--- title: "GatherUp Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about GatherUp Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more." source_url: "https://www.capterra.com/p/239159/GatherUp/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # GatherUp Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) GatherUp ## What is GatherUp? GatherUp: Reputation Management Built for Digital Agencies GatherUp helps digital agencies scale and streamline online review management for their clients. Whether managing five locations or 5,000, GatherUp simplifies review collection, sentiment analysis, and engagement—driving stronger client retention and business growth. How It Works: - Collect & Automate: Gather reviews via automated requests, first-party surveys, and NPS scoring. - Analyze & Improve: AI-powered insights help uncover trends and enhance customer experience. - Engage & Convert: Manage responses, showcase reviews, and boost conversion rates and results for your clients. Built for Agencies: - Multi-location management from one dashboard - White-label branding - Advanced reporting to prove ROI Deliver more value to clients and grow your agency with proactive reputation management. Try GatherUp today. ## What is GatherUp used for? [Review Management](https://www.capterra.com/review-management-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 41 user reviews Reviews sentiment Positive 95% Neutral 2% Negative 2% Starting price $99 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Customer Experience / 2025 - Reputation Management / 2025 - Review Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for GatherUp?[Manage this product listing](https://www.g2.com/products/gatherup/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### GatherUp 4.6 (41) VS. [4.7 (709)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $99 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (41) Ease Of Use 4.7 (60) Value For Money 4.4 (36) Value For Money 4.5 (54) Customer Service 4.4 (34) Customer Service 4.6 (54) ## GatherUp alternatives [4.4 (708)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [ReputationStacker](https://www.capterra.com/p/160682/ReputationStacker/) [4.9 (60)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/160682/ReputationStacker/) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,207)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) Highest Rated [rater8](https://www.capterra.com/p/177794/rater8/) [5.0 (184)](https://www.capterra.com/p/177794/rater8/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177794/rater8/) [View all alternatives](https://www.capterra.com/p/239159/GatherUp/alternatives/) ## FAQs about GatherUp Overview ### Which roles and teams benefit most from GatherUp? GatherUp is most used by business owners, executives, and operations leaders who oversee customer experience and reputation across locations or service teams. Marketing managers and digital marketing specialists use it to request reviews, monitor feedback, and manage online presence, while office managers and practice administrators coordinate follow-up with clients and patients. Answer based on 41 reviews Overview ### What company size and industries is GatherUp built for? GatherUp is built for digital agencies managing client reputation, with small businesses representing 90% of reviewers and Marketing and Advertising accounting for 24%. It also serves midsize businesses (10%), with users in Construction (15%) and Internet (5%) industries. Answer based on 41 reviews Features and Usability ### What are the key features of GatherUp? GatherUp includes core reputation management features such as review requests, review monitoring, and negative feedback management. It supports automated email updates, customer feedback dialogues, and response management to help businesses collect reviews, monitor customer sentiment, and address feedback. Reporting dashboards provide views into review and NPS performance. Answer based on 13 reviews Pricing ### How much does it cost and what fees or limitations are included? GatherUp starts at $10 per month for SMS Marketing or Webchat, with Single location at $99 per month and Multi-location at $25 per month plus usage-based pricing by location. Webchat and SMS Marketing include 1,000 messages, then cost $0.02 each. A free trial is available. Answer based on 9 reviews Integrations ### Which third-party tools and platforms does GatherUp integrate with? GatherUp integrates with 17 third-party tools, including Zapier, Mailchimp, Constant Contact, OpenTable, Toast POS, Olo, Trustpilot, and Twitter/X. It also connects with Glassdoor, Indeed for Employers, AthenaPortal, DrChrono, Lightspeed, Lunchbox, Untapped, Zillow Rental Manager, and Zomato for Business. