# SPS Revenue Recovery Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SPS Revenue Recovery the right Supply Chain Management solution for you? Explore 27 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181276/SupplyPike/reviews --- SPS Revenue Recovery 4.9 (27) [View alternatives](https://www.capterra.com/p/181276/SupplyPike/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 10th, 2026 # Reviews of SPS Revenue Recovery Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews AD Alejandra D Customer Operations SpecialistConsumer Goods, 11 - 50 employeesUsed the software for: Less than 6 months. “With some added flexibility and enhancements to data customization, it could be even more powerful.“ June 12, 2025 JC Jonathan C CFOConsumer Goods, 11 - 50 employeesUsed the software for: 1-2 years. “It's great having an advocate and guide through the world of system driven invoice deductions. “ November 7, 2025 AH Aaron H Sales and Inventory AnalystConsumer Goods, 201 - 500 employeesUsed the software for: 6-12 months. “I love the simplicity of implementation, automated disputing, and the help it gives you to solve the root cause and improve your cash flow process even more!“ August 13, 2024 RR Rob R Accounts Receivable SupervisorConsumer Goods, 201 - 500 employeesUsed the software for: 6-12 months. “The convenience of the process being automated helps us save time and money.“ August 13, 2024 ## Showing most helpful reviews Showing 1-25 of 27 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SJ Stephanie J. Customer Compliance Specialist Consumer Goods Used the software for: 1-2 years ### "Overwhelmed with chargebacks? The answer: SupplyPike" April 10, 2025 5.0 Our company was struggling with the rate of CBs from our largest customers and most were invalid. SupplyPike came in a streamlined our process for disputes and freed us up for other work that was taking a backseat to CBs. They've always welcomed my feedback about the product and actually implemented some changes that I felt would make their product better/ Pros Fast response times from all SupplyPike employees Affordable product SupplyPike welcomes customer feedback The automation is top notch Easy to get setup Cons Everyone is so helpful....is that really a con....probably not. I haven't found anything I didn't really like. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing SPS Revenue Recovery Our company wanted to take control of our chargebacks and dispute invalid charges instead of just settling. We wanted data to fix a problem if there was one and not be blind as to what our customers were seeing as issues. Review Source AM Amanda M. Sales Distribution Analyst Wholesale Used the software for: 2+ years ### "game changer for combatting endless shortage claims " April 10, 2025 5.0 Onboarding with SupplyPike has made a massive difference for our company and we are extremely grateful for the services they have provided us over the years. We look forwarding to continuing this relationship for years to come. Pros We love everything about SupplyPike! The portal is extremely user friendly, the support team is quick to answer questions, but mostly SupplyPike's efficiency is unmatched. Cons We have not had a single negative experience with SupplyPike. Reason for choosing SPS Revenue Recovery We chose SupplyPike over other similar services based off of reviews from other company's relationship with SupplyPike, success rate, price, transparency, and how hands on and informative the team was upon initial conversations and setup. Review Source BS Billy S. Controller Consumer Goods Used the software for: Less than 6 months ### "Great platform" November 8, 2025 5.0 Pros I love the seamless dispute automation. Very efficient and very effective. Almost entirely hand off now. Cons Weve had some issues connecting everything for the suppliers that are on their platform, and there are also several retailers we work with that are not on their platform. Review Source AD Alejandra D. Customer Operations Specialist Consumer Goods Used the software for: Less than 6 months ### "Powerful Tool for Order Visibility and Invoicing, with Room to Grow" June 12, 2025 5.0 My experience with SupplyPike has been very positive. It’s a reliable part of my daily workflow in customer operations. The platform helps me stay ahead of shipping timelines, ensures invoicing accuracy, and improves cross-team communication. On top of that, the support team is always available, responsive, and extremely helpful—making a big difference when time-sensitive issues arise. With some added flexibility and enhancements to data customization, it could be even more powerful. Pros What I like