# SPS Revenue Recovery Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SPS Revenue Recovery the right Supply Chain Management solution for you? Explore 36 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181276/SupplyPike/reviews --- SPS Revenue Recovery 4.9 (36) [View alternatives](https://www.capterra.com/p/181276/SupplyPike/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 4th, 2026 # Reviews of SPS Revenue Recovery Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews MV Melissa V Logistics Customer Service ManagerConsumer Services, 201 - 500 employeesUsed the software for: More than 2 years. “The user friendly interface makes it simple to navigate through claims, track progress, and stay organized without any unnecessary complexity. “ May 19, 2026 MV Melissa V Logistics Customer Service ManagerConsumer Services, 201 - 500 employeesUsed the software for: More than 2 years. “They consistently provide valuable insights and guidance that I would not have had otherwise, which has made a meaningful difference in how we approach and manage chargebacks.“ May 19, 2026 AH Aaron H Sales and Inventory AnalystConsumer Goods, 201 - 500 employeesUsed the software for: 6-12 months. “I love the simplicity of implementation, automated disputing, and the help it gives you to solve the root cause and improve your cash flow process even more!“ August 13, 2024 AD Alejandra D Customer Operations SpecialistConsumer Goods, 11 - 50 employeesUsed the software for: Less than 6 months. “With some added flexibility and enhancements to data customization, it could be even more powerful.“ June 12, 2025 ## Showing most helpful reviews Showing 1-25 of 36 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Steve J. Senior Director of Global Logistics Consumer Goods Used the software for: 2+ years ### "A Quality Partnership" May 20, 2026 5.0 The experience we have had with SPS has been exceptional. Their Customer Service folks are truly wonderful, caring, professional people who go out of their way to provide support. In addition, the tool that we use to recover monies has always been easy to use but continues to improve and become easier and more effective as time goes by. It has been a real success story for us, as our management team considers SPS a very important partner! Pros Working with SPS has been a tremendous benefit for our company. We use their services for a number of major retailers: Walmart, Target, and CVS just to name a few. Our company has recovered a tremendous amount of money for invalid deductions over the course of 4+ years now. Before working with them, we were not able to receive back large amounts of refunds that we were entitled to, not to mention we now devote far less time and energy in doing so. Cons Can't truly think of anything significant, only that I wish they had a couple of additional retailers where they offered deduction recovery service. Having said that, they've been adding retailers as they develop solutions, so perhaps they will be adding a couple of the ones we would want. Review Source SJ Stephanie J. Customer Compliance Specialist Consumer Goods Used the software for: 1-2 years ### "Overwhelmed with chargebacks? The answer: SupplyPike" April 10, 2025 5.0 Our company was struggling with the rate of CBs from our largest customers and most were invalid. SupplyPike came in a streamlined our process for disputes and freed us up for other work that was taking a backseat to CBs. They've always welcomed my feedback about the product and actually implemented some changes that I felt would make their product better/ Pros Fast response times from all SupplyPike employees Affordable product SupplyPike welcomes customer feedback The automation is top notch Easy to get setup Cons Everyone is so helpful....is that really a con....probably not. I haven't found anything I didn't really like. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing SPS Revenue Recovery Our company wanted to take control of our chargebacks and dispute invalid charges instead of just settling. We wanted data to fix a problem if there was one and not be blind as to what our customers were seeing as issues. Review Source BS Billy S. Controller Consumer Goods Used the software for: Less than 6 months ### "Great platform" November 8, 2025 5.0 Pros I love the seamless dispute automation. Very efficient and very effective. Almost entirely hand off now. Cons Weve had some issues connecting everything for the suppliers that are on their platform, and there are also several retailers we work with that are not on their platform. Review Source MV Melissa V. Logistics Customer Service Manager Consumer Services Used the software for: 2+ years ### "Highly Efficient and Effective System" May 19, 2026 5.0 The platform has been extremely easy to use and very intuitive. The user friendly interface makes it simple to navigate through claims, track progress, and stay organized without any unnecessary complexity. What stands out most, however, is the level of customer support. The team has been incredibly helpful, responsive and knowledgeable. They consistently