--- title: "MessageDesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MessageDesk Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/181235/SnapDsk/" page_type: "product" language: "en" --- # MessageDesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MessageDesk ## What is MessageDesk? Add SMS Superpowers to your business phones. No number porting. No switching carriers. Just add texting. Getting started is easy: 1. Connect your existing business landline or VoIP phone numbers. Connect any U.S. or Canadian-based 10-digit business phone number by completing a phone number hosting request. 2. Register with carriers for reliable business text messaging. Our solutions team will register your phone numbers with carriers to get you enterprise-grade message delivery. ## What is MessageDesk used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Employee Communication Tools](https://www.capterra.com/employee-communication-tools-software/)[SMS Survey](https://www.capterra.com/sms-survey-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $39 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MessageDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://snapdesk.app&name=MessageDesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MessageDesk 4.8 (13) VS. [4.9 (648)](https://www.capterra.com/p/10015149/Project-Broadcast/reviews/) Starting Price $39 Per User, Per Month Starting Price $21 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (13) Ease Of Use 4.5 (648) Value For Money 4.8 (12) Value For Money 4.7 (615) Customer Service 5.0 (12) Customer Service 4.8 (587) ## MessageDesk alternatives [4.8 (268)](https://www.capterra.com/p/155430/SlickText-com/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.8 (692)](https://www.capterra.com/p/158103/Clearstream/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars Highest Rated [5.0 (129)](https://www.capterra.com/p/183310/Text-P2P/reviews/) Starting price $21.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/181235/SnapDsk/alternatives/) ## FAQs about MessageDesk Overview ### Which roles and teams benefit most from MessageDesk? MessageDesk is most used by business owners, executives, office and practice managers, and customer-facing teams such as sales, communications, and social media staff. These roles rely on it to centralize texting, streamline customer outreach, manage appointment or service conversations, and keep internal follow-up organized and responsive. Answer based on 13 reviews Overview ### What company size and specific industries is MessageDesk built for? MessageDesk is designed for small to mid-sized businesses in Home Services and Trades, Professional Services, Logistics and Dispatch, and Staffing, Recruitment, and HR. It is best suited for companies in these sectors that need a messaging tool for customer communication and internal coordination. Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of MessageDesk? MessageDesk offers 2-Way Messaging, SMS Messaging, and MMS for direct communication, plus Campaign Management, Campaign Scheduling, and Scheduled Messaging for outreach. It also includes Contact Management, Customer Segmentation, Customizable Templates, Automated Responses, Reporting/Analytics, and Third-Party Integrations for message organization and tracking. Pricing ### How much does it cost and what fees or limitations are included? MessageDesk starts at $39 per user/month on the Team plan, which includes a shared team SMS inbox, carrier registration, and up to 48 phone numbers. The Pro plan costs $99 per user/month and adds automations, Zapier integration, custom roles, and unlimited 100-person text broadcasts. A free version and free trial are available. Integrations ### Which third-party tools and platforms does MessageDesk integrate with? MessageDesk integrates with Twilio, Webhook Relay, and Zapier for communication and automation workflows. These native connections cover SMS infrastructure, webhook routing, and app-to-app linking, giving MessageDesk three third-party integration options from the official catalog. Getting Started and Support ### What training and onboarding options does MessageDesk offer? MessageDesk provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover structured group learning, documentation offers written reference material, and videos provide self-paced learning resources. Getting Started and Support ### What customer support options does MessageDesk offer? MessageDesk provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. These channels give users several ways to get help, find answers, or contact support directly. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 3,848 SMS Marketing reviews Capterra data shows that buyers of SMS Marketing rank the following features as their top priorities: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Mass Texting** (**54%**) - **Message Personalization** (**46%**) MessageDesk supports all three features that reviewers rate highest: SMS Messaging, Mass Texting, and Message Personalization. Together, these capabilities help businesses send direct text campaigns at scale, tailor messages to each audience, and manage outreach more effectively, allowing teams to improve response rates and build stronger customer communication. Mass Texting 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Scheduled Messaging 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times Contact Management 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Alerts/Notifications 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Contact Database 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. MMS 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Sending/receiving messages with multimedia content like images, audio, or video over a cellular network MessageDesk 32 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Interaction Tracking: Track interaction history by documenting conversations for contacts - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Mobile Alerts: Notifications via mobile devices - Mobile Keywords: Unique word that contains letters or numbers that identifies specific campaigns - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Scheduled Messaging: Send individual or bulk text messages at predetermined times - SMS Messaging: Send messages via SMS - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text-to-Win: Messaging system designed for contests and sweepstakes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.6 (13) 4.6 Based on 13 reviews ## Pricing Value for money 4.8 (12) Free Trial Free Version Team $39.00 Per User,Per Month It includes: - Unlimited 1-on-1 SMS - Shared team inbox - Group texting - Media & attachments - Schedule messages - Comments & mentions - Assign conversations - Label conversations - Block contacts - Contact & data import - Twilio integration - Opt-out management Pro $99.00 Per User,Per Month It includes: - Unlimited 1-on-1 SMS - Unlimited 100-person text broadcasts - Shared team inbox - Group texting - Media & attachments - Schedule messages - Comments & mentions - Assign conversations - Label conversations - Block contacts - Contact & data import - Twilio integration - Opt-out management - Basic Relays - Custom Relays - Roles & permissions - Custom roles & permissions - Multi-line