most about SupplyPike is how it centralizes and streamlines order management. I can track order statuses, view shipping confirmations, and manage invoice processing with clarity. The platform has been especially helpful in identifying discrepancies, automating date estimations, and organizing data for Kroger, Target, and other major retailers. Its visibility tools save time and reduce manual follow-up. Cons One limitation is around system visibility inconsistencies—sometimes POs appear with mixed statuses (e.g., shipped and fulfill at WH), which requires manual clarification. Also, more flexibility in reporting and integrating custom macros or formulas would be helpful for operations-heavy workflows. Review Source JC Jonathan C. CFO Consumer Goods Used the software for: 1-2 years ### "A Big Help" November 7, 2025 5.0 Highly positive. Really enjoyed the people we worked with and felt "helped." Also, the platform has been effective at reversing thousands in errant fees. In the final tally, we are saving way more through using SupplyPike than we would trying to do this "manually." We more than make up the subscription fees for the SupplyPike contract. Pros It's great having an advocate and guide through the world of system driven invoice deductions. This has been a fantastic tool for our company. Cons Lots to learn to use the platform most successfully, but help is provided for a really nice progression through the aspects of using SupplyPike. First, get the low-hanging fruit, as it were, and then use more complicated methods, appeals, and so forth to keep reclaiming bogus fees. Review Source SE Staecy E. Senior Finance Analyst Retail Used the software for: 1-2 years ### "Moose Toys Supply Pike review" November 4, 2025 4.0 Overall Supplypike is very helpful with claims processing and keeping track of disputes, i don't necessarily have any complaints Pros The ease of disputing and setting claims to auto-dispute. as well as the multiple dispute feature to continue to lodge disputes on the same claim once denied. Customer service is also very responsive as our contact rarely ever isnt available. Cons The reporting aspects of supply pike can be improved on. sometimes it can be hard to find where exactly to go to get specific data. Review Source MW Michelle W. Director, Marketing and Operations Consumer Goods Used the software for: 1-2 years ### "Worth the money" June 18, 2025 5.0 Pros The platform is easy to navigate and there is dedicated customer support to help maximize the return. The team is very proactive, helpful and responsive. Cons The amount of time it takes for a dispute to be resolved can be length, especially for Walmart and often require follow-ups. Review Source JD Jennifer D. Shipping and Collections Specialist Sporting Goods Used the software for: 1-2 years ### "Opinion from a Supplier" April 10, 2025 5.0 Everyone I have spoken with in Supply Pike have always been super helpful. If they do not have the answer to a question, they at least tell you they will find out and get back with you. Which in my opinion is really good customer service. Rare these days. Pros That every claim that comes through is automatically being disputed without having to manually upload them. Saves a bunch of time. Cons Still not understanding how it is said in Supply Pike you can dispute up to three times on one claim to try and get it resolved. I've tried disputing a claim before for a 2nd time but gets denied as a duplicate. Maybe there is something I'm not aware of. Review Source WB Winnie B. CFO Apparel & Fashion Used the software for: 1-2 years ### "Love SupplyPike" October 28, 2024 5.0 Once I got through all the backlog of previous years I go in and check daily and maybe spend 15 mins a week instead of hours. Not having to pull claims, and invoices for each chargeback really streamlines the process. Pros Walmart is a beast of a customer to work with and SupplyPike makes it super easy to get through all the chargebacks and get as much recovered as possible. Cons The only thing I wish was better was the total chargeback amounts don't match actual all the time so it's a little misleading on how much you didn't recover. Review Source BS Beth S. Sales and Analytical Retail Used the software for: Less than 6 months ### "Supply Pike is Great" June 12, 2025 5.0 Notion is perfect for anyone who wants flexibility and control over how they process their work. I highly recommend it to anyone working with retailers Pros Supply Pike has completely changed the way I organize my work and personal life. It’s an incredibly versatile platform that combines notes, task management, databases, and calendars—all in one clean interface. Cons