provide valuable insights and guidance that I would not have had otherwise, which has made a meaningful difference in how we approach and manage chargebacks. Pros This system completely streamlined the process. The platform is well organized and user friendly making it easy to dispute and identify issues. What has been most amazing is the actual recovering money --- we've seen a noticeable improvement in both the speed and success rate of our claims. Cons Not much.... there is a slight learning curve in the beginning of the process but it is pretty user friendly. Review Source AM Amanda M. Sales Distribution Analyst Wholesale Used the software for: 2+ years ### "game changer for combatting endless shortage claims " April 10, 2025 5.0 Onboarding with SupplyPike has made a massive difference for our company and we are extremely grateful for the services they have provided us over the years. We look forwarding to continuing this relationship for years to come. Pros We love everything about SupplyPike! The portal is extremely user friendly, the support team is quick to answer questions, but mostly SupplyPike's efficiency is unmatched. Cons We have not had a single negative experience with SupplyPike. Reason for choosing SPS Revenue Recovery We chose SupplyPike over other similar services based off of reviews from other company's relationship with SupplyPike, success rate, price, transparency, and how hands on and informative the team was upon initial conversations and setup. Review Source JE Jamie E. Compliance Lead Fishery Used the software for: 1-2 years ### "Overview Review" July 6, 2026 5.0 Overall, I absolutely love our POC \[sensitive content hidden\]. Shes amazing! I wish we had such great worker on our team. Maybe we can steal her! Just playing, but I think that makes a huge difference as well. Pros Easy platform. Has a great overview of the deductions on account all in one place. Also, collects data that makes it easy to view and see the different data we otherwise might not have seen Cons I don't think that the buckets of "Walmart research / Denied / Approved with SPS" I understand wanting to pat yourself on the back, however we pay for these services because of how great it is, all this does is make it harder and more digging into because I dont have just a easy overview of all together money in that bucket. It is annoying to export > filter > double check data and see what we have for that bucket. Then repeat process for each bucket Review Source DK Dana K. Senior Accountant Sporting Goods Used the software for: 1-2 years ### "Easy to Use, Good Value for Money" July 2, 2026 4.0 Overall, I have had a great experience with SPS Revenue Recovery. SPS has helped my company recover over a million dollars in the past year and a half, so it is well worth the price. Pros I most like how easy it is to use SPS Revenue Recovery. I also appreciate the data analysis aspect of the product, as it allows us to determine how to prevent chargebacks from happening in the future. Cons I like every aspect of SPS Revenue Recovery, but if I had to pick an item, I would have to say the support email. It can take a little while for them to get back to you, but they typically can get me what I need. Review Source JC Jonathan C. CFO Consumer Goods Used the software for: 1-2 years ### "A Big Help" November 7, 2025 5.0 Highly positive. Really enjoyed the people we worked with and felt "helped." Also, the platform has been effective at reversing thousands in errant fees. In the final tally, we are saving way more through using SupplyPike than we would trying to do this "manually." We more than make up the subscription fees for the SupplyPike contract. Pros It's great having an advocate and guide through the world of system driven invoice deductions. This has been a fantastic tool for our company. Cons Lots to learn to use the platform most successfully, but help is provided for a really nice progression through the aspects of using SupplyPike. First, get the low-hanging fruit, as it were, and then use more complicated methods, appeals, and so forth to keep reclaiming bogus fees. Review Source BI Brian I. AR Sporting Goods Used the software for: 1-2 years ### "Happy Customer" July 2, 2026 5.0 it has been a great product for streamlining chargebacks from major customers that would consume hours of work in minutes Pros how user friendly it is to recover money from chargebacks new and old. it allows one employee to do the work of multiple Cons how long we waited to use the service was our biggest regret as the service had been a great tool for recovery Review Source CR Chad R. System Administrator Consumer Goods Used the software for: 1-2 years ### "Great Feature to Save Your Business Money" July 6, 2026 5.0 Overall, it has been worth the money we pay to save us on the extra costs we can avoid from customer compliance. Pros It really helps us recover some of the unexpected costs that customers attempt to hit us with when we are not sure of their requirements. Cons I think they could improve it by keeping up with changes in customer requirements so we can