--- title: "SyAM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SyAM Software - reviews, pricing plans, popular comparisons to other IT Management products and more." source_url: "https://www.capterra.com/p/181134/Power-Auditor/" page_type: "product" language: "en" --- # SyAM Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SyAM Software ## What is SyAM Software? SyAM Software provides organizations a simple way to manage their IT Assets. From the integrated help desk for service tracking to the unified device management of Windows, Linux, macOS, iOS, and ChromeOS platforms for keeping data current from intelligent assets. ## What is SyAM Software used for? [IT Asset Management](https://www.capterra.com/it-asset-management-software/)[IT Management](https://www.capterra.com/it-management-software/) Top alternative Featured Overall rating Based on 24 user reviews Reviews sentiment Positive 92% Neutral 4% Negative 4% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SyAM Software?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.syamsoftware.com&name=SyAM Software) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SyAM Software 4.5 (24) VS. [4.6 (1,832)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting Price Contact vendor Starting Price $104 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (24) Ease Of Use 4.5 (1,831) Value For Money 4.7 (23) Value For Money 4.5 (1,678) Customer Service 5.0 (23) Customer Service 4.5 (1,673) ## SyAM Software alternatives [4.9 (238)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars Highest Rated [4.9 (4,862)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Starting price $1.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.6 (792)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/181134/Power-Auditor/alternatives/) ## FAQs about SyAM Software Overview ### Which roles and teams benefit most from SyAM Software? SyAM Software is most used by IT administrators, network teams, and technology directors who manage device fleets, monitor system health, and automate maintenance across organizations. School technology staff and instructional support teams use it to keep classroom systems reliable, while executives rely on centralized visibility for planning, oversight, and operational efficiency. Answer based on 24 reviews Overview ### What company size and specific industries is SyAM Software built for? SyAM Software is designed for medium to large businesses, as well as K-12 education and higher education organizations. It is built for companies and institutions that need software suited to business operations and educational environments across school systems and colleges. Features and Usability ### What are the key features of SyAM Software? SyAM Software offers dashboard-based oversight, IT asset management, patch management, and ticket management as core features. It also includes asset tracking, audit management, compliance tracking, configuration management, contract and license management, cost tracking, inventory management, maintenance management, and reporting and analytics for IT operations. Getting Started and Support ### What training and onboarding options does SyAM Software offer? SyAM Software provides live online sessions and documentation for training and onboarding. Live online sessions support guided setup and instruction with a trainer, while documentation offers written reference material that users can review during setup and later when checking product steps or features. Answer based on 3 reviews Getting Started and Support ### What customer support options does SyAM Software offer? SyAM Software provides chat support. User feedback on support is mixed: some describe staff as helpful and responsive when resolving issues, while others report slow response times or setup difficulty. Overall, support is often seen as knowledgeable, though experiences can vary when problems need follow-up. Answer based on 8 reviews ## Features AI summary Based on 5,511 IT Management reviews Capterra data shows that buyers of IT Management software rank the following features as their top priorities: - **Patch Management** (**56%** of reviewers rated this feature as critical) - **Real-Time Monitoring** (**47%**) - **Access Controls/Permissions** (**39%**) SyAM Software includes **Patch Management**. However, it does not offer **Real-Time Monitoring** or **Access Controls/Permissions**. Its **Patch Management** capabilities help IT teams keep systems current, reduce security risks tied to outdated software, and maintain more consistent device performance, helping businesses manage updates more efficiently across their environments. Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Compliance Tracking Track and report regulatory data to either internal management or external stakeholders Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Contract/License Management Track, store, and access client contracts or licenses Cost Tracking Process to track, record, and analyze expenses that occurred over the entire duration of a given project SyAM Software 14 features ### All Features - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Inventory Management: Track and manage inventory levels to maintain proper supply - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Patch Management: Install software updates and bug fixes remotely - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Support Ticket Management: Allow customers/users to submit support queries and service requests - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues --- Get Advice We can help you find the software with the features you need. Features 4.5 (24) 4.5 Based on 24 reviews ## Pricing Value for money 4.7 (23) ### Starting price Free trial available Value for money 4.7 (23) 4.7 Based on 23 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (23) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (23) 5.0 Based on 23 reviews ## User reviews Overall rating 4.5 Based on 24 reviews Filter by rating 5(15) 4(7) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent GH George H. Lead Technician Education Management ### "Great Multi-Role Software with great support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 8, 2019 With SyAm we have a much needed platform for energy management, resource management and mobile device management. Pros I love the ability and support to be able to customize it to our needs. I like the real-time updates, the reporting structure, and the ability to customize templates including the automatic e-mail responses. Cons While the end user sees a very simple interface, the mid-level needs a bit of training to interact with the system. The KB is a bit clunky. Alternatives considered [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Reasons for choosing SyAM Software Overall capabilities of the platform. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 11, 2019 George Thank you for your review, I'll send your feedback on the KB and make sure that's improved over the next few months. NIck TK Tim K. Director of Systems Technology Education Management ### "Multiple Implementations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 22, 2019 I've worked with some other, similar products before, and this is by far the most capable. Additionally, the company is U.S. based and support is almost always available the same day with quick resolutions. Pros It does exactly what you need it to in terms of Asset Management, Remote Support, and software deployment Cons So far I haven't had anything bad that hasn't been able to be resolved Switched from [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Spiceworks was pretty, but slow and that was a huge detriment to the environment. Alternatives considered [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) [Track-It!](https://www.capterra.com/p/67028/Track-It/) Reasons for choosing SyAM Software Past experience with all three products. Syam was the most hand-on company and personally cared about my implementation. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 2, 2019 Tim, Thank you for your review. Glad to hear the features are covering all of your asset management requirements. Will be in touch later in the month to see how the Help desk roll out is going. Nick SK Suthakar K. Lead IT Engineer Financial Services ### "RDP and ticketing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2019 Nice to use and less price Pros Easy to automate to discover and install agent automatically, and we can take quick RDP session. Cons Report we need little more data. For example, In that software summary report we can find out asset number. Reasons for choosing SyAM Software Cheap and best Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 25, 2019 Suthakar Thank you for your review. Nick SJ Sharon J. network Analyst Education Management ### "Syam Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2019 Customer support is outstanding! Representative always responds immediately to any request for help. Their level of assistance and training far exceeds any other software vendor by far! Having so many software components integrated into a singular software package has improved productivity, efficiency and overall software costs. Pros We use this software for our Asset Management, Ticketing System , MDM, Power Management, alerts on server/computer health, storage issues, reporting on what software is installed on our computers and remote access to our clients. We also have the ability to push 3rd party software to our computers . The Asset Management has helped us with our Inventory, assigning devices to staff and students and has been beneficial to us in collection of chromebooks at the end of the year. The import and export functions have been of great value to us. The ticketing system has allowed us to work more efficiently. Our users are able to create tickets easily by going to our helpdesk portal or by launching the desktop icon from their system tray. By customizing the ticket system, we are able to get as much information from our users immediately for us to assess and address the problem as quickly as possible and in some cases tickets are automatically assigned to a technician. We are also able to take advantage of the remote desktop feature directly to assist our users if a visit is not necessary. The MDM has been the best solution for our District. We have purchased and trialed many different products and have found Syam the best for managing our iPads, Apps and Apple TV's . We just got Google Integration into the MDM. We are still exploring this, but have found it to be very helpful already. Our technicians are just starting to use this feature but their feedback has been positive. Cons I really have no Cons. If there is something we think would be useful to us, it is usually addressed in an upcoming update. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 21, 2019 Sharon, Thank you for your detailed review. I'm glad the hear the features incorporated into the software are greatly assisting your school district. Its been great working with you and getting feedback. Nick TR terry R. mis manager Education Management ### "MIS Manage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2019 Pros Ticketing, asset management, interface with GAC, remote control Cons I find the report function a little cumbersome Reasons for choosing SyAM Software cost, support, it was developed to be used by an IT department Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 21, 2019 Terry, Thank you for your review, I agree with your comment on reporting and we are working on improving this feature. Nick MR Matthew R. IT Tech Higher Education ### "Software for everything" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2019 It is the best product for schools if they want to figure out what they have in place in all their buildings. The support and customer experience is fantastic. It is a company that is always hands-on with their customers. If there are problems with the software I always get support within the hour or at least one business day. Pros I like how it can do almost anything we can think of. It helps us not have to use so much manpower for projects and implementation. It is easy to navigate and use for anyone. Cons only thing is sometimes it can be buggy. The support staff has been great with resolving issues but it does happen. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 16, 2019 Matt Thanks for your kind words. Its been great working with you as your roll out more of our features. Unfortunately, no software product is perfect, and we try our best to qualify all types of environments on the new features. I appreciate your communication and access to resolve any issues quickly and with minimal disruption. Nick SO Steven O. Director of Technology, Learning, and Innovation Education Management ### "SyAM Software Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 15, 2019 Workflows are better than ever. We have a great handle on our assets. Overall a great product for the money. Pros The product is a one-stop shop for all our asset management and ticketing needs. We also have some specific circumstances in our district and the developers of the product have been excellent at providing customized solutions in a timely fashion. For example, we were looking to at an insurance module for our student Chromebook program and that functionality is now built into the system. Customer support is absolutely top notch. New features that we haven't asked for but are quite helpful are constantly being added to the platform. For example, we have a full mobile device management system which is also being heavily used by my techs. Cons Early on in our adoption of the product, the software could be buggy at times. Instances such as this are quite rare. Other than that, I have not complaints about the software at all. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 16, 2019 Steve Thank you for your review. It's been great working with you on the Ticketing and Chromebook Insurance and are grateful to have feedback from your team to make the product even better. I'm glad the MDM roll out has been helpful in managing your mobile assets. Nick SK Stephen K. Systems analyst Information Technology and Services ### "Goes above and beyond. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2019 We were looking for a product to easily push out software. Syam had the way to do and fairly simple. The other features were an added bonus and saved us money. We also switched to their helpdesk solution as well Pros Not only does it do power management, it also does inventory, helpdesk ticketing, pushes out software and patches, integrates into your network and chrome or Apple devices. Also you to manage your mobile devices. All around great product that ties multiple features into one product. Cons Lots of emails for the ticketing system but with email rules it can be managed or there is the option to turn off alerts. Alternatives considered [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Reasons for choosing SyAM Software All in one product unlike everything separate and easy to use. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 16, 2019 Stephen Thank you for your positive review. Its great to hear that our features are benefiting your school district with managing your assets. We've enjoyed working with you rolling out SyAM over the last few years. I agree the emails from ticketing can be overwhelming and we've got changes in the pipeline to enable more control around alerting. Nick RP Roberta P. CIO Education Management ### "Automating processes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2019 Distributing software is easy once you understand their process. They work with you from the beginning through all processes. They still keep in touch and ask if there is anything they can do to help. Their help desk is a little difficult to set up but after that it is easy and informative. Pros The software allows you to automate many processes. The team works with you to customize what they already have in production and then works with you on any add-ons you would like. Their assistance in setting up the software and working with you every step of the way to make sure you are successful. Cons there isn’t much to say here, they are helpful and stay in touch. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 24, 2019 Roberta It's been a pleasure working with you over the last few years and look forward to the new roll out this summer. Nick BS Bhavin S. Sales Manager Information Technology and Services ### "Best IT System solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2019 Excellent Pros Asset Management solution Help Desk Management Cons Did not find any issue in the solution as such Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 15, 2019 Bhavin, Thank you for your kind words Nick [View all Reviews](https://www.capterra.com/p/181134/Power-Auditor/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.