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does GatherUp offer? GatherUp provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided training, while documentation and videos offer self-paced reference material for learning features and reviewing setup steps as needed. Answer based on 2 reviews Getting Started and Support ### What customer support options does GatherUp offer? GatherUp provides Email/Help Desk support and a Knowledge Base. Users describe the setup as straightforward, and support as generally helpful when needed, though some report slower response times or delays during initial contact. The self-serve documentation also helps users find answers without waiting for a reply. Answer based on 9 reviews ## Features AI summary Based on 1,563 Reputation Management reviews Capterra data shows that buyers of reputation management software rank the following features as their top priorities: - **Review Request** (**55%** of reviewers rated this feature as critical) - **Negative Feedback Management** (**65%**) - **Review Monitoring** (**51%**) GatherUp supports all three of the features reviewers rate most highly: **Review Request**, **Negative Feedback Management**, and **Review Monitoring**. Together, these capabilities help businesses ask for more customer reviews, respond to issues before they spread, and keep track of new feedback across channels, allowing teams to protect brand perception and improve the customer experience. Review Request 4.8 (18) 111.11% of 18 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Negative Feedback Management 4.9 (17) 105.88% of 17 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Review Monitoring 4.5 (19) 84.21% of 19 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Response Management 4.7 (14) 78.57% of 14 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Reporting/Analytics 4.6 (14) 57.14% of 14 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customer Experience Management 4.7 (15) 80.00% of 15 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. GatherUp 60 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Reminders sent via email Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Distribute a survey via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple locations Identify, track, and respond to negative feedback Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Ratings/Reviews Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Allows businesses to manage badges from review websites. Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Allows businesses to request reviews from their customers Share internal and external reviews on social media platforms Automatically calculate score after the assessment Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed and identify if they are positive, negative or neutral Optimize and manage the search engine optimization efforts for a website or digital content Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Market event via social media tools Allows businesses to share their videos on social media. Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Features 4.5 (41) 4.5 Based on 41 reviews ## Pricing Value for money 4.4 (36) Free Trial [View pricing plan details](https://www.capterra.com/p/239159/GatherUp/pricing/) Single location $99.00 Flat Rate,Per Month It includes: - Automated review requests - Email and/or SMS review requests - QR codes and custom feedback links - Review notifications - AI-powered review responses - Performance reporting - AI-driven insights - Competitor Analysis Report - Tagging feedback into topics or themes - Review widgets to display reviews on a website - Social media sharing of reviews - Integrations, API and webhooks Multi-location $25.00 Other,Per Month It includes: - Automated review requests - Email and/or SMS review requests - Review notifications - AI-powered review responses - Performance reporting - Review widgets to display reviews on a website - Social media sharing of reviews - QR codes and custom feedback links - Integrations, API and webhooks - Tagging feedback into topics or themes - Competitor Analysis Report - AI-driven insights - Customizable User Permissions - Location-specific reporting and insights - Location-based review widgets Agency $25.00 Other, It includes: - White Label Dashboards - White Label Domains and links - White label review widgets - Automated review requests - Email and/or SMS review requests - QR codes and custom feedback links - Integrations, API and webhooks - AI-powered review responses - Review notifications - Client level reporting - AI-driven insights - Performance reporting - Competitor Analysis Report - Reputation Scorecard prospecting tool - Tagging feedback into topics or themes - Review widgets to display reviews on a website - Social media sharing of reviews - Customizable User Permissions - Location-specific reporting and insights - Location-based review widgets Webchat $10.00 Flat Rate,Per Month It includes: - 2-way SMS - Webchat SMS Marketing $10.00 Flat Rate,Per Month It includes: - SMS marketing - Scheduling - Contact uploads or use pre-built lists - Emojis and MMS available - Double opt-in flow to always remain compliant - Automatic opt-in leveraging 1st-party review ratings - Link shortener and click tracking Value for money 4.4 (36) 4.4 Based on 36 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ OpenTable](https://www.capterra.com/p/17313/OpenTable-for-Restaurants/)[ Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[ Toast