sure to relay this to my product team. Kindly, Robert B. Community Manager @ Avail.co VR Verified Reviewer Cloud Solution Architect Used the software for: 2+ years ### "Easy to use software for new landlords" July 28, 2018 5.0 Easy collections management, automatic payments and lease renewals. Pros Although Rentalutions offers a ton of functionality, I like how easy it is to setup a payment schedule. Cash flow is important as a Landlord, and Rentalutions will send tenants reminders about payments if not made before a certain date. The landlords also get notifications when payments are made and notified regarding the date of deposit in their account. Cons I wish there was a way to trim down the functionality. The new UI is slick, but I really only use about 25% of this product. I find that the screens are a little crowded now. Review Source Response from Realtor.com May 2, 2019 Hi! Robert here; I'm one of Avail's Community Managers. Thank you so much for the thoughtful feedback included within your review. Believe me when I say that this is something we definitely take to heart as we try to improve our product and provide an experience that users will grow to love for years to come. As for the UI feeling a bit crowded, I do sincerely apologize for that. We're currently working on a few product automations and updates so to make the on-boarding process even more intuitive. Reviews like yours are central to exploring how we can make things better. If you have any questions or need help within your account, let me know. My email is robert@avail.co, and I'm here as a resource for you. Kindly, Robert Bates Community Manager @ avail.co AO Allyson O. Landlord Real Estate Used the software for: 1-2 years ### "My landlord experience using Avail" June 1, 2022 5.0 I had a small problem when I accepted an application from a tenant. Somehow they made a duplicate application. But avail customer service jumped right in and helped the tenant and myself to resolve it quickly. I've asked for technical help a couple of times and they always get back to me shortly. Pros I can easily see maintenance request previous leases and a payment history then I'm able to print off for taxes. The software is just easy to navigate. Cons Nothing. Everything has gone well. I can't say I've had any issues that would be negative in over a year. Reason for choosing Avail Because the other products I researched were more expensive and did not offer the customer service I'm receiving. Review Source Response from Realtor.com August 1, 2022 Hi Allyson, thanks for the kind review of Avail. We love to hear that you've had a smooth experience. We've put a lot of thought and time into developing resources for landlords and renters nationwide, and are super thrilled to hear that not only have our maintenance tool and lease templates been helpful, but also that you're finding value in our payments tool and accounting features. (We really want to make things easier for when tax season comes around!) Please let us know if there's anything else that we can help out with. Always happy to be a resource for you! Kind regards, Robert B. - Community Manager @ Avail.co RS Ryan S. Landlord Real Estate Used the software for: Less than 6 months ### "Ease of use" January 29, 2022 4.0 I keep saying to my wife, I wish we had started using Avail a while ago. It has been a huge game change, saving us tons of time and trips to the medicine cabinet for Advil to alleviate the headache doing the whole process on your own can bring. Pros Honestly, it's the ease of using the software. Everything is very laid out very clearly. Navigating the software is very simple and my tenants seem to have no problem setting their payments, signing the lease and everything else that comes with renting such as renters insurance and providing documentation. Cons That not all features are available yet, such as uploading your own lease and having tenants signing that. ALTHOUGH, avail is working on that and that is in beta right now. They were kind enough to let me use the beta version and it works extremely well. There was also another issue I had where a tenant accidentally paid twice and I couldn't adjust the payment. I three tenants under the same lease and the one payment from one of those tenants I couldn't move, yet. You are able to move the WHOLE rent amount for those of you wondering, not a partial amount. Once again, Avail has been so great and took care of that issue for me. Review Source JS Jacqueline S. Broker Real Estate Used the software for: 1-2 years ### "Great software for property management " June 27, 2019 4.0 I've been able to easily manage my out of state properties with the help and ease of Avail. The maintenance communication layout has allowed me to better track and manage maintenance requests and their associated costs. Additionally it's offered a great platform for managing an e-signed lease agreement. Pros Avail is perfect for small property management teams with the ease of marketing your rental through their site, reviewing applications and general tenant screening, creating a lease agreement and tenant maintenance requests. All of these features are easy to use and the overall lay out of the site is user friendly and well displayed. Cons The only con I run into with this software is that the automated emails that go out to applicants and tenants do not include an option to cc or bcc the landlord. Review Source Response from Realtor.com August 15, 2019 Hi Jacqueline, Robert here I'm one of our resident Community Managers and I first just wanted to say thank you so much for the thoughtful review. Reviews like yours mean a lot to us; it helps landlords all over the country who are looking for a new rental business solution to find us. As you noted, we are meant for small DIY landlords (and their teams) and we've tried to think through developing and delivering tools that our core userbase would most appreciate. I did just want to clarify that from directly within your account you're able to access those email settings. This allows you to receive those same notifications that your tenants are CC'd on (you can also change this from directly via the payments page as well). Again, I can't begin to thank you enough! In the meantime, if you need anything else please let me know. More than happy to be a resource for you when we can! Kindly, Robert B. Community Manager @ Avail.co JL JEFFRY L. Owner/Manager Real Estate Used the software for: 6-12 months ### "Cedarstone Review" December 6, 2019 4.0 Excellent overall Pros The software is very easy to use once you are familiar with the program. It does a great job of helping us keep track of all of rentals in one convenient