Who Uses This Software?

Ideal for retail stores who are interested in offering fingerprinting services, and employers who would like to submit their applicants' fingerprints for a criminal background check.


Average Ratings

42 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Certifix
  • www.certifixlivescan.com/
  • Founded 2007
  • United States

About CScan

We offer our fingerprinting software and hardware as the core solution for Live Scan fingerprint submissions. We offer a low cost, simple and intuitive fingerprint capture solution operating on secured networks as required by state and federal government. Trained operators can easily navigate our software creating and submitting fingerprint transactions with ease and confidence.


CScan Features

  • Batch Processing
  • Employment Screening
  • Online Applications
  • Screening Services Integration
  • Self Service Portal
  • Status Tracking
  • Tenant Screening

CScan Reviews Recently Reviewed!


Service Without Hassle

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the Certifix software the most because it is very user easy to use, light to carry for mobile services and has remote in assistance if ever needed. Software is simple and fast. We fingerprint up to 3,000 people a month and I've never heard of any of our live scan operators having issues with the software. This is the best system for your money.

Cons: Many companies provide all the whistle and blows incorporated in their software of which very few people really use. Why spend money for things that are not a necessity even in the long run? Certifix is simple which works perfectly for us.

Overall: Certifix provides excellent customer service. All employees are very friendly, professional and courteous. Our experience with Certifix has always been very positive.

Certifix is the complete package...

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Functionality...the software is always kept up-to-date with the DOJ/FBI, and I am able to process fingerprints with clients seamlessly. Equally, I can view the history and sort in several data areas in order to track complete and in-progress scans. In the midst of scanning, the software is fast and accurately displays scan results, with alerts on the quality of the scan if they need to be modified.

Cons: No cons. The DOJ/FBI only allow your history to show for 30 days (which is not a Certifix issue with the software) -- wish we had access to 90 days worth of history.

Overall: I chose Certifix when fingerprints were required for my notary business, and the UPS store was utilizing Certifix equipment. Shortly after, I contacted them to get more information and was intrigued with their full team that I decided to become a Live Scan Technician (own business). From start to now, they provided excellent service, equipment and training.

My experience

Mar 07, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's user friendly so it's easy to use . Scanner is high quality , captured fingerprints are of good quality and clear.

Cons: Only things I don't like it, the SSN field is not mandatory so system will allow us to move forward. So just incase your forget to type SSN number you are screwed. I wish SSN Field was mandatory .

Overall: Software is really good, user friendly and high quality scanner. Great customer service.

Positive

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They keep fixing and improving to make it user friendly.

Cons: I expect when we put postal code and city should auto populate.

Overall: I have been with them for over 7-8 years and they have come long way improved a lot in there billing system which had lot of challenges.

The best thing I like is the owner is all about honesty and customer service in the end he will make you happy and that kept me with them.

I am happy I chose Certifyx

Feb 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is so easy to use, it is practically self explanatory. It is fast and a great GUI.

Cons: I don't think there is a feature I don't like. Maybe that when there is a release note it stays on the screen for a long time and you always have to either click view or ignore.

Overall: I am satisfied with Certifix. The times I need to contact customer support they answer immediately.

usage of software

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Software is so user friendly. I am so glad I have life scan at my location. It added so much more walking customers to my shop. The customer service is awesome. There is always someone there if you need help!

Cons: There is nothing I can think of. It is so easy to use.

ease of use

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy to use software provides a quick experience for the customer

Cons: Software can be slow to respond sometimes when capturing fingerprints with the digid scanner.

Overall: customer service with Certifix is great, they are quick to respond and helpful. It would be nice if we could get more income from the service.

SOFTWARE ANALYSIS

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ACCOUNT VERIFICATION OPTION ON LAST PAGE IS CONVENIENT.

Cons: WOULD BE HELPFUL TO GET AN AUTO RESPONSE IF THERE IS AN ISSUE WITH A SCAN AND IT DIDN'T GO THROUGH - VERSUS US HAVING TO CHECK DAILY TO CONFIRM THE PRIOR DAYS SUBMISSIONS WENT THROUGH.

Great software and company

Mar 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It highlights the important fields necessary to complete the live scan.

Cons: To look up past applicants, the history option does not go back far enough.

Overall: The support is great, also like how the community in notified of you service.

Easy Fingerprinting

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: This is an awesome software. I know a lot of hard work has gone into this product to bring it to this level.

Cons: we don't see anything least in this software

Overall: Very positive, the staff is great and very supportive

great

Feb 26, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: easy to use hard to make a mistake since the system will let you know if the print is not good

Cons: the system does not allow you to go back more than 30 days to review past transactions

Overall: great

Certifix Review

Feb 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very easy to navigate and find information within your finger tip.

Cons: I can't think about anything. It works very smoothly.

Overall: It is very positive. Everybody in support are very helpful.

good experience

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: simplicity...easy to use

easy to learn and use...

Cons: Nothing that comes to my attention at this point....

Overall: very good...good customer service and support...directing new customers to our location

Certifix Live Scan

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software is very user friendly, there is not a lot of detailed information that needs to be imputed in order to do a live scan

Cons: I don't have any complaints about the software. It always reminds me when I need to update.

Overall: I am very impressed with the certifix team. There is always someone there to help even after hours. They are very knowledgeable and have always fixed my issues. I always get a live person within a minute of calling. I trust the m completely. I would highly recommend certifix for your live scan service.

Owner

Mar 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: type account # message come out next to the account

Cons: If no need to collect amount still show. If show $ 0.00 operator not collect form them

Overall: excellent

exelant service

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: easy to find what customer need and easy connection

Cons: smooth processing and no stuck in transection process

Overall: very nice customer service. keep it up.

