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Pros
Overall, Signature proved to be a reliable and innovative partner, and we are extremely satisfied with the results.
Signature Organization has been an amazing team, and the support we've received from them has been outstanding. They're all invested in our success.
I am delighted to express my utmost satisfaction and appreciation for the outstanding work carried out by Sriggle in developing a cutting-edge software solution for our company.
Overall, it has been a very positive start and promises to be even better going forwards. Thanks to the Signature team, especially [sensitive content hidden] for being so helpful and patient with us.
Cons
Whenever we pointed out something that was not working, they would routinely rush to deliver solutions that were not tested before delivery and those "solutions," inevitably, came with many problems.
In short, our experience with Sriggle/Signature was a nightmare and a 10-month waste of much time and a lot of money.
We decided to terminate the partnership at the 10-month mark, to stop the bleeding of money and time on our part.
Missing Human Resource Module in overall Travel ERP.
Showing Most Helpful
Showing 25 of 28 reviews
"One of the Best travel solutions"
Overall: We have been working with Sriggle team for almost 2 years and overall we had a great experience, they have been very agile and supportive will all requests and changes.
Pros: Sriggle comes loaded with a lot of pre-integrated API and hotel content making it easy to implement. Sriggle is one of the few travel solutions in the market with end-to-end DMC modules. They have a clean and easy-to-use B2B system and work seamlessly with static and dynamic rates. They have a unique availability calendar feature which is very useful for our agents. Sriggle is an ideal software if you are looking for an upgrade and make use of travel technology and grow your business. One of the main positive about sriggle is their team.
Cons: Need improvement in their accounts and report module.
Vendor Response
"A Good System That Could Be Excellent with a Few Necessary Changes"
Pros: he platform excels at providing real-time updates, ensuring that available inventory is always up-to-date, which is crucial for businesses handling multiple products or services. Moreover, Signature is designed for quick and seamless integration. Whether you’re connecting it to other systems or onboarding new suppliers, the process is streamlined, minimizing downtime and technical hurdles. This makes it an excellent solution for companies looking to enhance their operations with minimal effort.
Cons: What I liked least about Signature is the lack of built-in analytics features. While the platform performs well operationally, there is no integrated tool to monitor traffic, performance metrics, or other key data insights. For businesses that rely heavily on analytics to make informed decisions, it would be helpful to have an interface like Power BI or a similar tool for comprehensive reporting and tracking.
"Overpromised and Underdelivered - Signature was a nightmare for us"
Overall: In short, our experience with Sriggle/Signature was a nightmare and a 10-month waste of much time and a lot of money. Whenever we pointed out something that was not working, they would routinely rush to deliver solutions that were not tested before delivery and those "solutions," inevitably, came with many problems. We tested their own system more than they did!Despite countless hours of work on our part to get them to produce templates for our quotes, those templates NEVER were delivered according to our specifications. The accounting module, which they promised would be "a full replacement for QuickBooks," was not even close to being anything we could work with. So... it was a disaster. We decided to terminate the partnership at the 10-month mark, to stop the bleeding of money and time on our part. We then requested a reimbursement for the 2 months left on the contract (which we paid in advance), but their [sensitive content hidden], was very inflexible and refuse to refund us for that.I consider the adoption of Signature to be the single biggest mistake I have made in my business, in its 10-year history.
Pros: [sensitive content hidden], our main point of contact, was always polite and professional. The software comes with an app that could have been interesting, if the software worked.