be more proactive on being in compliance. Review Source RR Rob R. Accounts Receivable Supervisor Consumer Goods Used the software for: 6-12 months ### "Great Partner!" August 13, 2024 5.0 The support team has been phenomenal! From the beginning of the set-up process to answering and following up on any questions we had, have been great. Best decision we have made to help us collect deductions faster and efficiently. Pros The convenience of the process being automated helps us save time and money. Cons I can absolutely not think of anything that is a con to Supply Pike. Review Source AS Amaan S. Compliance AR Utilities Used the software for: 1-2 years ### "Time Saver and Great Reporting Tool" July 8, 2026 5.0 The process to submit disputes is so much easier than companies portal, They are very kind and straight forward. Pros I like how easy it is to use and the dashboard. My favorite is the reporting section, It does a great job showing the data that is so hard to see on companies portal. All the process of submitting disputes automatically is so nice. Saves so much time. Cons When you go the the all section into a deduction and select the paid filter. It adds the whole deduction up and not just the approved amount. Its very confusing and makes me download the deduction lines to find out the actual approved cost. Alternatives considered [iNymbus](https://www.capterra.com/p/255493/iNymbus/) Reason for choosing SPS Revenue Recovery The main reason was the cost, the cost was nicer on other inymbus but sps dashboard was better. Review Source AD Alejandra D. Customer Operations Specialist Consumer Goods Used the software for: Less than 6 months ### "Powerful Tool for Order Visibility and Invoicing, with Room to Grow" June 12, 2025 5.0 My experience with SupplyPike has been very positive. It’s a reliable part of my daily workflow in customer operations. The platform helps me stay ahead of shipping timelines, ensures invoicing accuracy, and improves cross-team communication. On top of that, the support team is always available, responsive, and extremely helpful—making a big difference when time-sensitive issues arise. With some added flexibility and enhancements to data customization, it could be even more powerful. Pros What I like most about SupplyPike is how it centralizes and streamlines order management. I can track order statuses, view shipping confirmations, and manage invoice processing with clarity. The platform has been especially helpful in identifying discrepancies, automating date estimations, and organizing data for Kroger, Target, and other major retailers. Its visibility tools save time and reduce manual follow-up. Cons One limitation is around system visibility inconsistencies—sometimes POs appear with mixed statuses (e.g., shipped and fulfill at WH), which requires manual clarification. Also, more flexibility in reporting and integrating custom macros or formulas would be helpful for operations-heavy workflows. Review Source KU Kevin U. Chargeback Analyst Apparel & Fashion Used the software for: 6-12 months ### "Review from User of Software in the Apparel/Fashion Industry" July 8, 2026 5.0 Pros The auto-dispute tool + manual search of documentation of SPS is hands down the most attractive part of this tool. What really sets them apart is that the CSM's are able to sit down with your team and even tweak certain features based on request and also areas for improvement. One could certainly use without, but SPS manages to drill down on what people tend to slip through the cracks. In turn, clients can typically see more money in their pockets, less time scrambling for documentation, and increased productivity. Cons There are too many Pros of this team that it almost outweighs the Cons. But if I had to unravel one - it might be that we don't have enough meetings with SPS Revenue Recovery team. Review Source SE Staecy E. Senior Finance Analyst Retail Used the software for: 1-2 years ### "Moose Toys Supply Pike review" November 4, 2025 4.0 Overall Supplypike is very helpful with claims processing and keeping track of disputes, i don't necessarily have any complaints Pros The ease of disputing and setting claims to auto-dispute. as well as the multiple dispute feature to continue to lodge disputes on the same claim once denied. Customer service is also very responsive as our contact rarely ever isnt available. Cons The reporting aspects of supply pike can be improved on. sometimes it can be hard to find where exactly to go to get specific data. Review Source MW Michelle W. Director, Marketing and Operations Consumer Goods Used the software for: 1-2 years ### "Worth the money" June 18, 2025 5.0 Pros The platform is easy to navigate and there is dedicated customer support to help maximize the return. The team is very proactive, helpful and responsive. Cons The amount of time it takes for a dispute to be resolved can be length, especially for Walmart and often require follow-ups. Review Source JD Jennifer D. Shipping and Collections Specialist Sporting Goods Used the software for: 1-2 years ### "Opinion from a Supplier" April 10, 