# Page 2 | Avail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Avail the right Real Estate Property Management solution for you? Explore 276 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181119/Avail/reviews --- Avail 4.6 (276) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 3rd, 2026 # Page 2 - Reviews of Avail ## Showing most helpful reviews Showing 26-50 of 276 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DD Danielle D. Owner Real Estate Used the software for: 2+ years ### "Sanding 5 star" September 26, 2025 5.0 I love the people that work there. They are extremely helpful, kind, and knowledgeable! What I enjoy most about Avail is how it brings everything I need into one platform. The features are practical and save me time from screening tenants to tracking expenses, I feel like I have real control over the details. I also value the security the platform provides. Knowing that sensitive information is protected helps me feel confident using it for important transactions and records. Another reason I like Avail is the way it supports business growth. By simplifying lease management and keeping all the paperwork digital and organized, it gives me space to focus on improving my properties and building stronger relationships with tenants. For me, Avail is more than just a tool it’s a partner in making property management smoother and less stressful. Pros What I like most about Avail is how easy the learning curve is. The platform is set up in a way that’s intuitive, so I don’t feel overwhelmed trying to navigate the tools I need. I also really appreciate the strong focus on security. Knowing that both my information and my tenants’ data are protected gives me peace of mind. Another standout is the value for money. The features included make it feel like I’m getting much more than I’m paying for, especially considering how much it supports tenant management and lease management all in one place. Overall, Avail feels like a tool that doesn’t just simplify property management it also contributes to business growth by freeing up time and making processes more efficient. Additionally, and most importantly, I love that it is free. This is what got me started on here in the first place I’ve added additional properties since originally starting. Cons One challenge I’ve run into with Avail is adding a new tenant to a property before the previous tenant officially moves out. For example, I had someone living in the home until July 1, but on June 15 I found a new tenant ready to move in on July 1. Since the original tenants ended up leaving early, I wasn’t able to just add the new tenant to the existing property profile. Instead, I had to create an entirely new home address in the system, which felt like extra work for something that could be streamlined. It would be really helpful if Avail allowed overlap in lease management, or at least the ability to set up an upcoming lease at the same property without creating a duplicate address. Review Source Response from Realtor.com October 2, 2025 Hi Danielle, Thank you so much for your thoughtful review! We're thrilled to hear how much value you find in our team and the Avail platform. Knowing Avail helps you streamline tasks, from tenant screening to managing leases and records, means a lot. Your note that Avail feels like a true partner, not just a tool, is incredibly meaningful. We're also grateful for your praise of our security, ease of use, and overall value. Giving you peace of mind is exactly what we strive for. You’re right that Avail doesn’t currently allow overlapping leases on the same unit. This helps prevent system conflicts and maintains clean records. However, we do offer a quick workaround. Our team can help adjust the move-out date on the current lease to free up the unit. Just reach out to support next time. Thanks again for your kind words and trust in Avail. We’re grateful to have you in our community! MM Marc M. scientist Telecommunications Used the software for: Less than 6 months ### "This could have been an email; cumbersome portal" September 29, 2025 2.0 We would have happier tenants if we printed them papers to fill and ran our own credit/criminal/eviction reports for them for less (about $7 cheaper using transunion). Software is supposed to make processes easier, and this feels like it's only easier for dealing with multiple properties in bulk, for the landlords. Not end-user-friendly. Not ideal for managing a single property with people who are not great at jumping through multi-stage online processes. Pros Free for managing one property. Pretty transparent about fees. Functionally does what it says. Includes basic credit/background checks on applicants for the same price as other software does. Cons After a thorough review of owner landlord property management software, we picked Avail. The applicant management process is bad, clunky, confusing, and misleading. The "dashboard" tells you nothing about the stage people are in. Did they click the application link and leave immediately, filling nothing? Did they fill it, but not pay for background checks? Are the checks done and paid for, but they now have to log in a second time to authorize sharing the report they paid for? It's also dumb to have them create an account before applying. Leave that to when they are signing. Why can't applicants fill out a form without an account, once, and not have to re-login later to share the credit report they requested? Review Source Response from Realtor.com November 3, 2025 Hi Marc, We’re sorry to hear your experience with Avail didn’t meet your expectations, and we truly appreciate you taking the time to share detailed feedback. Our goal is to make property management simple and transparent for landlords of all sizes, including those managing just one property. We understand