--- title: "Smith.ai Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Smith.ai Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/181278/Smith-ai-Live-Website-Chat/" page_type: "product" language: "en" --- # Smith.ai Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Smith.ai ## What is Smith.ai? Smith.ai is a sophisticated AI-powered call handling platform that blends advanced voice AI with professional live agents to ensure no call goes unanswered. Designed for growing businesses, Smith.ai delivers 24/7 high-quality call answering, intake, and lead capture through its AI Receptionist and Virtual Receptionist services. With natural, conversational AI, seamless human handoff, and deep CRM integrations, Smith.ai customizes every client experience to drive growth and improve satisfaction. Backed by 500+ trained human receptionists and a world-class success team, Smith.ai has handled over 10 million calls with 99.95% uptime. ## What is Smith.ai used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Lead Management](https://www.capterra.com/lead-management-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Overall rating Based on 29 user reviews Reviews sentiment Positive 97% Neutral 0% Negative 3% Starting price $150 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Smith.ai?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://smith.ai&name=Smith.ai) ## Smith.ai Overview Updated August 2026 AI summary Smith.ai provides businesses of all sizes with cloud-based customer communications management, combining AI-driven and live agent support for call handling, chat, lead capture, and appointment scheduling. Supporting SMS, multi-channel messaging, CRM integration, workflow automation, and reporting, Smith.ai helps organizations improve responsiveness and manage inquiries efficiently across web, phone, and messaging platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Smith.ai 4.8 (29) VS. [### Intercom](https://www.capterra.com/p/134347/Intercom/) [4.5 (1,135)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting Price $150 Flat Rate, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (29) Ease Of Use 4.4 (1,096) Value For Money 4.7 (26) Value For Money 4.0 (851) Customer Service 4.9 (28) Customer Service 4.3 (882) ## Smith.ai alternatives [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,001)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [4.5 (3,058)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.6 (910)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Drift](https://www.capterra.com/p/227417/Drift/) [4.5 (200)](https://www.capterra.com/p/227417/Drift/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/181278/Smith-ai-Live-Website-Chat/alternatives/) ## FAQs about Smith.ai Overview ### Which roles and teams benefit most from Smith.ai? Smith.ai is most used by law firm leaders, attorneys, and small-business executives who need reliable call handling, lead intake, and appointment scheduling. Office managers and marketing staff use it to capture prospects, route inquiries, and reduce missed opportunities, while owners and presidents gain better client responsiveness without expanding in-house staff. Answer based on 29 reviews Overview ### What company size and specific industries is Smith.ai built for? Smith.ai is designed for growing law firms, especially small to mid-sized practices that need help answering calls and booking leads. It is built for legal services organizations that want 24/7 reception support from AI and human agents to capture, qualify, and schedule potential clients. Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Smith.ai? Smith.ai offers live chat, SMS messaging, 2-way messaging, and appointment scheduling for lead capture and follow-up. It also includes call recording, chat transcripts, human handover, lead qualification, CRM integration, workflow automation, alerts/notifications, and reporting/analytics for tracking conversations and routing contacts. Pricing ### How much does it cost and what fees or limitations are included? Smith.ai starts at free for 25 calls, and the Pro plan is $150 per month for 75–300 calls, priced by call volume. The free tier includes appointment booking, bilingual call handling, and up to 10 custom intake questions. A free version is available. Answer based on 8 reviews Integrations ### Which third-party tools and platforms does Smith.ai integrate with? Smith.ai integrates with over 70 third-party tools and platforms, including Filevine, MyCase, 8am MyCase, Clio, LawPay, Calendly, CallRail, Dialpad, and Airtable. The catalog also includes Actionstep, Agile CRM, Capsule, CosmoLex, Dubsado, Acuity Scheduling, and 8x8 Express for legal, scheduling, CRM, and communications workflows. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does Smith.ai offer? Smith.ai provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced walkthroughs for learning features and setup steps. Getting Started and Support ### What customer support options does Smith.ai offer? Smith.ai provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users describe support as helpful and responsive, with staff guiding setup and answering questions clearly. Some note the interface can take time to learn, but support is often seen as attentive and reassuring. Answer based on 4 reviews ## Features AI summary Based on 4,339 Customer Communications Management reviews Capterra data shows that buyers of customer communications management software rank the following features as their top priorities: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**33%**) Smith.ai supports all three of the features reviewers rate highest: **SMS Messaging**, **Chat/Messaging**, and **Multi-Channel Communication**. Together, these capabilities help businesses manage conversations across channels, respond to customers in real time, and keep communication consistent, allowing teams to improve responsiveness and deliver a better customer experience. SMS Messaging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Send messages via SMS Chat/Messaging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Third-Party Integrations 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Lead Capture 2.