# Cyberimpact Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Cyberimpact the right Email Marketing solution for you? Explore 219 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181270/CyberImpact-Email-Marketing/reviews --- Cyberimpact 4.8 (219) [View alternatives](https://www.capterra.com/p/181270/CyberImpact-Email-Marketing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Cyberimpact Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews AR Amy R Manager of Economic Development and TourismGovernment Administration, 51 - 200 employeesUsed the software for: More than 2 years. “I like the ability to save templates, easily access open rate stats, see how many subscribers/unsubscribers, and overall easy to navigate.“ December 11, 2024 MZ Mariam Z Sr CommsNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months. “Not being able to view or export stats by segments (i.e. contact groups, mailing types, etc.).“ December 12, 2024 MM Mike M CEOEvents Services, 2 - 10 employeesUsed the software for: 6-12 months. “Cyberimpact is a fantastic tool that has made managing the legal aspects of email marketing campaigns incredibly easy.“ September 3, 2024 JC John C Systems AnalystInformation Technology and Services, 10,001+ employeesUsed the software for: 1-2 years. “text styling options are buggy; changing font will break the layout/formatting in the email.“ December 16, 2024 ED Elizabeth D Project CoordinatorMechanical or Industrial Engineering, 51 - 200 employeesUsed the software for: 1-2 years. “It’s also fully compliant with Canadian laws like CASL and Law 25, which is a big plus.“ March 24, 2025 MK Melanie K Communications and Marketing ManagerHigher Education, 11 - 50 employeesUsed the software for: More than 2 years. “We switched to Cyberimpact because it was a Canadian company, and we were experiencing bugs and high prices with Mailchimp.“ December 11, 2024 MK Melanie K Communications and Marketing ManagerHigher Education, 11 - 50 employeesUsed the software for: More than 2 years. “I like that it works well, isn't very buggy, offers the services my organization needs, and that it's Canadian!“ December 11, 2024 JK Jenna K Marketing and Community Engagement LiaisonProfessional Training & Coaching, 51 - 200 employeesUsed the software for: Less than 6 months. “It's hard to find draft mailings, it's not visible on the front login page“ December 11, 2024 ## Showing most helpful reviews Showing 1-25 of 219 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David R. CEO Telecommunications Used the software for: Less than 6 months ### "Great tool, and great team, definitely worth a shot!" December 19, 2023 5.0 Pros I love the team. Whenever you get stuck creating some email marketing scenarios, they are available to jump on a call and brainstorm with you on how to reach your desired outcomes. Cons I wish their HTML editor was easier to use, but as far as I understand, that's already in the plans. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Law 25, Canada-hosted data, pricing, etc. Review Source Response from Cyberimpact January 10, 2024 Hi David, Thank you for taking the time to leave a review; your feedback is greatly appreciated! ED Elizabeth D. Project Coordinator Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Best Alternative for Mailchimp in Canada" March 24, 2025 5.0 t’s a reliable and intuitive email marketing platform, especially for businesses operating in Canada. The tool makes it easy to manage campaigns, build subscriber lists, and ensure compliance with Canadian anti-spam laws (CASL), which gives peace of mind. I also appreciate how the platform continues to evolve—new features like landing pages and marketing automation are being rolled out thoughtfully. The customer support team is responsive and genuinely helpful, and the onboarding experience was smooth. Cyberimpact isn’t just a Mailchimp alternative—it’s a tailored solution for Canadian businesses that want power, simplicity, and local compliance all in one place. Pros What I like most about Cyberimpact is how intuitive and user-friendly the platform is — no steep learning curve. It’s also fully compliant with Canadian laws like CASL and Law 25, which is a big plus. The fact that everything is in French and English, with local customer support, makes a huge difference. Bonus: Pricing is in Canadian dollars, so no surprises on your credit card bill! Cons While Cyberimpact covers all the essentials really well, it doesn’t have as many third-party integrations as some of the bigger players. Depending on your tech stack, you might need to find workarounds or use Zapier for some connections. That said, their team is super responsive to feedback and always improving the platform. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Pricing and Canadian data hosting were both very important to me, and I needed the platform to offer equivalent features. Review Source Response from Cyberimpact March 26, 2025 Thank you so much for this amazing and detailed review! We’re thrilled to hear that Cyberimpact has been a great fit for your needs — especially when it comes to ease of use, compliance with Canadian laws, and the importance of bilingual support and pricing in Canadian dollars. These are exactly the kinds of things we care deeply about, and it’s great to see they make a real difference for you. We hear you on third-party integrations — it’s definitely something we’re actively working on, and feedback like yours helps us prioritize what matters most. Thanks again for choosing Cyberimpact and for recognizing the direction we’re heading with new features and platform improvements. We’re proud to support Canadian businesses like yours! MZ Mariam Z. Sr Comms Non-Profit Organization Management Used the software for: 6-12 months ### "Mariam from OCO" December 12, 2024 3.0 Pros How easy it is to use, and how quickly the team gets back via chat. Cons Not being able to view or export stats by segments (i.e. contact groups, mailing types, etc.). Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Prior employee made the choice, they were concerned about CASL compliance Review Source Response from Cyberimpact December 16, 2024 Thank you for highlighting our ease of use and responsive support—your feedback on segment stats is invaluable as we strive to enhance Cyberimpact! SB Syreeta B. Vice President Entertainment Used the software for: 6-12 months ### "Game-Changing Results: Open Rates Skyrocketed from 5% to 50%!" February 27, 2025 5.0 Exceptional customer service! \[sensitive content hidden\] and his team demonstrates a deep passion for understanding businesses and their goals, taking the time to craft tailored recommendations that truly make an impact. Cyberimpacts dedication and expertise ensure the best possible outcomes for their clients. Pros The Cyberimpact team does a fabulous job on increasing your open rates all while ensuring your business is compliant. Cons No complaints, best decision we ever made switching to Cyberimpact! Highly recommend to any business wanting to up their email game. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Cyberimpact I was thrilled to discover that Cyberimpact is an all-Canadian business! Meeting \[sensitive content hidden\] at Social West was a game-changer—he took the time to understand our challenges and went above and beyond to find the right solution for us. His dedication and expertise were truly appreciated and ultimately earned our business. Switched from [Adentro](https://www.capterra.com/p/195674/Zenreach-Engage/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Our open rates were so low and we could not figure out why a majority of our emails were not even getting through to our guests. Review Source Response from Cyberimpact March 3, 2025 Thank you so much for your incredible review! We’re absolutely thrilled to hear about your game-changing results—seeing your open rates soar from 5% to 50% is exactly the kind of impact we strive for! 🎉 It means a lot to us that you’ve found value not only in our platform but also in our customer service. At Cyberimpact, we’re passionate about helping businesses like yours maximize email performance while staying fully compliant. Knowing that our tailored approach made a real difference for you is the best reward we could ask for. DL Denys L. Director Information Services Used the software for: 2+ years ### "Reliable and excellent value for money" March 21, 2025 5.0 We've been sending out over 100,000 e-mails a week for the past 3 years with no problems whatsoever. Pros Performance, service, reliability. Answers within a minute. Less expensive than Mailchimp. Cons Mail cannot be programmed for different time zones Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) too expensive, too many options we didn't use Review Source Response from Cyberimpact March 26, 2025 Thank you so much for your kind words and your continued trust over the past 3 years! We’re thrilled to hear that Cyberimpact delivers the performance, service, and reliability you need — and that we’ve been a more cost-effective fit compared to Mailchimp. We appreciate your feedback about time zone-based sending; it’s a great insight and we’ve shared it with our product team. Thanks again for being part of the Cyberimpact community — here’s to many more successful sends! MK Melanie K. Communications and Marketing Manager Higher Education Used the software for: 2+ years ### "Cyberimpact is Canadian and awesome!" December 11, 2024 5.0 We switched to Cyberimpact because it was a Canadian company, and we were experiencing bugs and high prices with Mailchimp. Cyberimpact has been super reliable and easy to use, I regularly train new students to use it and the learning curve is quick, and I'm really happy with the service in general! Pros I like that it works well, isn't very buggy, offers the services my organization needs, and that it's Canadian! I'm glad we made the switch from Mailchimp. Cons I would like to be able to get more data. What I'm looking for is aggregated data based on the groups I'm sending to (not data on individual newsletters or all newsletters, but all the newsletters to a particular group). Fonts are difficult to control at times: I'd like to be able to change the default font. Alternatives considered [Envoke](https://www.capterra.com/p/183402/Envoke-Email-Marketing/) Reason for choosing Cyberimpact Better pricing, templates and less pushy sales tactics. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) To be data compliant, for cost and also to support a Canadian company. Review Source Response from Cyberimpact December 12, 2024 Thank you for the glowing review! We're so glad you're enjoying Cyberimpact—your suggestions on data insights and font controls are valuable, and we’ll strive to improve! JC John C. Systems Analyst Information Technology and Services Used the software for: 1-2 years ### "Cyberimpact is my friend" December 16, 2024 4.0 overall positive experience. i like how aggressive you are with the new features being added but some advance notice is always appreciated Pros ease of use, reliability, scheduled mailings and great stats reporting Cons text styling options are buggy; changing font will break the layout/formatting in the email. text editor adds to many span tags in code Switched from [Sendy](https://www.capterra.com/p/234663/Sendy/) for better reporting and better contact list management Review Source Response from Cyberimpact December 17, 2024 Thank you for your feedback! We're glad you value our ease of use, reporting, and new features, and we’ll work on improving the text editor experience to make it even better. SS Suraj S. Director, International Marketing and Recruitment Education Management Used the software for: 2+ years ### "Love using CyberImpact" December 11, 2024 5.0 Love the product, been a power user for years now! Pros Ease of use, user interface, design modules and most importantly, CASL compliant Cons Not able to cc emails but no other cons as such Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Cyberimpact CyberImpact is CASL compliant, a Canadian company and the customer service has been excellent. Review Source Response from Cyberimpact December 12, 2024 Thank you for being a loyal power user! We're thrilled you love Cyberimpact—your feedback on cc emails is noted, and we’ll keep it in mind for future improvements! JL Joanne L. Manager of Communication and Fund Development Non-Profit Organization Management Used the software for: 2+ years ### "Great Canadian product" December 11, 2024 4.0 Good - happy with this product. I've been using it for many years Pros It is Canadian. Responsive service and helpful staff Cons Managing contacts and groups -- keeping a clean list is difficult Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Wanted a Canadian product that housed out data in country Review Source Response from Cyberimpact December 12, 2024 Thank you for your continued support! We're thrilled you're happy with Cyberimpact—your feedback on managing contacts is appreciated, and we’ll strive to make it even easier! FP Francis P. Co-founder Information Technology and Services Used the software for: Less than 6 months ### "Encourager local" March 20, 2025 5.0 I haven't use it a lot for the moment, but for the moment it was positive and the support team was fast and helpful. Pros They are local and speak french, they have better pricing than competition. Cons I haven't use it a lot for the moment, so have have nothing negative to say. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Saving cost for my clients and support local business. Review Source Response from Cyberimpact March 25, 2025 Thank you so much for taking the time to share your feedback! We're happy to hear that you're enjoying the experience so far and that our support team was able to assist you quickly. Supporting local businesses and offering a platform in French at a competitive price are things we truly value—so it’s great to know that resonates with you. If you ever have questions as you explore Cyberimpact further, don’t hesitate to reach out. We’re here to help! CG Caroline G. Intervenante et adjointe à la direction Hospital & Health Care Used the software for: 1-2 years ### "Facilite l'envoie de masse ++ et le marketing automatisé!" June 25, 2025 5.0 Pros La facilité de prise en main, les modèles disponibles, le service à la clientèle, l'intégration avec Amilia. Cons Pour le moment nous n'avons pas d'inconvénients à apporter autre qu'une option qui n'est pas disponible et que nous souhaitons fort qu'elle soit ajoutée prochainement. Alternatives considered [Zapier](https://www.capterra.com/p/130182/Zapier/) Reason for choosing Cyberimpact Il y avait plus de possibilités et d'options pour répondre à nos différents besoins et nous avait été recommandé par d'autres organismes. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) On souhaitait utiliser une plateforme Québécoise/Canadienne, notamment pour la gestion des données/confidentialités des données qui est différentes ici qu'aux USA. Review Source Response from Cyberimpact June 26, 2025 Thank you so much for your thoughtful review! 😊 We're thrilled to hear that you're enjoying the ease of use, our template library, the quality of customer service, and the integration with Amilia, these are all areas we continuously strive to excel in. We're also grateful for your constructive feedback. While it's wonderful to hear you haven't encountered any major drawbacks, we truly appreciate you pointing out a missing feature that you hope to see in the future. Your input is invaluable and has been shared with our product team as we work to enhance the platform even further. Thanks again for being part of our community! SS Sophie S. Coordonnatrice aux communications Government Administration Used the software for: 2+ years ### "Bon produit québécois, bon service!" April 3, 2025 5.0 Pros Facile d'utilisation. Beaucoup d'explications et façons de faire disponibles. Support en ligne rapide et efficace. Cons Quelques bogues surviennent parfois sans trop de raisons. Mais le support nous dépanne rapidement. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Souvent en anglais, désir d'opter pour un produit québécois. Review Source Response from Cyberimpact April 4, 2025 Thank you so much for your kind words and thoughtful review! We're thrilled to hear that you're enjoying the platform and finding it easy to use. Our team works hard to provide helpful resources and responsive support, so it's great to know that's making a difference for you. We appreciate your feedback about the occasional bugs — while we aim for a smooth experience, it's reassuring to hear our support team has been able to assist you quickly when needed. Your input helps us keep improving! FH Frédérique H. Coordonnatrice marketing Civil Engineering Used the software for: 1-2 years ### "Une plateforme simple à utiliser et abordable" December 12, 2024 5.0 J'aime beaucoup utiliser la plateforme, ça nous permet de centraliser notre base de données et de facilement gérer nos communications par courriel. Pros En plus d'avoir leurs serveurs au Canada, la plateforme est très facile à utiliser et complète. Le service à la clientèle est réactif. Cons Il serait intéressant d'explorer la fonction de marketing par SMS Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) On voulait une solution québécoise, avec des serveurs au Canada. Review Source Response from Cyberimpact December 16, 2024 Thank you for appreciating our simplicity, affordability, and responsive support—your suggestion about SMS marketing is noted as we explore new features! CC Caroline C. Chargée de projet Marketing and Advertising Used the software for: 2+ years ### "Évaluation Cyberimpact\_Agence Pixi" October 15, 2024 5.0 Cyberimpact une solution idéale pour les entreprises cherchant à simplifier et optimiser leur marketing par courriel. Pros Conformité à la loi anti-pourriel (LCAP) Simplicité d’utilisation Statistiques détaillées Assistance rapide et personnalisée en cas de besoin. Cons \- Plus de modèle de bouton - Plus de pictogramme - Les blocs de textes sont très limités, nous avons besoin de contrôler l'interlignage des fois (grossir les mots sans que la phrase au complet soit affectée) Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Cyberimpact propose une interface conviviale, même pour ceux qui ne sont pas experts en technologie. Créer et envoyer des infolettres devient rapide et facile. Review Source Response from Cyberimpact October 22, 2024 Bonjour Caroline, merci d'avoir pris le temps de nous laisser un bel avis, c'est très apprécié! CL Claudia L. Auteure Entertainment Used the software for: 2+ years ### "Je ne suis jamais seule avec Cyberimpact" September 30, 2025 5.0 Pros Déjà fière d'avoir choisi une entreprise québécoise, mes attentes sont surpassées quant aux service de soutien. Tout est clair, les modèle sont intéressants, je me sens en sécurité et l'analyse de mes statistiques est facile. Cons Le prix était un enjeux, mais le service, le soutien, la clarté et la sécurité ressentie le valent bien ! Review Source LB Line B. adjointe administrative Civic & Social Organization Used the software for: 1-2 years ### "Merci beaucoup" April 11, 2025 5.0 beau logiciel, facile de comprendre la façon de faire et aussi avoir de l'aide rapidement. Pros Ce logiciel est très facile, on apprend rapidement. Cons Jusqu'à maintenant, je n'ai pas eu de problème. Review Source Response from Cyberimpact April 15, 2025 Thank you so much for your kind words! We’re thrilled to hear that you find our software easy to use and that you were able to learn it quickly. Our team works hard to make sure everything is intuitive and that help is always within reach, so it means a lot to know that’s been your experience. If you ever have any questions or suggestions in the future, don’t hesitate to reach out—we’re always here for you. Thanks again for being part of our community! iG isabelle G. adjointe Government Administration Used the software for: I used a free trial ### "C'était pour le télétravail" April 30, 2025 5.0 Fort intéressant pour ma culture j'adore bien l'intention de récidiver. Merci je sais pu quoi écrire. Pros Le respect de mes connaissances on s'est compris juste ca en 2025 c'est un gros plus Cons je n'ai pu partager mon fichier final Je trouve un peu achalant le fait de nous prendre en otage pour répondre ou et faire un résumé de 80 mots pour s'en sortir Review Source Response from Cyberimpact May 7, 2025 Thank you so much for taking the time to share your experience with us! We’re truly glad to hear that you felt respected and that our collaboration was smooth — mutual understanding is something we deeply value, and it’s great to know it made a difference for you, especially in today’s work environment. We also appreciate your honesty about the final file submission process. We understand how requiring a summary can feel limiting, and your feedback helps us reflect on how we can make the process more flexible and user-friendly in the future. It’s wonderful to hear that the experience was culturally enriching for you and that you're interested in doing it again. That means a lot to us. Thank you again for your thoughtful comments — and no worries, you've written more than enough 😊 PG Philippe G. CEO Food & Beverages Used the software for: 6-12 months ### "Highly