that parts of the application and background check process can feel repetitive, and we’ve been working to make those steps more intuitive. Recently, we updated how landlords and tenants are notified about screening report delays, providing clearer next steps. These changes were made directly thanks to user feedback like yours. We’re glad you found value in our transparency and fee structure. If you’re open to it, we’d love to connect directly to better understand your experience and explore ways to improve. Thank you for trying Avail. AE Alyssa E. Landlord Real Estate Used the software for: 2+ years ### "Makes my life so much easier" September 25, 2025 5.0 My overall experience has been fantastic, like I said above I recommend Avail to all my landlord friends Pros Avail makes my landlord side gig so easy!! I live with two housemates, and I use Avail to stay organized and be more professional. The software lets me create and customize leases from templates, which feels much more official than making something up myself. AND it saves the lease in my account with my edits, so that when I want to renew it I can just copy what I had last year. One time I was on vacation without my laptop and realized I forgot to send a lease for renewal, and I was able to just log into Avail on my phone and create the lease and send it. My housemates have told me they like that can set up auto rent payments by connecting their bank accounts, and I like that I don't have to remember to ask them every month for a check or Venmo. Plus, Avail automatically sends them email reminders if an upcoming payment isn't scheduled. The $9 per unit per month is well worth it for me! I recommend Avail to all my friends who own houses and are thinking about leasing out rooms. Cons I can't think of anything I dislike about Avail. The only thing I dislike is the character count minimum on this question Review Source Response from Realtor.com October 2, 2025 Hi Alyssa, Thank you so much for sharing your experience! We’re thrilled to hear that Avail has made managing your rental properties easier and more organized, helping you stay professional while juggling multiple responsibilities. It means a lot that you recommend Avail to fellow landlords—there’s no better compliment. We're glad our customizable leases save you time year after year, and that mobile access let you create and send a lease even while on vacation! It's also great to hear that auto-payments and reminders are simplifying rent collection. Your support of Unlimited Plus at $9/unit/month reinforces our mission to keep powerful, reliable tools accessible to every landlord. We’re committed to continuously improving Avail and supporting all DIY landlords like you! BA Bobby A. CEO Real Estate Used the software for: 2+ years ### "Easy interface and tenant management" September 30, 2025 5.0 Overall the experience has been positive and I've shared Avail with fellow landlords and RE investors. Pros Avail is easy to use and the interface is very user friendly. I enjoy the tenant management and lease management features as well. Cons Every now and then Avail has system glitches but this is rare. Overall I do like to see the Leases to be updated based on Local - State laws regulatory to further protect landlords and RE investors. Review Source Response from Realtor.com October 2, 2025 Hey Bobby, Thank you so much for sharing your experience and for recommending Avail to your fellow landlords and real estate investors! We’re thrilled to hear that you find our interface user-friendly and enjoy the tenant and lease management features. We appreciate your feedback regarding system glitches and your suggestion about keeping leases updated based on local and state regulations. While we do regularly update our lease templates, there are times when some details may be missed. If you ever notice a lease missing important information, please bring it to our attention—our team will review it and make updates to ensure it benefits you and other landlords in that state. Thank you again for your thoughtful review and for being part of the Avail community! BL Brandi L. Property Manager Real Estate Used the software for: 6-12 months ### "User-Friendly and Reliable: My Experience with Avail" September 26, 2025 5.0 I’ve had a great experience using Avail as my property management system. From the very beginning, the platform was easy to learn and navigate, even as a first-time landlord. Setting up my account and adding my tenants was a smooth process, and I really appreciate how simple it is to share important documents and leases directly through the system. One of the biggest advantages for me has been managing maintenance concerns. Avail makes it straightforward for tenants to submit requests and for me to track progress, which keeps communication clear and organized. Everything I need—leases, documents, payments, and maintenance tracking—is in one place, which gives me peace of mind and saves me a lot of time. Overall, Avail has made managing my property much more efficient and stress-free. Pros Very user-friendly and easy to learn, even for beginners. Secure, convenient way to share documents and leases Cons The lack of centralized messaging and data being backed up. If something is accidentally deleted, you can’t get it back. Review Source Response from Realtor.com October 2, 2025 Hi Brandi, Thank you for the excellent review. We’re delighted that Avail has provided a smooth, stress-free start to your landlord journey. It’s incredibly rewarding to hear that the platform was easy to learn and that features like lease sharing, organized maintenance tracking, and managing payments are saving you time. Regarding the missed opportunity of centralized messaging, we have great news: we are actively working on an Avail Messaging feature designed specifically