Who Uses This Software?

SympoQ is suitable for technical service and support organizations, call centers, Internal and external service desk teams that operate in B2B and B2C relationships.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    $79.00/month
  • Pricing Details
    - Concept (FREE) Plan - $0 - Team Plan - $79 - Premium - $325
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • SympoQ
  • www.sympoq.com
  • Founded 2018
  • Bosnia And Herzegowina

About SympoQ

SympoQ transforms customer support from using separate email inboxes to a robust support system that keeps customers informed and in control of their issues. The built-in categorization and assignment forms allow agents to take requests and assign them to the right functional area or named agents to follow-up. It can be used as a back-end support ticket software or as a front-end, full-featured help desk system.


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SympoQ Features

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

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