2025 5.0 Everyone I have spoken with in Supply Pike have always been super helpful. If they do not have the answer to a question, they at least tell you they will find out and get back with you. Which in my opinion is really good customer service. Rare these days. Pros That every claim that comes through is automatically being disputed without having to manually upload them. Saves a bunch of time. Cons Still not understanding how it is said in Supply Pike you can dispute up to three times on one claim to try and get it resolved. I've tried disputing a claim before for a 2nd time but gets denied as a duplicate. Maybe there is something I'm not aware of. Review Source BS Beth S. Sales and Analytical Retail Used the software for: Less than 6 months ### "Supply Pike is Great" June 12, 2025 5.0 Notion is perfect for anyone who wants flexibility and control over how they process their work. I highly recommend it to anyone working with retailers Pros Supply Pike has completely changed the way I organize my work and personal life. It’s an incredibly versatile platform that combines notes, task management, databases, and calendars—all in one clean interface. Cons If I had to nitpick, the learning curve may be a bit slow for new users, but once you get the hang of it, it’s incredibly powerful. Review Source CF Cade F. Operations Manager Sporting Goods Used the software for: Less than 6 months ### "Pro-Communication and Fast Results" July 8, 2026 5.0 Communication is keen to a successful integration within both businesses, and we've received nothing but quick and helpful responses. Pros Communication has been great as they have kept us up to date on all revenue recovery. The service is also quick with results. Cons The only con, if you can call it a con, is that not all deductions are recoverable. Or, certain deductions take longer to recovery. Review Source WB Winnie B. CFO Apparel & Fashion Used the software for: 1-2 years ### "Love SupplyPike" October 28, 2024 5.0 Once I got through all the backlog of previous years I go in and check daily and maybe spend 15 mins a week instead of hours. Not having to pull claims, and invoices for each chargeback really streamlines the process. Pros Walmart is a beast of a customer to work with and SupplyPike makes it super easy to get through all the chargebacks and get as much recovered as possible. Cons The only thing I wish was better was the total chargeback amounts don't match actual all the time so it's a little misleading on how much you didn't recover. Review Source sS sandra S. Controller Food Production Used the software for: 1-2 years ### "Supply Pike is the best" November 6, 2024 5.0 excellent service. Consistent follow ups in case we have issues or questions. Very satisfied with this service Pros Supply Pike provides information beneficial in the receivables / collections departments. It facilitates the document / agreement / payment process. The reports provide the means to keep all informed. Cons i cannot think of anything that i like the least. Review Source ML Madison L. Senior AR Specialist Machinery Used the software for: 2+ years ### "SupplyPike is a Necessity " October 31, 2024 5.0 Everyone is so helpful at SupplyPike. SupplyPike is truly an asset to our company. Pros SupplyPike has given our company visibility to unknown deductions and the given us the opportunity to dispute them with ease. Cons I wish SupplyPike was able to dispute for all of our retailers we supply to. Review Source MP Maya P. Deduction Supervisor Consumer Goods Used the software for: 1-2 years ### "Amazing product" October 29, 2024 4.0 i love the product and the support. its been amazing working with this platform Pros Ease if use; the support is amazing. Supplypike resources are always ready to help and answer our queries and question. great support and great product. Cons need more reporting flexibility for chargeback. Review Source JC Jessica C. Accounts Receivable Consumer Goods Used the software for: 1-2 years ### "This is your sign to get Supply Pike!!" October 28, 2024 5.0 I love Supply Pike! From the system to the team, I would definitely recommend this platform to others. Pros Supply Pike is very easy to navigate and their team is very helpful and attentive! Cons There were a few system errors I previously ran into which affect my reports, however, it got resolved quickly. Review Source EM Erica M. AR Deductions and Collections Specialist Food & Beverages Used the software for: 6-12 months ### "User friendly with great customer support!" October 28, 2024 5.0 SupplyPike has given me back so much time. The ease of disputing along with the support have been great. I have been able to ask a variety of questions, and I always receive an answer with suggestions. Pros I like how easy it is to submit a dilute. I can do hundreds in no time with the bulk option or go through one-by-one with ease. The features are always updated, and I like seeing things at a glance with the dashboard. Cons I have not encountered any cons yet in the 10 months I have been using it. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.