to streamline all applicant, tenant, and internal communication threads directly within the platform. We also take your feedback on the need for better data backup and restore capabilities seriously. The long-term integrity and accessibility of your vital rental records are paramount. We’re committed to continually strengthening our data retention systems to ensure the safety of your information and exploring ways to protect against accidental loss. Thank you again for your candid feedback. We appreciate you! VM Van M. SR VP Sales and Marketing Financial Services Used the software for: 2+ years ### "Best customer service around" September 26, 2025 5.0 Everyone I have worked with throughout the years is friendly and knowledgeable. Having the contract template and the payment processing all on the same platform make it easy for the landlord and the tenant. Pros The customer service is the best of any company in any industry that I have ever worked. The platform is incredibly user friendly. The price is spot on. Cons There is not a single thing about Avail that I consider a con. We have referred several friends to use it as well. Review Source Response from Realtor.com October 2, 2025 Hey Van, Thank you so much for this incredible review and for sharing your long-term success with Avail! We’re thrilled to know that our team’s friendliness and expertise continue to make a difference, and that our all-in-one platform helps keep rental management simple and stress-free. Hearing that you value the lease templates, payment processing, and ease of use truly reinforces the work we do every day. Your recognition of our customer service is especially meaningful. Our team strives to go above and beyond, so hearing you describe it as the best you’ve experienced in any industry is the highest praise we could hope for. We’re also deeply grateful for your referrals. Nothing speaks louder than recommending us to friends, and if you’re not already, be sure to take advantage of our referral program as a thank you for spreading the word. Thank you again for being such a dedicated part of the Avail community. We look forward to supporting your growth for many more years! KC Kashif C. Founder Real Estate Used the software for: 2+ years ### "Simple, easy to use platform" October 14, 2025 5.0 Overall the Avail experience is very positive and I plan on continuing to use the platform due to the features and easy of use. As long as the pricing does not get more expensive. Pros Avail is easy to use both for landlord and the tenant. I like the alerts that help with communication around upcoming bills due from tenants. Cons At times, there have been some payment setup issues with the tenants and at least one tenant complained about how the payment was not set up correctly with their bank Alternatives considered [Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/) Reason for choosing Avail recommendation from another landlord that I trust Review Source Response from Realtor.com November 3, 2025 Hi Kashif, Thank you so much for your thoughtful review and for being a long-time Avail user! We’re so glad to hear the platform has been easy to use and that our alerts have helped simplify communication between you and your tenants. We also appreciate your feedback about the payment setup issues. We know how important it is for tenants to have a reliable payment experience, and our goal is always to make that process as simple and stress-free as possible. Your continued trust means a lot to us, and we’re committed to keeping Avail a valuable and affordable tool for independent landlords like you. Thanks again for being part of the Avail community! YL Yu L. Owner Real Estate Used the software for: 2+ years ### "avail is great" September 28, 2025 5.0 I really enjoy using the platform. It makes it really easy to send payments to tenants and collect it. Great overall. Pros Easy to use, good interface, easy for payments, easy to send to tenants Auto bill and auto late charge Marketing Cons takes a while to receive money Can’t just upgrade one account, must upgrade all accounts not integrated with zillow Review Source Response from Realtor.com October 2, 2025 Hey Yu, Thank you for letting us know how Avail has worked for you! We’re excited to hear that Avail has made sending and collecting payments easy, and that you enjoy using the platform overall. It's fantastic to know that features like auto-billing, auto late charges, and marketing tools have helped simplify and automate your property management workflow. We also appreciate your feedback regarding transfer times, account upgrades, and Zillow integration. While some transfers may take a little longer due to banking processes, we are constantly looking for ways to improve the speed and convenience of payments. Regarding upgrades, we understand the desire for more flexible upgrading options, and your feedback has been shared with our development team for consideration as we continue refining the platform. Thank you for being such an important part of the Avail community, we’re excited to keep helping you manage your properties with ease. MK Manideep K. Self property management Real Estate Used the software for: 1-2 years ### "How Avail Helped Me as a Landlord" September 26, 2025 5.0 Pros Avail is a convenient tool for independent landlords. It makes creating a listing simple and pushes it out to multiple rental sites at once, which saves a lot of effort. Applications and tenant screening are all handled within the platform, so credit and background checks come through cleanly, and everything stays in one place. Features like e-signatures for leases and online rent collection add to the ease of managing the process without juggling paperwork. Cons Certain usual features such as adding custom questions require paid add-ons. It would be helpful