--- title: "Smith.ai Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Smith.ai Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/181278/Smith-ai-Live-Website-Chat/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Smith.ai Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Smith.ai ## What is Smith.ai? Smith.ai is a sophisticated AI-powered call handling platform that blends advanced voice AI with professional live agents to ensure no call goes unanswered. Designed for growing businesses, Smith.ai delivers 24/7 high-quality call answering, intake, and lead capture through its AI Receptionist and Virtual Receptionist services. With natural, conversational AI, seamless human handoff, and deep CRM integrations, Smith.ai customizes every client experience to drive growth and improve satisfaction. Backed by 500+ trained human receptionists and a world-class success team, Smith.ai has handled over 10 million calls with 99.95% uptime. ## What is Smith.ai used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Lead Capture](https://www.capterra.com/lead-capture-software/)[Lead Management](https://www.capterra.com/lead-management-software/) Top alternative Featured Overall rating Based on 49 user reviews Reviews sentiment Positive 98% Neutral 0% Negative 2% Starting price $150 Flat Rate, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Smith.ai 4.9 (49) VS. [4.4 (18,812)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $150 Flat Rate, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (49) Ease Of Use 4.0 (18,147) Value For Money 4.8 (45) Value For Money 4.0 (12,833) Customer Service 4.9 (48) Customer Service 4.1 (14,065) ## Smith.ai alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,094)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,486)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/181278/Smith-ai-Live-Website-Chat/alternatives/) ## FAQs about Smith.ai Overview ### Which roles and teams benefit most from Smith.ai? Smith.ai is most used by business owners, law firm leaders, attorneys, and office managers who need reliable call answering, lead intake, and appointment scheduling. Executive teams use it to improve responsiveness and client experience, while marketing and client service staff rely on it to capture prospects and reduce administrative workload. Answer based on 45 reviews Overview ### What company size and industries is Smith.ai built for? Smith.ai is built for small businesses, with 100% of reviewers from that segment, especially growing law firms. It serves legal-focused teams most often, with 53% of reviewers in Law Practice and 22% in Legal Services, while a smaller share comes from Construction at 4%. Answer based on 45 reviews Features and Usability ### What are the key features of Smith.ai? Smith.ai offers live chat, SMS messaging, and 2-way messaging for real-time communication, plus lead capture, lead qualification, and lead notifications for intake. It also includes appointment scheduling, call recording, chat transcripts, workflow automation, CRM integration, and reporting and analytics for tracking activity. Pricing ### How much does it cost and what fees or limitations are included? Smith.ai starts at free for 25 calls, with the Pro plan at $150 per month for 75–300 calls, priced by call volume. The free tier includes appointment booking, call recording, and up to 10 custom intake questions. A no-obligation free trial is also available. Answer based on 8 reviews Integrations ### Which third-party tools and platforms does Smith.ai integrate with? Smith.ai integrates with over 20 third-party tools and platforms, including Filevine, MyCase, 8am MyCase, 8am LawPay, Clio, CosmoLex, Actionstep, and Calendly. Its catalog also includes Airtable, Agile CRM, Dialpad, CallRail, Dubsado, AccuLynx, and AppointmentCore. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does Smith.ai offer? Smith.ai provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer written and visual reference materials for self-paced learning and setup guidance. Getting Started and Support ### What customer support options does Smith.ai offer? Smith.ai provides email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users describe the support as helpful and responsive, with staff who guide setup and answer questions clearly. Some note the interface can be hard to learn at first. Answer based on 4 reviews ## Features AI summary Based on 4,384 Customer Communications Management reviews Capterra data shows that buyers of customer communications management software rank the following features as their top priorities: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**34%**) Smith.ai supports all three of the features reviewers value most: **SMS Messaging**, **Chat/Messaging**, and **Multi-Channel Communication**. Together, these capabilities help businesses manage conversations across channels, respond to customers through text and chat, and maintain more consistent communication, allowing teams to improve responsiveness and deliver a better customer experience. SMS Messaging 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Send messages via SMS Chat/Messaging 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Third-Party Integrations 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Support Ticket Management 4.4 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Lead Qualification 4.3 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Score a lead on their quality or likelihood to buy based on certain behaviors Alerts/Escalation 4.8 (6) 100.00% of 6 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Smith.ai 99 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Recording: Record the audio of phone conversations for quality assurance purposes - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For eCommerce: Intended to be used by online stores - For Sales Teams/Organizations: Caters to sales teams - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Geotargeting: Geographic location of visitors determines behavior of the software - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Notifications: Real-time alerts or notifications that inform teams about new leads or prospects - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - Lead Verification/Validation: Ensure the authenticity of each lead by verifying their information, eliminating duplicate leads/contacts, etc. - Live Chat: Ability to chat online in real time - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Offline Form: Form to collect visitor contact information when live chat isn't available - On-Demand Communications: Generate personalized communications upon request to meet customer needs - One-to-One Messaging: Send personal messages to clients or attendees - Online Forms: Create new forms and/or use ready-made online form templates - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Predictive Analytics: Predict future data based on historical data sets - Prioritization: Arrange tasks based on the level of priority or urgency - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Query Suggestions: See options for potential search queries within the system - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Speech Recognition: Train your system to interpret and transcribe voice messages - Support Ticket Management: Allow customers/users to submit support queries and service requests - Task Automation: Automatically handle routine, repetitive tasks and processes without the need for manual intervention - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (49) 4.8 Based on 49 reviews ## Pricing Value for money 4.8 (45) Free Version [View pricing plan details](https://www.capterra.com/p/181278/Smith-ai-Live-Website-Chat/pricing/) Free $0.00 It includes: - Appointment booking - Lead qualification - Custom FAQs - Call transfers - Instant call summaries - Bilingual call handling - Call recording & transcription - Custom greetings - Rich business insights - Up to 10 custom intake questions Pro $150.00 Flat Rate,Per Month It includes: - Appointment booking - Lead qualification - Custom FAQs - Up to 10 custom intake questions - Call transfers - Instant call summaries - Bilingual call handling - Call recording & transcription - Custom greetings - Rich business insights - Email Support - Phone Support - Chat support - Dedicated onboarding Enterprise Contact Vendor for Pricing It includes: - All the Essential - Email Support - Phone Support - Chat support - White-glove setup - Custom AI prompting by technical team - Unlimited custom integrations & workflows - Multi-location support and synchronization - Dedicated success manager Value for money 4.8 (45) 4.8 Based on 45 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (48) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (48) 4.9 Based on 48 reviews ## User reviews Overall rating 4.9 Based on 49 reviews Filter by rating 5(45) 4(3) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent TM Trisha M. Paralegal Law Practice ### "Positive rating " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 5, 2026 Our overall experience with Smith.ai has been great. They’ve made it easier for our office to manage incoming calls and ensure clients are getting timely responses. The service has been dependable, the team is easy to communicate with, and they’ve been very accommodating when we’ve needed to make adjustments. It’s been a helpful addition to our day-to-day operations. Pros What I liked most about Smith.ai was how seamlessly the service integrated into our day-to-day operations. The team was professional, responsive, and reliable, and their ability to handle calls and client inquiries helped reduce interruptions for our office. I also appreciated how easy it was to communicate our preferences and have the service adapt to our specific needs. Cons Nothing! They fix technical problems quickly and let us know if their systems are down which is a rare. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KC Kathy C. Office Manager Law Practice ### "Reception service is a necessary evil for us, and they do a decent job" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 22, 2026 We had hoped to have more intake done, but unfortunately this necessary evil has just turned into a message-taking service by and large. I do imagine that they can help more mainstream areas of law better, but elder law is somewhat niche and a good majority of the receptionists don't firmly understand what we do. Pros I do appreciate that our calls get answered 24/7. Occasional missed calls generally go to a voicemail. I am also overall pleased with support response when I do have issues. I should note that I don't use an AI receptionist program with them, only live receptionists answer our calls. Cons My biggest disappointment is when a receptionist fails to follow directions. I do not like when they pretend to work at our office, and I get exceptionally angry when they lie in the notes they send to me about asking a directed question that they failed to ask. I record all of our calls, which is vital to our firm, so I know when they don't ask the directed questions. Alternatives considered [Ruby Receptionists](https://www.capterra.com/p/186839/Ruby-Receptionists-Virtual-Receptionist-and-Chat-Services/) Reasons for choosing Smith.ai Cost and also contact with Smith.ai that met my needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DM Damon M. Owner Law Practice ### "Great Experience with Smith AI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2026 Smith.ai provides dependable 24/7 lead intake and seamless CRM integration, saving our team hours daily. Pros \* \*\*Seamless AI and Live Receptionist Hybrid:\*\* Smith.ai combines fast AI screening with skilled human agents, ensuring callers get immediate attention and complex issues smoothly escalate to live support. \* \*\*24/7 Coverage:\*\* Provides round-the-clock availability for phone calls, web chats, and texts so potential leads or client inquiries are never missed after hours or on weekends. \* \*\*Effective Lead Qualification & Scheduling:\*\* Agents follow customized intake protocols, qualify prospective clients based on specific business rules, and directly book appointments onto connected calendars. \* \*\*Automatic Spam & Sales Call Blocking:\*\* Blocks spam, sales pitches, and robocalls for free before they ever reach the team or incur costs. \* \*\*Integrations with Business Tools:\*\* Connects directly with major CRM software (such as Clio, Salesforce, and HubSpot) and Zapier to log call notes, transcriptions, and contact details automatically. \* \*\*Predictable Per-Call Pricing:\*\* Charges per call rather than per minute, preventing surprise costs on lengthy or complex customer interactions. Cons Occasional Inconsistencies in Agent Execution: Because calls are handled by shared human agents on rotation, response quality or adherence to specific scripts can occasionally vary from agent to agent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KB Kim B. Owner Alternative Medicine ### "Great service and great ROI " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 5, 2026 I’m very happy I invested in this service to create more time. The answering service handles a basic need. To answer missed calls Pros Ease of navigation, efficient with capturing potential clientele. I am happy