POS](https://www.capterra.com/p/136301/Toast-POS/)[ DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[ Glassdoor](https://www.capterra.com/p/210016/Glassdoor/) ## Support, customer service and training options Customer Service 4.4 (34) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (34) 4.4 Based on 34 reviews ## User reviews Overall rating 4.6 Based on 41 reviews Filter by rating Counts reflect reviews available in this feed. 5(27) 4(12) 3(1) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful Cameron O. Director of Marketing Used the software for: 1-3 years ### "Easy and Intuitive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 7, 2023 The implementation and pricing, as well as the abundance of features, made the choice to switch to GatherUp a no-brainer for our team. We have had excellent experiences with the customer service team, though the program is so intuitive that we've only needed their help once in nearly two years. Pros I am impressed by the AI-generated responses. It makes it easier to reply to our guests, as we receive a large number of reviews for our restaurants weekly. Cons I wish the success report was able to generate numbers with two decimals, so we can get an even more granular grasp on our changes from month to month. (EX: 4.28 vs 4.2). I also wish there was an option for a larger amount of stored responses. DC Digital Content Coordinator Digital Content Coordinator Used the software for: 1-3 years ### "The numbers don't lie" 5.0 July 17, 2023 Pros Our primary reason for using GatherUp was to try and increase NPS and Google review response rates. In our first year of using the platform, we more than doubled NPS submissions and Google reviews. We launched a new showroom earlier this year and GatherUp has contributed significantly to building social proof on Google for this new location as well as establishing a strong reputation online across all four of our locations. Cons It would be nice to save email templates to easily switch between testing email messaging. MD Managing Director Managing Director Used the software for: Less than 1 year ### "Don't waste your time or money" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 8, 2025 Would not engage with this company based on my experience trying to find out more about their service and that their pricing is not straight forward, unless you are a business that needs reviews based on multiple physical store locations... Pros Nothing, their pricing is confusing and they don't make it easy to understand how their software works/functions without booking 'sales' call. Cons running their own software on their website, their chat support person/system said 'someone would be right with me' 20 minutes later no response... AND their pricing is confusing, that is always a red flag! OW Owner Owner Used the software for: 3-5 years ### "Gatherup Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 7, 2023 Pros I really like how the widget will pull all your reviews and place them on the website. Cons I'm still using qr codes on cards to solicit reviews . I wish GU integrated better with products like weave and maybe invoice systems and smile reminder platforms for dentists. I think the price is wat too high. I'm paying $32 for each client now. CO Chief of Strategy Chief of Strategy Used the software for: Less than 1 year ### "Gather Up Around GatherUp: This Thing Rules " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 11, 2024 See Pros. GatherUp is the only RepManagement product we use and it is effortless to manage and deploy, easy to monitor, and, really, a delight for clients who were previously frustrated with figuring out how to solicit reviews. Best of all is the customer support. Thorough onboarding, responsive assistance when needed, and thorough FAQ references. Big fan here. Pros Everything. I love GatherUp. It is a dream come true on both the client side and the admin side. Every client we've used GatherUp with has had wildly positive results. Cons The upload process is a little specific. Formatting is a bit unforgiving, but it's VERY good at catching errors and duplicates. Lindsey M. Co-Owner Used the software for: 3-5 years ### "Excellent software and a great value" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 7, 2023 We have a better pulse on our customer satisfaction and have increased our online reviews. Pros It is very important for our small business to be able to track our NPS over time. By doing so, we also ask customers to write third-party reviews for us which help us get more business. We also use the software to track those third party reviews and thank customers for writing them. There are other helpful features like Tags so we can track NPS by the type of work we are doing or which of our teams is running their project. Cons Reporting features are a bit lacking. I would like to be able to run reports based on tags and send those reports on an interval. Nikki S. Owner Used the software for: 3-5 years ### "Makes Requestion Customer Feedback Seamless" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2023 Overall I've been very pleased with GatherUp and appreciate how they continue