to have such features in free plan. Review Source Response from Realtor.com October 2, 2025 Hi Manideep, Thank you so much for sharing your experience with Avail! We’re thrilled to hear that our platform has made listing properties, screening tenants, and managing leases easier and more convenient for you. It’s especially rewarding to know that features like e-signatures and online rent collection help streamline your workflow and keep everything organized in one place. We also appreciate your feedback regarding custom questions. While some customizable features are part of our Unlimited Plus plan, we understand the value of having flexibility even on the free plan. Your input is important, and we’ll share it with our team as we continue to explore ways to make Avail even more helpful for independent landlords like you. Thank you again for being part of the Avail community and for sharing your thoughtful feedback! PM Peter M. manager Real Estate Used the software for: 1-2 years ### "Avail.co should be named Avoid.co" March 6, 2026 2.0 Disappointing. Claiming that my listing would be syndicated to 21 websites, one of which is exclusively for California (my vacancy is not in California) another exclusively for high rises (my vacancy is not in a high rise), another two for sales only (my vacancy is not for sale), then it does not appear in others although it should. Emails receive no reply, and talking to someone is not an option. Pros My vacancy's listing appeared on some of the websites to which Avail.co claimed it would be posted.. Switched from [Innago](https://www.capterra.com/p/166893/Innago/) They had a glitch, but I am going back now. Review Source CM Charles M. Managing Partner Hospitality Used the software for: 6-12 months ### "A no-brainer for 1 to 10 unit property managers, probably great for bigger owners too" September 26, 2025 5.0 It's a no brainer since it's free and it works really well. My tenants like it and I like it. What's more to love Pros Super easy to use right out of the box. Easy to learn. Really great value since it's free! It's let me really manage my tenants and my one lease so far really easily. Easy to use features feel secure and lets me grow my business. Referred to a family member and he was able to get it rented in a couple of weeks after trying manually by themselves for months. This is a no-brainer Cons No cons that I can share. Just great. Even referring was a simple process. I wouldn't think twice about this if I had to do it all over again Review Source Response from Realtor.com October 2, 2025 Hi Charles, What an amazing review, thank you for making our day! We’re thrilled to hear that Avail has been a “no-brainer” solution for managing your properties and that both you and your tenants find it easy and reliable to use. It’s also wonderful to know the platform simplified your leasing and even helped your family member rent their property quickly. We’re glad you feel secure using the features and see value in how Avail supports your business growth. Feedback like this motivates us to keep building tools that are intuitive, affordable, and impactful for landlords of all sizes. Thank you again for your trust, referrals, and kind words. We’re grateful to be part of your rental journey! SMY Sai Mahitha Y. CEO Real Estate Used the software for: 6-12 months ### "Avail - Strong player in property management software" October 15, 2025 5.0 Pros I use Avail for my property management company. Avail is a helpful platform for small landlords who want to streamline their process. Setting up a listing is straightforward, and the software shares it across multiple rental websites, which cuts down on manual work. The application and tenant screening features are built in, so background and credit reports are easy to access and stay organized in one dashboard. Tools like digital lease signing and online rent payments also make managing rentals much more convenient without the hassle of paperwork. Cons Since most lease signings and tenant interactions happen on weekends, it would be really helpful if Avail offered phone support during weekends as well. Right now, support is limited to weekdays, which can be inconvenient when you need quick help. Review Source NV Nahwal V. Owner Real Estate Used the software for: Less than 6 months ### "Simplicity at its Finest" September 30, 2025 5.0 I will continue to use it as a landlord and my tenant's enjoy it as well. The customer service is exceptional. Pros Simple and Easy to use, Customer service representatives are always very polite, knowledgeable and informative. I like that they send email after the phone call with details of the phone call. Cons No applications available for smart phones. There is only a desktop version that you can view on your smart phone. Switched from [Hemlane](https://www.capterra.com/p/147198/Hemlane/) difficult platform and not user friendly Review Source Response from Realtor.com October 2, 2025 Hi Nahwal, Thank you for sharing your thoughts and experience with Avail. We’re delighted to hear that Avail has made property management simple and easy for you and your tenants. We truly appreciate your kind words about our Customer Service team. We are proud that they consistently provide polite, knowledgeable, and informative support. We are also glad the follow-up emails after calls are helpful. It is important to us that every interaction leaves you with clear guidance and solutions. Regarding a mobile app, we understand how valuable it would be for quick access to messages, applications, and payments on the go. While Avail is fully accessible through any smartphone browser, a mobile app is one of the most requested features. Your input has been shared with our development team as they work to improve accessibility and the overall experience. We are honored to