Cons: Essentially, nothing that we needed from the software worked the way it was supposed to work. Bugs everywhere and no quality control. The quoting module doesn't work. The reservations module doesn't work. The accounting module doesn't work. The templates we were promised (for quotations) were never completed to our satisfaction
"Web & Mobile App Dev for Signature Organization"
Overall: All of our web and mobile app development projects are agile and scrum projects, so deliverables are decided beforehand. We get deliverables from Signature at the end of every sprint cycle. We also keep getting regular build test tools with the new features promised during the sprint. Therefore, Signature is meeting the sprint goals over and over again, allowing us to stand out in front of our user base. Signature has great project managers internally who work well not only during our collaboration or our meetings because it's clear that their teams are always aligned. There's always a clear understanding of what they'll deliver, and they also communicate clearly. We have transparent and free communication with the developers and resources, which is great. There's no waiting time, and everyone gets to see the conversation, so nothing happens behind the doors. All that has been very good for us. We use Zoom and Jira to collaborate. Overall, my experience with Signature is really amazing
Pros: Signature Organization has been an amazing team, and the support we've received from them has been outstanding. They're all invested in our success. Working with external teams can always be tricky. However, Signature's work culture and resource onboarding processes are excellent. We're in Greater Sydney Area, and they're in India. Still, they're always available. I've never experienced a long response time despite the time difference, which is commendable. We've worked with other service providers on other mobile apps that aren't under my supervision. Some of the things that make Signature stand out are their dependability and expertise. Signature delivers what they promise, indicating excellent consistency. We started working together on one project, and our engagement has led to other projects. One of these projects has been the web development one, which has been very big. Given that our organization has seen their expertise, we're now considering Signature for other projects. Overall, they've been very encouraging, and we've learned a lot from them. I'm sure that they've also learned from us; it's a mutual relationship.
Cons: I can't think of anything Signature could improve on. We let them know about any issues we have, and they address them immediately.
"Custom Software Development for VIP Traveler Agency"
Overall: Signature has assigned us a free project manager in case we have questions or need to arrange anything; we talk to him, and he coordinates stuff within their team. Thanks to their expertise, Signature’s team has also been very helpful in addressing our requests. In addition, we cannot think of anything they haven’t delivered as promised, and we take responsibility for the timelines together.
Pros: Signature’s engineering team integrated well with our internal staff and is competent, hardworking, attentive, independent, and great at making architectural decisions. They don’t work just as contractors but care about the project. In addition, the QA specialist that Signature has assigned to us is very attentive. Overall, we’re very happy with Signature’s team. Moreover, Signature’s team works hard and seriously, which is very important for us as a startup project to work with somebody willing to go the extra mile. The team delivers high-quality work despite the scenario we’re in. The team is also flexible and helpful whenever we go through financial difficulties.
Cons: I don’t think there’s anything they can improve on. I have nothing but great respect for them and their flawless work.
Vendor Response
"Our new groundbreaking application!"
Overall: We have drastically increased the overall speed of our task performance and day to day operations compared to our previous platform, in some cases halving the time it takes to perform certain tasks and duties. Overall, it has been a very positive start and promises to be even better going forwards. Thanks to the Signature team, especially [sensitive content hidden] for being so helpful and patient with us! :)
Pros: I have had the privilege of using the groundbreaking new application by Signature, and I can't contain my excitement about the endless possibilities it offers. In a world where innovation is the name of the game, Signature has raised the bar with this exceptional app. What truly sets our app apart is its sheer versatility. Whether you're using it for personal or professional purposes, Signature's app is the Swiss Army knife of applications. It seamlessly adapts to your needs, making it an indispensable tool.
Cons: Due to the nature of our business, we have had to work extra hard to adapt our needs to match the offering that Signature provides. More than a negative, I would describe this as a challenge that we faced productively and successfully.
"Exceptional Partnership: Custom Software Development for Our Healthcare Company."
Overall: Our experience with Signature in developing custom software for our healthcare company has been exceptional. From the outset, they demonstrated a deep understanding of our industry's unique needs and challenges. The team was highly responsive, taking the time to listen to our requirements and providing valuable insights that enhanced our project. Their technical expertise was evident throughout the development process, and they consistently delivered high-quality work on time. The final product not only met but exceeded our expectations, seamlessly integrating with our existing systems and improving our operational efficiency. Overall, Signature proved to be a reliable and innovative partner, and we are extremely satisfied with the results.
Pros: It's evident that they've diligently worked to comprehend our business (which can be complex at times). Their commitment to finding solutions and driving us toward continuous improvement is a testament to their dedication as a partner in our ongoing success.