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers AI Copilot 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Escalation 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Smith.ai 103 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Recording: Record the audio of phone conversations for quality assurance purposes - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Developers: For the intention to be used by developers - For eCommerce: Intended to be used by online stores - For Sales Teams/Organizations: Caters to sales teams - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Geotargeting: Geographic location of visitors determines behavior of the software - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Notifications: Real-time alerts or notifications that inform teams about new leads or prospects - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - Lead Verification/Validation: Ensure the authenticity of each lead by verifying their information, eliminating duplicate leads/contacts, etc. - Live Chat: Ability to chat online in real time - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Offline Form: Form to collect visitor contact information when live chat isn't available - On-Demand Communications: Generate personalized communications upon request to meet customer needs - One-to-One Messaging: Send personal messages to clients or attendees - Online Forms: Create new forms and/or use ready-made online form templates - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Predictive Analytics: Predict future data based on historical data sets - Prioritization: Arrange tasks based on the level of priority or urgency - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Query Suggestions: See options for potential search queries within the system - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Speech Recognition: Train your system to interpret and transcribe voice messages - Support Ticket Management: Allow customers/users to submit support queries and service requests - Task Automation: Automatically handle routine, repetitive tasks and processes without the need for manual intervention - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (29) 4.8 Based on 29 reviews ## Pricing Value for money 4.7 (26) Free Version [View pricing plan details](https://www.capterra.com/p/181278/Smith-ai-Live-Website-Chat/pricing/) Free $0.00 It includes: - Appointment booking - Lead qualification - Custom FAQs - Call transfers - Instant call summaries - Bilingual call handling - Call recording & transcription - Custom greetings - Rich business insights - Up to 10 custom intake questions Pro $150.00 Flat Rate,Per Month It includes: - Appointment booking - Lead qualification - Custom FAQs - Up to 10 custom intake questions - Call transfers - Instant call summaries - Bilingual call handling - Call recording & transcription - Custom greetings - Rich business insights - Email Support - Phone Support - Chat support - Dedicated onboarding Enterprise Contact Vendor for Pricing It includes: - All the Essential - Email Support - Phone Support - Chat support - White-glove setup - Custom AI prompting by technical team - Unlimited custom integrations & workflows - Multi-location support and synchronization - Dedicated success manager Value for money 4.7 (26) 4.7 Based on 26 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (28) 4.9 Based on 28 reviews ## User reviews Overall rating 4.8 Based on 29 reviews Filter by rating 5(26) 4(2) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent CH Chad H. Vice President Construction ### "Avoid Smith.Ai" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 2, 2023 Pros I cant think of any positive experience. We used them as a last resort because the service was so terrible. Cons Dealing with administration was impossible to get anything. You go in circles dealing with different individuals. When its time to cancel all the reps do is make offers for you to stay, when you eventually cancel they continually charge your credit card. I am not fighting with them for 6 months of overages and they will only refund 2 months. I now have to dispute the charges with my CC. Should be an easy win on my part since I have emails going back to the cancel date. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RL Ramon L. Office Manager Law Practice ### "Smith Ai for Law Firm" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 11, 2023 Overall we’re happy with Smith Ai, when errors are made, our account rep takes ownership and looks into each. But this is rare, usually the reps are great at gathering accurate information when we get incoming calls. Pros Being able to use phone reps to accurately receive message on our behalf. Cons Sometimes the reps don’t follow detailed instructions, this can cause us to lose clients. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DC Dianna C. lawyer Law Practice ### "Converting Our Website Traffic" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 13, 2022 They have been professional and helpful. Their agents are responsive to our clients and also to any changes we have requested. Pros Due to the quick responses from Smith.ai, visitors to our website are able to ask their questions and feel connected to our office from the outset.Therefore, our conversions have doubled. Cons The product was easy to install and is easy to use. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 17, 2022 Thank you for your review, Dianna! We're happy to be handling live chat responses for your business! JH Juanita H. Attorney Legal Services ### "I prefer a consistent person to answer the phone " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 April 25, 2022 I’m still using Smith ai. I’m on a plan that allows me to use them in situations where both my assist and I am out of the office. Pros I loved that no mater what, clients or potential clients calls were always answered. It was easy to set my availability and to access information about the calls that were received. Cons I hate that there are multiple people who answer the calls. There were a few calls where clients complained that they could not understand the person answering the phone and that message was incorrect. Alternatives considered [Ruby Receptionists](https://www.capterra.com/p/186839/Ruby-Receptionists-Virtual-Receptionist-and-Chat-Services/) Reasons for choosing Smith.ai I’m in a Facebook group for lawyers who work remotely and Smith Ai had better reviews by the attorneys in that group Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 3, 2022 Thank you for your review, Juanita! We're happy to handle calls from your leads and clients for your business! OS Olivia S. Owner/Attorney Law Practice ### "Live Chat is a No Brainer for my Firm" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 21, 2021 Pros I’ve used smith.ai receptionist services, and the Live Chat was a no brainer for me. The live chat receptionists interact in real time with website visitors in the same way he or she would interact on a live phone call. I’ve received great leads from the service. I think it’s important to meet leads where they are, and they now expect live chat. Cons I honestly can’t think of a negative. Smith.ai Live Chat has been great for my firm. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 24, 2021 Thank you for your review, Olivia! We're more than happy to help capture your web leads for your firm! SG Sara G. Owner Computer Networking ### "Serve your clients ASAP " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 1, 2021 I started with Smith 3 years ago after hearing the developer speaking on a podcast. I really needed to stop answering my own phones and I needed to gain some distance between myself and my clients when I was starting my business. Smith was a great option. I sighed up with them and never looked back. They even make outgoing calls and can help me with other tasks besides handing incoming communications. Pros I really like that I am able to put my website to the best possible use. I have a business where people will Google search and then pick the first business that communicates with them. It is vital to communicate with incoming contacts. Smith is great. They have awesome customer service and always make clients feel welcomed and valued. Cons The free version does not work well. The receptionist answered chat is the service that really works. Reasons for choosing Smith.ai n/a Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 5, 2021 Thank you for your review, Sara! We're happy to be responding to your new leads that find your business on Google! RN RJ N. Co-Founder Transportation/Trucking/Railroad ### "Outstanding Option for CX Help" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2021 The team has been helpful, responsive, and has helped with everything along the way. Pros Smith.ai has finally allowed us a scalable and affordable way to stay staffed 24/7. We had been dealing with a large volume of chat traffic to our website during off-hours (late nights & weekends) and were missing sales leads consistently. We tried overseas options, outsourced staffing in the US, and a variety of automated options but we didn't find a solution we were happy with until Smith.ai. Smith.ai has allowed us to convert a higher number of leads, and provide a much higher level of customer satisfaction. Would highly recommend to any team looking to increase response times and convert more leads. Cons It took some time to set up the Q&A portion initially, but it was well worth it. Switched from [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) We wanted to have live responses at any time of day aside from just automated bot responses. Smith.ai was the only option that we found that makes this possible at a reasonable rate. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 23, 2021 Thank you for your review, RJ! We're more than happy to help increase your response time and convert a higher number of your web leads! MJ Maria J. Principal Attorney Legal Services ### "Smith Chat Service adds Great Value to your Firm" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2020 My experience with the Chat Service and Smith altogether has been tremendous and I consider this company a huge asset to my Firm. Their customer support is outstanding, personalized and very quick. The Free Chat service is fully comparable to my prior paid chat service, which it replaced. Even existing clients use it to reach out to me - this is how easy it is to use from any platform (computer, phone, table, etc.). Pros This is FREE software to Smith Customers that integrates effortlessly with your website, and is highly customizable both visually (to blend with the look of the website), and content-wise. For me, it replaced a paid Chat service, with the same effect. It is a great tool that potential clients use to reach out to my Firm, and I also see many existing clients sending messages via the Chat service as a way to communicate. The message email is instant, clear and very professional. I highly recommend this service to my peers. Cons There are no drawbacks that I can think of with the Smith Chat service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 14, 2020 Thank you Maria! We're more than happy to be an asset to your firm with our chat solution! Neal C. President Marketing and Advertising ### "Smith.ai is a client lead generating machine!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2020 Smith.ai has provided an average of 50 new client leads a month since we added the service to the website. The close rate from these leads for a small law firm has been 8% and that is MUCH better than our average advertising close rate - a GREAT value. Pros After reviewing various automated chat solutions we advised our client to use Smith.ai as the best solution for their needs. It was simple to implement and had minimal impact on the speed of the website. The interface was easy to modify for visitors. Cons It needs an easier way to white label the service. Reasons for choosing Smith.ai The decision to use Smith.ai chat was driven by the expandability to go from a free solution to an unlimited question option all the way to a human response system as the product proved itself. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 28, 2020 Thank you for the review Neal! We're happy to hear that your lead conversion of new clients has improved since adding Smith.ai chat to your website. AN Anonymous User Owner Legal Services ### "Great service - highly recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2020 Would highly recommend. Pros The software is very user friendly and integrates well with our website. Cons There are limited communication features. Switched from [zistemo](https://www.capterra.com/p/150263/MoneyPenny-me/) Cost Alternatives considered [zistemo](https://www.capterra.com/p/150263/MoneyPenny-me/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 28, 2020 Thank you for the kind words! We're happy to provide your team with a user-friendly solution for your website. [View all Reviews](https://www.capterra.com/p/181278/Smith-ai-Live-Website-Chat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.