Manager

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Biometrics seems more friendly- easy to use

Cons: Scanner does not work all the times - have to reboot

Overall: Great customer support and timely- friendly

Certifix works perfect for Pack & Ship stores

Mar 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software is easy to use, very intuitive.

Cons: Wish the TAB order was correct (I use the keyboard a lot, and when you hit TAB, it doesn't always go to what you would consider the "next" field)

Overall: We use this software every day; we rarely have problems or issues and when we do, it's a quick phonecall to Certifix to assist.

accessibility

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: user friendly accessibility in most cases.

Cons: THE PROBLEM OF GOING INTO EVERY BOX EACH TIME.

Overall: smooth functioning. VERY GOOD CUSTOMER SERVICE.

Owner

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the ID's scanner reader and the rolling fingers machine

Cons: have to input all their information when their ID's won't scan

Overall: good

Great customer service

Feb 26, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is fast and efficient. simple to the basic user.

Cons: Sometimes there is interruption in service

CScan REVIEW

Mar 02, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: CUSTOMER SERVICE IS GREAT. VERY FRIENDLY PEOPLE TO WORK WITH .

Cons: NOT FAST OR NEED SOME MORE OFTEN NEED TO SEND TO CHECKED OUT BY TECHNICIAN .

Overall: VERY FRIENDLY AND HELPFUL.

Certifix is number 1

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: They are very helpful and the software is easy to use.

Cons: No complaints, everything works well and they are very helpful when we have questions.

Excellent

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It's easy to use and not complicated to maneuver.

Cons: You unable to make corrections before it's sent while it's in a pending status.

Live scan

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Customer support and friendly software use

Cons: Bringing the apartment number to the proper filed when we scan the IDs

Overall: I really like it

Certifix

Mar 08, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Has detail information of the things that needs to be filled

Cons: Customer Service and machine is too sensitive

Great Service

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great software easy to use. Never had a problem so far. Plus call support is the best.

Cons: Easy to use. Guide you through. One time I miss the finger got wrong finger. Software catch that in sev.

Overall: Glad to use this great software.

I live it

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to understand, learn and use. Easy to work with for mobile services.

Cons: Don't have any that I can think of at the moment.

Overall: I like everyone including Helmy and Brian. They provide suggestions to help grow your business.

Certifix gets the job done

Feb 26, 2019
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to navigate, user friendly. Great software support.

Cons: Features are basic. Comment option would be nice. Equipment needs to be updated. No option to view individual error reports/scores to help with improving the quality of printing.

Overall:

Customer service though is excellent. Very knowledgeable staff. Great problem solvers. I've been in contact with several different CS persons at Certifix. All of them were friendly, helpful, and patient.

President

May 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use . glad the problems with the communication is fixed

Cons: It would be nice on each roll if it automatically moved to the next finger without using the mouse

The best provider

Feb 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: So easy to use and support are always available

Cons: almost nothing, it works so good and overall is perfect

The best provider

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it is very user friendly and the support is always there

Cons: you can say nothing bad about it really!

Certifix Live Scan

Feb 26, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the software, it's easy to use. and have only one issue.

Cons: If I don't use it for awhile like maybe a month goes by I still get charged a monthly maintenance fee for not even using the system. That is the only thing I don't like as I get busy and don't always do livescans. I only do some here and there.

Overall: Overall I like Certifix and will keep using them. I'm also looking at operating in another state and would like to know how I go about that.

The Best Support!!

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I felt that it was really easy to navigate. Anytime I needed help there was always someone there to tell me what I needed to do.

Cons: I didn't think there were any Cons. It was easy to learn

Overall: Seriously anytime I needed any help there was always someone just a phone call away. I never had to wait more than a couple minutes for someone to get on the line, and if I need to leave a message they got right back to me.

MARIANA'S SERVICES EXPERIENCE REVIEW

Feb 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: IS A VERY EASY PROGRAM, I AM EXPANDING WITH MORE CUSTOMERS EVERY DAY

Cons: I WOULD LIKE TO HAVE MORE IN THE HISTORY OF TRANSACTIONS

Overall: THE COSTUMER SERVICE IS VERY FAST HELPING WITH ISSUES, AND I REALLY LIKE THE TIME VIEWER HELP

Great Customer Service & Tech Support

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use & navigate.

Cons: At times takes long to load & lots of updates.

Overall: Everyone from sales, billing & tech support are always really nice, helpful and supportive.

Managing Partner

Mar 05, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
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Pros: This software is very easy to use as it guides you through the process.

Cons: At times the software and hardware does not recognize the fingerprint which forces user to force take the print.

Overall: Overall it's been a pleasure dealing with Certifix. Initially there was an issue regarding the sell of the equipment but it was resolved quickly.

Great Customer Service

Feb 26, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is easy to use and easy to follow

Cons: the fingerprint scans are confusing with the yellow and red. I felt that I was doing the scans wrongs

Good to work with and easy

Feb 26, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to work. Would recommend for anyone needing this product.

Cons: Nothing so far. So far, so good. Hopefully there will be no cons.

Industry Leader

Mar 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It gets the job done. No major problems.

Cons: It doesn't seem to behave all the time with my particular scanner hardware, even though the scanner is in the compatible list.

CERTIFIX REVIEW

Mar 01, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: THE LAPTOP IS PORTABLE AND FLEXIBLE. THE CARD READER IS ALSO TOPNOTCH.

Cons: THE SCANNING MACHINE IS TOO SENSITIVE MAKING DIFFICULT TO GET GOOD PRINTS MOST TIME

Overall: SO FAR SO GOOD

Love it

Feb 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Mobile Convenient no driving cheaper people are friendly

Cons: No complaints what so ever. Fast and accurate