--- title: "Diabolocom Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Diabolocom Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/181150/Diabolocom/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Diabolocom Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Diabolocom ## What is Diabolocom? Diabolocom is a cloud-based contact center platform that helps businesses manage customer interactions across voice, SMS, email, and social channels from a single interface. It operates as both a software provider and a telecom operator, giving teams access to carrier-grade voice quality and global phone numbers alongside contact center tools. Customer service and sales teams use it to handle inbound and outbound interactions, run automated outbound campaigns, and route calls to the right agents based on skills and availability. Native connectors for tools like Salesforce, Zendesk, and ServiceNow keep customer data in sync across systems. Built-in AI supports agents during and after calls with real-time transcription, suggested responses, automated summaries, and quality monitoring across all interactions. A virtual agent handles common voice inquiries without human involvement. Diabolocom suits contact centers of all sizes in banking, insurance, healthcare, e-commerce, and retail. ## What is Diabolocom used for? [Call Center](https://www.capterra.com/call-center-software/)[IVR](https://www.capterra.com/ivr-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €30 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Diabolocom?[Manage this product listing](https://www.g2.com/products/diabolocom/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Diabolocom 4.9 (9) VS. [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting Price €30 Flat Rate, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (9) Ease Of Use 4.3 (271) Value For Money 5.0 (8) Value For Money 4.1 (227) Customer Service 4.9 (9) Customer Service 4.1 (235) ## Diabolocom alternatives [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.2 (467)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.7 (893)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about Diabolocom Overview ### What company size and specific industries is Diabolocom built for? Diabolocom is designed for businesses of all sizes that run contact center, customer service, or sales operations. It fits small businesses, mid-market companies, and enterprises that need support for customer-facing teams across service and sales functions. Features and Usability ### What are the key features of Diabolocom? Diabolocom offers call center management features such as automatic call distribution, call queues, call routing, IVR, auto-dialer, and predictive dialer. It also includes CRM, contact management, call logging, call recording, transcription, real-time reporting, workflow automation, and multi-channel communication across voice, chat, SMS, and email. Integrations ### Which third-party tools and platforms does Diabolocom integrate with? Diabolocom connects natively to Agentforce, HubSpot Service Hub, Microsoft Teams, Sellsy, ServiceNow Customer Service Management, ServiceNow IT Service Management, Zendesk AI, and Zendesk Sell. These integrations cover CRM, service desk, and collaboration workflows for teams that manage customer conversations across sales and support systems. Getting Started and Support ### What training and onboarding options does Diabolocom offer? Diabolocom provides documentation as its training option for teams getting started. This format offers written reference material that users can consult for setup steps, feature guidance, and ongoing product information at their own pace. Getting Started and Support ### What customer support options does Diabolocom offer? Diabolocom offers email/help desk, FAQ/forum, knowledge base, and phone support. With no reviewer feedback available on support experience, the product’s support quality cannot be assessed here. Users can rely on these listed channels for help, guidance, and product information. ## Features AI summary Based on 3,851 Contact Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Diabolocom supports all three of the features reviewers rate most highly: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses oversee daily call operations, keep accurate interaction records, and review agent performance in real time, allowing teams to improve service quality and handle customer conversations more efficiently. Call Center Management 4.7 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging 4.6 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 4.8 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 4.6 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Automatic Call Distribution 5.0 (6) 33.33% of 6 reviewers that rated this feature as important or highly important Distribute/route/connect calls Diabolocom 97 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases System that automatically dials calls Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Each call is assigned a score based on predetermined criteria, such as the quality of the call or the likelihood of conversion. View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Voice conversion to text Transfers live calls to other agents Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. Schedules callback times Identify the number and contact information of a caller before answering the phone Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Process of dividing customers into groups based on common characteristics Customize contracts and forms to collect specific information Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Import and export data to and from software applications Manage and store data in a database Graphical representation of data Store, manage, and track all electronic documents in a centralized location Manage, store and organize emails within the system or via third-party apps A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Automatically