with customer service if I have an issue, which is rare Cons I am not tech savvy so it’s a learning curve, but their team is patient and helpful in that process. Alternatives considered [Facebook Apps and Tabs](https://www.capterra.com/p/160208/Facebook-Apps-and-Tabs/) Reasons for choosing Smith.ai I was impressed with setup, customer service and the quality of service Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CD Craig D. Attorney Legal Services ### "Good Job Smith.AI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 2, 2026 They do a good job answering the phone and taking a message. Integrates with my software so that is an added bonus. Pros Charge per call, not per minute. Clients do not realize it is an answering service because the agents are friendly. Cons Haven't had any issues. If there was ever any issue I send an email. The agents are quick to respond and fix it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CM Christopher M. Attorney owner Law Practice ### "Very satisfied after 6 years" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 2, 2026 Excellent otherwise. They are available to always tweak the questions they ask my potential clients and the information they collect. They address issues quickly. Pros I've been with Smith.ai for about a year now and I'm really impressed with them. I have been a solo attorney for nearly 26 years and never trusted anyone to answer my phones but me. But after missing some new client calls over the years, I got a recommendation to try Smith.ai. First of all, the set up was very easy. I had someone from Smith.ai that personally worked with me directly to tailor everything about how the calls are answered, whether they are forwarded and even what exactly to say to the caller depending on whether they were new clients, returning clients, attorneys, courts, telemarketers, etc. They can do the set-up meeting in-person, virtual or over the phone. They can also access my calendar to set-up meetings for me if I want them to. Also, they can adjust their forwarding and answering depending the day, time, weekends, holidays, etc. Things can even be adjusted on the fly by email, call, or even text. Really flexible and convenient. I've also been really impressed with the quality of the answering. The person forwarding the call to me is polite, professional and well-spoken and gets the message across effectively. They will even relay a message back to the caller if I can't take a call. Then they immediately email or text me the caller's information including name, phone number, email address, message, etc., depending on what I ask them to get from the caller. Any time I've had to make changes or had questions, they immediately respond to me by phone and/or email. Finally, they are extremely affordable for an answering service. I have attorney colleagues that pay much more for less personal and professional service. I really am impressed with Smith.ai. I recommend them for sure! Cons I went over my calling plan and they wanted me to buy a large block of calls in addition to my monthly plan, but the block was much larger than I needed and wouldn't be cost effective. They wouldn't work with me to allow me to buy a smaller block of calls at a more cost effective rate for my needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jared W. Attorney owner Law Practice ### "Solid call answering service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2026 No complaints; easy set up, reliable performance that I can monitor, and a reasonable price for the value I receive Pros Efficient, cost effective, and reliable call answering service that I use to screen and qualify new calls for potential follow ups Cons Struggles to accurately capture e-mail addresses from new callers, however, I have a work around to solve this problem Switched from [CallHippo](https://www.capterra.com/p/159578/CallHippo/) I switched from Answering Legal, Inc. Their live answering service was taking much longer to screen the new calls and charging me a per minute fee; Smith is much more efficient and cost effective Alternatives considered [BoldTrail Back Office](https://www.capterra.com/p/171321/BoldTrail-Back-Office/) Reasons for choosing Smith.ai I considered Back Office Betties but the price was much more reasonable for Smith over the other options Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG Jared G. Owner Construction ### "24/7/365 Call Answering" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2026 Great, the service is as advertised. They have improved my answer rate from below 50% to 99% which has resulted in more appointments. Pros Easy to use and reliable service.They have improved my answer rate from below 50% to 99% which has resulted in more appointments. Cons Smith.AI currently does not have an app that can be used for quick outbound calling requests or dashboard views. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Doug N. CEO Law Practice ### "Highly Recommend For Any Service Based Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 31, 2026 Highly recommend. Quick customer service. Low error rate. They make my leads and clients feel heard. Pros 24/7 service. Real human being answering the phone. Quick customer service. Ability to meet with account manager quickly. Cons The price is getting up there, but they're answering one thousand calls a month for me and they continue to have the bandwidth to keep answering all of my incoming calls at any time. Switched from [LEX Reception](https://www.capterra.com/p/213013/LEX-Reception/) My marketing vendor recommended it at the time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jennifer M. Marketing Director Law Practice ### "Professional call handling with accurate lead intake" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 31, 2026 I lead our marketing and intake teams at the Law Offices of R.F. Wittmeyer. We've been using smith.ai for our after hours call handling for years and we couldn't be happier with the quality of service they provide. They consistently do a great job for us and we highly recommend them to any organization looking for a quality extension to their team. Pros Our calls are always very professionally handled and details are captured accurately (a must when it comes to lead intake!). Cons There is nothing to dislike about smith.ai. They really do a great job for us and we have zero complaints on anything. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/181278/Smith-ai-Live-Website-Chat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Salesforce Sales Cloud vs Smith.ai](https://www.capterra.com/compare/61368-181278/Salesforce-vs-Smith-ai-Live-Website-Chat)