have you in the Avail community and look forward to supporting your continued success. MH Michael H. Owner Real Estate Used the software for: 2+ years ### "Useful but Expensive" January 14, 2026 4.0 Pros I like that Avail makes managing rental properties simple. Listing units, screening tenants, collecting rent, and tracking expenses all in one place saves a lot of time and keeps everything organized. Cons The main downside is the cost. It can get expensive if you are managing multiple properties because there is a fee for each unit managed, and if you don't cover the fee then the tenant will have to. Review Source NS Nakita S. Manager Real Estate Used the software for: 6-12 months ### "Avail is very helpful to my business" September 28, 2025 5.0 My experience with Avail has been incredible thus far. I look forward to a long business relationship with Avail to help me manage my properties. Pros Tenant management and landlord management has be very helpful for me. It’s very simple and easy going to manage. Cons N/A I don’t really have none to say as far as cons go. I have not had a bad experience with them at all. They are very straight forward and easy to manage. Review Source Response from Realtor.com October 2, 2025 Hey Nakita, Thank you for sharing your experience! We’re thrilled to hear that Avail has been so helpful in managing your properties and that the platform has made tenant and landlord management simple and straightforward for you. It’s especially rewarding to hear that you haven’t encountered any issues and that your experience with Avail has been positive throughout. Our team works hard to create a platform that is easy to use, reliable, and supportive for landlords like you, so your feedback is a wonderful validation of that success. Your trust means so much to us, and we look forward to continuing to help you manage your properties successfully. Thanks for using Avail! CM Chelsea M. Landlord Real Estate Used the software for: 1-2 years ### "Overall a good choice" November 9, 2024 4.0 I used Avail for over a year and was happy with the product but decided to look elsewhere after they raised their monthly price Pros I loved how you could customize your lease by state. It was easy to collect rent payments and lease signatures Cons I really wish there was an app and more customer support. With the price increase and lack of app I ended up looking for a new program Review Source Response from Realtor.com November 14, 2024 Thank you for sharing your experience with Avail, and we’re sorry to see you go. We appreciate the time you spent with us and are glad to hear you enjoyed using our platform. While we don’t currently have a standalone app, our fully mobile-optimized website is designed to provide easy access on any device. Our recent price adjustments support ongoing investments in tools and improvements to help landlords like you lease properties more quickly and easily. If you’re open to it, we’d love to connect and learn more about the platform you’re using now and your feedback on where our pricing adjustments became prohibitive. Your insights are invaluable in helping us shape the future of Avail. Please feel free to reach out anytime at support@avail.co and let them know that Kelsey sent you. Wishing you all the best with your rental! ZH Zach H. Landlord Real Estate Used the software for: 1-2 years ### "Avail is Completely Meh, Better Going Elsewhere" August 8, 2024 1.0 Pretty miserable. Their website is decent, but often times not intuitive at all, which makes it confusing. As said above, customer service is laughably bad and the reason I'm switching. And not having an app in this day and age is totally baffling. Cannot figure out where they are adding any value every time they hike their prices Pros I like that payments can be made with no fees if you go for the premium option Cons The price has been steadily increasing, but they lack even a basic app. Their customer support is horrible; they always are unavailable in the morning for "team meetings" and then in the afternoon you always get "all representatives are busy at this time" with no option to leave a message. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Reason for choosing Avail At the time, we didn't have the required 50 properties Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) QuickBooks was very difficult to set up automatic payments and the tenant basically had no control over their accounts Review Source Response from Realtor.com November 14, 2024 Thank you for sharing your feedback. We’re glad to hear you found the no-fee payment option in our premium plan useful. Our recent price adjustments reflect the investments we’re making to continuously improve Avail and provide more tools that make property management easier. These investments have allowed us to roll out new features, such as the ability to list your property on Nextdoor, direct applications through listing syndication sites, and automated tour scheduling—all aimed at helping you manage your property with greater efficiency. We have also recently hired more care agents to better serve and improve the Avail experience for users like you. Also, we want to make sure to note that while we don’t currently have a standalone app, our fully mobile-optimized website is designed to provide easy access on any device. Once again, thank you for your insights, as we are always working to enhance the Avail experience. Please do not hesitate to contact us to share more. VR Viv R. Landlord Real Estate Used the software for: 2+ years ### "Beware of Avail payment systems " October 4, 2024 2.0 Pros Good for lease management and storing and editing leases. Cons Landlord using Avail for 5+ years now. Poor customer support and lack of support during payment disputes. Avail is great for happy-path conditions, but if