place. Cons Not as much with the software but with the lack of tutorials of the software. I think it would be beneficial to have several tutorials on how to enter units into the program. Customer service was great at helping every time we called but would have been nice to have something else to go by. Reason for choosing Avail Price and reviews Review Source Response from Realtor.com December 9, 2019 Hi Jeffry, Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user. Furthermore, I wanted to apologize for the lack of tutorials. We are making a lot of changes to the platform (all exciting updates that members have asked for), but with those changes, we realize that it can take some time to update our tutorials to appropriately reflect all of those new changes (which can definitely cause some confusion and can lead to a not so great experience). Having said that I'd love to hear more about any specific features we could highlight, and most importantly, would love to know what you'd like to see changed so that Avail can become a product you'd recommend to others. Please email me (robert@avail.co), and we can get a follow-up call scheduled. Thank you so much for the honest review and keep in mind that we're here as a resource for you. Kindly, Robert B. Community Manager @ Avail.co AF Amgad F. Owner Management Consulting Used the software for: 2+ years ### "Great enabler" November 5, 2019 5.0 Is was one of the very first adaptors it enabled me to expand my business beyond what I could have without it Pros Designed with small business rental property owners in mind, full cycle management from advertising and listing to deposit rent and submit service requests Cons Lack of mobile app, but the internet application is mobile friendly Review Source Response from Realtor.com November 6, 2019 Thank you so much for the 5-star review, Amgad! We definitely want to make the rental process easier for landlords and tenants. Our co-founders set out with the goal of making this process easier, so to hear that type of feedback in a review like yours really does make it all worth it. As for a mobile app, that is definitely on our product roadmap. In the meantime, our website is optimized for mobile device usage so your tenants can easily access it from their mobile device's web browser. Again, I can't begin to thank you enough for the kind words! If there's anything we can help out with, please feel free to reach out! Best, Robert B. Community Manager @ Avail.co VR Viv R. Landlord Real Estate Used the software for: 2+ years ### "Beware of Avail payment systems " October 4, 2024 2.0 Pros Good for lease management and storing and editing leases. Cons Landlord using Avail for 5+ years now. Poor customer support and lack of support during payment disputes. Avail is great for happy-path conditions, but if anything misfires with payments or credit card disputes, Avail has no support available. Very disappointed to have represented by Avail and no confidence in using Avail payment systems moving forward. Review Source Response from Realtor.com November 14, 2024 Thank you for being a long-term user of Avail and for sharing your experience. We're sorry to hear you had a frustrating experience with our payments approval process. At Avail, we follow strict security guidelines and work with a trusted third-party payment platform to ensure that every transaction on our site is safe and secure. This approach allows us to provide a reliable and protected experience for all. Our team is committed to maintaining a secure environment for all users, with processes in place to safeguard landlords and tenants alike. While we're proud to offer such a secure environment for landlords and tenants, such strict scrutiny can, unfortunately, at times result in more approval actions being required. If you could provide us with your email, we would be glad to look into your case in more detail. We are continuously evaluating this process and always look to make improvements wherever possible, so we truly welcome your feedback. Julia Z. Scientific Editor Writing and Editing Used the software for: 1-2 years ### "Great software for small scale landlords" December 7, 2019 5.0 Overall, I love Avail and don't see any reason to use another software. Pros I use this software to keep track of just two properties, and I like it because it's very affordable for small landlords like me and still provides all of the features I want from a professional property management software. Cons I wish the billing system could be more flexible. For instance, there doesn't seem to be an easy (from-the-dashboard) way to mark an invoice as paid from my end if a tenant gave me a check instead of using the system. Review Source Response from Realtor.com December 9, 2019 Hi Julia! Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user. Furthermore, thank you for leaving such a thorough review of Avail! We are making a lot of changes to the platform (all exciting updates that members have asked for), and a review like yours really helps our team to move the product in the right direction. I've personally made note of the invoice issue, and while you can achieve this from directly on the payments page, I still understand that it could be a little bit more straightforward. If you'd like, please feel free to send this along with any other constructive feedback over to me (robert@avail.co). I'll definitely get this over to my Product team! Thank you so much for the honest review and keep in mind that we're always here as a resource for you! :) Kindly, Robert B. Community Manager @ Avail.co cT christopher T. owner Real Estate Used the software for: 1-2 years ### "Avail Software " February 7, 2023 3.0 Because of the difficulty in generating a simple lease renewal I had renters leave through frustration. Pros Easly tracks and maintains income processing and late fee notifcations with reminders sent to renters in a timely manner Cons Very cumbersome to generate a lease and very very difficult to understand the functioning of the software in general. Review Source Response from Realtor.com March 1, 2023 Hi Christopher! Thanks for taking the time to write your review. We appreciate any feedback from our users. Your feedback on the lease-generation experience is really important to us; please know that I've shared it with our product team. We'd never want renters to leave due to the difficulty of using a feature. If you'd like to share more about your experience, please send us a direct message or get in touch with our customer care team at avail.co/contact. Thanks again for your time, and for being an Avail user! - Brittany M. 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