# MessageDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MessageDesk the right SMS Marketing solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181235/SnapDsk/reviews --- MessageDesk 4.8 (13) [View alternatives](https://www.capterra.com/p/181235/SnapDsk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MessageDesk Ease of use 4.7 Customer Service 5.0 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SW Susan W. Office Manager Consumer Goods Used the software for: Less than 6 months ### "Finally found something I can use." May 24, 2021 5.0 This has been the app that I have been looking for and researching for over a year. I have had several trials with other software but those seem to be geared toward the big businesses. We are a small company with a small budget. I feel like this software and our needs are the perfect pairing. I wish I would have found them much earlier. \[SENSITIVE CONTENT HIDDEN\] gave me the initial tour and actually listened to what we needed. We've been using it for several weeks and \[SENSITIVE CONTENT HIDDEN\]have been great to work with and have answered any questions I had and worked out any kinks with me. Pros Many pros: The ability to text from or receive texts from our business number is priceless. We are very busy and many calls go to voicemail. This allows our customers to directly connect with us without having to remember another phone number. Most of our customers are on the go and love to get texts rather than read an email. I tend to send the same text over and and over and being able to make templates really cuts down on time. The companion phone app works seamlessly. When a customer purchases new equipment, I can easily schedule a text to go out in the near future to check on them. Cons The only thing I would like to see is the ability to keep a conversation open even if I have responded. Often, in order to close a conversation, I need to wait for the customer's response, not the other way around. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) I found Podium to be geared to more a big business. They kept wanting me to go beyond the trial, but they didn't seem to be interested in what we really needed. The price point was not worth it Review Source KT Kimberly T. Practice Manager Veterinary Used the software for: Less than 6 months ### "Exactly what we needed!" December 18, 2020 5.0 So far so good! This has been a great tool helping us to text our owners and keep the lines of communication open while not keeping our front desk on the phone constantly. Pros This has been an amazing addition to our practice. Cons The only thing we wish it was a little easier to send pictures. Alternatives considered [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Reason for choosing MessageDesk Getting set up with Snapdesk was a breeze, set up with Zipwhip was difficult and not worth the time. Review Source Response from Alderwood Labs, Inc. December 24, 2020 Thanks for the positive review Kim! LS Lauren S. Chairman Aviation & Aerospace Used the software for: Less than 6 months ### "Group Text Made Easy" November 17, 2020 3.0 Better attendance at meetings as this reaches those who do not check emails frequently. Pros I love that I can send one text to many people but those people aren't burdened with the many replies - much better and less annoying that group texting. Cons I didn't like the wording limitation I had. Reason for choosing MessageDesk It was the first app I found and thought would be good for what I needed it for. Review Source Response from Alderwood Labs, Inc. November 20, 2020 Thanks for the review Lauren! Glad we've been able to get you better meeting attendance. We've since removed the text message character limit so you can now send longer messages. GD GUARACIR D. matches expectations Arts and Crafts Used the software for: 6-12 months ### "Precisão" August 15, 2021 5.0 All in all it's great software, quick accurate messaging, organizes documents, but needs to have a link to sales support. Pros Separates message, lines are decongested. Cons The difficulty of sending a photo and would have to have a call with sales support. Review Source TW Teeira W. na Music Used the software for: 6-12 months ### "its a good software " June 15, 2021 4.0 The benefits it has is that it separates messages for you. Pros very good for keeping business related messages like clients. Cons i dont like that you have to pay in order to use it. Review Source BB Brian B. Sales Manager Real Estate Used the software for: 6-12 months ### "Great SMS Sales Tool" May 26, 2021 5.0 The customer service was supreme, I consistently had \[SENSITIVE CONTENT HIDDEN\] reach out and check in to see how things were going and was always super helpful on every task. Pros The platform was super user friendly and it never corrupted and was always easy to use. Cons The only thing I disliked is that I wish it had integration with sales platforms (HubSpot, SalesForce, etc.) for sales related usage in my industry. Review Source KS Kayla S. Manager Accounting Used the software for: Less than 6 months ### "honesty is the best policy" January 20, 2021 5.0 Its been easy to use for everyone in the office. Pros I love the text blast and the easy use of it. Cons There currently arent any features that we dislike. Reason for choosing MessageDesk Snapdesk has very good reviews. Review Source MK MICHAEL K. CEO Medical Devices Used the software for: Less than 6 months ### "SUPERIOR PRODUCT, SUPERIOR SERVICE" December 8, 2020 5.0 The team at Snap Desk is the best software team I have yet to experience. Pros It works! Support has been fantastic. Easy to use software. Cons Overall, the software is easy to use. Only issue has been uploads of contacts has been sometimes problematic with Excel. Not a problem with Google Sheets. Reason for choosing MessageDesk I compared other choices...SnapDesk looked like a good fit. Review Source Response from Alderwood Labs, Inc. December 14, 2020 Thanks for the review, Michael! Much appreciated. We're actually revising the whole contacts upload process to make things easier. Look out for an in-app update on all of that soon! KK Kimberly K. Social Media Manager Marketing and Advertising Used the software for: Less than 6 months ### "User Friendly and Reaches All of Our Contacts! " March 22, 2021 5.0 Customer Service is outstanding. Pros I was able to upload a CSV file with all of my contacts, create the autoresponder, text and send without any issues. I had some questions along the way and the customer service rep (\[SENSITIVE CONTENT HIDDEN\]) cleared everything up and guided me along the way. Cons I think the initial autoresponder was attached to my first message and that looked a little confusing but it wasn't a big deal. Review Source Response from Alderwood Labs, Inc. March 26, 2021 Hey Kimberly, thanks so much for the review! Glad we could help and that everything is working out. SK Sherri K. Owner Construction Used the software for: Less than 6 months ### "Best decision" February 16, 2021 5.0 Their support team are all great as well! Pros Snapdesk makes marketing so easy and profitable. Best business decision I've made!! Cons There isn't anything that I don't like about SnapDesk Review Source GG Gregory G. IT Administrator Law Practice Used the software for: Less than 6 months ### "Happy customer" December 10, 2020 5.0 Good product for the price and works as advertised. Pros This product was easy to use/set up and works as advertised. Cons Haven't had anything bad happened yet works fine. Review Source Response from Alderwood Labs, Inc. December 16, 2020 Thanks for the review, Greg! mR maura R. communications manager Food & Beverages Used the software for: Less than 6 months ### "Happy to be here!" January 13, 2021 5.0 Pros So so user friendly and seamless, it really does most of the work for you. Cons The only issue I encountered is one contact did not receive a broadcast but the team immediately jumped to working on a solution Review Source CB Christy B. Project Development Real Estate Used the software for: Less than 6 months ### "Highly Recommend" December 18, 2020 5.0 The customer service is hands down the best you can get. Pros Ease of use, customer service and functionality Cons I found inconsistencies of tenants not getting messages. Review Source Response from Alderwood Labs, Inc. December 24, 2020 Many thanks for your feedback, Christy! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.