anything misfires with payments or credit card disputes, Avail has no support available. Very disappointed to have represented by Avail and no confidence in using Avail payment systems moving forward. Review Source Response from Realtor.com November 14, 2024 Thank you for being a long-term user of Avail and for sharing your experience. We're sorry to hear you had a frustrating experience with our payments approval process. At Avail, we follow strict security guidelines and work with a trusted third-party payment platform to ensure that every transaction on our site is safe and secure. This approach allows us to provide a reliable and protected experience for all. Our team is committed to maintaining a secure environment for all users, with processes in place to safeguard landlords and tenants alike. While we're proud to offer such a secure environment for landlords and tenants, such strict scrutiny can, unfortunately, at times result in more approval actions being required. If you could provide us with your email, we would be glad to look into your case in more detail. We are continuously evaluating this process and always look to make improvements wherever possible, so we truly welcome your feedback. RF Ruben F. Renter Real Estate Used the software for: 6-12 months ### "This product is a dumpster fire" April 29, 2023 1.0 My experience has been nothing but negative. I don't understand how someone ever thought to ship this product in this state. No I am not going to set up automatic payments. Why would I trust Avail's security back end when their front end app is designed so poorly? Why do I need a third party to leech off of such a simple process when they can't even do it right? The only thing that would save Avail would be to allow payments to process from my account to the landlord's account the same day they are submitted, including weekends and holidays. Pros There are no good features. Avail has literally taken something as brain dead as paying rent and added a bunch of barriers to be able to be able to do it efficiently. Their competitors for online payments are PayPal and Venmo or literally a bank transfer. Alternatively if I wanted the inconvenience of blackout payment dates I could use a check. Cons For software that is supposed to make payments easy, this does the complete opposite. Rental payments are to be paid on the first. In the classic days of literally just giving your landlord a check this was simple. I write a check, I give it to my landlord, they cash it. We even have new technological improvements such as using PayPal or Venmo to do this all online. Avail has managed to take this simplicity and convolute it to a point where I do not know when my payments will be received by my landlord. Take for example today 4/29/23. I log into the portal, go to pay my rent and lo and behold for some reason the option to pay my rent on 5/1/23 is not available. The first is not a bank holiday. The first is not a weekend. The first is a regular Monday that if I had used any other payment method my rent would be on time and in my landlord's hands day of. If I had used PayPal or Venmo, my landlord would have received cash in their account today, before my rent was due. This is not the first time where this issue has occurred. The dates to submit payment seem to shift without reason. Do I submit a payment request two days before or three? Weekends don't count? They don't work holidays? Why is Monday a blackout date? Review Source Response from Realtor.com March 22, 2024 I am so sorry to hear about your experience with Avail. We only want to provide the best experience and it sounds like we may have let you down in this instance. We truly appreciate you for taking the time to share your feedback and please let me know if there’s anything we can do to make it right. We’re working to make Avail the best in the industry, so would truly welcome your feedback on where we can improve. Please don’t hesitate to share any additional product feedback or insights on how we can improve and I will share directly with my team for future Avail enhancements. Again, my sincerest apologies; please let me know if there’s anything I can do to help make things better. PR Paul R. Owner/Manager Real Estate Used the software for: 1-2 years ### "Excellent apartment management system for sole proprietors" November 5, 2021 5.0 Avail has an increasingly good customer service team for us as owners/managers and for tenants alike. We regularly offer suggestions to Avail for improvement and believe they take our suggestions into consideration. Pros The cost is affordable. We can use and adapt Avail's model lease to create excellent, personalized leases and rules and regulations. Most importantly, Avail provides lease language specific to our state. We were able to set up the structure for managing our 20 apartments in a reasonable amount of time. When we ran into a glitch, we simply called Avail and they walked us through. We use Avail for advertising apartments, leases, and for receiving and tracking security deposits and rental payments. Cons It would be very helpful if Avail offered an accounting process that easily integrated with QuickBooks. It isn't easy to download and provide easily understandable payment records each month. Thus we create our own spreadsheet that we provide to our accountant. We have recommended that Avail offer a limited access option for our accountant to view payments for security deposits and rent, and hope this happens soon. Reason for choosing Avail Affordability. General ease of use. Best range of options for the cost. We also liked that the company is located in Chicago (our time zone). Review Source VR Verified Reviewer President Internet Used the software for: Less than 6 months ### "Too many basic tech 101 errors not caught and explained to users. just generic error messages." July 26, 2021 1.0 See Cons. Stress imposed and the need to share extremely sensitive documents by email to get around the system and multiple phone calls for each application and to each party is an extremely poor experience, Lost opportunities, and put our personal information at risk, all with zero outcome and benefit. Pros ez to launch. that is it. wish I could say more the review requires more letters so am just typing more. Cons 1) poor attention to catching user errors and explaining the problem to fix so user can proceed. 