# Userlytics Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Userlytics the right User Testing solution for you? Explore 55 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181202/Userlytics/reviews --- Userlytics 4.7 (55) [View alternatives](https://www.capterra.com/p/181202/Userlytics/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 17th, 2026 # Reviews of Userlytics Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews Andreea T Partnerships and Events LeadE-Learning, 2 - 10 employeesUsed the software for: 6-12 months. “The platform has all the tools I need for remote usability tests, like video recordings, screen captures, and detailed user interactions.“ July 26, 2024 KM Katherine M User Experience Writer and ResearcherInsurance, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Sometimes the interface to setup a test or review results is a little jarring to the untrained eye.“ May 12, 2025 HP Holly P UX AnalystBanking, 501 - 1,000 employeesUsed the software for: More than 2 years. “Our ability to get user feedback overnight is invaluable to our Agile iterating work model - it allows us to keep the work moving and deliver value to our members as quickly as possible. “ August 11, 2023 Fatima M CEORetail, Self-employedUsed the software for: 1-2 years. “there’s nothing exciting about it because it’s too slow if you really want to make an earning out of it to be honest“ October 9, 2024 Maksym B CEOInformation Services, 11 - 50 employeesUsed the software for: 6-12 months. “One of the most impressive aspects of Userlytics is extensive pool of participants ensures that we receive diverse and insightful feedback, enabling us to make informed decisions.“ March 8, 2024 MB Meg B Research LeadComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “The card sorting interface needs work, it was hard to use for us as the researchers, and difficult for testers to use.“ October 28, 2022 SR Sam R CoordinatorEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months. “The management and visibility across projects and tests is really great for me as an admin.“ December 26, 2024 RH Rebecca H Senior UX ResearcherMarketing and Advertising, 201 - 500 employeesUsed the software for: More than 2 years. “This makes it quite long winded, it would be better if I could set these requirements within the same test set up.“ November 21, 2022 ## Showing most helpful reviews Showing 1-25 of 55 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Krista A. VP, Media & Strategy Marketing and Advertising Used the software for: 6-12 months ### "User friendly and efficient" January 26, 2022 5.0 I really enjoy Userlytics. Aside from the user-friendly and efficient platform, the customer service team is 10 stars out of 5. They are always willing to help me set anything up in such a timely manner - and so nice!! Pros The software's interface makes setting up the test, reading and reporting out a breeze. Simple functionality makes something like a robust test just a little bit easier. Cons The transcription that is based off of audio is left to be desired and often not able to be used. As a result, we do spend extra time translating ourselves for each panel result. Alternatives considered [Userbrain](https://www.capterra.com/p/141082/Userbrain/)[UserTesting](https://www.capterra.com/p/173755/UserTesting/) Switched from [UserTesting](https://www.capterra.com/p/173755/UserTesting/) Pricing and not as strong of a platform as Userlytics for reading results. Review Source JR John R. User Experience Design Manager Automotive Used the software for: 2+ years ### "Great product - even better support!" May 2, 2025 5.0 We switched to Userlytics a couple of years ago for our primary testing platform and I'm glad we did. We are able to do anything we need to do at a significant savings. Maybe the best feature is the support. If I ever have any questions, our contact \[sensitive content hidden\] gets back to me with solutions almost immediately! Pros Ease of use Variety of test options Customer support Cons Highlight reels could be easier to create Alternatives considered [UserTesting](https://www.capterra.com/p/173755/UserTesting/) Reason for choosing Userlytics Lower price for very similar product features Review Source rT rachid T. RIB Art Arts and Crafts Used the software for: 1-2 years ### "userlytics on of the user softawre that i didn't like to much" February 16, 2023 4.0 it was a bad experience for sure Pros well ther is not much i did like nut i like the website menu Cons i did like least that doesn't work for the residence out of the USA Review Source SR Sam R. Coordinator Education Management Used the software for: Less than 6 months ### "Worth the switch!" December 26, 2024 5.0 We transitioned to Userlytics from UserTesting.com and are \*so\* glad we did! We are able to complete tests in the same way with higher-quality participants and much better customer service. Pros The management and visibility across projects and tests is really great for me as an admin. The interface has been easy for professors and students to use and support from the company has been quick and seamless. Cons No complaints! We've used it for a semester and so far everything has been easy and a good experience. Switched from [UserTesting](https://www.capterra.com/p/173755/UserTesting/) Frustration with the quality of participants and customer service Review Source MP Mike P. Senior UX Designer / Researcher Financial Services Used the software for: Less than 6 months ### "A more reasonable alternative to the biggest players. " March 31, 2023 4.0 Our rep has been helpful and attentive, and the tool meets the UI and feature requirements of all its competitors for a really reasonable price tag. Pros There are a lot more UX testing tools and platforms out there these days than the days