recommend!" December 16, 2024 5.0 Highly recommend! Effective and easy to use Pros Really effective! The automation feature works really well, it allowed us to cancel other email subscriptions. Cons Really no downside this far, we really like it Review Source Response from Cyberimpact December 17, 2024 Thank you for your kind words! We're thrilled that our automation features have streamlined your process and made Cyberimpact your go-to solution! AM Andrea M. Digital Marketing Coordinator Insurance Used the software for: 2+ years ### "Best customer service team" July 29, 2024 5.0 Great, anything we don't know how to do, we can ask or Google the answer and the answer is clear and easy to understand. Pros I like the analytics, we use it a lot and have been increasing our use of it this year and will continue to use it going forward. I wasn't working with my department when we first got Cyberimpact, so I've had to learn as I go. Luckily, Cyberimpact has by far the best, most responsive, knowledgeable customer service team/interactive chat I have ever used. Anything I don't know, or am not sure of, I can ask and they explain it in simple terms/plain language. They've even stayed online with my team to walk us through and help us clean up our account when we weren't sure what we were doing to clean it. Cons It's not always the most intuitive in terms of clicking around and knowing what things mean - like groups, updating contacts vs adding new ones BUT they have a great FAQ/article section and responsive chat, so that one con is cancelled out. Review Source Response from Cyberimpact August 5, 2024 Hi Andrea, Thank you for taking the time to leave us a nice review, it is always appreciated! :) JR Joe R. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "EXCELLENT PRODUCT / USER SUPPORT" March 27, 2024 5.0 Excellent; when I have needed support, which has been minimal, responses are concise and helpful Pros Ease of use; CASL Compliance; list management Cons None; CyberImpact meets our needs handsomely Review Source Response from Cyberimpact March 28, 2024 Hi joe, thank you for taking the time to leave us a review, it's much appreciated! :) XC Xavier C. Director, Investments Financial Services Used the software for: 1-2 years ### "Excellent email marketing tool!" November 17, 2023 5.0 Pros The interface is really user-friendly and provide great template to make it easier to send professional email. Cons The platform might not have all the features compared to the big players of the industry, but it provides all the core features I need (emailing, automation, segmentation, etc.) at a very reasonable price so I know I am not paying for features that I don't use. Review Source Response from Cyberimpact January 10, 2024 Hello Xavier, Thank you for taking the time to leave a review; your feedback is greatly appreciated! HL Heather L. Secretary Non-Profit Organization Management Used the software for: 1-2 years ### "Email service review" April 2, 2019 5.0 Great experience and would recommend the service. Pros Ease of use and adding of recipients and the look of the emails once finished. Team very responsive if there are questions or issues. Cons Could make adding files more intuitive aka easy. When an email is rejected it goes into an invalid file and you cannot just move it back - you have to delete and then re-enter unless you get the customer support . We did get great customer support for this when it happened that 70 email addresses were rejected. Not sure if it happens again if this continues. However the team is very responsive to customer needs. Review Source DJ David J. I.T. Hospital & Health Care Used the software for: 6-12 months ### "Hospital Auxiliary Fundraising" December 21, 2022 4.0 I am satisfied with the program, it does provide the service I need. However, as mentioned above I would like to option to freestyle occasionally Pros Ease of use and setup. Once I became familiar with the program updating and sending out eblasts was reasonably routine. Cons Would like to have freestyle type of option. Photos and text where ever and when even I choose Reason for choosing Cyberimpact Cost and lack of unnecessary content restrictions. We are a charity group and cost is critical. Review Source Response from Cyberimpact January 3, 2023 Hello David, Thank you for taking the time to leave us a review, it is much appreciated! GA Gerry A. owner Insurance Used the software for: 1-2 years ### "Best email service I ever had" April 1, 2019 5.0 sending up to 500 emails in minutes and having a complete revue about the campaign Pros easy, simple, fast, compliant and best customer service. Cons nothing I can think about was negative about CYBERIMPACT Review Source TB Tony B. Communication Specialist Civic & Social Organization Used the software for: Less than 6 months ### "So glad to have found a Canadian alternative" December 4, 2018 5.0 Our organization relies heavily on email to communicate with our members. But due to new policy requirements, we had to find a solution that stores personal data in Canada. We're so happy to have found Cyberimpact and everything is great so far! Pros Canadian servers, and an excellent customer service to help us get started. Cons We had to re-import our list and recreate templates, but that was to be expected. 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