# MessageDesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about MessageDesk Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more. Source: https://www.capterra.com/p/181235/SnapDsk --- # MessageDesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MessageDesk ## What is MessageDesk? Add SMS Superpowers to your business phones. No number porting. No switching carriers. Just add texting. Getting started is easy: 1. Connect your existing business landline or VoIP phone numbers. Connect any U.S. or Canadian-based 10-digit business phone number by completing a phone number hosting request. 2. Register with carriers for reliable business text messaging. Our solutions team will register your phone numbers with carriers to get you enterprise-grade message delivery. ## What is MessageDesk used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Employee Communication Tools](https://www.capterra.com/employee-communication-tools-software/)[SMS Survey](https://www.capterra.com/sms-survey-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $39 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MessageDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://snapdesk.app&name=MessageDesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MessageDesk 4.8 (13) VS. [4.6 (5,076)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $39 Per User, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (13) Ease Of Use 4.7 (5,076) Value For Money 4.8 (12) Value For Money 4.5 (4,841) Customer Service 5.0 (12) Customer Service 4.6 (4,858) ## MessageDesk alternatives [4.7 (24,053)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month [4.6 (3,108)](https://www.capterra.com/p/110968/BambooHR/reviews/) Starting price $10.00 Per User, Per Month [4.5 (115)](https://www.capterra.com/p/131015/Trumpia-2-0/reviews/) Starting price $55.00 Per User, Per Month Highest Rated [4.8 (21)](https://www.capterra.com/p/144641/TrueDialog/reviews/) Starting price $119.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/181235/SnapDsk/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Mass Texting 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Alerts/Notifications 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Contact Database 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. MMS 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Sending/receiving messages with multimedia content like images, audio, or video over a cellular network Scheduled Messaging 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times MessageDesk 32 features Send and receive text messages to communicate with clients or prospects in real-time Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automatic reply functionality for incoming messages Create and automatically send premade copy in response to customer messages Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Set campaign schedules by selecting start, pause, and end dates Communicate using direct chat or messages within the system Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Process of dividing customers into groups based on common characteristics Customize data fields to support various needs and use cases Pre-designed layouts that can be customized to match preferences and requirements Access names, contact information, and roles of employees in a centralized repository Track interaction history by documenting conversations for contacts Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields Sending/receiving messages with multimedia content like images, audio, or video over a cellular network Notifications via mobile devices Unique word that contains letters or numbers that identifies specific campaigns Notifications that are delivered to users as soon as an event occurs Timed notification for any upcoming task, deadline, appointment, or activity View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service Send individual or bulk text messages at predetermined times Send messages via SMS Create, save, and re-purpose templates for emails, forms, etc. Messaging system designed for contests and sweepstakes Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.6 (13) 4.6 Based on 13 reviews ## Pricing Value for money 4.8 (12) Free Trial Free Version Team $39.00 Per User,Per Month It includes: - Unlimited 1-on-1 SMS - Shared team inbox - Group texting - Media & attachments - Schedule messages - Comments & mentions - Assign conversations - Label conversations - Block contacts - Contact & data import - Twilio integration - Opt-out management - Basic Relays - Roles & permissions Pro $99.00 Per User,Per Month It includes: - Unlimited 1-on-1 SMS - Unlimited 100-person text broadcasts - Shared team inbox - Group texting - Media & attachments - Schedule messages - Comments & mentions - Assign conversations - Label conversations - Block contacts - Contact & data import - Twilio integration - Opt-out management - Basic Relays - Custom Relays - Roles & permissions - Custom roles & permissions - Multi-line opt out Value for money 4.8 (12) 4.8 Based on 12 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Webhook Relay](https://www.capterra.com/p/211469/Webhook-Relay/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (12) 5.0 Based on 12 reviews ## User reviews Overall rating 4.8 Based on 13 reviews Filter by rating 5(11) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent GD GUARACIR D. matches expectations Arts and Crafts ### "Precisão" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 2/10 August 15, 2021 All in all it's great software, quick accurate messaging, organizes documents, but needs to have a link to sales support. Pros Separates message, lines are decongested. Cons The difficulty of sending a photo and would have to have a call with sales support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TW Teeira W. na Music ### "its a good software " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 June 15, 2021 The benefits it has is that it separates messages for you. Pros very good for keeping business related messages like clients. Cons i dont like that you have to pay in order to use it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BB Brian B. Sales Manager Real Estate ### "Great SMS Sales Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2021 The customer service was supreme, I consistently had \[SENSITIVE CONTENT HIDDEN\] reach out and check in to see how things were going and was always super helpful on every task. Pros The platform was super user friendly and it never corrupted and was always easy to use. Cons The only thing I disliked is that I wish it had integration with sales platforms (HubSpot, SalesForce, etc.) for sales related usage in my industry. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Susan W. Office Manager Consumer Goods ### "Finally found something I can use." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 24, 2021 This has been the app that I have been looking for and researching for over a year. I have had several trials with other software but those seem to be geared toward the big businesses. We are a small company with a small budget. I feel like this software and our needs are the perfect pairing. I wish I would have found them much earlier. \[SENSITIVE CONTENT HIDDEN\] gave me the initial tour and actually listened to what we needed. We've been using it for several weeks and \[SENSITIVE CONTENT HIDDEN\]have been great to work with and have answered any questions I had and worked out any kinks with me. Pros Many pros: The ability to text from or receive texts from our business number is priceless. We are very busy and many calls go to voicemail. This allows our customers to directly connect with us without having to remember another phone number. Most of our customers are on the go and love to get texts rather than read an email. I tend to send the same text over and and over and being able to make templates really cuts down on time. The companion phone app works seamlessly. When a customer purchases new equipment, I can easily schedule a text to go out in the near future to check on them. Cons The only thing I would like to see is the ability to keep a conversation open even if I have responded. Often, in order to close a conversation, I need to wait for the customer's response, not the other way around. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) I found Podium to be geared to more a big business. They kept wanting me to go beyond the trial, but they didn't seem to be interested in what we really needed. The price point was not worth it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK Kimberly K. Social Media Manager Marketing and Advertising ### "User Friendly and Reaches All of Our Contacts! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 22, 2021 Customer Service is outstanding. Pros I was able to upload a CSV file with all of my contacts, create the autoresponder, text and send without any issues. I had some questions along the way and the customer service rep (\[SENSITIVE CONTENT HIDDEN\]) cleared everything up and guided me along the way. Cons I think the initial autoresponder was attached to my first message and that looked a little confusing but it wasn't a big deal. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 26, 2021 Hey Kimberly, thanks so much for the review! Glad we could help and that everything is working out. SK Sherri K. Owner Construction ### "Best decision" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 16, 2021 Their support team are all great as well! Pros Snapdesk makes marketing so easy and profitable. Best business decision I've made!! Cons There isn't anything that I don't like about SnapDesk Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS Kayla S. Manager Accounting ### "honesty is the best policy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 20, 2021 Its been easy to use for everyone in the office. Pros I love the text blast and the easy use of it. Cons There currently arent any features that we dislike. Reasons for choosing MessageDesk Snapdesk has very good reviews. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR maura r. communications manager Food & Beverages ### "Happy to be here!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 13, 2021 Pros So so user friendly and seamless, it really does most of the work for you. Cons The only issue I encountered is one contact did not receive a broadcast but the team immediately jumped to working on a solution Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KT Kimberly T. Practice Manager Veterinary ### "Exactly what we needed!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2020 So far so good! This has been a great tool helping us to text our owners and keep the lines of communication open while not keeping our front desk on the phone constantly. Pros This has been an amazing addition to our practice. Cons The only thing we wish it was a little easier to send pictures. Alternatives considered [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Reasons for choosing MessageDesk Getting set up with Snapdesk was a breeze, set up with Zipwhip was difficult and not worth the time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 24, 2020 Thanks for the positive review Kim! CB Christy B. Project Development Real Estate ### "Highly Recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2020 The customer service is hands down the best you can get. Pros Ease of use, customer service and functionality Cons I found inconsistencies of tenants not getting messages. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 24, 2020 Many thanks for your feedback, Christy! [View all Reviews](https://www.capterra.com/p/181235/SnapDsk/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)