2) lack of awareness of use cases that real life users experience. Seems you cant live at same address 2x in past, cant own an address other than your current address. cant have prior rent be 0 (at least give a warning for that, (ie if you owned it).. and anyone without a credit rating will get stuck with a mysterious error and no explanation (which mean no foreign people can apply, which is some regions is an illegal restriction to impose.. but this software is by lack of function imposing it) 3) API (Application connection) hand of from Avail to Transunion is horrible.. sometimes TU get some info, no info, all info.. whatever the case.. the user gets no feedback.. Software that guarantees phones 4+ phone calls to 3 different parties Landloard, Software, Credit Check Company... is NOT a software Solution,, it is a Problem. 4) UI/UX lacking basic feedback.. can I save. can I come back. how do I go forward, did that work... Im stuck, now what... Review Source TW Tyler W. Manager Marketing and Advertising Used the software for: Less than 6 months ### "Good features so far" December 6, 2019 4.0 Support has been terrific. Definitely contributes to my impression that Avail is well on its way to having the “Cadillac” identity in landlord management solutions. Nice work with your payment and Leasing setup. Also nice work with much of the marketing tools. Add premium adds (pay for top of list advertising) and syndication to the rest of the online rental sites and you’ll go from a convenient but moderately effective marketing solution to a slam dunk! Or, partner With RentLinx. Pros Avail has thoughtfully designed. The features it has work well and they have a more solid foundation in there product than any of the other offerings I explored. Avail has a great product in what feels like a budding market. Cons I’m looking forward to Avail tackling some new problems (feature requests): - user selectable widgets on the dashboard, new info options here (time sensitive actions pending in tenant on boarding, maintenance requests, financial performance KPIs, etc) - Kanban style board of maintenance requests - scheduling automation or better yet, partnership with other providers (ShowMojo) - marketing: listing distribution (partnership with RentLinx.com) - Application fees for Smart Move are prices higher than all competitors in your market. My biggest interest is in Avail continuing what you’ve done well: implement features that eliminate or minimize the things that cost me the most time in managing my properties. My biggest suggestion is to assess whether there are niche service providers that do a better job of tenant lifecycle management than you currently do. I’d so, partner with them or match/exceed what they are doing by developing that out in your system. - enable me to block CC payments or include language in the user agreement taking full liability for disputed payments. - listing syndication details seem to loose a lot in translation. Reason for choosing Avail See above. Review Source Response from Realtor.com December 9, 2019 Hi Tyler! This is a very very thorough review and we definitely appreciate you taking the time to really break down the areas of improvement. For our team here at Avail, feedback like this is truly invaluable. For many landlords out there who have a lot of questions and might be hesitating to join Avail, feedback like yours makes it clear why they should. And for those areas where we could certainly improve our product/process, this is absolutely the type of feedback that will help inform our product roadmap moving forward. In terms of potential partnership opportunities, I would recommend reaching out to my colleague Dave (dave@avail.co). In the meantime, if there's anything else I can do to help out, please feel free to let me know -- my email is robert@avail.co. Thank you so much again for the thorough review and for being a valued Avail member. I will definitely be sure to relay this to my product team. Kindly, Robert B. Community Manager @ Avail.co KP Kisha P. Property Manager Real Estate Used the software for: Less than 6 months ### "Best Customer Support" June 25, 2022 5.0 There was an issue that a potential tenant when completing his application. He notified me and I called the support number. The person I spoke with went into the system to see what the problem may have been. He told me he would work on it and get back with me. He also said he would contact the potential tenant, which he did. A few hours later I received an email stating they figured out the problem and spoke with the potential tenant. The support person sending the email was different from the person I spoke with. She also let me know if I needed anything else to let her know and that she would be there through the weekend. Everything was fixed. I received the application with all of the reports. That’s as far as I’ve gotten at the moment. I was just amazed at the immediate response and the communication through email throughout getting the problem handled. Pros I am a new landlord with 2 properties. I was looking for software that would provide the background and credit check along with an eviction report. Being able to select a lease and add in my clauses for a specific state is a plus. It is also important