If I had to nitpick, the learning curve may be a bit slow for new users, but once you get the hang of it, it’s incredibly powerful. Review Source ML Madison L. Senior AR Specialist Machinery Used the software for: 2+ years ### "SupplyPike is a Necessity " October 31, 2024 5.0 Everyone is so helpful at SupplyPike. SupplyPike is truly an asset to our company. Pros SupplyPike has given our company visibility to unknown deductions and the given us the opportunity to dispute them with ease. Cons I wish SupplyPike was able to dispute for all of our retailers we supply to. Review Source sS sandra S. Controller Food Production Used the software for: 1-2 years ### "Supply Pike is the best" November 6, 2024 5.0 excellent service. Consistent follow ups in case we have issues or questions. Very satisfied with this service Pros Supply Pike provides information beneficial in the receivables / collections departments. It facilitates the document / agreement / payment process. The reports provide the means to keep all informed. Cons i cannot think of anything that i like the least. Review Source MP Maya P. Deduction Supervisor Consumer Goods Used the software for: 1-2 years ### "Amazing product" October 29, 2024 4.0 i love the product and the support. its been amazing working with this platform Pros Ease if use; the support is amazing. Supplypike resources are always ready to help and answer our queries and question. great support and great product. Cons need more reporting flexibility for chargeback. Review Source JC Jessica C. Accounts Receivable Consumer Goods Used the software for: 1-2 years ### "This is your sign to get Supply Pike!!" October 28, 2024 5.0 I love Supply Pike! From the system to the team, I would definitely recommend this platform to others. Pros Supply Pike is very easy to navigate and their team is very helpful and attentive! Cons There were a few system errors I previously ran into which affect my reports, however, it got resolved quickly. Review Source EM Erica M. AR Deductions and Collections Specialist Food & Beverages Used the software for: 6-12 months ### "User friendly with great customer support!" October 28, 2024 5.0 SupplyPike has given me back so much time. The ease of disputing along with the support have been great. I have been able to ask a variety of questions, and I always receive an answer with suggestions. Pros I like how easy it is to submit a dilute. I can do hundreds in no time with the bulk option or go through one-by-one with ease. The features are always updated, and I like seeing things at a glance with the dashboard. Cons I have not encountered any cons yet in the 10 months I have been using it. Review Source NS Natalie S. Accountant Food & Beverages Used the software for: 1-2 years ### "Excellent product with even better customer service!!" August 28, 2024 5.0 We have biweekly calls that are very informative and helpful. I love the auto dispute function, as we have small, daily claims and we can be hands off on a daily basis. Pros I like that they are expanding the product line and I like that they listen to their customers and make changes/upgrades. I also love our customer service, very educated and willing to meet with us and answer emails timely. Cons I like everything so far. Walmart deducts as a means to new revenue centers and SupplyPike understands that and is working to create new avenues for us to file claims. I just wish it would happen overnight. Review Source PT Purnima T. Compliance Apparel & Fashion Used the software for: 1-2 years ### "Supply Pike! " November 7, 2024 5.0 My experience with SupplyPike is great, they are a major asset to our company! Pros Their team and how responsive they are and how easily chargebacks can be disputed using SupplyPike. Cons comment section do not have the history with the dispute remarks Review Source LA Lisa A. Accounts Receivable Manager Apparel & Fashion Used the software for: 1-2 years ### "Game Changer!" August 13, 2024 5.0 Supply Pike is a game changer! It has been my pleasure to work directly with many of the staff members to enhance the product that we use today. Where would we be without it? Pros Staff is responsive and readily available to train and assist to resolve issues. Platform is user friendly and supports multiple divisions/companies. Collaborative atmosphere allowing for expansion of emerging deduction categories. Fully integrated with daily updates and runs behind the scenes. Eliminated repetition of labor-intensive manual processes. Cons It is so good it could potentially replace an associates job function, but allows for more concentration in other areas. Review Source PM Paul M. Sr. AR Manager