--- title: "Userlytics Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Userlytics Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/181202/Userlytics/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Userlytics Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Userlytics ## What is Userlytics? Quickly run customer experience studies and gather in depth feedback from your target persona(s) on any digital asset (sites, apps, prototypes, competitor assets, ads, or more) and any device! From unlimited users/admins to unlimited studies and participants per study with flexible pricing models, Userlytics is the only customer experience testing platform that truly scales with your needs! Create a free test in minutes today with the code ONEFREE and have the results in mere hours. ## What is Userlytics used for? [User Testing](https://www.capterra.com/user-testing-software/)[User Experience (UX)](https://www.capterra.com/ux-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 55 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $69 Per User, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Userlytics?[Manage this product listing](https://www.g2.com/products/userlytics/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Userlytics 4.7 (55) VS. [4.6 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/) Starting Price $69 Per User, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (55) Ease Of Use 4.6 (1,087) Value For Money 4.7 (47) Value For Money 4.4 (782) Customer Service 4.9 (46) Customer Service 4.7 (663) ## Userlytics alternatives [4.7 (268)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.9 (333)](https://www.capterra.com/p/218549/UserWay/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Adobe XD](https://www.capterra.com/p/168423/Adobe-XD/) [4.5 (1,087)](https://www.capterra.com/p/168423/Adobe-XD/reviews/) Starting price $9.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168423/Adobe-XD/) [View all alternatives](https://www.capterra.com/p/181202/Userlytics/alternatives/) ## FAQs about Userlytics Overview ### What problems does Userlytics solve? Userlytics helps UX researchers, product teams, agencies, and admins solve slow participant recruiting, hard-to-reach audience targeting, and time-consuming usability analysis. It streamlines remote moderated and unmoderated testing, delivers fast video, transcript, and highlight-based insights, improves project visibility across studies, and reduces scheduling overhead with responsive support when setup issues arise. Answer based on 54 reviews Overview ### Which roles and teams benefit most from Userlytics? Userlytics is most used by UX researchers, product managers, and design teams that need fast user feedback on prototypes, websites, and product experiences. Product leaders and executives use it to validate decisions and prioritize improvements, while analysts, marketers, and creative leads apply insights to optimize journeys, messaging, and usability. Answer based on 55 reviews Overview ### What company size and industries is Userlytics built for? Userlytics is built primarily for small businesses, which make up 62% of reviewers, and is used most in marketing and advertising at 16%. It also serves midsize businesses at 25% and enterprises at 13%, with strong use in design and computer software, each at 9%, especially for user testing. Answer based on 55 reviews Features and Usability ### What are the key features of Userlytics? Userlytics includes core usability testing tools such as moderated and unmoderated testing, custom screeners, audience targeting, and mobile or website testing. Differentiating features include screen and video recording, transcriptions, annotations, card sorting, tree testing, and results dashboards with tagging, highlight reels, and visual analytics. Answer based on 43 reviews Overview ### How does Userlytics compare to other usability testing tools? Userlytics offers a feature set and pricing that many teams see as competitive with larger usability testing platforms. Agencies, startups, and growing research teams often choose it for flexibility, participant options, and support, though some mention credit management can feel complicated and niche recruiting may still require custom sourcing. Answer based on 16 reviews Pricing ### How much does it cost and what fees or limitations are included? Userlytics starts at $499/month for the SaaS Premium plan, with Advanced at $999/month, Enterprise at $69/user/year, and Limitless at $69,000/year. A free trial is available. Custom pay-as-you-go pricing is also offered. Reviewers note flexible credits, but some find the credit system and minimum spends complicated. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does Userlytics offer? Userlytics provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for setup, feature review, and ongoing learning. Answer based on 3 reviews Getting Started and Support ### What customer support options does Userlytics offer, and how do users rate the experience? Userlytics offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as fast, attentive, and helpful, with quick answers and strong guidance during setup and troubleshooting. A few reviewers mention product issues such as bugs or feature limitations, but say support responds promptly when problems arise. Answer based on 33 reviews Features and Usability ### How easy is Userlytics to use? Userlytics makes test setup and result review straightforward for many teams, especially researchers, agencies, professors, and students. The guided builder, templates, tagging, recordings, and highlight tools help day-to-day work, though some users still find parts of the interface clunky, with card sorting, annotations, and customization needing improvement. Answer based on 20 reviews ## Features AI summary Based on 696 Customer Experience reviews Capterra reviewers point to these as the top features buyers look for in user testing software: - **Usability Testing** (**52%** of reviewers rated this feature as critical) - **Software Testing Management** (**35%**) - **User Management** (**42%**) Userlytics supports all three of the features reviewers rate most important: **Usability Testing**, **Software Testing Management**, and **User Management**. Together, these capabilities help businesses evaluate user experiences, coordinate testing activities more efficiently, and manage participant access and roles, allowing teams to make better product decisions with clearer feedback and stronger oversight. Usability Testing 4.8 (23) 60.87% of 23 reviewers that rated this feature as important or highly important