for my tenants to be able to pay online and through ACH. I also wanted my tenants to be able to submit maintenance requests through the software. Cons I just started using it. So far it was fairly easy to set everything up and get the property listed. Alternatives considered [RentRedi](https://www.capterra.com/p/199707/RentRedi/)[Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/)[TenantCloud](https://www.capterra.com/p/133029/TenantCloud/) Reason for choosing Avail I decided to go with Avail because of the price and it takes the least number of days for an ACH deposit to post to your account (1-3 days). Plus the tenant doesn’t occur a fee using ACH as a method of paying the rent. Review Source Response from Realtor.com August 1, 2022 Hi Kisha, thank you so much for the review! We genuinely appreciate your feedback and are happy that Avail has been able to help with your rental screening needs. We've put a lot of time into developing a fully comprehensive application and are glad that it has helped with your 2 properties so far! Thank you so much again and please let me know if there's anything else we can assist with. Kind regards, Robert B. - Community Manager @ Avail.co SW Sherri W. Realtor-Property Manager Real Estate Used the software for: Less than 6 months ### "Best Property Management" July 15, 2022 5.0 Pros Everything I needed for a property management software to start managing tenants with applications, background checks, upload own leases, deposits, email communications for the property manager to the tenants, maintenance request portal and more, but the best service I've enjoyed has been their awesome customer service team that has been so knowledgeable, patience and very helpful with all my questions. They took so much stress and concerns I had off my mind about using this software. I would highly recommend AVAIL to any other agent or company that's looking for an effective and simple program to use within their property management division. Cons Nothing serious. Just a couple of times I experienced a lag in information updating on the screen, but it could have been me (user error). Alternatives considered [RentRedi](https://www.capterra.com/p/199707/RentRedi/) Reason for choosing Avail I love how simple the platform was and I notice AVAIL has an excellent video resource library to show me how to do something or how to process my next steps in the setup of a new tenant. Review Source Response from Realtor.com July 29, 2022 Hi Sherri, thank you so much for the kind review! We are so happy to hear you had a great experience with the product, and want to be sure to take into account the areas of feedback where we can also improve. In terms of your point about the lag in screen load time, sometimes this can be a connectivity issue. That said, if there's anything I can help out with please feel free to reach out by sending an email to robert@avail.co and I'll do my best to relay that feedback directly to my product team. We are always evaluating the different ways we can continue to provide value to all of our users. More than happy to assist! Kind regards, Robert B. - Community Manager @ Avail.co CA Christopher A. President Investment Management Used the software for: Less than 6 months ### "Great software for starting out" December 6, 2019 5.0 As a family investing in multi-family properties we're wanting to manage them ourselves but we're also starting from scratch. Avail is a great option for listing, leasing and rent collection, which is a HUGE help. It's not perfect but for the price I think it's the best option right now. I'd recommend for anyone with small portfolios or just starting out. Pros The software is great about streamlining processes. It takes something like listing the property, which could take hours to post to individual sites like Zillow, Apartments.com etc, and lets you post in a matter or minutes. Cons The software can sometimes feel like a hammer when you need a scalpel. When you post your listings the software will scrub out anything that looks like contact information. I assume this is because they want all the communication captive in the system. This is in theory but it forces us to use clunky lines of communication while simultaneously trying to make a first impression with prospective tenants. There are enough examples of how that manifests itself that my newest tenant just moved in and isn't exactly thrilled when I tell her we have use Avail for certain operations. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Property Manager Cloud](https://www.capterra.com/p/129422/Property-Manager-Cloud/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)[SimplifyEm](https://www.capterra.com/p/88454/SimplifyEm-Property-Management/) Review Source Response from Realtor.com December 11, 2019 Hi Christopher, Robert here I'm a Community Manager with Avail. On behalf of the team, I just wanted to say thank you so much for the thoughtful feedback! We really do appreciate hearing from valued product users like yourself. Furthermore, I did want to also sincerely apologize for any issues that you might be running into in terms of the platform not being as fluid as you'd have hoped/being clunky. We always strive to provide users with the as excellent of an experience as possible, and it sounds like this was not the case in your instance. We're making a lot of exciting changes, but in order to keep us humble and make sure we're moving the product in the right direction, I'd love to learn a little bit more about what you think we could improve. My email is robert@avail.co. Please feel free to email me at your earliest convenience. All feedback is greatly appreciated and goes a long way! Thank you so much again. Kindly, Robert B. Community Manager @ Avail.co Talk to a Capterra advisor for free and get results within 15 minutes.