identify and save contact information of potential customers Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Enable businesses to implement machine learning algorithms on business data such as sales and revenue Agents choose who to call and when Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Allows users to manage data from a number of sources Process and analyze human language in text or audio form A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Set of pre-recorded messages for candidates that can be shared before, during and after the video interview System calls multiple numbers at once and connects the agent to the first number that answers Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed and identify if they are positive, negative or neutral Enables the connectivity to send and receive calls over the internet Send messages via SMS Train your system to interpret and transcribe voice messages Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Connect with meeting participants remotely over video Interact with data visualization elements, such as charts and graphs, to drill down into data Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (9) 4.6 Based on 9 reviews ## Pricing Value for money 5.0 (8) Basic €30.00 Flat Rate,Per Month Value for money 5.0 (8) 5.0 Based on 8 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[ ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)[ ServiceNow IT Service Management](https://www.capterra.com/p/152874/ServiceNow-Knowledge-Management/)[ Sellsy](https://www.capterra.com/p/133104/Sellsy/)[ Agentforce](https://www.capterra.com/p/10028966/Agentforce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (9) 4.9 Based on 9 reviews ## User reviews Overall rating 4.9 Based on 9 reviews Filter by rating Counts reflect reviews available in this feed. 5(8) 4(1) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer GF Used the software for: 1-3 years ### "DIABOLOCOM knows all about Customer Happiness" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 7, 2020 Pros If we need help, the project managers are avail everytime. Cons techsupport is not 24/7 in german but english Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Desarrollo Interno Used the software for: Less than 1 year ### "Solución integral pensando en los usarios" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 14, 2023 Si tuviera que elegir de nuevo, los elegiría sin dudarlo, para nuestra casuística es la solución perfecta, a un coste relativo. Pros Lo mejor con diferencia es la inmediatez en todas las modificaciones que se realicen en el portal de ADM. Desde un cambio de rol de usuario, a una modificación en la IVR, todo es inmediato. Desde el punto de vista de un supervisor da una flexibilidad que otras herramientas no dan.Sin olvidar la integración con nuestro CRM, que hace que todo quede registrado, podamos mostrar info del cliente directamente y todas las ventajas que te da tener todo integrado. Cons Por poner algún pero, la posibilidad de realizar informes de producción a medida desde el mismo portal. Y también mejoraría el acceso a los datos, actualmente hay que descargarlos para analizarlos. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Responsable del Contact Center Used the software for: 3-5 years ### "Herramienta de calidad que aporta valor a la empresa " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2023 Formación excepcional e integración facil en el programa de la empresa lo que nos ha permitido una mayor rapidez en la puesta en marcha del contact center Pros Implicación en tus objetivos y facilidad de uso Cons De momento cubre las expectativas de mi empresa Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Call Center manager Used the software for: 1-3 years ### "Herramienta muy completa" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2023 Muy buena experiencia. Facilita la gestioón y seguimiento de los agentes Pros Es muy intuitivo. Se puede deslocalizar las llamadas con la herramienta. Cons Auditoría de llamadas on line, quizás es un poco incómodo tener que hacerlo con un teléfono adicional Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Abteilungsleiter Used the software for: 3-5 years ### "TOP Service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 13, 2023 Pros Sehr gute Benutzeroberfläche; verständliche Anwendung (Admin); hohe Stabilität und Zuverlässigkeit Cons Fehlende Dokumentation; Unterschiedliche Bezeichnungen; unvollständiges Reporting Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Leiter Direktvertrieb Used the software for: 3-5 years ### "Gute Funktionalität auf zeitgemäßem technischen Niveau" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 4, 2022 Pros Stabile Anwendung; sehr guter Support Cons Keine Handbücher Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Leiter CS Used the software for: 1-3 years ### "State of the Art" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 4, 2022 Pros Einfach Handhabung, unkomplizierte Migration, sehr kompetenter Projektmanager, schnelle Rückmeldung auf Fragen. Cons ich konnte keine Nachteile bis heute finden. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Raphaël L. Growth Used the software for: I used a free trial ### "Très sympa" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 July 20, 2022 Pros Le produit est très facile à utiliser, et léger dans son usage Cons Peut-être que l'intégration peut se montrer parfois limitée, mais je n'ai pas trouvé de difficultés particulères. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Analyste financier Used the software for: Less than 1 year ### "Simple et fonctionnel" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 28, 2022 Bonne expérience d'utilisation Pros Insertion facile dans les analyses, intégration avec des solutions tierces connues.... Cons Pas de remarques particulières. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/181150/Diabolocom/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.