opt out Enterprise Let's Chat! It includes: - Unlimited 1-on-1 SMS - Unlimited 100-person text broadcasts - Shared team inbox - Group texting - Media & attachments - Schedule messages - Comments & mentions - Assign conversations - Label conversations - Block contacts - Contact & data import - Twilio integration - Opt-out management - Basic Relays - Custom Relays - Roles & permissions - Custom roles & permissions - Multi-line opt out - Analytics dashboards - Custom integrations - Custom SSO - Multiple inboxes & workspaces - Priority support Value for money 4.8 (12) 4.8 Based on 12 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Webhook Relay](https://www.capterra.com/p/211469/Webhook-Relay/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (12) 5.0 Based on 12 reviews ## User reviews Overall rating 4.8 Based on 13 reviews Filter by rating 5(11) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent GD GUARACIR D. matches expectations Arts and Crafts ### "Precisão" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 2/10 August 15, 2021 All in all it's great software, quick accurate messaging, organizes documents, but needs to have a link to sales support. Pros Separates message, lines are decongested. Cons The difficulty of sending a photo and would have to have a call with sales support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TW Teeira W. na Music ### "its a good software " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 June 15, 2021 The benefits it has is that it separates messages for you. Pros very good for keeping business related messages like clients. Cons i dont like that you have to pay in order to use it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BB Brian B. Sales Manager Real Estate ### "Great SMS Sales Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2021 The customer service was supreme, I consistently had \[SENSITIVE CONTENT HIDDEN\] reach out and check in to see how things were going and was always super helpful on every task. Pros The platform was super user friendly and it never corrupted and was always easy to use. Cons The only thing I disliked is that I wish it had integration with sales platforms (HubSpot, SalesForce, etc.) for sales related usage in my industry. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Susan W. Office Manager Consumer Goods ### "Finally found something I can use." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 24, 2021 This has been the app that I have been looking for and researching for over a year. I have had several trials with other software but those seem to be geared toward the big businesses. We are a small company with a small budget. I feel like this software and our needs are the perfect pairing. I wish I would have found them much earlier. \[SENSITIVE CONTENT HIDDEN\] gave me the initial tour and actually listened to what we needed. We've been using it for several weeks and \[SENSITIVE CONTENT HIDDEN\]have been great to work with and have answered any questions I had and worked out any kinks with me. Pros Many pros: The ability to text from or receive texts from our business number is priceless. We are very busy and many calls go to voicemail. This allows our customers to directly connect with us without having to remember another phone number. Most of our customers are on the go and love to get texts rather than read an email. I tend to send the same text over and and over and being able to make templates really cuts down on time. The companion phone app works seamlessly. When a customer purchases new equipment, I can easily schedule a text to go out in the near future to check on them. Cons The only thing I would like to see is the ability to keep a conversation open even if I have responded. Often, in order to close a conversation, I need to wait for the customer's response, not the other way around. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) I found Podium to be geared to more a big business. They kept wanting me to go beyond the trial, but they didn't seem to be interested in what we really needed. The price point was not worth it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK Kimberly K. Social Media Manager Marketing and Advertising ### "User Friendly and Reaches All of Our Contacts! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 22, 2021 Customer Service is outstanding. Pros I was able to upload a CSV file with all of my contacts, create the autoresponder, text and send without any issues. I had some questions along the way and the customer service rep (\[SENSITIVE CONTENT HIDDEN\]) cleared everything up and guided me along the way. Cons I think the initial autoresponder was attached to my first message and that looked a little confusing but it wasn't a big deal. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 26, 2021 Hey Kimberly, thanks so much for the review! Glad we could help and that everything is working out. SK Sherri K. Owner Construction ### "Best decision" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 16, 2021 Their support team are all great as well! Pros Snapdesk makes marketing so easy and profitable. Best business decision I've made!! Cons There isn't anything that I don't like about SnapDesk Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS Kayla S. Manager Accounting ### "honesty is the best policy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2021 Its been easy to use for everyone in the office. Pros I love the text blast and the easy use of it. Cons There currently arent any features that we dislike. Reasons for choosing MessageDesk Snapdesk has very good reviews. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR maura R. communications manager Food & Beverages ### "Happy to be here!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 13, 2021 Pros So so user friendly and seamless, it really does most of the work for you. Cons The only issue I encountered is one contact did not receive a broadcast but the team immediately jumped to working on a solution Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KT Kimberly T. Practice Manager Veterinary ### "Exactly what we needed!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2020 So far so good! This has been a great tool helping us to text our owners and keep the lines of communication open while not keeping our front desk on the phone constantly. Pros This has been an amazing addition to our practice. Cons The only thing we wish it was a little easier to send pictures. Alternatives considered [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Reasons for choosing MessageDesk Getting set up with Snapdesk was a breeze, set up with Zipwhip was difficult and not worth the time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 24, 2020 Thanks for the positive review Kim! CB Christy B. Project Development Real Estate ### "Highly Recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2020 The customer service is hands down the best you can get. Pros Ease of use, customer service and functionality Cons I found inconsistencies of tenants not getting messages. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 24, 2020 Many thanks for your feedback, Christy! [View all Reviews](https://www.capterra.com/p/181235/SnapDsk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.