of Usertesting and UserZoom being the only players. But many of them offer only a couple types of tests, or force you into a type of workflow. We chose Userlytics because it most closely resembles the "big boys" in terms of feature set (in fact, I get more types of quant tests than I did with UserZoom) for a much smaller price tag. I also like that tasks can go un-recorded for participants' privacy. This was a near-essential feature for getting the tool approved. Cons We're still pretty new on the platform, but I haven't had a lot to complain about. Sentiment analysis is not activated by default and I'm afraid it might be extra so I haven't pursued it. Alternatives considered [Lyssna](https://www.capterra.com/p/178766/UsabilityHub/)[Maze](https://www.capterra.com/p/200860/Maze/)[Optimal Workshop](https://www.capterra.com/p/174073/Optimal-Workshop/) Reason for choosing Userlytics It met our needs for the types of studies we wanted to run and the cost savings we needed. Switched from [UserZoom](https://www.capterra.com/p/183330/UserZoom/) Primarily we switched for price reasons. As a small team, the unlimited pricing of UZ did not benefit us that much compared to the more flexible credits of Userlytics. Review Source JD Jennifer D. UX Researcher Computer Software Used the software for: 6-12 months ### "Userlytics is a robust and inexpensive testing platform" July 9, 2021 5.0 Userlytics is a robust and inexpensive testing platform that meets our needs as a software company. Pros Creating a study with Userlytics is easy; the interface walks you through each step of the process. Some highlights include the templates that are available for common usability questions and the in-browser testing option for participants. Cons We use our own participants for testing and some have difficulty navigating the testing platform when reviewing prototypes. Alternatives considered [PlaybookUX](https://www.capterra.com/p/191173/PlaybookUX/)[UserTesting](https://www.capterra.com/p/173755/UserTesting/) Reason for choosing Userlytics It seemed to have the same core features at a fraction of the price. Review Source JM James M. Product Director Information Technology and Services Used the software for: 6-12 months ### "Userlytics Aug 2021" August 13, 2021 4.0 Experience of the tool is good and the support is always very prompt and helpful Pros Simple to set up and use. Easy to share. Quick to gain user feedback Cons Hard to reallocate account history if required eg employee leaving/. Also relatively expensive for short tests Alternatives considered [UserTesting](https://www.capterra.com/p/173755/UserTesting/) Reason for choosing Userlytics Better commercial model for our needs at the time Review Source KM Katherine M. User Experience Writer and Researcher Insurance Used the software for: 1-2 years ### "Useful and powerful tool and competitive pricing model" May 12, 2025 5.0 Pros The data generated by the platform can help provide evidence when a design decision change has a high risk potential. It helps our teams provide additional evidence about what works well and what needs more attention in the overall user experience and design (flow, copy, visuals, layout). Cons Sometimes the interface to setup a test or review results is a little jarring to the untrained eye. It's learnable, but there will be a learning curve for folks who are newer to user research and usability testing. Review Source MK Michelle K. Sr, UX Designer Apparel & Fashion Used the software for: 1-2 years ### "Reliable partner who can help us increase overall usability" May 15, 2025 5.0 We conducted our competitor analysis with Userlytics. Userlytics helped us to narrow down difficult decision to achieve stakeholders alignment and consolidate our organization product strategy. We've received tremendous help from them. I highly recommend anyone who is interested working with Userlytics. Pros Userlytics was very amazing for helping us to conduct detailed competitor analysis which was challenging for us to proceed internally. Cons So far so good. I don't have any negative comments now. Review Source VR Verified Reviewer CEO Retail Used the software for: 1-2 years ### "Userlytics " October 9, 2024 5.0 It’s been just okay there’s nothing exciting about it because it’s too slow if you really want to make an earning out of it to be honest Pros The fact that I can make something on the side Cons You barely get tests to qualify for the customer base is low Review Source MN Myvienne N. UX Researcher Information Technology and Services Used the software for: 6-12 months ### "Our UX Team is very happy with the tools and participants that Userlytics provides" December 16, 2020 4.0 Unmoderated user tests save a lot of time and provide quick quality feedback. Moderated user tests allow us access to Userlytics' international participants pool. The tool itself is easy to use. Pros We mainly run it for unmoderated or moderated user tests. The availability to high quality participants was great, even for profiles that are difficult to find. Userlytics' customer service deserves the highest rating. Cons The beta version of the Live Conversation has been functional with minor usability issues. I would love to see some future improvements (e.g. Note taking field, transcription feature, screen sharing possibility for moderators) that would make the Live Conversation an extremely powerful tool. Review Source Response from Userlytics January 21, 2021 Thanks for your review and for the feature feedback, Myvienne! Happy to say that with feedback like yours we are working on a screen sharing feature for moderators, are just about to come out with our note taking feature for moderated sessions, and have a transcription feature for unmoderated and moderated studies. Thanks! JM Jordon M. Digital Data Analyst Marketing and