Cons: Hmmmm... There's really nothing I could figure out as a negation about them throughout our collaboration.
"Web Design For Company's Website "
Overall: In terms of project management, they are top-class. They're incredibly good, and this is consistent across everyone that I've interacted with at that company. They're all very responsive. They keep me and the project on track. They never miss a deadline. In terms of finding ways to optimize services to achieve optimal results, they're very proactive in their approach. They don't wait for us to come to them to ask for a service; they analyze how we're currently doing in the business and identify opportunities where we could see more results and grow further. They're very good at that, and it's always worked.
Pros: They're great about listening to their clients. I've worked with many other software development companies over my career, especially in developing websites, and I have often disagreed with almost all of them except for Signature. Signature is just a light year of a difference in terms of their whole approach to managing a web design project. Even their developers will get on the phone with us and problem-solve when that is not required. Their general approach to how they serve their clients is top-class.
Cons: Nothing at the moment. I'm really satisfied with everything.
Vendor Response
"Custom Software Development for Leisure, travel & Tourism"
Overall: The Signature Organization works with the Agile methodology with our internal development team, so we have been shaping joint teams. We communicate through a Slack channel so that everybody has access to each other and use Google Meet for meetings.
Pros: I’m impressed by signature’s organization. The Signature organization has invested in developing their engineers and bringing them to a new level, adjusting to our market’s needs. The team is highly qualified and meets my expectations. Additionally, I appreciate having a certain level of control during the process. The Signature Organization is great at merging their team with ours and co-delivering. Recently, The Signature Organization has made their teammates more resilient to uncertainty.
Cons: The team is working on their way of communicating about things that aren’t working on our end.
"My Love for Applications"
Overall: A lot of automation features for a complex business which will definitely save on the manpower looking ahead and overall a very streamlined process of the entire business.
Pros: The user experience is one of the best in the travel industry currently. This is because of the rich experience of each of the members bring with them as features in the application. The workflow is a beauty which gives advantage to run a lot of process on automation mode, even the complex ones!
Cons: A module specifically to the OTA business requirement which is basic in terms of today's requirement.
"Cutting-edge software that has optimised the way we work"
Overall: It has been tailored to the specific needs of our industry and our business in particular, optimising our daily tasks and hopefully freeing up valuable time in the future to develop other aspects of our business. Not only have we been assisted closely and with great patience and professionalism during the system integration and training phase, but we are also receiving constant technical support afterwards
Pros: Signature has significantly increased the speed of our team's daily activities. By personally managing a huge amount of accounts, information and pricing, I have seen my productivity and speed drastically increased. Our developers in-depth knowledge and in particular Swadesh's years of experience in the travel industry have been an invaluable asset, as they have been able to sense our needs and respond to the questions quickly with a proactive attitude aimed at finding quick and effective solutions.
Cons: Given the nature of our business and the need to accommodate specific requests, it was challenging at times to find the right solutions by adapting the software and it took a little longer to develop. But all issues were resolved promptly and professionally with a can-do attitude.
"TRAVEL RELATED TECHNOLOGY SOLUTION "
Overall: Had a brilliant experience right from the demonstration to explaining things in detail. THE TEAM, knows the subject as these IT guys apparently were a part of the travel business for more than 10 years , means they understood the business hence are thorough and detailed in the their approach. This application has made life easier for people in operations/ accounts and our travel agents/ tour operator partners. The turnaround time is much faster. in Uniformity Reports . Accounting is much easier and user friendly.
Pros: The best system seen so far which is complete in all expects.( it was a dream to see something so complete ----operations/ contracting/ accounting, all is in detail) If I may say this system will redefine travel industry with its voice enabled portal. Its a travel technology solution that can be mapped into existing workflows. User friendly platform for DMC's and Tour Operators.. Last but not the least , the hardware created is aptly supported by the software ( its people , always there to support its clients when required )
Cons: the only thing I would say is that a pricing can be looked at and made a bit competitive. Having said the above would say that this product created is invaluable, hence I guess you pay a price.