Process of evaluating a product or website by testing it with representative users. Audience Targeting 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Video recording/Transcriptions 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Recorded video session of the tests Reporting/Analytics 4.6 (20) 60.00% of 20 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customizable Questions 4.9 (8) 37.50% of 8 reviewers that rated this feature as important or highly important Tailored or customizable questions for more targeted and relevant data collection Survey/Poll Management 4.6 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Create and administer polls and surveys Userlytics 55 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Annotations: Highlight content and/or make notations about parts of content - Assessment Management: Creation, administration, and evaluation of assessments or tests - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Benchmarking: Compare key metrics for the business against prominent players in the industry - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Conversion Rate Optimization: Improving user journey to boost the percentage of visitors who take a desired action (sign-ups or purchases) - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Visualization: Graphical representation of data - Design Management: Collaborate on creating a product by sharing and adjusting designs through a shared portal - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - For Mobile: Compatible with mobile devices - For Websites: Software is used for working on online pages - Geotargeting: Geographic location of visitors determines behavior of the software - Heatmaps: A visual display that uses a color spectrum to show how visitors interact with areas of a web page - Moderated Usability Testing: Conduct user tests while watching/moderating the session - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Projections: Estimate or forecast of a future scenario based on the study of present trends - Prototype Creation: Create, manage and access prototypes to capture design concepts and test on users - Quantitative Metrics: Metrics that are measured statistically. - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Activity Recording: Capture what is happening on a computer screen - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Usability Testing: Process of evaluating a product or website by testing it with representative users. - User Journeys: Track user's interaction with the prototype - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Research Analysis: Analyze and gain insights into user experience - Video recording/Transcriptions: Recorded video session of the tests - Video Support: Supports various video file formats - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.5 (55) 4.5 Based on 55 reviews ## Pricing Value for money 4.7 (47) Free Trial [View pricing plan details](https://www.capterra.com/p/181202/Userlytics/pricing/) Enterprise $69.00 Per User,Per Year It includes: - Unlimited Admin & User Accounts & Seats - QA Review of Panel Results - Picture-in-Picture Recording - Moderated Testing - Tree Testing - Advanced Demographics - Advanced Metrics - Sentiment Analysis - Quantitative Testing - AI UX Analysis - Website, App, & Prototype Testing - Surveys - Screener Questions - Card Sorting - Highlight Reels - Privacy Protection - Personal Userlytics Account Manager - Unmoderated Testing - BioSensor Tracking - Free BYOU Credits - AI Transcriptions Custom (Pay-as-you-go) Contact Vendor for Pricing It includes: - QA Review of Panel Results - Picture-in-Picture Recording - Moderated Testing - Tree Testing - Advanced Demographics - Advanced Metrics - Sentiment Analysis - Quantitative Testing - AI UX Analysis - Website, App, & Prototype Testing - Surveys - Screener Questions - Card Sorting - AI Transcriptions - Highlight Reels - Privacy Protection - Unmoderated Testing - BioSensor Tracking - Free BYOU Credits SaaS Premium $499.00 Flat Rate,Per Month It includes: - 20 AI Transcriptions Per Month - 2 Seats or Accounts - 60 Minutes Maximum Session Duration - Advanced Metrics - All Digital Assets - Branching Logic - Card Sorting - Highlight Reels - ISO 27001 Certification. - Picture-in-Picture Recording - Privacy Protection - QA Reviews of Each Panel Participant Result - Screener Questions - Test Annotations - Tree Testing - Unlimited Concurrent Testing - Unlimited Storage of Results - Unlimited Unmoderated Participants Provided by You or a 3rd Party - AI UX Analysis - Sentiment Analysis - BioSensor Tracking - Quantitative Testing - Surveys Advanced $999.00 Flat Rate,Per Month It includes: - 100 AI Transcriptions Per Month - 5 Seats or Accounts - 60 Minutes Maximum Session Duration - All Digital Assets - Branching - Personal Userlytics Account Manager - Unlimited Concurrent Testing - Unlimited Unmoderated Participants Provided by You or a 3rd Party - AI UX Analysis - Sentiment Analysis - BioSensor Tracking - Moderated Testing - Screener Questions - Quantitative Testing - Advanced Metrics - Privacy Protection Limitless $69,000 Flat Rate,Per Year It includes: - Unlimited Admin & User Accounts & Seats - QA Review of Panel Results - Picture-in-Picture Recording - Moderated Testing - Tree Testing - Advanced Demographics - Advanced Metrics - Sentiment Analysis - Quantitative Testing - AI UX Analysis - Website, App, & Prototype Testing - Surveys - Screener Questions - Card Sorting - AI Transcriptions - Highlight Reels - Privacy Protection - Personal Userlytics Account Manager - Unmoderated Testing - BioSensor Tracking - Free BYOU Credits - AI UX Analysis Value for money 4.7 (47) 4.7 Based on 47 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (46) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (46) 4.9 Based on 46 reviews ## User reviews Overall rating 4.7 Based on 55 reviews Filter by rating 5(38) 4(17) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MK Michelle K. Sr, UX Designer Apparel & Fashion ### "Reliable partner who can help us increase overall usability" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 15, 2025 We conducted our competitor analysis with Userlytics. Userlytics helped us to narrow down difficult decision to achieve stakeholders alignment and consolidate our organization product strategy. We've received tremendous help from them. I highly recommend anyone who is interested working with Userlytics. Pros Userlytics was very amazing for helping us to conduct detailed competitor analysis which was challenging for us to proceed internally. Cons So far so good. I don't have any negative comments now. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KM Katherine M. User Experience Writer and Researcher Insurance ### "Useful and powerful tool and competitive pricing model" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 12, 2025 Pros The data generated by the platform can help provide evidence when a design decision change has a high risk potential. It helps our teams provide additional evidence about what works well and what needs more attention in the overall user experience and design (flow, copy, visuals, layout). Cons Sometimes the interface to setup a test or review results is a little jarring to the untrained eye. It's learnable, but there will be a learning curve for folks who are newer to user research and usability testing. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JR John R. User Experience Design Manager Automotive ### "Great product - even better support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 2, 2025 We switched to Userlytics a couple of years ago for our primary testing platform and I'm glad we did. We are able to do anything we need to do at a significant savings. Maybe the best feature is the support. If I ever have any questions, our contact \[sensitive content hidden\] gets back to me with solutions almost immediately! Pros Ease of use Variety of test options Customer support Cons Highlight reels could be easier to create Alternatives considered [UserTesting](https://www.capterra.com/p/173755/UserTesting/) Reasons for choosing Userlytics Lower price for very similar product features Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SR Sam R. Coordinator Education Management ### "Worth the switch!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 26, 2024 We transitioned to Userlytics from UserTesting.com and are \*so\* glad we did! We are able to complete tests in the same way with higher-quality participants and much better customer service. Pros The management and visibility across projects and tests is really great for me as an admin. The interface has been easy for professors and students to use and support from the company has been quick and seamless. Cons No complaints! We've used it for a semester and so far everything has been easy and a good experience. Switched from [UserTesting](https://www.capterra.com/p/173755/UserTesting/) Frustration with the quality of participants and customer service Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User CEO Retail ### "Userlytics " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 9, 2024 It’s been just okay there’s nothing exciting about it because it’s too slow if you really want to make an earning out of it to be honest Pros The fact that I can make something on the side Cons You barely get tests to qualify for the customer base is low Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Partnerships and Events Lead E-Learning ### "Easy to use, perfect" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 26, 2024 Pros I absolutely love using Userlytics because it's so easy to use and I can gather really valuable feedback from real users in no time. The platform has all the tools I need for remote usability tests, like video recordings, screen captures, and detailed user interactions. This means I can dive deep into analyzing user behavior and spotting any usability issues. Cons The platform offers a wide range of tools but the large amount of data gathered can be quite daunting, leading users to spend a significant amount of time analyzing and interpreting the results. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Director E-Learning ### "So great to have consistent point of contact" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 10, 2024 A+ - It's a versatile, full-featured platform backed up by courteous, responsive human support. Pros In a time when most vendors change their reps on you every six months or so, it's been terrific to work with the same professional, responsive, low-pressure individual since Day One. Cons We don't have any problems to speak of other than many of our colleagues are already familiar with UserTesting so there's been a little bit of a learning curve. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Maksym B. CEO Information Services ### "10 Out of 10, absolutely love it" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 8, 2024 Userlytics has been a true game-changer for our testing initiatives. With exceptional customer support, a comprehensive feature set, and top-notch participant quality, they have earned our highest recommendation. We give them a perfect 10 out of 10 and urge anyone in need of a testing platform to give them a try. Pros We transformed our approach in testing. They providing outstanding customer support, their team is always ready to assist with a level of professionalism and efficiency that is second to none. We used usability testing, prototype evaluation. Platform is incredibly user-friendly, making it easy for even novices to navigate and utilize effectively. One of the most impressive aspects of Userlytics is extensive pool of participants ensures that we receive diverse and insightful feedback, enabling us to make informed decisions. Cons We absolutely love it. For our company no cons. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LG Liz G. Faculty Higher Education ### "Great Website User Experience Testing Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2023 Pros Great features, ability to bring your own testers, easy to use interface. Cons I can't think of anything that needs to be improved at this time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HP Holly P. UX Analyst Banking ### "Userlytics is a great tool for UX optimization" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 11, 2023 The Userlytics team has been more of a partner than a supplier. They proactively reach out to see how they can assist us in our projects; we know we can count on them for quick answers to our questions about best practices. Very responsive team! Pros Our ability to get user feedback overnight is invaluable to our Agile iterating work model - it allows us to keep the work moving and deliver value to our members as quickly as possible. The customer support we receive is also top-notch! Cons Some extra personalization options for the loading screens of the user testing experience would be nice but certainly not needed for getting the most from our user testing with Userlytics. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/181202/Userlytics/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.