Apparel & Fashion Used the software for: 2+ years ### "Always Innovating" August 16, 2024 5.0 I have been working with Supply Pike about 3 years. They are always there when you need them. They will do whatever they can to respond to their clients needs/requests. I don't know what we did before them! Pros They are always innovating and seeing what they can do to improve the current features as well as looking to add features to make our job easier. Cons I do not have any cons at all! They have always responded quickly and efficiently to anything and everything. Review Source SL Shea L. E-commerce and Specialty Account Management Sporting Goods Used the software for: 6-12 months ### "SupplyPike? More like lifeline! " August 13, 2024 5.0 Everyone at SupplyPike is extremely helpful and responsive. Their organization and team takes each customer seriously and if they don't know an answer they will get back to you exceptionally fast with it! Amanda Gibbons is an amazing team member and I am so thankful to work with her! Pros Organizes the chaos and confusion of disputes with multiple companies! Target disputes and claims are a beast and would almost be a full time job for our company without SupplyPike. Cons I wish it was more clear about why a Walmart claim won't submit as well as giving unlimited auto disputes with Target claims. Review Source KL Kayley L. Operations and Sales Assistant Warehousing Used the software for: 1-2 years ### "SupplyPike is a lifesaver!" August 15, 2024 5.0 Overall, SupplyPike has not only saved me time, but has helped us get back a lot of money that we thought was lost. Such a great add to our company. Pros What I like most about SupplyPike is the time that it saves me. I was disputing invoices individually before SupplyPike and it would take me 6-8 hours a WEEK! With SupplyPike I am now down to about 1-2 hours a week if that. Cons I have yet to encounter something I dislike about SupplyPike. Alternatives considered [Syndigo](https://www.capterra.com/p/122137/PCC/) Reason for choosing SPS Revenue Recovery Overall, was the best bang for our buck along with had the most useful resources that we needed Review Source RT Rendy T. Controller Retail Used the software for: 1-2 years ### "User Friendly, Great Customer Support" August 13, 2024 5.0 SupplyPike has tremendously assisted us in managing deductions. SupplyPike has help us managing numerous deductions and responded to these deductions effectively and efficiently. I do appreciate the support from SupplyPike dedicated service team: they genuinely provide excellent support and assistance and are always available for questions, calls and meetings. Pros SupplyPike is extremely user friendly - really easy to navigate and understand. The service team is knowledgeable, responsive and genuinely interested in helping us. I can't say enough\` Cons None. We are really happy with SupplyPike's performance. Review Source PW Peggie W. Resolution Analyst Health, Wellness and Fitness Used the software for: 1-2 years ### "Supply Pike Stellar Product!" August 13, 2024 5.0 I meet with Teresa Lea every month and her experience and knowledge are vast and superior! She is such a great asset to Supply Pike; they have a gem in her skillset! Pros Great Product. No need to pull as much, if any, backup in the dispute process and the staff is very responsive and pleasant. Cons That packing slips are not included in data pull. Review Source RR Rob R. Accounts Receivable Supervisor Consumer Goods Used the software for: 6-12 months ### "Great Partner!" August 13, 2024 5.0 The support team has been phenomenal! From the beginning of the set-up process to answering and following up on any questions we had, have been great. Best decision we have made to help us collect deductions faster and efficiently. Pros The convenience of the process being automated helps us save time and money. Cons I can absolutely not think of anything that is a con to Supply Pike. Review Source AH Aaron H. Sales and Inventory Analyst Consumer Goods Used the software for: 6-12 months ### "LOVE SupplyPike!!" August 13, 2024 5.0 I love the people at supplypike, they are super easy to work with! Their product is sophisticated but easy to understand and has helped generate amazing money and insights for our organization! Pros I love the simplicity of implementation, automated disputing, and the help it gives you to solve the root cause and improve your cash flow process even more! Cons I don’t think it’s a supplypike issue, but I do have to log into my portals and other connected systems quite a bit and can cause issues with the automated process Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.