adding product features. I also appreciate their ethics as they help you abide by review platform rules. (for example, Yelp does not allow direct review requests, so GatherUp does not allow it either) Pros I manage Gatherup for clients, and it has made requesting customer feedback pretty seamless. It integrates with Zapier, so I've been able to set up automation for them that makes the process easy.Also, the ability to reply to feedback, both privately and publicly, within the GatherUp platform is useful.I haven't used it much, but the feature to create graphics to share on social platforms is handy also.I also appreciate that they allow purchasing for a small number of clients. It makes the pricing affordable. Cons The feedback request is pretty linear, but if you'd like to do anything outside of a single review request, they don't have the capability for this. I'd like to see the ability to setup different types of review requests for the same location as they could be used at different parts of the customer journey. Brian K. Owner Used the software for: 3-5 years ### "Traject Review of GatherUp" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 17, 2023 I've enjoyed using the service. I like how quickly it can be used to help clients generate 3rd party reviews as a new business entity. However, I've been hesitant to sell the product to my clients, based on not having contractual agreements in place. The unexpected price increases in the past is a good example. Now I have to explain to my clients the reasoning for the increase or just except the loss of revenue on my end.Who know if the company will be sold again tomorrow and everything changes, it happens quite often in the digital industry. Pros The data business owners are able to obtain on their performance as a business. Cons No contractual agreement for white label partnerships OW Owner Owner Used the software for: Less than 1 year ### "Functional & Affordable Review Gen/Management Tool for Local SEO Agencies" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 11, 2019 GatherUp is a really great review management tool that is especially useful for local SEO consultants just starting out. It's one of the most affordable tools out there and provides just as many features as the bigger, costlier brands. I'm very excited to see how GatherUp grows in the future. Pros GatherUp (formerly GetFiveStars) is an uncomplicated and straightforward piece of review management software that simply gets the job done well. The team behind GatherUp are local SEO/marketers themselves, which adds a lot of value for me because I don't get the feeling they add features to inflate the perceived value of the tool. It truly feels like a tool built for marketers by marketers. GatherUp is very simple to use and set up. Although I have never needed any customer support, when I implemented the tool several months ago one of their sales reps was more than happy to walk me through the entire tool, which was a really big plus. They also provide regular updates and keep users in the loop on upcoming improvements they're making. All great things. Last, GatherUp just works. It's easy to onboard clients and get them up and running. GatherUp also makes sales a little easier. Clients get stars (no pun intended) in their eyes when they see all the capabilities I am able to provide them. Also, clients often think I have some huge competitive edge with this tool, almost as if I developed it myself or something. I don't have it whitelabled yet, but that's on my to-do list. Cons Customization is unfortunately limited with GatherUp, specifically with their outreach emails. Aside from changing the color schemes, changing email copy, uploading a logo, and making a few other small tweaks, it still didn't allow me to change the outreach emails in the way I needed to fit my company brand completely. For example, I had no choice but to center-justify the email copy, which seems strange to me. I also wanted the ability to make the emails appear like regular text emails (the way I always email clients), but with GatherUp you're forced to use the one generic template. It's not the worst thing, but I just needed a few more basic customization options to be 100% bought in to the GatherUp brand. Because they're competitively priced with other review generation/management SaaS companies, these little things can make ALL the difference. OO Office Operations Administrator Office Operations Administrator Used the software for: Less than 1 year ### "GatherUp Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 7, 2023 Pros I enjoy the smart reply function and the ability to see an overview of all of the reviews across multiple platforms. Cons I feel that you should have more than 300 SMS credits per month, as that seems low for the monthly cost of the platform. [View all Reviews](https://www.capterra.com/p/239159/GatherUp/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [ReputationStacker vs GatherUp](https://www.capterra.com/compare/160682-239159/ReputationStacker-vs-GatherUp) [Trustpilot vs GatherUp](https://www.capterra.com/compare/169618-239159/Trustpilot-vs-GatherUp)