"User friendly and Easy to Manage all in one window."
Overall: It was quick and easy to design and implement the spoked all-in-one App. Easy to learn and adapt to it with offside and onsite training with Experts.And the Staff who are working the Signature know the world of business.
Pros: Easy to learn and adapt to the system very quickly.
Cons: There are some features and options that are missing but these can be added with the help of developers.
"Professional Error Free & User friendly Software"
Overall: Overall experience is excellent, [SENSITIVE CONTENT HIDDEN] of this Company is down to earth,Ready to help, humble and Professional. who jump and take all the concerns seriously. Sriggle Software is complete Software for any Travel Management company.
Pros: This software allows you to manage complete inbound business end to end including Finance. Support system is strong and friendly staff, Portal is built keeping all aspect in mind at Micro Level for an B2B agent and Full filer. Thanks.
Cons: Nothing as such, keep up the good work guys!!
"Apt solution for IT "
Pros: Inventory and vehicle fleet management. Yes
Cons: Finance Reports need some modifications
"Exceptional Software Development company"
Pros: I am delighted to express my utmost satisfaction and appreciation for the outstanding work carried out by Sriggle in developing a cutting-edge software solution for our company. From inception to implementation, the entire process was marked by professionalism, and an unwavering commitment to excellence. The software developed by Sriggle has not only met but exceeded our expectations.
Cons: no cons, I'm really satisfied with their work.
Vendor Response
"The best software i ever used "
Overall: My team is satisfied and very comfortable using this software, they are saving lot of time on generating and reporting the bookings what is increasing the productivity. accounts module adopted with the VAT calculation is just amazing .
Pros: Easy to go live, Developer understand our business therefore the software is 100% matching business requirement. Amazing contracting module, No other company has such an excellent travel technology product. Quick support.
Cons: the software required more external integration .
"Brilliant Travel Software "
Overall: Easy to adapt and learn, new colleague was functional on Signature after just 3 days of training. We see new features being added to signature almost every month. Able to move away from Oracle finance as Signature's finance was able to do the job for us.
Pros: The travel business is known to Signature guys, that is the biggest advantage behind success of there product Very easy to adapt and work Lots of feature which we were lagging in our previous software
Cons: Missing Human Resource Module in overall Travel ERP
"Signature is the best"
Overall: This is the 3rd software I am personally using in my work span of 15 years. Other products were good but I will say Signature is the best.
Pros: The product is designed from a users perspective. Sriggle guys knows the need of end user hence it best fits to our need.
Cons: Requested them for more channel manager integration, which I am sure they will provide soon
Vendor Response
"Best Product with Easy Access"
Overall: Very good and very quick to learn and understand every features
Pros: Its very good product created by considering every small aspects of tourism and their needs
Cons: I liked the way system can give the easy access for complete product.
"Awesome"
Overall: Having wonderful experience to use this software
Pros: It is user friendly. Easy to understand. Provide multiple features. Easy to implant. Flexible and Reliable.
Cons: I don’t think so that there is anything that I didn’t like it.
"Wow!! They really impressed me with their work ethic."
Overall: We had the pleasure of partnering with Signature for our email for some web development assistance. From the start, their team demonstrated professionalism, expertise, and a deep understanding of our business goals.
Pros: Their team provided exceptional customer support, maintaining transparent communication and promptly responding to any concerns or inquiries.
Cons: I do not dislike anything about signature because they always deliver premium services.
"Best Solution for the Tourism DMC"
Pros: Advance Featured and Latest Development technology
Cons: none so far as per current business requirement
Vendor Response
"All in one Software."
Overall: The staff is helpful and have a great customer service.
Pros: Its a great software that have many capabilities on the that is needed to run a system.
Cons: The Mobile side is still needed to set it up, other than that, overall is great.
"Best Travel Software"
Overall: I am enjoying It
Pros: 1. Easy to Use Quick to go live 2. Master Data ready 3. External Integration 4. Ease in Migration 5. Highly customizable
Cons: No HR module otherwise it would have been complete travel ERP