Advertising Used the software for: 1-2 years ### "Excellent User Testing Platform" March 1, 2022 5.0 The overall experience with Userlytics has been great. The platform is easy to use, has fast candidate responses, and excellent customer service. I'd recommend this platform to anyone interested in user testing. Pros Userlytics has been a very effective platform for our user research team. The platform offers a lot of different testing methods that are all easy to set up. We have also experienced excellent customer service from the Userlytics team. Cons I wish that panel credits were shared with all users within the company. You can move them over to different accounts within the company, but it would be nice to just have a total of credits per company that anyone can use. Review Source CC Christina C. Head of UX Research Health, Wellness and Fitness Used the software for: 6-12 months ### "Convenient and flexible product with the ability to do testing on a per-need basis" October 10, 2019 5.0 Pros The fact that userlytics lets the user test as frequently (or infrequently) as they need is a huge benefit, and the main reason our team switched from usertesting to them. The other remote test websites wanted to lock us in to a contract where we would have to do tons of tests to get our moneys worth, but our needs differ from month to month and sometimes tests aren't needed. Userlytics lets us pay on a per-test basis which gives us the flexibility and independence our team needed! Cons In order to take video clips you do need to upgrade your account to a more expensive plan, but it's not the end of the world as you're still able to download the entire video. Review Source RM Rhianna M. User Test Lead Computer Software Used the software for: Less than 6 months ### "The Best!" March 31, 2020 5.0 A-mazing. Love this product. Pros \[SENSITIVE CONTENT HIDDEN\] have been so helpful and wonderful during onboarding, using, and running into some bumps. Not only did they complete the tasks I was asking about but explained how to do it myself next time, all at the same time. Here's how AND it's already done for you here! Standing up to clap! Thank you to the entire Userlytics team for making it so easy to test, to use and for having the best support. You are changing the game. Cons Would like to be able to pin a question on the side while sliding the other questions. It's hard to scale top to bottom and the questions can get lost. Also putting a star or indicator for when a task/scenerio/metric has a URL link attached. Review Source LG Liz G. Faculty Higher Education Used the software for: 6-12 months ### "Great Website User Experience Testing Tool" October 17, 2023 5.0 Pros Great features, ability to bring your own testers, easy to use interface. Cons I can't think of anything that needs to be improved at this time. Review Source KL Kealin L. UX Researcher Marketing and Advertising Used the software for: Less than 6 months ### "Streamlined the User Testing Process " May 10, 2021 4.0 Pros Userlytics takes the difficulty out of recruiting for and conducting user testing. The Userlytics team was able to target our client’s desired demographic and work with our moderator script to run with the interview process, allowing our team to focus our time on analyzing and implementing the findings. Cons Our client opted to get a report from Userlytics summarizing the findings of the study. Although this report was a great summery of the findings, there was room for it to be more actionable. Review Source KG Katya G. Senior UX Designer Retail Used the software for: Less than 6 months ### "Best platform for testing!" June 1, 2021 5.0 The experience has been wonderful and easy. Pros Wonderful customer service and easy to use website. Cons There isn't anything that we're not happy with. Review Source AD Adam D. Partner/General Manager Marketing and Advertising Used the software for: Less than 6 months ### "A great customized User Testing Experience!" October 12, 2022 5.0 Pros The customization of the study based on our client's Website UX needs. We chose to work with their team to craft and analyze a custom study. The study validated the site was a positive user experience but also provided invaluable insights and recommendations for actionable improvement areas. Cons There was nothing about their software of customer service we didn't like. Review Source NG Nikita G. DTC Lead Consumer Goods Used the software for: Less than 6 months ### "Great tool!" March 8, 2022 5.0 Pros Very easy to use tool, quick to onboard and set up Cons Utilized Professional services - so not really sure Review Source VR Verified Reviewer Partnerships and Events Lead E-Learning Used the software for: 6-12 months ### "Easy to use, perfect" July 26, 2024 5.0 Pros I absolutely love using Userlytics because it's so easy to use and I can gather really valuable feedback from real users in no time. The platform has all the tools I need for remote usability tests, like video recordings, screen captures, and detailed user interactions. This means I can dive deep into analyzing user behavior and spotting any usability issues. Cons The platform offers a wide range of tools but the large amount of data gathered can be quite daunting, leading users to spend a significant amount of time analyzing and interpreting the results. Review Source VR Verified Reviewer Director E-Learning Used the software for: 2+ years ### "So great to have consistent point of contact" June 10, 2024 5.0 A+ - It's a versatile, full-featured platform backed up by courteous, responsive human support. Pros In a time when most vendors change their reps on you every six months or so, it's been terrific to work with the same professional, responsive, low-pressure individual since Day One. Cons We don't have any problems to speak of other than many of our colleagues are already familiar with UserTesting so there's been a little bit of a learning curve. Review Source EC Emily C. UX Researcher Design Used the software for: 2+ years ### "User testing platform with a great user experience for testers and testing participants. " October 27, 2021 5.0 Successfully utilised the platform for a number of user testing, and customer research initiatives. Great support from our point of contact \[SENSITIVE CONTENT\]. Only downside is that we find the pricing structures and minimum spends required slightly more convoluted than other alternatives, and the fact that unused credits expire if not used in the window of time is off putting. More flexible options would be helpful. Pros The level of customisation of user tests, specifically the ability to link out to multiple prototypes is unique to this platform, and not done well elsewhere. It is also very intuitive and uncomplicated to set up a test, launch it and view the results. The ability to curate, annotate and create highlight reels from video clips is a highly useful, easy to use and timesaving feature. Cons In the past, we found that integrations with other participant sourcing platforms not that successful, but we have not tried that recently. I personally have experienced no problems with the studies that I have run. Review Source Maksym B. CEO Information Services Used the software for: 6-12 months ### "10 Out of 10, absolutely love it" March 8, 2024 5.0 Userlytics has been a true game-changer for our testing initiatives. With exceptional customer support, a comprehensive feature set, and top-notch participant quality, they have earned our highest recommendation. We give them a perfect 10 out of 10 and urge anyone in need of a testing platform to give them a try. Pros We transformed our approach in testing. They providing outstanding customer support, their team is always ready to assist with a level of professionalism and efficiency that is second to none. We used usability testing, prototype evaluation. Platform is incredibly user-friendly, making it easy for even novices to navigate and utilize effectively. One of the most impressive aspects of Userlytics is extensive pool of participants ensures that we receive diverse and insightful feedback, enabling us to make informed decisions. Cons We absolutely love it. For our company no cons. Review Source MW Markell W. Usability Lead / Sr. UX Designer Logistics and Supply Chain Used the software for: 2+ years ### "Powerful Tool & With Great Account Management and UX Consulting Support" October 22, 2021 5.0 Userlytics has allowed us to more efficiently and effectively incorporate research and testing into our processes. If you have everything you need to begin (goals / objectives, tasks, recruiting criteria, test script), you can initiate testing almost instantaneously. The tool is generally pretty easy to use. Being able to use the tool for recruiting purposes is a major win, whereas in the past I've had to rely on recruiting firms (or a more manual recruiting process) and separate testing and data collection tools. Nothing like having everything in one place. Scheduling and workload doesn't always afford us the opportunity to facilitate testing from end-to-end. So having a partner like Userlytics to assist with facilitating testing--when timing and other project priorities doesn't permit--is a major help. Pros Userlytics is a powerful research and testing tool. I love that you can do so many different types of research and testing including questionnaires, card sorting, tree testing, and formal usability testing. When setting up your test scripts, the guided text / examples are perfect if you don't want to create your questions from scratch (or if you simply need a little more guidance to get started). The updates made to the AI Transcription feature have made it a godsend when it comes to efficiently reviewing videos and analyzing test data. I'd like to add that the account executive and UX consultant team(s) are great to work with. They are timely with correspondence, provide excellent customer service, go the extra mile, and deliver solid work. Cons A little more flexibility with the card sorting feature. We were trying to set up a card sorting scenario for a recent test a certain way and weren't able to. We had to create a workaround. We still got the results we were looking for. But a little more flexibility would be a great help. Also having a feature that would allow you to show multiple visuals to the user and allow them to select which option is most effective would be another great addition. Review Source JF Jenny F. UX Research Project Manager Online Media Used the software for: 2+ years ### "Comprehensive and Easy to Use" January 25, 2022 4.0 We are about to test how usable our new and existing products are. A major benefit is the time we save by using unmoderated testing for quick checks and tests. Not having to worry about the scheduling logistics is a time-saver. Pros Building usability tests in Userlytics is simple and straightforward. The builder walks you through each step, so you don't have to worry about forgetting anything. The templated questions make it very easy to build your usability test. The results dashboard is also very comprehensive, with the ability to create highlight reels, tag, bookmark, download, share, rate, transcribe, etc. Everything we're looking for. Cons We have a target audience that is more challenging and expensive to reach using the existing Userlytics panel. Getting relevant results without using custom recruitment (additional expense) was not a viable option for our company. However, we would probably have to use custom recruiting regardless of the usability testing software we chose. 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